var/cache/dev/twig/6a/6adb2273d32d8d257f8cab4de9f9ec84a94d9aa9cda68d134ea349f0f3786eaa.php line 41

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  1. <?php
  3. use Twig\Environment;
  4. use Twig\Error\LoaderError;
  5. use Twig\Error\RuntimeError;
  6. use Twig\Extension\SandboxExtension;
  7. use Twig\Markup;
  8. use Twig\Sandbox\SecurityError;
  9. use Twig\Sandbox\SecurityNotAllowedTagError;
  10. use Twig\Sandbox\SecurityNotAllowedFilterError;
  11. use Twig\Sandbox\SecurityNotAllowedFunctionError;
  12. use Twig\Source;
  13. use Twig\Template;
  15. /* @UVDeskCoreFramework/ticket.html.twig */
  16. class __TwigTemplate_0fff46a10c203fadf87a566ca3ed355febca15e4b6f74f595f5f36d214ea8b4b extends Template
  17. {
  18.     private $source;
  19.     private $macros = [];
  21.     public function __construct(Environment $env)
  22.     {
  23.         parent::__construct($env);
  25.         $this->source = $this->getSourceContext();
  27.         $this->blocks = [
  28.             'title' => [$this, 'block_title'],
  29.             'templateCSS' => [$this, 'block_templateCSS'],
  30.             'pageContent' => [$this, 'block_pageContent'],
  31.             'footer' => [$this, 'block_footer'],
  32.         ];
  33.     }
  35.     protected function doGetParent(array $context)
  36.     {
  37.         // line 1
  38.         return "@UVDeskCoreFramework//Templates//layout.html.twig";
  39.     }
  41.     protected function doDisplay(array $context, array $blocks = [])
  42.     {
  43.         $macros = $this->macros;
  44.         $__internal_085b0142806202599c7fe3b329164a92397d8978207a37e79d70b8c52599e33e = $this->extensions["Symfony\\Bundle\\WebProfilerBundle\\Twig\\WebProfilerExtension"];
  45.         $__internal_085b0142806202599c7fe3b329164a92397d8978207a37e79d70b8c52599e33e->enter($__internal_085b0142806202599c7fe3b329164a92397d8978207a37e79d70b8c52599e33e_prof = new \Twig\Profiler\Profile($this->getTemplateName(), "template", "@UVDeskCoreFramework/ticket.html.twig"));
  47.         $__internal_319393461309892924ff6e74d6d6e64287df64b63545b994e100d4ab223aed02 = $this->extensions["Symfony\\Bridge\\Twig\\Extension\\ProfilerExtension"];
  48.         $__internal_319393461309892924ff6e74d6d6e64287df64b63545b994e100d4ab223aed02->enter($__internal_319393461309892924ff6e74d6d6e64287df64b63545b994e100d4ab223aed02_prof = new \Twig\Profiler\Profile($this->getTemplateName(), "template", "@UVDeskCoreFramework/ticket.html.twig"));
  50.         $this->parent = $this->loadTemplate("@UVDeskCoreFramework//Templates//layout.html.twig", "@UVDeskCoreFramework/ticket.html.twig", 1);
  51.         $this->parent->display($context, array_merge($this->blocks, $blocks));
  52.         
  53.         $__internal_085b0142806202599c7fe3b329164a92397d8978207a37e79d70b8c52599e33e->leave($__internal_085b0142806202599c7fe3b329164a92397d8978207a37e79d70b8c52599e33e_prof);
  55.         
  56.         $__internal_319393461309892924ff6e74d6d6e64287df64b63545b994e100d4ab223aed02->leave($__internal_319393461309892924ff6e74d6d6e64287df64b63545b994e100d4ab223aed02_prof);
  58.     }
  60.     // line 3
  61.     public function block_title($context, array $blocks = [])
  62.     {
  63.         $macros = $this->macros;
  64.         $__internal_085b0142806202599c7fe3b329164a92397d8978207a37e79d70b8c52599e33e = $this->extensions["Symfony\\Bundle\\WebProfilerBundle\\Twig\\WebProfilerExtension"];
  65.         $__internal_085b0142806202599c7fe3b329164a92397d8978207a37e79d70b8c52599e33e->enter($__internal_085b0142806202599c7fe3b329164a92397d8978207a37e79d70b8c52599e33e_prof = new \Twig\Profiler\Profile($this->getTemplateName(), "block", "title"));
  67.         $__internal_319393461309892924ff6e74d6d6e64287df64b63545b994e100d4ab223aed02 = $this->extensions["Symfony\\Bridge\\Twig\\Extension\\ProfilerExtension"];
  68.         $__internal_319393461309892924ff6e74d6d6e64287df64b63545b994e100d4ab223aed02->enter($__internal_319393461309892924ff6e74d6d6e64287df64b63545b994e100d4ab223aed02_prof = new \Twig\Profiler\Profile($this->getTemplateName(), "block", "title"));
  70.         echo twig_escape_filter($this->env, ((("#" . twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 3, $this->source); })()), "id", [], "any", false, false, false, 3)) . " ") . twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 3, $this->source); })()), "subject", [], "any", false, false, false, 3)), "html", null, true);
  71.         
  72.         $__internal_319393461309892924ff6e74d6d6e64287df64b63545b994e100d4ab223aed02->leave($__internal_319393461309892924ff6e74d6d6e64287df64b63545b994e100d4ab223aed02_prof);
  74.         
  75.         $__internal_085b0142806202599c7fe3b329164a92397d8978207a37e79d70b8c52599e33e->leave($__internal_085b0142806202599c7fe3b329164a92397d8978207a37e79d70b8c52599e33e_prof);
  77.     }
  79.     // line 5
  80.     public function block_templateCSS($context, array $blocks = [])
  81.     {
  82.         $macros = $this->macros;
  83.         $__internal_085b0142806202599c7fe3b329164a92397d8978207a37e79d70b8c52599e33e = $this->extensions["Symfony\\Bundle\\WebProfilerBundle\\Twig\\WebProfilerExtension"];
  84.         $__internal_085b0142806202599c7fe3b329164a92397d8978207a37e79d70b8c52599e33e->enter($__internal_085b0142806202599c7fe3b329164a92397d8978207a37e79d70b8c52599e33e_prof = new \Twig\Profiler\Profile($this->getTemplateName(), "block", "templateCSS"));
  86.         $__internal_319393461309892924ff6e74d6d6e64287df64b63545b994e100d4ab223aed02 = $this->extensions["Symfony\\Bridge\\Twig\\Extension\\ProfilerExtension"];
  87.         $__internal_319393461309892924ff6e74d6d6e64287df64b63545b994e100d4ab223aed02->enter($__internal_319393461309892924ff6e74d6d6e64287df64b63545b994e100d4ab223aed02_prof = new \Twig\Profiler\Profile($this->getTemplateName(), "block", "templateCSS"));
  89.         // line 6
  90.         echo "    <style>
  91.         .uv-aside-ticket-labels.label-list-block .uv-btn-label {
  92.             cursor: pointer;
  93.         }
  94.         .uv-main-info-update-block .uv-element-block {
  95.             margin: 10px 0px !important;
  96.         }
  97.         .uv-tab-ellipsis {
  98.             position: relative;
  99.         }
  100.         .uv-inner-section .uv-view .uv-ticket-section .uv-ticket-accordion .uv-ticket-wrapper {
  101.             display: block;
  102.         }
  103.         .uv-element-block.cc-bcc .uv-dropdown-container {
  104.             padding: 10px 20px 10px 20px;
  105.         }
  106.         .uv-action-buttons .uv-dropdown-list ul li {
  107.             padding: 5px 0px !important;
  108.         }
  109.         .uv-action-buttons{
  110.             margin-bottom: 40px !important;
  111.         }
  112.         .uv-ticket-reply .uv-element-block-textarea, .thread-edit-container .uv-element-block-textarea {
  113.             width: 100% !important;
  114.             max-width: 100% !important;
  115.         }
  116.         .thread-edit-container .uv-field-message {
  117.             color: #FF5656 !important;
  118.         }
  119.         .uv-element-block .mce-tinymce {
  120.             margin-top: 10px;
  121.         }
  122.         .uv-ticket-reply .uv-element-block-textarea .uv-field-message, .thread-edit-container .uv-element-block-textarea .uv-field-message {
  123.             margin-top: 15px;
  124.         }
  125.         .thread-edit-container {
  126.             margin-top: 10px;
  127.         }
  128.         .uv-ticket-viewer-bar{
  129.             transition: 0.2s cubic-bezier(0.4, 0, 0.2, 1);
  130.             position: relative;
  131.             overflow: hidden;
  132.             height: 0px;
  133.         }
  134.         .uv-ticket-viewer-bar.active{
  135.             height: 50px;
  136.             margin-bottom: 10px;
  137.             border-bottom: 1px dotted #f97278;
  138.         }
  139.         .uv-ticket-viewer-single {
  140.             display: inline-block;
  141.             margin-right: 5px;
  142.         }
  143.         .uv-ticket-viewer-single img {
  144.             width: 40px;
  145.             border-radius: 3px;
  146.             display: inline-block;
  147.             vertical-align: middle;
  148.         }
  149.         .uv-ticket-viewer-single.uv-first {
  150.             width: 40px;
  151.             height: 40px;
  152.             background-image: linear-gradient(to right, #f97278 0%, #f181bf 100%);
  153.             text-align: center;
  154.             vertical-align: top;
  155.             line-height: 30px;
  156.             border-radius: 20px;
  157.         }
  158.         .uv-ticket-viewer-close {
  159.             position: absolute;
  160.             top: 0px;
  161.             width: 40px;
  162.             height: 40px;
  163.             background: #f1f1f1;
  164.             text-align: center;
  165.             line-height: 35px;
  166.             border-radius: 2px;
  167.             opacity: .6;
  168.             text-indent: 6px;
  169.         }
  170.         .uv-ticket-viewer-list {
  171.             display: inline;
  172.         }
  173.         span.viewer-firstletter.img-thumbnail {
  174.             width: 40px;
  175.             height: 40px;
  176.             display: block;
  177.             text-align: center;
  178.             font-size: 20px;
  179.             font-style: italic;
  180.             border: 1px dotted;
  181.             border-radius: 4px;
  182.             line-height: 35px;
  183.         }
  184.         .uv-ticket-viewer-close {
  185.             display:none;
  186.         }
  187.         .uv-ticket-viewer-single:hover .uv-ticket-viewer-close {
  188.             display: block;
  189.         }
  190.         .uv-hide{
  191.             display: none;
  192.         }
  193.         .uv-info{
  194.             background: #7C70F4;
  195.         }
  196.         .uv-ticket-viewer-list .uv-icon-eye-light{
  197.             animation: jelly 0.8s infinite alternate ease-in-out;
  198.         }
  199.         .uv-aside-brick .uv-loader {
  200.             position: absolute;
  201.             transform: scale(0.5);
  202.             top: 22px;
  203.             right: 45px;
  204.         }
  205.         .uv-app-glyph-customfields {
  206.             width: 20px;
  207.             height: 20px;
  208.             background-position: center center;
  209.             background-repeat: no-repeat;
  210.             cursor: pointer;
  211.             display: inline-block;
  212.             vertical-align: middle;
  213.             margin: 5px 0px 5px 10px;
  214.             background-image: url(\"";
  215.         // line 130
  216.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\AssetExtension']->getAssetUrl("bundles/uvdeskcoreframework/images/app-glyph-custom.svg"), "html", null, true);
  217.         echo "\");
  218.         }
  219.         .uv-no-threads {
  220.             padding: 80px 20px;
  221.             text-align: center;
  222.         }
  223.         .uv-ticket-strip-label {
  224.             position: relative;
  225.         }
  226.         input.input-copy-thread-link {
  227.             position: absolute;
  228.             bottom: 10px;
  229.             width: 400px;
  230.         }
  231.         .uv-ticket-action-bar-fixed{
  232.             position: fixed;
  233.             width: 100%;
  234.             background: #fff;
  235.             z-index: 999;
  236.         }
  237.         .uv-ticket-action-bar-fixed .uv-ticket-action-bar-rt{
  238.             position: fixed;
  239.             right: 0px;
  240.             margin-top: 10px;
  241.         }
  242.         .uv-ticket-action-bar-fixed + .uv-ticket-viewer-bar{
  243.             margin-top: 70px;
  244.         }
  245.         .uv-ticket-main {
  246.             word-wrap: break-word;
  247.         }
  248.         @media only screen and (max-width: 900px) {
  249.             .uv-ticket-action-bar-fixed{
  250.                 position: relative;
  251.             }
  252.             .uv-ticket-action-bar-fixed + .uv-ticket-viewer-bar{
  253.                 margin-top: 0px;
  254.             }
  255.             .uv-ticket-action-bar-fixed .uv-ticket-action-bar-rt{
  256.                 position: relative;
  257.             }
  258.         }
  259.         .uv-icon-pin {
  260.             width: 18px;
  261.             height: 18px;
  262.             display: inline-block;
  263.             vertical-align: middle;
  264.             background-image: url(\"";
  265.         // line 177
  266.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\AssetExtension']->getAssetUrl("bundles/uvdeskcoreframework/images/uvdesk-sprite.svg"), "html", null, true);
  267.         echo "\");
  268.             background-position: 0px -396px;
  269.             transition: transform .15s;
  270.             transform: scale(1);
  271.         }
  272.         .uv-icon-pinned {
  273.             background-position: -19px -396px;
  274.         }
  275.         .uv-header-fix{
  276.             display: inline-block;
  277.             margin: 0px 10px 0px 5px;
  278.         }
  279.         .uv-header-fix + .uv-tabs{
  280.             display: inline-block;
  281.         }
  282.         .uv-ticket-section span.uv-mail-status {
  283.             width: 16px;
  284.             height: 16px;
  285.             background: url('../../../../../bundles/webkuldefault/images/mail-status.png');
  286.             cursor: help;
  287.         }
  288.         .uv-ticket-section .uv-mail-status.uv-mail-processed {
  289.             background-position: 0 0;
  290.         }
  291.         .uv-ticket-section .uv-mail-status.uv-mail-open,.uv-ticket-section .uv-mail-status.uv-mail-delivered,.uv-ticket-section .uv-mail-status.uv-mail-click {
  292.             background-position: -38px 0;
  293.         }
  294.         .uv-ticket-section .uv-mail-status.uv-mail-spam,.uv-ticket-section .uv-mail-status.uv-mail-deferred,.uv-ticket-section .uv-mail-spamreport {
  295.             background-position: -55px 0;
  296.         }
  297.         .uv-ticket-section .uv-mail-status.uv-mail-bounce,.uv-ticket-section .uv-mail-status.uv-mail-dropped {
  298.             background-position: -73px 0;
  299.         }
  300.         @media only screen and (max-width: 1480px) {
  301.             .uv-inner-section .uv-view .uv-ticket-action-bar-fixed.uv-ticket-action-bar .uv-ticket-action-bar-rt{
  302.                 width: auto;
  303.             }
  304.         }
  305.         @media only screen and (max-width: 1300px) {
  306.             .uv-header-fix{
  307.                 margin: 0px 10px 0px 10px;
  308.             }
  309.         }
  311.         @media only screen and (max-width: 900px) {
  312.             .uv-ticket-action-bar-fixed{
  313.                 position: relative;
  314.             }
  315.             .uv-ticket-action-bar-fixed + .uv-ticket-viewer-bar{
  316.                 margin-top: 0px;
  317.             }
  318.             .uv-ticket-action-bar-fixed .uv-ticket-action-bar-rt{
  319.                 position: relative;
  320.             }
  321.             .uv-inner-section .uv-view .uv-ticket-action-bar.uv-ticket-action-bar-fixed .uv-ticket-action-bar-lt{
  322.                 width: 70%;
  323.             }
  324.             .uv-inner-section .uv-view .uv-ticket-action-bar.uv-ticket-action-bar-fixed .uv-ticket-action-bar-rt {
  325.                 width: 21%;
  326.                 padding-right: 33px;
  327.             }
  328.             .uv-header-fix{
  329.                 display: none;
  330.             }
  331.         }
  333.         .uv-inner-section .uv-view .uv-ticket-scroll-region {
  334.             margin-bottom: 0px;
  335.         }
  337.         .uv-inner-section .uv-view .uv-ticket-action-bar.uv-ticket-action-bar-fixed .uv-ticket-action-bar-rt {
  338.             width: 21%;
  339.             padding-right: 33px;
  340.         }
  341.         @media print {
  342.             .uv-navbar,.uv-ticket-action-bar, .uv-sidebar, .uv-aside>.uv-aside-brick, .uv-aside-back, .uv-ticket-fixed-region, .uv-ticket-main.uv-ticket-reply, .uv-upload-actions, .uv-filter-view, .uv-dropdown-list>.uv-dropdown-container,.uv-notifications-wrapper,.uv-pop-up-overlay,.uv-loader-view, .uv-loader, .uv-navbar,.uv-ticket-count-wrapper {
  343.                 display: none !important;
  344.             }
  345.             .uv-ticket-scroll-region {
  346.                 overflow: visible;
  347.                 margin-bottom: 0 !important;
  348.             }
  349.             .uv-paper {
  350.                 padding-left: 0px !important; /* uv-view */
  351.             }
  352.             .uv-wrapper {
  353.                 left: 0 !important;
  354.                 margin: 0 !important;
  355.             }
  356.             .uv-inner-section .uv-view .uv-ticket-scroll-region  .uv-ticket-main-rt {
  357.                 width: 80%;
  358.             }
  359.             .uv-paper,.uv-view ,.uv-ticket-scroll-region, .uv-wrapper  {
  360.                 position: initial !important;
  361.             }
  362.         }
  364.         .uv-ticket-action-bar-rt .app-glyph {
  365.             display: inline-block;
  366.             vertical-align: middle;
  367.             margin-right: 10px;
  368.             cursor: pointer;
  369.             height: 20px;
  370.             width: 20px;
  371.         }
  373.         .uv-ticket-action-bar-rt .app-glyph:last-child {
  374.             margin-right: 0px;
  375.         }
  377.         blockquote {
  378.             background: #f9f9f9;
  379.             border-left: 4px solid #ccc;
  380.             margin: 1.5em 10px;
  381.             padding: 0.5em 10px;
  382.             quotes: \"\\201C\"\"\\201D\"\"\\2018\"\"\\2019\";
  383.         }
  385.         blockquote:before {
  386.             color: #ccc;
  387.             content: open-quote;
  388.             font-size: 3em;
  389.             line-height: 0.1em;
  390.             margin-right: 0.05em;
  391.             vertical-align: -0.4em;
  392.         }
  394.         blockquote p {
  395.             display: inline;
  396.         }
  398.         .uv-dropdown-list ul li {
  399.             padding : 8px 0px !important;
  400.         }
  402.         ::-webkit-scrollbar {
  403.             width: 6px;
  404.         }
  405.         ::-webkit-scrollbar-track {
  406.             -webkit-box-shadow: inset 0 0 6px rgba(0,0,0,0.3);
  407.         }
  408.         ::-webkit-scrollbar-thumb {
  409.             -webkit-box-shadow: inset 0 0 6px rgba(0,0,0,0.3);
  410.         }
  412.         .uv-aside-select.search .uv-dropdown-list.uv-bottom-left, .uv-aside-select .uv-dropdown-list.uv-bottom-right {
  413.             top: 25px;
  414.             width: 100%;
  415.         }
  417.         .uv-aside-select.search .uv-dropdown-list ul{
  418.             padding: 0px 10px;
  419.         }
  421.         .uv-aside-select.search .uv-dropdown-container {
  422.             padding: 8px 10px 4px;
  423.             overflow-y: auto;
  424.             max-height: 280px;
  425.             border-bottom: solid 1px #D3D3D3;
  426.         }
  428.         .uv-aside-select.search .uv-dropdown-list ul.uv-agents-list li {
  429.             border-bottom: solid 1px #D3D3D3;
  430.             border-top:0px;
  431.         }
  433.         .uv-search-inline{
  434.             width: 100%;
  435.         }
  437.         .uv-dropdown-list ul.uv-search-list li:first-child {
  438.             border-top: none;
  439.         }
  441.         .uv-search-sm input.uv-search-field { 
  442.            border: solid 1px #B1B1AE;
  443.            border-radius: 3px;
  444.            color: #333333;
  445.            font-size: 15px;
  446.            box-sizing: border-box;
  447.            padding: 7px 10px 9px 33px;
  448.            width: 100%;
  449.         }
  450.         
  451.     </style>
  452. ";
  453.         
  454.         $__internal_319393461309892924ff6e74d6d6e64287df64b63545b994e100d4ab223aed02->leave($__internal_319393461309892924ff6e74d6d6e64287df64b63545b994e100d4ab223aed02_prof);
  456.         
  457.         $__internal_085b0142806202599c7fe3b329164a92397d8978207a37e79d70b8c52599e33e->leave($__internal_085b0142806202599c7fe3b329164a92397d8978207a37e79d70b8c52599e33e_prof);
  459.     }
  461.     // line 364
  462.     public function block_pageContent($context, array $blocks = [])
  463.     {
  464.         $macros = $this->macros;
  465.         $__internal_085b0142806202599c7fe3b329164a92397d8978207a37e79d70b8c52599e33e = $this->extensions["Symfony\\Bundle\\WebProfilerBundle\\Twig\\WebProfilerExtension"];
  466.         $__internal_085b0142806202599c7fe3b329164a92397d8978207a37e79d70b8c52599e33e->enter($__internal_085b0142806202599c7fe3b329164a92397d8978207a37e79d70b8c52599e33e_prof = new \Twig\Profiler\Profile($this->getTemplateName(), "block", "pageContent"));
  468.         $__internal_319393461309892924ff6e74d6d6e64287df64b63545b994e100d4ab223aed02 = $this->extensions["Symfony\\Bridge\\Twig\\Extension\\ProfilerExtension"];
  469.         $__internal_319393461309892924ff6e74d6d6e64287df64b63545b994e100d4ab223aed02->enter($__internal_319393461309892924ff6e74d6d6e64287df64b63545b994e100d4ab223aed02_prof = new \Twig\Profiler\Profile($this->getTemplateName(), "block", "pageContent"));
  471.         // line 365
  472.         echo "    <div class=\"uv-inner-section\">
  473.         ";
  474.         // line 367
  475.         echo "        <div class=\"uv-aside\" ";
  476.         if ((twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["app"]) || array_key_exists("app", $context) ? $context["app"] : (function () { throw new RuntimeError('Variable "app" does not exist.', 367, $this->source); })()), "request", [], "any", false, false, false, 367), "cookies", [], "any", false, false, false, 367) && twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["app"]) || array_key_exists("app", $context) ? $context["app"] : (function () { throw new RuntimeError('Variable "app" does not exist.', 367, $this->source); })()), "request", [], "any", false, false, false, 367), "cookies", [], "any", false, false, false, 367), "get", [0 => "uv-asideView"], "method", false, false, false, 367))) {
  477.             echo "style=\"display: none;\"";
  478.         }
  479.         echo " >
  480.             <div class=\"uv-main-info-block\">
  481.                 <div class=\"uv-aside-head\">
  482.                     <div class=\"uv-aside-title\">
  483.                         <h6>";
  484.         // line 371
  485.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Ticket"), "html", null, true);
  486.         echo " #";
  487.         echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 371, $this->source); })()), "id", [], "any", false, false, false, 371), "html", null, true);
  488.         echo "</h6>
  489.                     </div>
  490.                     <div class=\"uv-aside-back\">
  491.                         <span onclick=\"history.length > 1 ? history.go(-1) : window.location = '";
  492.         // line 374
  493.         echo $this->extensions['Symfony\Bridge\Twig\Extension\RoutingExtension']->getPath("helpdesk_member_ticket_collection");
  494.         echo "';\">";
  495.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Back"), "html", null, true);
  496.         echo "</span>
  497.                     </div>
  498.                 </div>
  500.                 ";
  501.         // line 379
  502.         echo "                <div class=\"uv-aside-brick\">
  503.                     ";
  504.         // line 381
  505.         echo "                    <div class=\"uv-aside-customer-block\">
  506.                         <h3>";
  507.         // line 382
  508.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Customer Information"), "html", null, true);
  509.         echo "</h3>
  510.                         <div class=\"uv-aside-avatar\">
  511.                             ";
  512.         // line 384
  513.         if (twig_get_attribute($this->env, $this->source, (isset($context["customer"]) || array_key_exists("customer", $context) ? $context["customer"] : (function () { throw new RuntimeError('Variable "customer" does not exist.', 384, $this->source); })()), "thumbnail", [], "any", false, false, false, 384)) {
  514.             // line 385
  515.             echo "                                <img src=\"";
  516.             echo twig_escape_filter($this->env, (((twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["app"]) || array_key_exists("app", $context) ? $context["app"] : (function () { throw new RuntimeError('Variable "app" does not exist.', 385, $this->source); })()), "request", [], "any", false, false, false, 385), "scheme", [], "any", false, false, false, 385) . "://") . twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["app"]) || array_key_exists("app", $context) ? $context["app"] : (function () { throw new RuntimeError('Variable "app" does not exist.', 385, $this->source); })()), "request", [], "any", false, false, false, 385), "httpHost", [], "any", false, false, false, 385)) . $this->extensions['Symfony\Bridge\Twig\Extension\AssetExtension']->getAssetUrl("")), "html", null, true);
  517.             echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, (isset($context["customer"]) || array_key_exists("customer", $context) ? $context["customer"] : (function () { throw new RuntimeError('Variable "customer" does not exist.', 385, $this->source); })()), "thumbnail", [], "any", false, false, false, 385), "html", null, true);
  518.             echo "\">
  519.                             ";
  520.         } else {
  521.             // line 387
  522.             echo "                                <img src=\"";
  523.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\AssetExtension']->getAssetUrl((isset($context["default_customer_image_path"]) || array_key_exists("default_customer_image_path", $context) ? $context["default_customer_image_path"] : (function () { throw new RuntimeError('Variable "default_customer_image_path" does not exist.', 387, $this->source); })())), "html", null, true);
  524.             echo "\">
  525.                             ";
  526.         }
  527.         // line 389
  528.         echo "                        </div>
  530.                         <div class=\"uv-aside-customer-info\">
  531.                             <span>";
  532.         // line 392
  533.         echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, (isset($context["customer"]) || array_key_exists("customer", $context) ? $context["customer"] : (function () { throw new RuntimeError('Variable "customer" does not exist.', 392, $this->source); })()), "name", [], "any", false, false, false, 392), "html", null, true);
  534.         echo "</span>
  535.                             <span>";
  536.         // line 393
  537.         echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, (isset($context["customer"]) || array_key_exists("customer", $context) ? $context["customer"] : (function () { throw new RuntimeError('Variable "customer" does not exist.', 393, $this->source); })()), "email", [], "any", false, false, false, 393), "html", null, true);
  538.         echo "</span>
  539.                             ";
  540.         // line 394
  541.         if (twig_get_attribute($this->env, $this->source, (isset($context["customer"]) || array_key_exists("customer", $context) ? $context["customer"] : (function () { throw new RuntimeError('Variable "customer" does not exist.', 394, $this->source); })()), "contactNumber", [], "any", false, false, false, 394)) {
  542.             // line 395
  543.             echo "                                <span>";
  544.             echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, (isset($context["customer"]) || array_key_exists("customer", $context) ? $context["customer"] : (function () { throw new RuntimeError('Variable "customer" does not exist.', 395, $this->source); })()), "contactNumber", [], "any", false, false, false, 395), "html", null, true);
  545.             echo "</span>
  546.                             ";
  547.         }
  548.         // line 397
  549.         echo "
  550.                             ";
  551.         // line 398
  552.         if (twig_get_attribute($this->env, $this->source, (isset($context["user_service"]) || array_key_exists("user_service", $context) ? $context["user_service"] : (function () { throw new RuntimeError('Variable "user_service" does not exist.', 398, $this->source); })()), "isAccessAuthorized", [0 => "ROLE_AGENT_MANAGE_CUSTOMER"], "method", false, false, false, 398)) {
  553.             // line 399
  554.             echo "                                <span class=\"uv-customize\" data-toggle=\"tooltip\" title=\"Edit Customer Information\"></span>
  555.                             ";
  556.         }
  557.         // line 401
  558.         echo "                        </div>
  559.                     </div>
  561.                     ";
  562.         // line 405
  563.         echo "                    <div class=\"uv-aside-ticket-block\">
  564.                         <div class=\"uv-aside-ticket-brick\">
  565.                             <h3>";
  566.         // line 407
  567.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Total Replies"), "html", null, true);
  568.         echo "</h3>
  569.                             <span class=\"uv-icon-replies\"></span> <span>";
  570.         // line 408
  571.         echo twig_escape_filter($this->env, (isset($context["totalReplies"]) || array_key_exists("totalReplies", $context) ? $context["totalReplies"] : (function () { throw new RuntimeError('Variable "totalReplies" does not exist.', 408, $this->source); })()), "html", null, true);
  572.         echo "</span>
  573.                         </div>
  575.                         <div class=\"uv-aside-ticket-brick\">
  576.                             <h3>";
  577.         // line 412
  578.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("TimeStamp"), "html", null, true);
  579.         echo "</h3>
  580.                             <span class=\"uv-icon-timestamp\"></span> <span>";
  581.         // line 413
  582.         echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, (isset($context["ticket_service"]) || array_key_exists("ticket_service", $context) ? $context["ticket_service"] : (function () { throw new RuntimeError('Variable "ticket_service" does not exist.', 413, $this->source); })()), "timeZoneConverter", [0 => twig_get_attribute($this->env, $this->source, (isset($context["initialThread"]) || array_key_exists("initialThread", $context) ? $context["initialThread"] : (function () { throw new RuntimeError('Variable "initialThread" does not exist.', 413, $this->source); })()), "createdAt", [], "any", false, false, false, 413)], "method", false, false, false, 413), "html", null, true);
  583.         echo "</span>
  584.                         </div>
  586.                         <div class=\"uv-aside-ticket-brick\">
  587.                             <h3>";
  588.         // line 417
  589.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Channel"), "html", null, true);
  590.         echo "</h3>
  591.                             ";
  592.         // line 418
  593.         if ((0 === twig_compare(twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 418, $this->source); })()), "source", [], "any", false, false, false, 418), "email"))) {
  594.             // line 419
  595.             echo "                                <span class=\"uv-icon-channel uv-channel-email\"></span> <span>";
  596.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Email"), "html", null, true);
  597.             echo "</span>
  598.                             ";
  599.         } elseif ((0 === twig_compare(twig_get_attribute($this->env, $this->source,         // line 420
  600. (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 420, $this->source); })()), "source", [], "any", false, false, false, 420), "formbuilder"))) {
  601.             // line 421
  602.             echo "                                <span class=\"uv-icon-channel uv-channel-form\"></span> <span>";
  603.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Formbuilder"), "html", null, true);
  604.             echo "</span>
  605.                             ";
  606.         } else {
  607.             // line 423
  608.             echo "                            <span class=\"uv-icon-channel uv-channel-web\"></span> <span>";
  609.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Website"), "html", null, true);
  610.             echo "</span>
  611.                             ";
  612.         }
  613.         // line 425
  614.         echo "                        </div>
  615.                     </div>
  616.                 </div>
  617.             </div>
  619.             ";
  620.         // line 431
  621.         echo "            ";
  622.         if (twig_get_attribute($this->env, $this->source, (isset($context["user_service"]) || array_key_exists("user_service", $context) ? $context["user_service"] : (function () { throw new RuntimeError('Variable "user_service" does not exist.', 431, $this->source); })()), "isAccessAuthorized", [0 => "ROLE_AGENT_MANAGE_CUSTOMER"], "method", false, false, false, 431)) {
  623.             // line 432
  624.             echo "                <div class=\"uv-main-info-update-block uv-no-error-success-icon\" style=\"display: none\">
  625.                     <div class=\"uv-aside-head\">
  626.                         <div class=\"uv-aside-title\"><h6>";
  627.             // line 434
  628.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Edit Customer"), "html", null, true);
  629.             echo "</h6></div>
  630.                         <div class=\"uv-aside-back\"><span>";
  631.             // line 435
  632.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Back"), "html", null, true);
  633.             echo "</span></div>
  634.                     </div>
  636.                     <div class=\"uv-aside-brick\">
  637.                         <form method=\"post\">
  638.                             <input class=\"uv-field\" name=\"id\" type=\"hidden\" value=\"";
  639.             // line 440
  640.             echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, (isset($context["customer"]) || array_key_exists("customer", $context) ? $context["customer"] : (function () { throw new RuntimeError('Variable "customer" does not exist.', 440, $this->source); })()), "id", [], "any", false, false, false, 440), "html", null, true);
  641.             echo "\">
  643.                             <div class=\"uv-element-block\">
  644.                                 <label class=\"uv-field-label\">";
  645.             // line 443
  646.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Name"), "html", null, true);
  647.             echo "</label>
  648.                                 <div class=\"uv-field-block\">
  649.                                     <input class=\"uv-field\" name=\"name\" type=\"text\" value=\"";
  650.             // line 445
  651.             echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, (isset($context["customer"]) || array_key_exists("customer", $context) ? $context["customer"] : (function () { throw new RuntimeError('Variable "customer" does not exist.', 445, $this->source); })()), "name", [], "any", false, false, false, 445), "html", null, true);
  652.             echo "\">
  653.                                 </div>
  654.                             </div>
  656.                             <div class=\"uv-element-block\">
  657.                                 <label class=\"uv-field-label\">";
  658.             // line 450
  659.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Email"), "html", null, true);
  660.             echo "</label>
  661.                                 <div class=\"uv-field-block\">
  662.                                     <input class=\"uv-field\" name=\"email\" type=\"text\" value=\"";
  663.             // line 452
  664.             echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, (isset($context["customer"]) || array_key_exists("customer", $context) ? $context["customer"] : (function () { throw new RuntimeError('Variable "customer" does not exist.', 452, $this->source); })()), "email", [], "any", false, false, false, 452), "html", null, true);
  665.             echo "\">
  666.                                 </div>
  667.                             </div>
  669.                             <div class=\"uv-element-block\">
  670.                                 <label class=\"uv-field-label\">";
  671.             // line 457
  672.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Contact Number"), "html", null, true);
  673.             echo "</label>
  674.                                 <div class=\"uv-field-block\">
  675.                                     <input class=\"uv-field\" name=\"contactNumber\" type=\"text\" value=\"";
  676.             // line 459
  677.             echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, (isset($context["customer"]) || array_key_exists("customer", $context) ? $context["customer"] : (function () { throw new RuntimeError('Variable "customer" does not exist.', 459, $this->source); })()), "contactNumber", [], "any", false, false, false, 459), "html", null, true);
  678.             echo "\">
  679.                                 </div>
  680.                             </div>
  682.                             <div class=\"uv-action-buttons\">
  683.                                 <a class=\"uv-btn update-btn\" href=\"#\">";
  684.             // line 464
  685.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Update"), "html", null, true);
  686.             echo "</a>
  687.                                 <a class=\"uv-btn cancel-btn\" href=\"#\">";
  688.             // line 465
  689.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Cancel"), "html", null, true);
  690.             echo "</a>
  691.                             </div>
  693.                             <input type=\"hidden\" name=\"_token\" value=\"";
  694.             // line 468
  695.             echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, (isset($context["csrf_token_generator"]) || array_key_exists("csrf_token_generator", $context) ? $context["csrf_token_generator"] : (function () { throw new RuntimeError('Variable "csrf_token_generator" does not exist.', 468, $this->source); })()), "refreshToken", [0 => ""], "method", false, false, false, 468), "html", null, true);
  696.             echo "\"/>
  697.                         </form>
  698.                     </div>
  699.                 </div>
  700.             ";
  701.         }
  702.         // line 473
  703.         echo "
  704.             ";
  705.         // line 475
  706.         echo "            <div class=\"uv-aside-brick\">
  707.                 <div class=\"uv-aside-ticket-actions\">
  708.                     ";
  709.         // line 478
  710.         echo "                    <div class=\"uv-aside-select search\">
  711.                         <label class=\"uv-aside-select-label\">";
  712.         // line 479
  713.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Agent"), "html", null, true);
  714.         echo "</label>
  715.                         <div>
  716.                             ";
  717.         // line 481
  718.         $context["agentName"] = (((isset($context["ticketAgent"]) || array_key_exists("ticketAgent", $context) ? $context["ticketAgent"] : (function () { throw new RuntimeError('Variable "ticketAgent" does not exist.', 481, $this->source); })())) ? (twig_get_attribute($this->env, $this->source, (isset($context["ticketAgent"]) || array_key_exists("ticketAgent", $context) ? $context["ticketAgent"] : (function () { throw new RuntimeError('Variable "ticketAgent" does not exist.', 481, $this->source); })()), "name", [], "any", false, false, false, 481)) : ($this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Not Assigned")));
  719.         // line 482
  720.         echo "                            ";
  721.         if (((0 === twig_compare(twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 482, $this->source); })()), "isTrashed", [], "any", false, false, false, 482), false)) && twig_get_attribute($this->env, $this->source, (isset($context["user_service"]) || array_key_exists("user_service", $context) ? $context["user_service"] : (function () { throw new RuntimeError('Variable "user_service" does not exist.', 482, $this->source); })()), "isAccessAuthorized", [0 => "ROLE_AGENT_ASSIGN_TICKET"], "method", false, false, false, 482))) {
  722.             // line 483
  723.             echo "                                <span class=\"uv-aside-select-value uv-dropdown-other uv-aside-drop-icon\" data-id=\"";
  724.             (((isset($context["ticketAgent"]) || array_key_exists("ticketAgent", $context) ? $context["ticketAgent"] : (function () { throw new RuntimeError('Variable "ticketAgent" does not exist.', 483, $this->source); })())) ? (print (twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, (isset($context["ticketAgent"]) || array_key_exists("ticketAgent", $context) ? $context["ticketAgent"] : (function () { throw new RuntimeError('Variable "ticketAgent" does not exist.', 483, $this->source); })()), "id", [], "any", false, false, false, 483), "html", null, true))) : (print ("")));
  725.             echo "\">";
  726.             echo twig_escape_filter($this->env, (isset($context["agentName"]) || array_key_exists("agentName", $context) ? $context["agentName"] : (function () { throw new RuntimeError('Variable "agentName" does not exist.', 483, $this->source); })()), "html", null, true);
  727.             echo "</span>
  728.                                 <div class=\"uv-dropdown-list uv-bottom-left\">
  729.                                     <div class=\"uv-dropdown-container\">
  730.                                         <label>";
  731.             // line 486
  732.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Agent"), "html", null, true);
  733.             echo "</label>
  734.                                         <div class=\"uv-search-sm\">
  735.                                             <input type=\"text\" class=\"uv-search-field uv-search-inline\" placeholder=\"";
  736.             // line 488
  737.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Search"), "html", null, true);
  738.             echo "\">
  739.                                         </div>
  740.                                     </div>
  742.                                     <ul class=\"uv-agents-list agent\" data-action=\"agent\">
  743.                                         ";
  744.             // line 493
  745.             $context['_parent'] = $context;
  746.             $context['_seq'] = twig_ensure_traversable(twig_get_attribute($this->env, $this->source, (isset($context["user_service"]) || array_key_exists("user_service", $context) ? $context["user_service"] : (function () { throw new RuntimeError('Variable "user_service" does not exist.', 493, $this->source); })()), "getAgentPartialDataCollection", [], "method", false, false, false, 493));
  747.             foreach ($context['_seq'] as $context["_key"] => $context["agent"]) {
  748.                 // line 494
  749.                 echo "                                            <li data-index=\"";
  750.                 echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, $context["agent"], "id", [], "any", false, false, false, 494), "html", null, true);
  751.                 echo "\">
  752.                                                 <img src=\"";
  753.                 // line 495
  754.                 echo twig_escape_filter($this->env, (((0 !== twig_compare(twig_get_attribute($this->env, $this->source, $context["agent"], "smallThumbnail", [], "any", false, false, false, 495), null))) ? (((((twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["app"]) || array_key_exists("app", $context) ? $context["app"] : (function () { throw new RuntimeError('Variable "app" does not exist.', 495, $this->source); })()), "request", [], "any", false, false, false, 495), "scheme", [], "any", false, false, false, 495) . "://") . twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["app"]) || array_key_exists("app", $context) ? $context["app"] : (function () { throw new RuntimeError('Variable "app" does not exist.', 495, $this->source); })()), "request", [], "any", false, false, false, 495), "httpHost", [], "any", false, false, false, 495)) . $this->extensions['Symfony\Bridge\Twig\Extension\AssetExtension']->getAssetUrl("")) . twig_get_attribute($this->env, $this->source, $context["agent"], "smallThumbnail", [], "any", false, false, false, 495))) : ($this->extensions['Symfony\Bridge\Twig\Extension\AssetExtension']->getAssetUrl((isset($context["default_agent_image_path"]) || array_key_exists("default_agent_image_path", $context) ? $context["default_agent_image_path"] : (function () { throw new RuntimeError('Variable "default_agent_image_path" does not exist.', 495, $this->source); })())))), "html", null, true);
  755.                 echo "\"/> ";
  756.                 echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, $context["agent"], "name", [], "any", false, false, false, 495), "html", null, true);
  757.                 echo "
  758.                                             </li>
  759.                                         ";
  760.             }
  761.             $_parent = $context['_parent'];
  762.             unset($context['_seq'], $context['_iterated'], $context['_key'], $context['agent'], $context['_parent'], $context['loop']);
  763.             $context = array_intersect_key($context, $_parent) + $_parent;
  764.             // line 498
  765.             echo "                                    </ul>
  766.                                 </div>
  767.                             ";
  768.         } else {
  769.             // line 501
  770.             echo "                                <span class=\"uv-aside-select-value\">";
  771.             echo twig_escape_filter($this->env, (isset($context["agentName"]) || array_key_exists("agentName", $context) ? $context["agentName"] : (function () { throw new RuntimeError('Variable "agentName" does not exist.', 501, $this->source); })()), "html", null, true);
  772.             echo "</span>
  773.                             ";
  774.         }
  775.         // line 503
  776.         echo "                        </div>
  777.                     </div>
  779.                     ";
  780.         // line 507
  781.         echo "                    <div class=\"uv-aside-select\">
  782.                         <label class=\"uv-aside-select-label\">";
  783.         // line 508
  784.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Priority"), "html", null, true);
  785.         echo "</label>
  786.                         <div>
  787.                             <span class=\"uv-list-ticket-priority\" style=\"background: ";
  788.         // line 510
  789.         echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 510, $this->source); })()), "priority", [], "any", false, false, false, 510), "colorCode", [], "any", false, false, false, 510), "html", null, true);
  790.         echo "\"></span>
  791.                             ";
  792.         // line 511
  793.         if (twig_get_attribute($this->env, $this->source, (isset($context["user_service"]) || array_key_exists("user_service", $context) ? $context["user_service"] : (function () { throw new RuntimeError('Variable "user_service" does not exist.', 511, $this->source); })()), "isAccessAuthorized", [0 => "ROLE_AGENT_UPDATE_TICKET_PRIORITY"], "method", false, false, false, 511)) {
  794.             // line 512
  795.             echo "                                <span class=\"uv-aside-select-value uv-dropdown-other uv-aside-drop-icon\" data-id=\"";
  796.             echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 512, $this->source); })()), "priority", [], "any", false, false, false, 512), "id", [], "any", false, false, false, 512), "html", null, true);
  797.             echo "\">";
  798.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans(twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 512, $this->source); })()), "priority", [], "any", false, false, false, 512), "description", [], "any", false, false, false, 512)), "html", null, true);
  799.             echo "</span>
  800.                                 <div class=\"uv-dropdown-list uv-bottom-left\">
  801.                                     <div class=\"uv-dropdown-container\">
  802.                                         <label>";
  803.             // line 515
  804.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Priority"), "html", null, true);
  805.             echo "</label>
  806.                                         <ul class=\"priority\" data-action=\"priority\">
  807.                                             ";
  808.             // line 517
  809.             $context['_parent'] = $context;
  810.             $context['_seq'] = twig_ensure_traversable((isset($context["ticketPriorityCollection"]) || array_key_exists("ticketPriorityCollection", $context) ? $context["ticketPriorityCollection"] : (function () { throw new RuntimeError('Variable "ticketPriorityCollection" does not exist.', 517, $this->source); })()));
  811.             foreach ($context['_seq'] as $context["_key"] => $context["priority"]) {
  812.                 // line 518
  813.                 echo "                                                <li data-index=\"";
  814.                 echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, $context["priority"], "id", [], "any", false, false, false, 518), "html", null, true);
  815.                 echo "\" data-color=\"";
  816.                 echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, $context["priority"], "colorCode", [], "any", false, false, false, 518), "html", null, true);
  817.                 echo "\"><a href=\"#\">";
  818.                 echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans(twig_get_attribute($this->env, $this->source, $context["priority"], "description", [], "any", false, false, false, 518)), "html", null, true);
  819.                 echo "</a></li>
  820.                                             ";
  821.             }
  822.             $_parent = $context['_parent'];
  823.             unset($context['_seq'], $context['_iterated'], $context['_key'], $context['priority'], $context['_parent'], $context['loop']);
  824.             $context = array_intersect_key($context, $_parent) + $_parent;
  825.             // line 520
  826.             echo "                                        </ul>
  827.                                     </div>
  828.                                 </div>
  829.                             ";
  830.         } else {
  831.             // line 524
  832.             echo "                                <span class=\"uv-aside-select-value\">
  833.                                     ";
  834.             // line 525
  835.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans(twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 525, $this->source); })()), "priority", [], "any", false, false, false, 525), "description", [], "any", false, false, false, 525)), "html", null, true);
  836.             echo "
  837.                                 </span>
  838.                             ";
  839.         }
  840.         // line 528
  841.         echo "                        </div>
  842.                     </div>
  844.                     ";
  845.         // line 532
  846.         echo "                    <div class=\"uv-aside-select\">
  847.                         <label class=\"uv-aside-select-label\">";
  848.         // line 533
  849.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Status"), "html", null, true);
  850.         echo "</label>
  851.                         <div>
  852.                             ";
  853.         // line 535
  854.         if (twig_get_attribute($this->env, $this->source, (isset($context["user_service"]) || array_key_exists("user_service", $context) ? $context["user_service"] : (function () { throw new RuntimeError('Variable "user_service" does not exist.', 535, $this->source); })()), "isAccessAuthorized", [0 => "ROLE_AGENT_UPDATE_TICKET_STATUS"], "method", false, false, false, 535)) {
  855.             // line 536
  856.             echo "                                <span class=\"uv-aside-select-value uv-dropdown-other uv-aside-drop-icon\" data-id=\"";
  857.             echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 536, $this->source); })()), "status", [], "any", false, false, false, 536), "id", [], "any", false, false, false, 536), "html", null, true);
  858.             echo "\">";
  859.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans(twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 536, $this->source); })()), "status", [], "any", false, false, false, 536), "description", [], "any", false, false, false, 536)), "html", null, true);
  860.             echo "</span>
  861.                                 <div class=\"uv-dropdown-list uv-bottom-left\">
  862.                                     <div class=\"uv-dropdown-container\">
  863.                                         <label>";
  864.             // line 539
  865.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Status"), "html", null, true);
  866.             echo "</label>
  867.                                         <ul class=\"status\" data-action=\"status\">
  868.                                             ";
  869.             // line 541
  870.             $context['_parent'] = $context;
  871.             $context['_seq'] = twig_ensure_traversable((isset($context["ticketStatusCollection"]) || array_key_exists("ticketStatusCollection", $context) ? $context["ticketStatusCollection"] : (function () { throw new RuntimeError('Variable "ticketStatusCollection" does not exist.', 541, $this->source); })()));
  872.             foreach ($context['_seq'] as $context["_key"] => $context["status"]) {
  873.                 // line 542
  874.                 echo "                                                <li data-index=\"";
  875.                 echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, $context["status"], "id", [], "any", false, false, false, 542), "html", null, true);
  876.                 echo "\"><a href=\"#\">";
  877.                 echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans(twig_get_attribute($this->env, $this->source, $context["status"], "description", [], "any", false, false, false, 542)), "html", null, true);
  878.                 echo "</a></li>
  879.                                             ";
  880.             }
  881.             $_parent = $context['_parent'];
  882.             unset($context['_seq'], $context['_iterated'], $context['_key'], $context['status'], $context['_parent'], $context['loop']);
  883.             $context = array_intersect_key($context, $_parent) + $_parent;
  884.             // line 544
  885.             echo "                                        </ul>
  886.                                     </div>
  887.                                 </div>
  888.                             ";
  889.         } else {
  890.             // line 548
  891.             echo "                                <span class=\"uv-aside-select-value\">";
  892.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans(twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 548, $this->source); })()), "status", [], "any", false, false, false, 548), "description", [], "any", false, false, false, 548)), "html", null, true);
  893.             echo "</span>
  894.                             ";
  895.         }
  896.         // line 550
  897.         echo "                        </div>
  898.                     </div>
  900.                     ";
  901.         // line 554
  902.         echo "                    <div class=\"uv-aside-select search\">
  903.                         <label class=\"uv-aside-select-label\">";
  904.         // line 555
  905.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Type"), "html", null, true);
  906.         echo "</label>
  907.                         <div>
  908.                             ";
  909.         // line 557
  910.         if (twig_get_attribute($this->env, $this->source, (isset($context["user_service"]) || array_key_exists("user_service", $context) ? $context["user_service"] : (function () { throw new RuntimeError('Variable "user_service" does not exist.', 557, $this->source); })()), "isAccessAuthorized", [0 => "ROLE_AGENT_UPDATE_TICKET_TYPE"], "method", false, false, false, 557)) {
  911.             // line 558
  912.             echo "                                <span class=\"uv-aside-select-value uv-dropdown-other uv-aside-drop-icon\" data-id=\"";
  913.             ((twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 558, $this->source); })()), "type", [], "any", false, false, false, 558)) ? (print (twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 558, $this->source); })()), "type", [], "any", false, false, false, 558), "id", [], "any", false, false, false, 558), "html", null, true))) : (print ("-- --")));
  914.             echo "\">";
  915.             echo twig_escape_filter($this->env, ((twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 558, $this->source); })()), "type", [], "any", false, false, false, 558)) ? (twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 558, $this->source); })()), "type", [], "any", false, false, false, 558), "code", [], "any", false, false, false, 558)) : ($this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Not Assigned"))), "html", null, true);
  916.             echo "</span>
  917.                                 <div class=\"uv-dropdown-list uv-bottom-left\">
  918.                                     <div class=\"uv-dropdown-container\">
  919.                                         <label>";
  920.             // line 561
  921.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Type"), "html", null, true);
  922.             echo "</label>
  923.                                         <div class=\"uv-search-sm\">
  924.                                             <input type=\"text\" class=\"uv-search-field uv-search-inline\" placeholder=\"";
  925.             // line 563
  926.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Search"), "html", null, true);
  927.             echo "\">
  928.                                         </div>
  929.                                     </div>
  931.                                     <ul class=\"uv-search-list type\" data-action=\"type\">
  932.                                         ";
  933.             // line 568
  934.             $context['_parent'] = $context;
  935.             $context['_seq'] = twig_ensure_traversable(twig_get_attribute($this->env, $this->source, (isset($context["ticket_service"]) || array_key_exists("ticket_service", $context) ? $context["ticket_service"] : (function () { throw new RuntimeError('Variable "ticket_service" does not exist.', 568, $this->source); })()), "getTypes", [], "method", false, false, false, 568));
  936.             foreach ($context['_seq'] as $context["_key"] => $context["type"]) {
  937.                 // line 569
  938.                 echo "                                            <li data-index=\"";
  939.                 echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, $context["type"], "id", [], "any", false, false, false, 569), "html", null, true);
  940.                 echo "\"><a href=\"#\">";
  941.                 echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, $context["type"], "name", [], "any", false, false, false, 569), "html", null, true);
  942.                 echo "</a></li>
  943.                                         ";
  944.             }
  945.             $_parent = $context['_parent'];
  946.             unset($context['_seq'], $context['_iterated'], $context['_key'], $context['type'], $context['_parent'], $context['loop']);
  947.             $context = array_intersect_key($context, $_parent) + $_parent;
  948.             // line 571
  949.             echo "                                    </ul>
  950.                                 </div>
  951.                             ";
  952.         } else {
  953.             // line 574
  954.             echo "                                <span class=\"uv-aside-select-value\">
  955.                                     ";
  956.             // line 575
  957.             echo twig_escape_filter($this->env, ((twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 575, $this->source); })()), "type", [], "any", false, false, false, 575)) ? (twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 575, $this->source); })()), "type", [], "any", false, false, false, 575), "code", [], "any", false, false, false, 575)) : ($this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Not Assigned"))), "html", null, true);
  958.             echo "
  959.                                 </span>
  960.                             ";
  961.         }
  962.         // line 578
  963.         echo "                        </div>
  964.                     </div>
  966.                     ";
  967.         // line 582
  968.         echo "                    <div class=\"uv-aside-select search\">
  969.                         <label class=\"uv-aside-select-label\">";
  970.         // line 583
  971.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Group"), "html", null, true);
  972.         echo "</label>
  973.                         <div>
  974.                             ";
  975.         // line 585
  976.         if (twig_get_attribute($this->env, $this->source, (isset($context["user_service"]) || array_key_exists("user_service", $context) ? $context["user_service"] : (function () { throw new RuntimeError('Variable "user_service" does not exist.', 585, $this->source); })()), "isAccessAuthorized", [0 => "ROLE_AGENT_ASSIGN_TICKET_GROUP"], "method", false, false, false, 585)) {
  977.             // line 586
  978.             echo "                                <span class=\"uv-aside-select-value uv-dropdown-other uv-aside-drop-icon\" data-id=\"";
  979.             ((twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 586, $this->source); })()), "supportGroup", [], "any", false, false, false, 586)) ? (print (twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 586, $this->source); })()), "supportGroup", [], "any", false, false, false, 586), "id", [], "any", false, false, false, 586), "html", null, true))) : (print ("-- --")));
  980.             echo "\">
  981.                                     ";
  982.             // line 587
  983.             echo twig_escape_filter($this->env, ((twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 587, $this->source); })()), "supportGroup", [], "any", false, false, false, 587)) ? (twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 587, $this->source); })()), "supportGroup", [], "any", false, false, false, 587), "name", [], "any", false, false, false, 587)) : ($this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Not Assigned"))), "html", null, true);
  984.             echo "
  985.                                 </span>
  986.                                 <div class=\"uv-dropdown-list uv-bottom-left\">
  987.                                     <div class=\"uv-dropdown-container\">
  988.                                         <label>";
  989.             // line 591
  990.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Group"), "html", null, true);
  991.             echo "</label>
  992.                                         <div class=\"uv-search-sm\">
  993.                                             <input type=\"text\" class=\"uv-search-field uv-search-inline\" placeholder=\"";
  994.             // line 593
  995.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Search"), "html", null, true);
  996.             echo "\">
  997.                                         </div>
  998.                                     </div>
  999.                                     <ul class=\"uv-search-list group\" data-action=\"group\">
  1000.                                         <li data-index=\"\"><a href=\"#\">";
  1001.             // line 597
  1002.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Not Assigned"), "html", null, true);
  1003.             echo "</a></li>
  1005.                                         ";
  1006.             // line 599
  1007.             $context['_parent'] = $context;
  1008.             $context['_seq'] = twig_ensure_traversable((isset($context["supportGroupCollection"]) || array_key_exists("supportGroupCollection", $context) ? $context["supportGroupCollection"] : (function () { throw new RuntimeError('Variable "supportGroupCollection" does not exist.', 599, $this->source); })()));
  1009.             foreach ($context['_seq'] as $context["_key"] => $context["group"]) {
  1010.                 // line 600
  1011.                 echo "                                            <li data-index=\"";
  1012.                 echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, $context["group"], "id", [], "any", false, false, false, 600), "html", null, true);
  1013.                 echo "\"><a href=\"#\">";
  1014.                 echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, $context["group"], "name", [], "any", false, false, false, 600), "html", null, true);
  1015.                 echo "</a></li>
  1016.                                         ";
  1017.             }
  1018.             $_parent = $context['_parent'];
  1019.             unset($context['_seq'], $context['_iterated'], $context['_key'], $context['group'], $context['_parent'], $context['loop']);
  1020.             $context = array_intersect_key($context, $_parent) + $_parent;
  1021.             // line 602
  1022.             echo "                                    </ul>
  1023.                                 </div>
  1024.                             ";
  1025.         } else {
  1026.             // line 605
  1027.             echo "                                <span class=\"uv-aside-select-value\">
  1028.                                     ";
  1029.             // line 606
  1030.             echo twig_escape_filter($this->env, ((twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 606, $this->source); })()), "supportGroup", [], "any", false, false, false, 606)) ? (twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 606, $this->source); })()), "supportGroup", [], "any", false, false, false, 606), "name", [], "any", false, false, false, 606)) : ($this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Not Assigned"))), "html", null, true);
  1031.             echo "
  1032.                                 </span>
  1033.                             ";
  1034.         }
  1035.         // line 609
  1036.         echo "                        </div>
  1037.                     </div>
  1039.                     ";
  1040.         // line 613
  1041.         echo "                    <div class=\"uv-aside-select search\">
  1042.                         <label class=\"uv-aside-select-label\">";
  1043.         // line 614
  1044.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Team"), "html", null, true);
  1045.         echo "</label>
  1046.                         <div>
  1047.                             ";
  1048.         // line 616
  1049.         if (twig_get_attribute($this->env, $this->source, (isset($context["user_service"]) || array_key_exists("user_service", $context) ? $context["user_service"] : (function () { throw new RuntimeError('Variable "user_service" does not exist.', 616, $this->source); })()), "isAccessAuthorized", [0 => "ROLE_AGENT_ASSIGN_TICKET_GROUP"], "method", false, false, false, 616)) {
  1050.             // line 617
  1051.             echo "                                <span class=\"uv-aside-select-value uv-dropdown-other uv-aside-drop-icon\" data-id=\"";
  1052.             ((twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 617, $this->source); })()), "supportTeam", [], "any", false, false, false, 617)) ? (print (twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 617, $this->source); })()), "supportTeam", [], "any", false, false, false, 617), "id", [], "any", false, false, false, 617), "html", null, true))) : (print ("-- --")));
  1053.             echo "\">
  1054.                                     ";
  1055.             // line 618
  1056.             echo twig_escape_filter($this->env, ((twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 618, $this->source); })()), "supportTeam", [], "any", false, false, false, 618)) ? (twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 618, $this->source); })()), "supportTeam", [], "any", false, false, false, 618), "name", [], "any", false, false, false, 618)) : ($this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Not Assigned"))), "html", null, true);
  1057.             echo "
  1058.                                 </span>
  1059.                                 <div class=\"uv-dropdown-list uv-bottom-left\">
  1060.                                     <div class=\"uv-dropdown-container\">
  1061.                                         <label>";
  1062.             // line 622
  1063.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Team"), "html", null, true);
  1064.             echo "</label>
  1065.                                         <div class=\"uv-search-sm\">
  1066.                                             <input type=\"text\" class=\"uv-search-field uv-search-inline\" placeholder=\"";
  1067.             // line 624
  1068.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Search"), "html", null, true);
  1069.             echo "\">
  1070.                                         </div>
  1071.                                     </div>
  1072.                                     <ul class=\"uv-search-list team\" data-action=\"team\">
  1073.                                         <li data-index=\"\"><a href=\"#\">";
  1074.             // line 628
  1075.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Not Assigned"), "html", null, true);
  1076.             echo "</a></li>
  1077.                                         ";
  1078.             // line 629
  1079.             $context['_parent'] = $context;
  1080.             $context['_seq'] = twig_ensure_traversable((isset($context["supportTeamCollection"]) || array_key_exists("supportTeamCollection", $context) ? $context["supportTeamCollection"] : (function () { throw new RuntimeError('Variable "supportTeamCollection" does not exist.', 629, $this->source); })()));
  1081.             foreach ($context['_seq'] as $context["_key"] => $context["team"]) {
  1082.                 // line 630
  1083.                 echo "                                            <li data-index=\"";
  1084.                 echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, $context["team"], "id", [], "any", false, false, false, 630), "html", null, true);
  1085.                 echo "\"><a href=\"#\">";
  1086.                 echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, $context["team"], "name", [], "any", false, false, false, 630), "html", null, true);
  1087.                 echo "</a></li>
  1088.                                         ";
  1089.             }
  1090.             $_parent = $context['_parent'];
  1091.             unset($context['_seq'], $context['_iterated'], $context['_key'], $context['team'], $context['_parent'], $context['loop']);
  1092.             $context = array_intersect_key($context, $_parent) + $_parent;
  1093.             // line 632
  1094.             echo "                                    </ul>
  1095.                                 </div>
  1096.                             ";
  1097.         } else {
  1098.             // line 635
  1099.             echo "                                <span class=\"uv-aside-select-value\">
  1100.                                     ";
  1101.             // line 636
  1102.             echo twig_escape_filter($this->env, ((twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 636, $this->source); })()), "supportTeam", [], "any", false, false, false, 636)) ? (twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 636, $this->source); })()), "supportTeam", [], "any", false, false, false, 636), "name", [], "any", false, false, false, 636)) : ($this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Not Assigned"))), "html", null, true);
  1103.             echo "
  1104.                                 </span>
  1105.                             ";
  1106.         }
  1107.         // line 639
  1108.         echo "                        </div>
  1109.                     </div>
  1110.                 </div>
  1111.             </div>
  1113.             ";
  1114.         // line 645
  1115.         echo "            <div class=\"uv-aside-brick\">
  1116.                 <div class=\"uv-aside-ticket-labels label-list-block\">
  1117.                     <div class=\"uv-element-block\">
  1118.                         <label class=\"uv-field-label\">";
  1119.         // line 648
  1120.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Labels"), "html", null, true);
  1121.         echo "</label>
  1123.                         <div class=\"uv-field-block\">
  1124.                             <input class=\"uv-field uv-dropdown-other\" type=\"text\" data-type=\"label\">
  1125.                             <div class=\"uv-dropdown-list uv-top-left\">
  1126.                                 <div class=\"uv-dropdown-container\">
  1127.                                     <label>";
  1128.         // line 654
  1129.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Filter With"), "html", null, true);
  1130.         echo "</label>
  1131.                                     <ul class=\"\">
  1132.                                         <span class=\"uv-filter-info\">";
  1133.         // line 656
  1134.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Type atleast 2 letters"), "html", null, true);
  1135.         echo "</span>
  1136.                                         <span class=\"uv-no-results\" style=\"display: none;\">";
  1137.         // line 657
  1138.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("No result found"), "html", null, true);
  1139.         echo "</span>
  1140.                                     </ul>
  1141.                                 </div>
  1142.                             </div>
  1143.                         </div>
  1144.                     </div>
  1146.                     <div class=\"label-list\"></div>
  1147.                 </div>
  1148.             </div>
  1150.             ";
  1151.         // line 669
  1152.         echo "            <div class=\"uv-aside-brick collaborator-list-block\">
  1153.                 <div class=\"uv-aside-ticket-labels\">
  1154.                     <div class=\"uv-element-block\">
  1155.                         <label class=\"uv-field-label\">";
  1156.         // line 672
  1157.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Collaborators"), "html", null, true);
  1158.         echo "</label>
  1160.                         ";
  1161.         // line 674
  1162.         if (twig_get_attribute($this->env, $this->source, (isset($context["user_service"]) || array_key_exists("user_service", $context) ? $context["user_service"] : (function () { throw new RuntimeError('Variable "user_service" does not exist.', 674, $this->source); })()), "isAccessAuthorized", [0 => "ROLE_AGENT_ADD_COLLABORATOR_TO_TICKET"], "method", false, false, false, 674)) {
  1163.             // line 675
  1164.             echo "                            <div class=\"uv-field-block\">
  1165.                                 <input class=\"uv-field\" type=\"text\" name=\"email\" type=\"text\" value=\"\" placeholder=\"";
  1166.             // line 676
  1167.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Type email to add"), "html", null, true);
  1168.             echo "\">
  1169.                             </div>
  1170.                         ";
  1171.         }
  1172.         // line 679
  1173.         echo "                    </div>
  1174.                     <div class=\"collaborator-list\" style=\"margin-top: 10px\"></div>
  1175.                 </div>
  1176.             </div>
  1178.             ";
  1179.         // line 685
  1180.         echo "            <div class=\"uv-aside-brick tag-list-block\">
  1181.                 <div class=\"uv-aside-ticket-labels\">
  1182.                     <div class=\"uv-element-block\">
  1183.                         <label class=\"uv-field-label\">";
  1184.         // line 688
  1185.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Tags"), "html", null, true);
  1186.         echo "</label>
  1188.                         ";
  1189.         // line 690
  1190.         if (twig_get_attribute($this->env, $this->source, (isset($context["user_service"]) || array_key_exists("user_service", $context) ? $context["user_service"] : (function () { throw new RuntimeError('Variable "user_service" does not exist.', 690, $this->source); })()), "isAccessAuthorized", [0 => "ROLE_AGENT_ADD_TAG"], "method", false, false, false, 690)) {
  1191.             // line 691
  1192.             echo "                            <div class=\"uv-field-block\">
  1193.                                 <input class=\"uv-field uv-dropdown-other\" name=\"tag-name\" type=\"text\" data-type=\"tag\" value=\"\">
  1194.                                 <div class=\"uv-dropdown-list uv-bottom-left\">
  1195.                                     <div class=\"uv-dropdown-container\">
  1196.                                         <label>";
  1197.             // line 695
  1198.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Filter With"), "html", null, true);
  1199.             echo "</label>
  1200.                                         <ul class=\"\">
  1201.                                             <span class=\"uv-filter-info\">";
  1202.             // line 697
  1203.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Type atleast 2 letters"), "html", null, true);
  1204.             echo "</span>
  1205.                                             <span class=\"uv-no-results\" style=\"display: none;\">";
  1206.             // line 698
  1207.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("No result found"), "html", null, true);
  1208.             echo "</span>
  1209.                                         </ul>
  1210.                                     </div>
  1211.                                 </div>
  1212.                             </div>
  1213.                         ";
  1214.         }
  1215.         // line 704
  1216.         echo "                    </div>
  1218.                     <div class=\"tag-list\" style=\"margin-top: 10px\"></div>
  1219.                 </div>
  1220.             </div>
  1221.         </div>
  1223.         <div class=\"uv-view ";
  1224.         // line 711
  1225.         if ((twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["app"]) || array_key_exists("app", $context) ? $context["app"] : (function () { throw new RuntimeError('Variable "app" does not exist.', 711, $this->source); })()), "request", [], "any", false, false, false, 711), "cookies", [], "any", false, false, false, 711) && twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["app"]) || array_key_exists("app", $context) ? $context["app"] : (function () { throw new RuntimeError('Variable "app" does not exist.', 711, $this->source); })()), "request", [], "any", false, false, false, 711), "cookies", [], "any", false, false, false, 711), "get", [0 => "uv-asideView"], "method", false, false, false, 711))) {
  1226.             echo "uv-aside-view";
  1227.         }
  1228.         echo "\" >
  1229.             <div class=\"uv-ticket-scroll-region ";
  1230.         // line 712
  1231.         if ((twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["app"]) || array_key_exists("app", $context) ? $context["app"] : (function () { throw new RuntimeError('Variable "app" does not exist.', 712, $this->source); })()), "request", [], "any", false, false, false, 712), "cookies", [], "any", false, false, false, 712) && twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["app"]) || array_key_exists("app", $context) ? $context["app"] : (function () { throw new RuntimeError('Variable "app" does not exist.', 712, $this->source); })()), "request", [], "any", false, false, false, 712), "cookies", [], "any", false, false, false, 712), "get", [0 => "uv-asideView"], "method", false, false, false, 712))) {
  1232.             echo "uv-aside-view-tv";
  1233.         }
  1234.         echo "\" >
  1235.                 ";
  1236.         // line 714
  1237.         echo "                <div class=\"uv-ticket-action-bar\">
  1238.                     <div class=\"uv-ticket-action-bar-lt\">
  1239.                         <div class=\"uv-header-fix\"><a href=\"#\" class=\"uv-icon-pin\"></a></div>
  1241.                         ";
  1242.         // line 719
  1243.         echo "                        <div class=\"uv-tabs\">
  1244.                             <ul>
  1245.                                 ";
  1246.         // line 722
  1247.         echo "                                <li for=\"default\" data-type=\"all\" class=\"uv-tab-active\">";
  1248.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("All Threads"), "html", null, true);
  1249.         echo "</li>
  1250.                                 <li for=\"default\" data-type=\"reply\">";
  1251.         // line 723
  1252.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Replies"), "html", null, true);
  1253.         echo "</li>
  1254.                                 <li for=\"default\" data-type=\"forward\">";
  1255.         // line 724
  1256.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Forwards"), "html", null, true);
  1257.         echo "</li>
  1258.                                 <li for=\"default\" data-type=\"note\">";
  1259.         // line 725
  1260.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Notes"), "html", null, true);
  1261.         echo "</li>
  1262.                                 <li for=\"default\" data-type=\"pinned\">";
  1263.         // line 726
  1264.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Pinned"), "html", null, true);
  1265.         echo "</li>
  1267.                                 ";
  1268.         // line 729
  1269.         echo "                                ";
  1270.         if ((twig_get_attribute($this->env, $this->source, (isset($context["user_service"]) || array_key_exists("user_service", $context) ? $context["user_service"] : (function () { throw new RuntimeError('Variable "user_service" does not exist.', 729, $this->source); })()), "isAccessAuthorized", [0 => "ROLE_AGENT_EDIT_TICKET"], "method", false, false, false, 729) || twig_get_attribute($this->env, $this->source, (isset($context["user_service"]) || array_key_exists("user_service", $context) ? $context["user_service"] : (function () { throw new RuntimeError('Variable "user_service" does not exist.', 729, $this->source); })()), "isAccessAuthorized", [0 => "ROLE_AGENT_DELETE_TICKET"], "method", false, false, false, 729))) {
  1271.             // line 730
  1272.             echo "                                    <li class=\"uv-tab-ellipsis uv-ticket-action\">
  1273.                                         <span class=\"uv-icon-ellipsis uv-dropdown-other\"></span>
  1275.                                         <div class=\"uv-dropdown-list uv-bottom-right\">
  1276.                                             <div class=\"uv-dropdown-container\">
  1277.                                                 <ul class=\"priority\" data-action=\"priority\">
  1278.                                                     ";
  1279.             // line 736
  1280.             if (twig_get_attribute($this->env, $this->source, (isset($context["user_service"]) || array_key_exists("user_service", $context) ? $context["user_service"] : (function () { throw new RuntimeError('Variable "user_service" does not exist.', 736, $this->source); })()), "isAccessAuthorized", [0 => "ROLE_AGENT_EDIT_TICKET"], "method", false, false, false, 736)) {
  1281.                 // line 737
  1282.                 echo "                                                        <li data-action=\"edit\" class=\"uv-open-popup\" data-target=\"edit-ticket-modal\">";
  1283.                 echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Edit Ticket"), "html", null, true);
  1284.                 echo "</li>
  1285.                                                     ";
  1286.             }
  1287.             // line 739
  1288.             echo "
  1289.                                                     <li data-action=\"print\">";
  1290.             // line 740
  1291.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Print Ticket"), "html", null, true);
  1292.             echo "</li>
  1294.                                                     ";
  1295.             // line 742
  1296.             if (twig_get_attribute($this->env, $this->source, (isset($context["user_service"]) || array_key_exists("user_service", $context) ? $context["user_service"] : (function () { throw new RuntimeError('Variable "user_service" does not exist.', 742, $this->source); })()), "isAccessAuthorized", [0 => "ROLE_AGENT_UPDATE_TICKET_STATUS"], "method", false, false, false, 742)) {
  1297.                 // line 743
  1298.                 echo "                                                        <li data-action=\"spam\" data-index=\"6\">";
  1299.                 echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Mark as Spam"), "html", null, true);
  1300.                 echo "</li>
  1301.                                                         <li data-action=\"closed\" data-index=\"5\">";
  1302.                 // line 744
  1303.                 echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Mark as Closed"), "html", null, true);
  1304.                 echo "</li>
  1305.                                                     ";
  1306.             }
  1307.             // line 746
  1308.             echo "
  1309.                                                     ";
  1310.             // line 747
  1311.             if (twig_get_attribute($this->env, $this->source, (isset($context["user_service"]) || array_key_exists("user_service", $context) ? $context["user_service"] : (function () { throw new RuntimeError('Variable "user_service" does not exist.', 747, $this->source); })()), "isAccessAuthorized", [0 => "ROLE_AGENT_DELETE_TICKET"], "method", false, false, false, 747)) {
  1312.                 // line 748
  1313.                 echo "                                                        <li data-action=\"delete\" class=\"uv-text-danger\">";
  1314.                 echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Delete Ticket"), "html", null, true);
  1315.                 echo "</li>
  1316.                                                     ";
  1317.             }
  1318.             // line 750
  1319.             echo "                                                </ul>
  1320.                                             </div>
  1321.                                         </div>
  1322.                                     </li>
  1323.                                 ";
  1324.         }
  1325.         // line 755
  1326.         echo "                            </ul>
  1327.                         </div>
  1328.                     </div>
  1330.                     <div class=\"uv-ticket-action-bar-rt\">
  1331.                         ";
  1332.         // line 760
  1333.         echo twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["uvdesk_extensibles"]) || array_key_exists("uvdesk_extensibles", $context) ? $context["uvdesk_extensibles"] : (function () { throw new RuntimeError('Variable "uvdesk_extensibles" does not exist.', 760, $this->source); })()), "getRegisteredComponent", [0 => "Webkul\\UVDesk\\CoreFrameworkBundle\\Tickets\\WidgetCollection"], "method", false, false, false, 760), "embedSideFilterIcons", [], "method", false, false, false, 760);
  1334.         echo "
  1335.                     </div>
  1336.                 </div>
  1338.                 ";
  1339.         // line 765
  1340.         echo "                <div class=\"uv-ticket-viewer-bar\">
  1341.                     <div class=\"uv-ticket-viewer-list\">
  1342.                         <div class=\"uv-ticket-viewer-single uv-first\" title=\"Currently active agents on ticket...\">
  1343.                             <span class=\"uv-icon-eye-light\"></span>
  1344.                         </div>
  1345.                     </div>
  1346.                 </div>
  1348.                 ";
  1349.         // line 774
  1350.         echo "                <div class=\"uv-ticket-head\">
  1351.                     <div class=\"uv-ticket-head-lt\">
  1352.                         <span class=\"uv-star-large ";
  1353.         // line 776
  1354.         echo ((twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 776, $this->source); })()), "isStarred", [], "any", false, false, false, 776)) ? ("uv-star-active") : (""));
  1355.         echo " uv-star uv-margin-right-5\"></span>
  1356.                     </div>
  1358.                     <div class=\"uv-ticket-head-rt\">
  1359.                         <h1>";
  1360.         // line 780
  1361.         echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 780, $this->source); })()), "subject", [], "any", false, false, false, 780), "html", null, true);
  1362.         echo "</h1>
  1363.                     </div>
  1364.                 </div>
  1366.                 <div class=\"uv-ticket-strip\">
  1367.                     <span>
  1368.                         <span class=\"uv-ticket-strip-label\">";
  1369.         // line 786
  1370.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Created"), "html", null, true);
  1371.         echo " - </span>
  1372.                         <span class=\"timeago uv-margin-0\" data-timestamp=\"";
  1373.         // line 787
  1374.         echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 787, $this->source); })()), "createdAt", [], "any", false, false, false, 787), "getTimestamp", [], "method", false, false, false, 787), "html", null, true);
  1375.         echo "\" title=\"";
  1376.         echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 787, $this->source); })()), "createdAt", [], "any", false, false, false, 787), "format", [0 => "d-m-Y h:ia"], "method", false, false, false, 787), "html", null, true);
  1377.         echo "\">";
  1378.         echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, (isset($context["ticket_service"]) || array_key_exists("ticket_service", $context) ? $context["ticket_service"] : (function () { throw new RuntimeError('Variable "ticket_service" does not exist.', 787, $this->source); })()), "timeZoneConverter", [0 => twig_get_attribute($this->env, $this->source, (isset($context["initialThread"]) || array_key_exists("initialThread", $context) ? $context["initialThread"] : (function () { throw new RuntimeError('Variable "initialThread" does not exist.', 787, $this->source); })()), "createdAt", [], "any", false, false, false, 787)], "method", false, false, false, 787), "html", null, true);
  1379.         echo "</span>
  1380.                     </span>
  1382.                     <span>
  1383.                         <span class=\"uv-ticket-strip-label\">";
  1384.         // line 791
  1385.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("By"), "html", null, true);
  1386.         echo " - </span> ";
  1387.         echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["initialThread"]) || array_key_exists("initialThread", $context) ? $context["initialThread"] : (function () { throw new RuntimeError('Variable "initialThread" does not exist.', 791, $this->source); })()), "user", [], "any", false, false, false, 791), "name", [], "any", false, false, false, 791), "html", null, true);
  1388.         echo "
  1389.                         ";
  1390.         // line 792
  1391.         if ((isset($context["totalCustomerTickets"]) || array_key_exists("totalCustomerTickets", $context) ? $context["totalCustomerTickets"] : (function () { throw new RuntimeError('Variable "totalCustomerTickets" does not exist.', 792, $this->source); })())) {
  1392.             // line 793
  1393.             echo "                            (<a id=\"more-tickets-btn\" href=\"";
  1394.             echo $this->extensions['Symfony\Bridge\Twig\Extension\RoutingExtension']->getPath("helpdesk_member_ticket_collection");
  1395.             echo "#customer/";
  1396.             echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, (isset($context["customer"]) || array_key_exists("customer", $context) ? $context["customer"] : (function () { throw new RuntimeError('Variable "customer" does not exist.', 793, $this->source); })()), "id", [], "any", false, false, false, 793), "html", null, true);
  1397.             echo "\" target=\"_blank\">";
  1398.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("count more tickets", ["count" => (isset($context["totalCustomerTickets"]) || array_key_exists("totalCustomerTickets", $context) ? $context["totalCustomerTickets"] : (function () { throw new RuntimeError('Variable "totalCustomerTickets" does not exist.', 793, $this->source); })())]), "html", null, true);
  1399.             echo "</a>)
  1400.                         ";
  1401.         }
  1402.         // line 795
  1403.         echo "                    </span>
  1405.                     <span class=\"agent-info\" style=\"";
  1406.         // line 797
  1407.         echo (((isset($context["ticketAgent"]) || array_key_exists("ticketAgent", $context) ? $context["ticketAgent"] : (function () { throw new RuntimeError('Variable "ticketAgent" does not exist.', 797, $this->source); })())) ? ("") : ("display: none"));
  1408.         echo "\">
  1409.                         <span class=\"uv-ticket-strip-label\">";
  1410.         // line 798
  1411.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Agent"), "html", null, true);
  1412.         echo " - </span>
  1413.                         <span class=\"name\">";
  1414.         // line 799
  1415.         (((isset($context["ticketAgent"]) || array_key_exists("ticketAgent", $context) ? $context["ticketAgent"] : (function () { throw new RuntimeError('Variable "ticketAgent" does not exist.', 799, $this->source); })())) ? (print (twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, (isset($context["ticketAgent"]) || array_key_exists("ticketAgent", $context) ? $context["ticketAgent"] : (function () { throw new RuntimeError('Variable "ticketAgent" does not exist.', 799, $this->source); })()), "name", [], "any", false, false, false, 799), "html", null, true))) : (print ("")));
  1416.         echo "</span>
  1417.                     </span>
  1418.                 </div>
  1420.                 ";
  1421.         // line 804
  1422.         echo "                <div class=\"uv-tab-view uv-tab-view-active\" id=\"default\">
  1423.                     <div class=\"uv-ticket-section\">
  1424.                         <div class=\"uv-ticket-main create\">
  1425.                             <div class=\"uv-ticket-strip\">
  1426.                                 <span>
  1427.                                     <span class=\"timeago uv-margin-0\" data-timestamp=\"";
  1428.         // line 809
  1429.         echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 809, $this->source); })()), "createdAt", [], "any", false, false, false, 809), "getTimestamp", [], "method", false, false, false, 809), "html", null, true);
  1430.         echo "\" title=\"";
  1431.         echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 809, $this->source); })()), "createdAt", [], "any", false, false, false, 809), "format", [0 => "d-m-Y h:ia"], "method", false, false, false, 809), "html", null, true);
  1432.         echo "\">";
  1433.         echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, (isset($context["ticket_service"]) || array_key_exists("ticket_service", $context) ? $context["ticket_service"] : (function () { throw new RuntimeError('Variable "ticket_service" does not exist.', 809, $this->source); })()), "timeZoneConverter", [0 => twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 809, $this->source); })()), "createdAt", [], "any", false, false, false, 809)], "method", false, false, false, 809), "html", null, true);
  1434.         echo "</span>
  1435.                                     - ";
  1436.         // line 810
  1437.         echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["initialThread"]) || array_key_exists("initialThread", $context) ? $context["initialThread"] : (function () { throw new RuntimeError('Variable "initialThread" does not exist.', 810, $this->source); })()), "user", [], "any", false, false, false, 810), "name", [], "any", false, false, false, 810), "html", null, true);
  1438.         echo " <span class=\"uv-ticket-strip-label\">";
  1439.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("created Ticket"), "html", null, true);
  1440.         echo "</span>
  1441.                                 </span>
  1442.                                 ";
  1443.         // line 812
  1444.         if ((0 !== twig_compare(twig_get_attribute($this->env, $this->source, (isset($context["initialThread"]) || array_key_exists("initialThread", $context) ? $context["initialThread"] : (function () { throw new RuntimeError('Variable "initialThread" does not exist.', 812, $this->source); })()), "cc", [], "any", false, false, false, 812), ""))) {
  1445.             // line 813
  1446.             echo "\t\t\t\t\t\t\t\t\t<div class=\"uv-ticket-strip\">
  1447. \t\t\t\t\t\t\t\t\t\t<span><span class=\"uv-ticket-strip-label\">";
  1448.             // line 814
  1449.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("CC"), "html", null, true);
  1450.             echo " -</span> ";
  1451.             echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, (isset($context["initialThread"]) || array_key_exists("initialThread", $context) ? $context["initialThread"] : (function () { throw new RuntimeError('Variable "initialThread" does not exist.', 814, $this->source); })()), "cc", [], "any", false, false, false, 814), "html", null, true);
  1452.             echo "</span>
  1453. \t\t\t\t\t\t\t\t\t</div>
  1454. \t\t\t\t\t\t\t\t";
  1455.         }
  1456.         // line 816
  1457.         echo "      
  1458.                             </div>
  1460.                             <div class=\"uv-ticket-main-lt\">
  1461.                                <img src=\"";
  1462.         // line 820
  1463.         echo twig_escape_filter($this->env, ((twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["initialThread"]) || array_key_exists("initialThread", $context) ? $context["initialThread"] : (function () { throw new RuntimeError('Variable "initialThread" does not exist.', 820, $this->source); })()), "user", [], "any", false, false, false, 820), "thumbnail", [], "any", false, false, false, 820)) ? (((((twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["app"]) || array_key_exists("app", $context) ? $context["app"] : (function () { throw new RuntimeError('Variable "app" does not exist.', 820, $this->source); })()), "request", [], "any", false, false, false, 820), "scheme", [], "any", false, false, false, 820) . "://") . twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["app"]) || array_key_exists("app", $context) ? $context["app"] : (function () { throw new RuntimeError('Variable "app" does not exist.', 820, $this->source); })()), "request", [], "any", false, false, false, 820), "httpHost", [], "any", false, false, false, 820)) . $this->extensions['Symfony\Bridge\Twig\Extension\AssetExtension']->getAssetUrl("")) . twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["initialThread"]) || array_key_exists("initialThread", $context) ? $context["initialThread"] : (function () { throw new RuntimeError('Variable "initialThread" does not exist.', 820, $this->source); })()), "user", [], "any", false, false, false, 820), "thumbnail", [], "any", false, false, false, 820))) : ((((0 === twig_compare(twig_get_attribute($this->env, $this->source, (isset($context["initialThread"]) || array_key_exists("initialThread", $context) ? $context["initialThread"] : (function () { throw new RuntimeError('Variable "initialThread" does not exist.', 820, $this->source); })()), "createdBy", [], "any", false, false, false, 820), "customer"))) ? ($this->extensions['Symfony\Bridge\Twig\Extension\AssetExtension']->getAssetUrl((isset($context["default_customer_image_path"]) || array_key_exists("default_customer_image_path", $context) ? $context["default_customer_image_path"] : (function () { throw new RuntimeError('Variable "default_customer_image_path" does not exist.', 820, $this->source); })()))) : ($this->extensions['Symfony\Bridge\Twig\Extension\AssetExtension']->getAssetUrl((isset($context["default_agent_image_path"]) || array_key_exists("default_agent_image_path", $context) ? $context["default_agent_image_path"] : (function () { throw new RuntimeError('Variable "default_agent_image_path" does not exist.', 820, $this->source); })())))))), "html", null, true);
  1464.         echo "\">
  1465.                             </div>
  1467.                             <div class=\"uv-ticket-main-rt\">
  1468.                                 ";
  1469.         // line 824
  1470.         if ((0 === twig_compare(twig_get_attribute($this->env, $this->source, (isset($context["initialThread"]) || array_key_exists("initialThread", $context) ? $context["initialThread"] : (function () { throw new RuntimeError('Variable "initialThread" does not exist.', 824, $this->source); })()), "createdBy", [], "any", false, false, false, 824), "customer"))) {
  1471.             // line 825
  1472.             echo "                                    <a href=\"";
  1473.             echo $this->extensions['Symfony\Bridge\Twig\Extension\RoutingExtension']->getPath("helpdesk_member_manage_customer_account");
  1474.             echo "/";
  1475.             echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["initialThread"]) || array_key_exists("initialThread", $context) ? $context["initialThread"] : (function () { throw new RuntimeError('Variable "initialThread" does not exist.', 825, $this->source); })()), "user", [], "any", false, false, false, 825), "id", [], "any", false, false, false, 825), "html", null, true);
  1476.             echo "\" class=\"uv-ticket-member-name\">";
  1477.             echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["initialThread"]) || array_key_exists("initialThread", $context) ? $context["initialThread"] : (function () { throw new RuntimeError('Variable "initialThread" does not exist.', 825, $this->source); })()), "user", [], "any", false, false, false, 825), "name", [], "any", false, false, false, 825), "html", null, true);
  1478.             echo "</a>
  1479.                                 ";
  1480.         } else {
  1481.             // line 827
  1482.             echo "                                    ";
  1483.             if (twig_get_attribute($this->env, $this->source, (isset($context["initialThread"]) || array_key_exists("initialThread", $context) ? $context["initialThread"] : (function () { throw new RuntimeError('Variable "initialThread" does not exist.', 827, $this->source); })()), "user", [], "any", false, false, false, 827)) {
  1484.                 // line 828
  1485.                 echo "                                        <a href=\"";
  1486.                 echo $this->extensions['Symfony\Bridge\Twig\Extension\RoutingExtension']->getPath("helpdesk_member_account");
  1487.                 echo "/";
  1488.                 echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["initialThread"]) || array_key_exists("initialThread", $context) ? $context["initialThread"] : (function () { throw new RuntimeError('Variable "initialThread" does not exist.', 828, $this->source); })()), "user", [], "any", false, false, false, 828), "id", [], "any", false, false, false, 828), "html", null, true);
  1489.                 echo "\" class=\"uv-ticket-member-name\">";
  1490.                 echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["initialThread"]) || array_key_exists("initialThread", $context) ? $context["initialThread"] : (function () { throw new RuntimeError('Variable "initialThread" does not exist.', 828, $this->source); })()), "user", [], "any", false, false, false, 828), "name", [], "any", false, false, false, 828), "html", null, true);
  1491.                 echo "</a>
  1492.                                     ";
  1493.             } else {
  1494.                 // line 830
  1495.                 echo "                                        <a class=\"uv-ticket-member-name\">";
  1496.                 echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["initialThread"]) || array_key_exists("initialThread", $context) ? $context["initialThread"] : (function () { throw new RuntimeError('Variable "initialThread" does not exist.', 830, $this->source); })()), "user", [], "any", false, false, false, 830), "name", [], "any", false, false, false, 830), "html", null, true);
  1497.                 echo "</a>
  1498.                                     ";
  1499.             }
  1500.             // line 832
  1501.             echo "                                ";
  1502.         }
  1503.         // line 833
  1504.         echo "
  1505.                                 ";
  1506.         // line 835
  1507.         echo "                                <div class=\"message\">
  1508.                                     <p>
  1509.                                         ";
  1510.         // line 837
  1511.         if ((0 === twig_compare(twig_striptags(twig_get_attribute($this->env, $this->source, (isset($context["initialThread"]) || array_key_exists("initialThread", $context) ? $context["initialThread"] : (function () { throw new RuntimeError('Variable "initialThread" does not exist.', 837, $this->source); })()), "message", [], "any", false, false, false, 837)), twig_get_attribute($this->env, $this->source, (isset($context["initialThread"]) || array_key_exists("initialThread", $context) ? $context["initialThread"] : (function () { throw new RuntimeError('Variable "initialThread" does not exist.', 837, $this->source); })()), "message", [], "any", false, false, false, 837)))) {
  1512.             // line 838
  1513.             echo "                                            ";
  1514.             echo twig_nl2br(twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, (isset($context["initialThread"]) || array_key_exists("initialThread", $context) ? $context["initialThread"] : (function () { throw new RuntimeError('Variable "initialThread" does not exist.', 838, $this->source); })()), "message", [], "any", false, false, false, 838), "html", null, true));
  1515.             echo "
  1516.                                         ";
  1517.         } else {
  1518.             // line 840
  1519.             echo "                                            ";
  1520.             echo twig_get_attribute($this->env, $this->source, (isset($context["initialThread"]) || array_key_exists("initialThread", $context) ? $context["initialThread"] : (function () { throw new RuntimeError('Variable "initialThread" does not exist.', 840, $this->source); })()), "message", [], "any", false, false, false, 840);
  1521.             echo "
  1522.                                         ";
  1523.         }
  1524.         // line 842
  1525.         echo "                                    </p>
  1526.                                 </div>
  1528.                                 ";
  1529.         // line 846
  1530.         echo "                                ";
  1531.         if (twig_length_filter($this->env, twig_get_attribute($this->env, $this->source, (isset($context["initialThread"]) || array_key_exists("initialThread", $context) ? $context["initialThread"] : (function () { throw new RuntimeError('Variable "initialThread" does not exist.', 846, $this->source); })()), "attachments", [], "any", false, false, false, 846))) {
  1532.             // line 847
  1533.             echo "                                    <div class=\"uv-ticket-uploads\">
  1534.                                         <h4>";
  1535.             // line 848
  1536.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Uploaded Files"), "html", null, true);
  1537.             echo "</h4>
  1538.                                         <div class=\"uv-ticket-uploads-strip\">
  1539.                                             ";
  1540.             // line 850
  1541.             $context['_parent'] = $context;
  1542.             $context['_seq'] = twig_ensure_traversable(twig_get_attribute($this->env, $this->source, (isset($context["initialThread"]) || array_key_exists("initialThread", $context) ? $context["initialThread"] : (function () { throw new RuntimeError('Variable "initialThread" does not exist.', 850, $this->source); })()), "attachments", [], "any", false, false, false, 850));
  1543.             foreach ($context['_seq'] as $context["_key"] => $context["attachment"]) {
  1544.                 // line 851
  1545.                 echo "                                                <a href=\"";
  1546.                 echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, $context["attachment"], "downloadURL", [], "any", false, false, false, 851), "html", null, true);
  1547.                 echo "\" target = \"_blank\" class=\"uv-ticket-uploads-brick uv-no-pointer-events\" data-toggle=\"tooltip\" title=\"";
  1548.                 echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, $context["attachment"], "name", [], "any", false, false, false, 851), "html", null, true);
  1549.                 echo "\">
  1550.                                                     <img src=\"";
  1551.                 // line 852
  1552.                 echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, $context["attachment"], "iconURL", [], "any", false, false, false, 852), "html", null, true);
  1553.                 echo "\"  class=\"uv-auto-pointer-events\"/>
  1554.                                                 </a>
  1555.                                             ";
  1556.             }
  1557.             $_parent = $context['_parent'];
  1558.             unset($context['_seq'], $context['_iterated'], $context['_key'], $context['attachment'], $context['_parent'], $context['loop']);
  1559.             $context = array_intersect_key($context, $_parent) + $_parent;
  1560.             // line 855
  1561.             echo "                                        </div>
  1563.                                         ";
  1564.             // line 857
  1565.             if ((1 === twig_compare(twig_length_filter($this->env, twig_get_attribute($this->env, $this->source, (isset($context["initialThread"]) || array_key_exists("initialThread", $context) ? $context["initialThread"] : (function () { throw new RuntimeError('Variable "initialThread" does not exist.', 857, $this->source); })()), "attachments", [], "any", false, false, false, 857)), 1))) {
  1566.                 // line 858
  1567.                 echo "                                            <div class=\"uv-upload-actions\">
  1568.                                                 <a href=\"#\" class=\"uv-open-in-files\" data-thread=\"";
  1569.                 // line 859
  1570.                 echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, (isset($context["initialThread"]) || array_key_exists("initialThread", $context) ? $context["initialThread"] : (function () { throw new RuntimeError('Variable "initialThread" does not exist.', 859, $this->source); })()), "id", [], "any", false, false, false, 859), "html", null, true);
  1571.                 echo "\" style=\"display: none\"><span class=\"uv-icon-open-in-files\"></span>";
  1572.                 echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Open in Files"), "html", null, true);
  1573.                 echo "</a>
  1574.                                                 ";
  1575.                 // line 860
  1576.                 if (twig_length_filter($this->env, twig_get_attribute($this->env, $this->source, (isset($context["initialThread"]) || array_key_exists("initialThread", $context) ? $context["initialThread"] : (function () { throw new RuntimeError('Variable "initialThread" does not exist.', 860, $this->source); })()), "attachments", [], "any", false, false, false, 860))) {
  1577.                     // line 861
  1578.                     echo "                                                    <a href=\"";
  1579.                     echo $this->extensions['Symfony\Bridge\Twig\Extension\RoutingExtension']->getPath("helpdesk_member_ticket_download_attachment_zip");
  1580.                     echo "/";
  1581.                     echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, (isset($context["initialThread"]) || array_key_exists("initialThread", $context) ? $context["initialThread"] : (function () { throw new RuntimeError('Variable "initialThread" does not exist.', 861, $this->source); })()), "id", [], "any", false, false, false, 861), "html", null, true);
  1582.                     echo "\" target=\"_blank\"><span class=\"uv-icon-attachment\"></span> Download (as .zip)</a>
  1583.                                                 ";
  1584.                 }
  1585.                 // line 863
  1586.                 echo "                                            </div>
  1587.                                         ";
  1588.             }
  1589.             // line 865
  1590.             echo "                                    </div>
  1591.                                 ";
  1592.         }
  1593.         // line 867
  1594.         echo "                            </div>
  1595.                         </div>
  1597.                         <div class=\"uv-ticket-accordion\">
  1598.                             <div class=\"uv-ticket-count-wrapper\">
  1599.                                 <span class=\"uv-ticket-count-stat\">";
  1600.         // line 872
  1601.         echo twig_escape_filter($this->env, (isset($context["totalReplies"]) || array_key_exists("totalReplies", $context) ? $context["totalReplies"] : (function () { throw new RuntimeError('Variable "totalReplies" does not exist.', 872, $this->source); })()), "html", null, true);
  1602.         echo "</span>
  1603.                             </div>
  1605.                             <div class=\"uv-ticket-wrapper thread-list\"></div>
  1606.                         </div>
  1607.                     </div>
  1608.                 </div>
  1610.                 ";
  1611.         // line 881
  1612.         echo "                <div class=\"uv-ticket-main uv-ticket-reply uv-no-error-success-icon\">
  1613.                     <div class=\"uv-ticket-main-lt\">
  1614.                         <span class=\"uv-icon-ellipsis\"></span>
  1615.                         <img src=\"";
  1616.         // line 884
  1617.         echo twig_escape_filter($this->env, ((twig_get_attribute($this->env, $this->source, (isset($context["currentUserDetails"]) || array_key_exists("currentUserDetails", $context) ? $context["currentUserDetails"] : (function () { throw new RuntimeError('Variable "currentUserDetails" does not exist.', 884, $this->source); })()), "thumbnail", [], "any", false, false, false, 884)) ? (((((twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["app"]) || array_key_exists("app", $context) ? $context["app"] : (function () { throw new RuntimeError('Variable "app" does not exist.', 884, $this->source); })()), "request", [], "any", false, false, false, 884), "scheme", [], "any", false, false, false, 884) . "://") . twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["app"]) || array_key_exists("app", $context) ? $context["app"] : (function () { throw new RuntimeError('Variable "app" does not exist.', 884, $this->source); })()), "request", [], "any", false, false, false, 884), "httpHost", [], "any", false, false, false, 884)) . $this->extensions['Symfony\Bridge\Twig\Extension\AssetExtension']->getAssetUrl("")) . twig_get_attribute($this->env, $this->source, (isset($context["currentUserDetails"]) || array_key_exists("currentUserDetails", $context) ? $context["currentUserDetails"] : (function () { throw new RuntimeError('Variable "currentUserDetails" does not exist.', 884, $this->source); })()), "thumbnail", [], "any", false, false, false, 884))) : ($this->extensions['Symfony\Bridge\Twig\Extension\AssetExtension']->getAssetUrl((isset($context["default_agent_image_path"]) || array_key_exists("default_agent_image_path", $context) ? $context["default_agent_image_path"] : (function () { throw new RuntimeError('Variable "default_agent_image_path" does not exist.', 884, $this->source); })())))), "html", null, true);
  1618.         echo "\" />
  1619.                     </div>
  1621.                     <div class=\"uv-ticket-main-rt\">
  1622.                         <span class=\"uv-ticket-member-name\">";
  1623.         // line 888
  1624.         echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, (isset($context["currentUserDetails"]) || array_key_exists("currentUserDetails", $context) ? $context["currentUserDetails"] : (function () { throw new RuntimeError('Variable "currentUserDetails" does not exist.', 888, $this->source); })()), "name", [], "any", false, false, false, 888), "html", null, true);
  1625.         echo "</span>
  1626.                         <div class=\"uv-tabs\">
  1627.                             <ul>
  1628.                                 <li for=\"reply\" class=\"uv-tab-active\">";
  1629.         // line 891
  1630.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Reply"), "html", null, true);
  1631.         echo "</li>
  1632.                                 <li for=\"forward\">";
  1633.         // line 892
  1634.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Forward"), "html", null, true);
  1635.         echo "</li>
  1636.                                 ";
  1637.         // line 893
  1638.         if (twig_get_attribute($this->env, $this->source, (isset($context["user_service"]) || array_key_exists("user_service", $context) ? $context["user_service"] : (function () { throw new RuntimeError('Variable "user_service" does not exist.', 893, $this->source); })()), "isAccessAuthorized", [0 => "ROLE_AGENT_ADD_NOTE"], "method", false, false, false, 893)) {
  1639.             // line 894
  1640.             echo "                                    <li for='note'>";
  1641.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Note"), "html", null, true);
  1642.             echo "</li>
  1643.                                 ";
  1644.         }
  1645.         // line 896
  1646.         echo "                            </ul>
  1647.                         </div>
  1649.                         ";
  1650.         // line 900
  1651.         echo "                        <div class=\"uv-tab-view uv-tab-view-active\" id=\"reply\">
  1652.                             <form enctype=\"multipart/form-data\" method=\"post\" action=\"";
  1653.         // line 901
  1654.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\RoutingExtension']->getPath("helpdesk_member_add_ticket_thread", ["ticketId" => twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 901, $this->source); })()), "id", [], "any", false, false, false, 901)]), "html", null, true);
  1655.         echo "\">
  1656.                                 <input name=\"threadType\" value=\"reply\" type=\"hidden\">
  1657.                                 <input name=\"status\" value=\"\" type=\"hidden\" ";
  1658.         // line 903
  1659.         if (twig_get_attribute($this->env, $this->source, (isset($context["user_service"]) || array_key_exists("user_service", $context) ? $context["user_service"] : (function () { throw new RuntimeError('Variable "user_service" does not exist.', 903, $this->source); })()), "isAccessAuthorized", [0 => "ROLE_AGENT_UPDATE_TICKET_STATUS"], "method", false, false, false, 903)) {
  1660.             echo "class=\"reply-status\"";
  1661.         }
  1662.         echo ">
  1663.                                 <div class=\"uv-element-block collaborators\" style=\"display: none\">
  1664.                                     <label class=\"uv-field-label\">";
  1665.         // line 905
  1666.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Collaborators"), "html", null, true);
  1667.         echo "</label>
  1668.                                     <div class=\"uv-field-block\"></div>
  1669.                                 </div>
  1671.                                 <div class=\"uv-element-block cc-bcc\">
  1672.                                     <label>
  1673.                                         <div class=\"uv-checkbox\">
  1674.                                             <input type=\"checkbox\" class=\"cc-bcc-toggle\">
  1675.                                             <span class=\"uv-checkbox-view\"></span>
  1676.                                         </div>
  1677.                                         <span class=\"uv-checkbox-label\">CC/BCC</span>
  1678.                                     </label>
  1680.                                     <div class=\"uv-field-block\" style=\"display: none\">
  1681.                                         <div class=\"uv-group\">
  1682.                                             <input class=\"uv-group-field uv-dropdown-other preloaded uv-manual-enter\" type=\"text\">
  1683.                                             <div class=\"uv-dropdown-list uv-bottom-left\">
  1684.                                                 <div class=\"uv-dropdown-container\">
  1685.                                                     <label>";
  1686.         // line 923
  1687.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Agent"), "html", null, true);
  1688.         echo "</label>
  1689.                                                 </div>
  1691.                                                 <ul class=\"uv-agents-list\">
  1692.                                                     ";
  1693.         // line 927
  1694.         $context['_parent'] = $context;
  1695.         $context['_seq'] = twig_ensure_traversable(twig_get_attribute($this->env, $this->source, (isset($context["user_service"]) || array_key_exists("user_service", $context) ? $context["user_service"] : (function () { throw new RuntimeError('Variable "user_service" does not exist.', 927, $this->source); })()), "getAgentPartialDataCollection", [], "any", false, false, false, 927));
  1696.         foreach ($context['_seq'] as $context["_key"] => $context["agent"]) {
  1697.             // line 928
  1698.             echo "                                                        <li data-id=\"";
  1699.             echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, $context["agent"], "email", [], "any", false, false, false, 928), "html", null, true);
  1700.             echo "\">
  1701.                                                             <img src=\"";
  1702.             // line 929
  1703.             echo twig_escape_filter($this->env, ((twig_get_attribute($this->env, $this->source, $context["agent"], "smallThumbnail", [], "any", false, false, false, 929)) ? (((((twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["app"]) || array_key_exists("app", $context) ? $context["app"] : (function () { throw new RuntimeError('Variable "app" does not exist.', 929, $this->source); })()), "request", [], "any", false, false, false, 929), "scheme", [], "any", false, false, false, 929) . "://") . twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["app"]) || array_key_exists("app", $context) ? $context["app"] : (function () { throw new RuntimeError('Variable "app" does not exist.', 929, $this->source); })()), "request", [], "any", false, false, false, 929), "httpHost", [], "any", false, false, false, 929)) . $this->extensions['Symfony\Bridge\Twig\Extension\AssetExtension']->getAssetUrl("")) . twig_get_attribute($this->env, $this->source, $context["agent"], "smallThumbnail", [], "any", false, false, false, 929))) : ($this->extensions['Symfony\Bridge\Twig\Extension\AssetExtension']->getAssetUrl((isset($context["default_agent_image_path"]) || array_key_exists("default_agent_image_path", $context) ? $context["default_agent_image_path"] : (function () { throw new RuntimeError('Variable "default_agent_image_path" does not exist.', 929, $this->source); })())))), "html", null, true);
  1704.             echo "\"/> ";
  1705.             echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, $context["agent"], "name", [], "any", false, false, false, 929), "html", null, true);
  1706.             echo "
  1707.                                                         </li>
  1708.                                                     ";
  1709.         }
  1710.         $_parent = $context['_parent'];
  1711.         unset($context['_seq'], $context['_iterated'], $context['_key'], $context['agent'], $context['_parent'], $context['loop']);
  1712.         $context = array_intersect_key($context, $_parent) + $_parent;
  1713.         // line 932
  1714.         echo "
  1715.                                                     <li class=\"uv-no-results\" style=\"display: none;\">";
  1716.         // line 933
  1717.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("No result found"), "html", null, true);
  1718.         echo "</li>
  1719.                                                 </ul>
  1720.                                             </div>
  1721.                                             <select class=\"uv-group-select cc-bcc-select\">
  1722.                                                 <option value=\"bcc\">";
  1723.         // line 937
  1724.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("BCC"), "html", null, true);
  1725.         echo "</option>
  1726.                                                 <option value=\"cc\">";
  1727.         // line 938
  1728.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("CC"), "html", null, true);
  1729.         echo "</option>
  1730.                                             </select>
  1731.                                         </div>
  1733.                                         <div class=\"cc-bcc-list\"></div>
  1734.                                     </div>
  1735.                                 </div>
  1737.                                 <div class=\"uv-element-block uv-element-block-textarea\">
  1738.                                     <label class=\"uv-field-label\">";
  1739.         // line 947
  1740.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Write a reply"), "html", null, true);
  1741.         echo "</label>
  1742.                                     <div class=\"uv-field-block\">
  1743.                                         <textarea class=\"uv-field\" name=\"reply\" id=\"reply-area\">";
  1744.         // line 949
  1745.         echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, (isset($context["ticket_service"]) || array_key_exists("ticket_service", $context) ? $context["ticket_service"] : (function () { throw new RuntimeError('Variable "ticket_service" does not exist.', 949, $this->source); })()), "getAgentDraftReply", [], "method", false, false, false, 949), "html", null, true);
  1746.         echo "</textarea>
  1747.                                     </div>
  1748.                                 </div>
  1750.                                 <div class=\"uv-element-block attachment-block\">
  1751.                                     <label>
  1752.                                         <span class=\"uv-file-label\">";
  1753.         // line 955
  1754.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Add Attachment"), "html", null, true);
  1755.         echo "</span>
  1756.                                     </label>
  1757.                                 </div>
  1759.                                 <div class=\"uv-action-buttons\">
  1760.                                     <div class=\"uv-dropdown next-view\">
  1761.                                         <input type=\"hidden\" name=\"nextView\" value=\"stay\"/>
  1762.                                         <div class=\"uv-dropdown-btn\" style=\"padding: 9px 27px 9px 10px;\">";
  1763.         // line 962
  1764.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Stay on ticket"), "html", null, true);
  1765.         echo "</div>
  1766.                                         <div class=\"uv-dropdown-list uv-top-left\" style=\"opacity: 1;\">
  1767.                                             <div class=\"uv-dropdown-container\">
  1768.                                                 <label>";
  1769.         // line 965
  1770.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("After Reply"), "html", null, true);
  1771.         echo "</label>
  1772.                                                 <ul>
  1773.                                                     <li data-value=\"stay\">";
  1774.         // line 967
  1775.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Stay on ticket"), "html", null, true);
  1776.         echo "</li>
  1777.                                                     <li data-value=\"redirect\">";
  1778.         // line 968
  1779.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Redirect to list"), "html", null, true);
  1780.         echo "</li>
  1781.                                                 </ul>
  1782.                                             </div>
  1783.                                         </div>
  1784.                                     </div>
  1786.                                     <div class=\"uv-dropdown reply\">
  1787.                                         <div class=\"uv-btn uv-dropdown-other\">";
  1788.         // line 975
  1789.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Reply"), "html", null, true);
  1790.         echo " <span class=\"uv-icon-down-light\"></span></div>
  1791.                                         <div class=\"uv-dropdown-list uv-top-left\">
  1792.                                             <div class=\"uv-dropdown-container\">
  1793.                                                 <label>";
  1794.         // line 978
  1795.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Reply"), "html", null, true);
  1796.         echo "</label>
  1797.                                                 <ul>
  1798.                                                     <li data-id=\"\">";
  1799.         // line 980
  1800.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Submit"), "html", null, true);
  1801.         echo "</li>
  1802.                                                     ";
  1803.         // line 981
  1804.         if (twig_get_attribute($this->env, $this->source, (isset($context["user_service"]) || array_key_exists("user_service", $context) ? $context["user_service"] : (function () { throw new RuntimeError('Variable "user_service" does not exist.', 981, $this->source); })()), "isAccessAuthorized", [0 => "ROLE_AGENT_UPDATE_TICKET_STATUS"], "method", false, false, false, 981)) {
  1805.             // line 982
  1806.             echo "                                                        <li data-id=\"open\">";
  1807.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Submit And Open"), "html", null, true);
  1808.             echo "</li>
  1809.                                                         <li data-id=\"pending\">";
  1810.             // line 983
  1811.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Submit And Pending"), "html", null, true);
  1812.             echo "</li>
  1813.                                                         <li data-id=\"answered\">";
  1814.             // line 984
  1815.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Submit And Answered"), "html", null, true);
  1816.             echo "</li>
  1817.                                                         <li data-id=\"resolved\">";
  1818.             // line 985
  1819.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Submit And Resolved"), "html", null, true);
  1820.             echo "</li>
  1821.                                                         <li data-id=\"closed\">";
  1822.             // line 986
  1823.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Submit And Closed"), "html", null, true);
  1824.             echo "</li>
  1825.                                                     ";
  1826.         }
  1827.         // line 988
  1828.         echo "                                                </ul>
  1829.                                             </div>
  1830.                                         </div>
  1831.                                     </div>
  1832.                                 </div>
  1833.                             </form>
  1834.                         </div>
  1836.                         ";
  1837.         // line 997
  1838.         echo "                        <div class=\"uv-tab-view\" id=\"forward\">
  1839.                             <form enctype=\"multipart/form-data\" method=\"post\" action=\"";
  1840.         // line 998
  1841.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\RoutingExtension']->getPath("helpdesk_member_add_ticket_thread", ["ticketId" => twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 998, $this->source); })()), "id", [], "any", false, false, false, 998)]), "html", null, true);
  1842.         echo "\">
  1843.                                 <input name=\"threadType\" value=\"forward\" type=\"hidden\">
  1844.                                 <input name=\"status\" value=\"\" type=\"hidden\" ";
  1845.         // line 1000
  1846.         if (twig_get_attribute($this->env, $this->source, (isset($context["user_service"]) || array_key_exists("user_service", $context) ? $context["user_service"] : (function () { throw new RuntimeError('Variable "user_service" does not exist.', 1000, $this->source); })()), "isAccessAuthorized", [0 => "ROLE_AGENT_UPDATE_TICKET_STATUS"], "method", false, false, false, 1000)) {
  1847.             echo "class=\"reply-status\"";
  1848.         }
  1849.         echo ">
  1851.                                 <div class=\"uv-element-block\">
  1852.                                     <label class=\"uv-field-label\">";
  1853.         // line 1003
  1854.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Subject"), "html", null, true);
  1855.         echo "</label>
  1856.                                     <div class=\"uv-field-block\">
  1857.                                         <input class=\"uv-field\" type=\"text\" name=\"subject\">
  1858.                                     </div>
  1859.                                 </div>
  1861.                                 <div class=\"uv-element-block to\">
  1862.                                     <label class=\"uv-field-label\">";
  1863.         // line 1010
  1864.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("To"), "html", null, true);
  1865.         echo "</label>
  1866.                                     <div class=\"uv-field-block\">
  1867.                                         <input class=\"uv-field uv-dropdown-other preloaded uv-to-message uv-manual-enter\" type=\"text\">
  1869.                                         <div class=\"uv-dropdown-list uv-bottom-left\">
  1870.                                             <div class=\"uv-dropdown-container\">
  1871.                                                 <label>";
  1872.         // line 1016
  1873.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Agent"), "html", null, true);
  1874.         echo "</label>
  1875.                                             </div>
  1877.                                             <ul class=\"uv-agents-list\">
  1878.                                                 ";
  1879.         // line 1020
  1880.         $context['_parent'] = $context;
  1881.         $context['_seq'] = twig_ensure_traversable(twig_get_attribute($this->env, $this->source, (isset($context["user_service"]) || array_key_exists("user_service", $context) ? $context["user_service"] : (function () { throw new RuntimeError('Variable "user_service" does not exist.', 1020, $this->source); })()), "getAgentPartialDataCollection", [], "any", false, false, false, 1020));
  1882.         foreach ($context['_seq'] as $context["_key"] => $context["agent"]) {
  1883.             // line 1021
  1884.             echo "                                                    <li data-id=\"";
  1885.             echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, $context["agent"], "email", [], "any", false, false, false, 1021), "html", null, true);
  1886.             echo "\">
  1887.                                                         <img src=\"";
  1888.             // line 1022
  1889.             echo twig_escape_filter($this->env, ((twig_get_attribute($this->env, $this->source, $context["agent"], "smallThumbnail", [], "any", false, false, false, 1022)) ? (((((twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["app"]) || array_key_exists("app", $context) ? $context["app"] : (function () { throw new RuntimeError('Variable "app" does not exist.', 1022, $this->source); })()), "request", [], "any", false, false, false, 1022), "scheme", [], "any", false, false, false, 1022) . "://") . twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["app"]) || array_key_exists("app", $context) ? $context["app"] : (function () { throw new RuntimeError('Variable "app" does not exist.', 1022, $this->source); })()), "request", [], "any", false, false, false, 1022), "httpHost", [], "any", false, false, false, 1022)) . $this->extensions['Symfony\Bridge\Twig\Extension\AssetExtension']->getAssetUrl("")) . twig_get_attribute($this->env, $this->source, $context["agent"], "smallThumbnail", [], "any", false, false, false, 1022))) : ($this->extensions['Symfony\Bridge\Twig\Extension\AssetExtension']->getAssetUrl((isset($context["default_agent_image_path"]) || array_key_exists("default_agent_image_path", $context) ? $context["default_agent_image_path"] : (function () { throw new RuntimeError('Variable "default_agent_image_path" does not exist.', 1022, $this->source); })())))), "html", null, true);
  1890.             echo "\"/> ";
  1891.             echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, $context["agent"], "name", [], "any", false, false, false, 1022), "html", null, true);
  1892.             echo "
  1893.                                                     </li>
  1894.                                                 ";
  1895.         }
  1896.         $_parent = $context['_parent'];
  1897.         unset($context['_seq'], $context['_iterated'], $context['_key'], $context['agent'], $context['_parent'], $context['loop']);
  1898.         $context = array_intersect_key($context, $_parent) + $_parent;
  1899.         // line 1025
  1900.         echo "
  1901.                                                 <li class=\"uv-no-results\" style=\"display: none;\">";
  1902.         // line 1026
  1903.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("No result found"), "html", null, true);
  1904.         echo "</li>
  1905.                                             </ul>
  1906.                                         </div>
  1908.                                         <div class=\"to-list\"></div>
  1909.                                     </div>
  1910.                                 </div>
  1912.                                 <div class=\"uv-element-block cc-bcc\">
  1913.                                     <label>
  1914.                                         <div class=\"uv-checkbox\">
  1915.                                             <input type=\"checkbox\" class=\"cc-bcc-toggle\">
  1916.                                             <span class=\"uv-checkbox-view\"></span>
  1917.                                         </div>
  1918.                                         <span class=\"uv-checkbox-label\">CC/BCC</span>
  1919.                                     </label>
  1920.                                     <div class=\"uv-field-block\" style=\"display: none\">
  1921.                                         <div class=\"uv-group\">
  1922.                                             <input class=\"uv-group-field uv-dropdown-other preloaded uv-manual-enter\" type=\"text\">
  1923.                                             <div class=\"uv-dropdown-list uv-bottom-left\">
  1924.                                                 <div class=\"uv-dropdown-container\"><label>";
  1925.         // line 1046
  1926.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Agent"), "html", null, true);
  1927.         echo "</label></div>
  1929.                                                 <ul class=\"uv-agents-list\">
  1930.                                                     ";
  1931.         // line 1049
  1932.         $context['_parent'] = $context;
  1933.         $context['_seq'] = twig_ensure_traversable(twig_get_attribute($this->env, $this->source, (isset($context["user_service"]) || array_key_exists("user_service", $context) ? $context["user_service"] : (function () { throw new RuntimeError('Variable "user_service" does not exist.', 1049, $this->source); })()), "getAgentPartialDataCollection", [], "any", false, false, false, 1049));
  1934.         foreach ($context['_seq'] as $context["_key"] => $context["agent"]) {
  1935.             // line 1050
  1936.             echo "                                                        <li data-id=\"";
  1937.             echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, $context["agent"], "email", [], "any", false, false, false, 1050), "html", null, true);
  1938.             echo "\">
  1939.                                                             <img src=\"";
  1940.             // line 1051
  1941.             echo twig_escape_filter($this->env, ((twig_get_attribute($this->env, $this->source, $context["agent"], "smallThumbnail", [], "any", false, false, false, 1051)) ? (((((twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["app"]) || array_key_exists("app", $context) ? $context["app"] : (function () { throw new RuntimeError('Variable "app" does not exist.', 1051, $this->source); })()), "request", [], "any", false, false, false, 1051), "scheme", [], "any", false, false, false, 1051) . "://") . twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["app"]) || array_key_exists("app", $context) ? $context["app"] : (function () { throw new RuntimeError('Variable "app" does not exist.', 1051, $this->source); })()), "request", [], "any", false, false, false, 1051), "httpHost", [], "any", false, false, false, 1051)) . $this->extensions['Symfony\Bridge\Twig\Extension\AssetExtension']->getAssetUrl("")) . twig_get_attribute($this->env, $this->source, $context["agent"], "smallThumbnail", [], "any", false, false, false, 1051))) : ($this->extensions['Symfony\Bridge\Twig\Extension\AssetExtension']->getAssetUrl((isset($context["default_agent_image_path"]) || array_key_exists("default_agent_image_path", $context) ? $context["default_agent_image_path"] : (function () { throw new RuntimeError('Variable "default_agent_image_path" does not exist.', 1051, $this->source); })())))), "html", null, true);
  1942.             echo "\"/> ";
  1943.             echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, $context["agent"], "name", [], "any", false, false, false, 1051), "html", null, true);
  1944.             echo "
  1945.                                                         </li>
  1946.                                                     ";
  1947.         }
  1948.         $_parent = $context['_parent'];
  1949.         unset($context['_seq'], $context['_iterated'], $context['_key'], $context['agent'], $context['_parent'], $context['loop']);
  1950.         $context = array_intersect_key($context, $_parent) + $_parent;
  1951.         // line 1054
  1952.         echo "
  1953.                                                     <li class=\"uv-no-results\" style=\"display: none;\">";
  1954.         // line 1055
  1955.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("No result found"), "html", null, true);
  1956.         echo "</li>
  1957.                                                 </ul>
  1958.                                             </div>
  1959.                                             <select class=\"uv-group-select cc-bcc-select\">
  1960.                                                 <option value=\"bcc\">";
  1961.         // line 1059
  1962.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("BCC"), "html", null, true);
  1963.         echo "</option>
  1964.                                                 <option value=\"cc\">";
  1965.         // line 1060
  1966.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("CC"), "html", null, true);
  1967.         echo "</option>
  1968.                                             </select>
  1969.                                         </div>
  1971.                                         <div class=\"cc-bcc-list\"></div>
  1972.                                     </div>
  1973.                                 </div>
  1975.                                 <div class=\"uv-element-block uv-element-block-textarea\">
  1976.                                     <label class=\"uv-field-label\">";
  1977.         // line 1069
  1978.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Write a reply"), "html", null, true);
  1979.         echo "</label>
  1980.                                     <div class=\"uv-field-block\">
  1981.                                         <textarea class=\"uv-field\" name=\"reply\" id=\"forward-area\">";
  1982.         // line 1071
  1983.         echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, (isset($context["ticket_service"]) || array_key_exists("ticket_service", $context) ? $context["ticket_service"] : (function () { throw new RuntimeError('Variable "ticket_service" does not exist.', 1071, $this->source); })()), "getAgentDraftReply", [], "method", false, false, false, 1071), "html", null, true);
  1984.         echo "</textarea>
  1985.                                     </div>
  1986.                                 </div>
  1988.                                 <div class=\"uv-element-block attachment-block\">
  1989.                                     <label><span class=\"uv-file-label\">";
  1990.         // line 1076
  1991.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Add Attachment"), "html", null, true);
  1992.         echo "</span></label>
  1993.                                 </div>
  1995.                                 <div class=\"uv-action-buttons\">
  1996.                                     <div class=\"uv-dropdown next-view\">
  1997.                                         <input type=\"hidden\" name=\"nextView\" value=\"stay\"/>
  1998.                                         <div class=\"uv-dropdown-btn\" style=\"padding: 9px 27px 9px 10px;\">";
  1999.         // line 1082
  2000.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Stay on ticket"), "html", null, true);
  2001.         echo "</div>
  2002.                                         <div class=\"uv-dropdown-list uv-top-left\" style=\"opacity: 1;\">
  2003.                                             <div class=\"uv-dropdown-container\">
  2004.                                                 <label>";
  2005.         // line 1085
  2006.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("After Reply"), "html", null, true);
  2007.         echo "</label>
  2008.                                                 <ul>
  2009.                                                     <li data-value=\"stay\">";
  2010.         // line 1087
  2011.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Stay on ticket"), "html", null, true);
  2012.         echo "</li>
  2013.                                                     <li data-value=\"redirect\">";
  2014.         // line 1088
  2015.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Redirect to list"), "html", null, true);
  2016.         echo "</li>
  2017.                                                 </ul>
  2018.                                             </div>
  2019.                                         </div>
  2020.                                     </div>
  2022.                                     <div class=\"uv-btn forward\">";
  2023.         // line 1094
  2024.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Forward"), "html", null, true);
  2025.         echo "</div>
  2026.                                 </div>
  2027.                             </form>
  2028.                         </div>
  2030.                         ";
  2031.         // line 1100
  2032.         echo "                        ";
  2033.         if (twig_get_attribute($this->env, $this->source, (isset($context["user_service"]) || array_key_exists("user_service", $context) ? $context["user_service"] : (function () { throw new RuntimeError('Variable "user_service" does not exist.', 1100, $this->source); })()), "isAccessAuthorized", [0 => "ROLE_AGENT_ADD_NOTE"], "method", false, false, false, 1100)) {
  2034.             // line 1101
  2035.             echo "                            <div class=\"uv-tab-view\" id=\"note\">
  2036.                                 <form enctype=\"multipart/form-data\" method=\"post\" action=\"";
  2037.             // line 1102
  2038.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\RoutingExtension']->getPath("helpdesk_member_add_ticket_thread", ["ticketId" => twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 1102, $this->source); })()), "id", [], "any", false, false, false, 1102)]), "html", null, true);
  2039.             echo "\">
  2040.                                     <input name=\"threadType\" value=\"note\" type=\"hidden\">
  2041.                                     <input name=\"status\" value=\"\" type=\"hidden\" ";
  2042.             // line 1104
  2043.             if (twig_get_attribute($this->env, $this->source, (isset($context["user_service"]) || array_key_exists("user_service", $context) ? $context["user_service"] : (function () { throw new RuntimeError('Variable "user_service" does not exist.', 1104, $this->source); })()), "isAccessAuthorized", [0 => "ROLE_AGENT_UPDATE_TICKET_STATUS"], "method", false, false, false, 1104)) {
  2044.                 echo "class=\"reply-status\"";
  2045.             }
  2046.             echo ">
  2048.                                     <div class=\"uv-element-block uv-element-block-textarea\">
  2049.                                         <label class=\"uv-field-label\">";
  2050.             // line 1107
  2051.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Write a reply"), "html", null, true);
  2052.             echo "</label>
  2053.                                         <div class=\"uv-field-block\">
  2054.                                             <textarea class=\"uv-field\" name=\"reply\" id=\"note-area\">";
  2055.             // line 1109
  2056.             echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, (isset($context["ticket_service"]) || array_key_exists("ticket_service", $context) ? $context["ticket_service"] : (function () { throw new RuntimeError('Variable "ticket_service" does not exist.', 1109, $this->source); })()), "getAgentDraftReply", [], "method", false, false, false, 1109), "html", null, true);
  2057.             echo "</textarea>
  2058.                                         </div>
  2059.                                     </div>
  2061.                                     <div class=\"uv-element-block attachment-block\">
  2062.                                         <label><span class=\"uv-file-label\">";
  2063.             // line 1114
  2064.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Add Attachment"), "html", null, true);
  2065.             echo "</span></label>
  2066.                                     </div>
  2068.                                     <div class=\"uv-action-buttons\">
  2069.                                         <div class=\"uv-dropdown next-view\">
  2070.                                             <input type=\"hidden\" name=\"nextView\" value=\"stay\"/>
  2071.                                             <div class=\"uv-dropdown-btn\" style=\"padding: 9px 27px 9px 10px;\">";
  2072.             // line 1120
  2073.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Stay on ticket"), "html", null, true);
  2074.             echo "</div>
  2075.                                             <div class=\"uv-dropdown-list uv-top-left\" style=\"opacity: 1;\">
  2076.                                                 <div class=\"uv-dropdown-container\">
  2077.                                                     <label>";
  2078.             // line 1123
  2079.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("After Reply"), "html", null, true);
  2080.             echo "</label>
  2081.                                                     <ul>
  2082.                                                         <li data-value=\"stay\">";
  2083.             // line 1125
  2084.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Stay on ticket"), "html", null, true);
  2085.             echo "</li>
  2086.                                                         <li data-value=\"redirect\">";
  2087.             // line 1126
  2088.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Redirect to list"), "html", null, true);
  2089.             echo "</li>
  2090.                                                     </ul>
  2091.                                                 </div>
  2092.                                             </div>
  2093.                                         </div>
  2095.                                         <div class=\"uv-dropdown reply\">
  2096.                                             <div class=\"uv-btn uv-dropdown-other\">";
  2097.             // line 1133
  2098.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Reply"), "html", null, true);
  2099.             echo "<span class=\"uv-icon-down-light\"></span></div>
  2101.                                             <div class=\"uv-dropdown-list uv-top-left\">
  2102.                                                 <div class=\"uv-dropdown-container\">
  2103.                                                     <label>";
  2104.             // line 1137
  2105.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Add Note"), "html", null, true);
  2106.             echo "</label>
  2107.                                                     <ul>
  2108.                                                         <li data-id=\"\">";
  2109.             // line 1139
  2110.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Submit"), "html", null, true);
  2111.             echo "</li>
  2112.                                                         ";
  2113.             // line 1140
  2114.             if (twig_get_attribute($this->env, $this->source, (isset($context["user_service"]) || array_key_exists("user_service", $context) ? $context["user_service"] : (function () { throw new RuntimeError('Variable "user_service" does not exist.', 1140, $this->source); })()), "isAccessAuthorized", [0 => "ROLE_AGENT_UPDATE_TICKET_STATUS"], "method", false, false, false, 1140)) {
  2115.                 // line 1141
  2116.                 echo "                                                            <li data-id=\"open\">";
  2117.                 echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Submit And Open"), "html", null, true);
  2118.                 echo "</li>
  2119.                                                             <li data-id=\"pending\">";
  2120.                 // line 1142
  2121.                 echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Submit And Pending"), "html", null, true);
  2122.                 echo "</li>
  2123.                                                             <li data-id=\"answered\">";
  2124.                 // line 1143
  2125.                 echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Submit And Answered"), "html", null, true);
  2126.                 echo "</li>
  2127.                                                             <li data-id=\"resolved\">";
  2128.                 // line 1144
  2129.                 echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Submit And Resolved"), "html", null, true);
  2130.                 echo "</li>
  2131.                                                             <li data-id=\"closed\">";
  2132.                 // line 1145
  2133.                 echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Submit And Closed"), "html", null, true);
  2134.                 echo "</li>
  2135.                                                         ";
  2136.             }
  2137.             // line 1147
  2138.             echo "                                                    </ul>
  2139.                                                 </div>
  2140.                                             </div>
  2141.                                         </div>
  2142.                                     </div>
  2143.                                 </form>
  2144.                             </div>
  2145.                         ";
  2146.         }
  2147.         // line 1155
  2148.         echo "                    </div>
  2149.                 </div>
  2150.             </div>
  2152.             <!-- Bottom Action Block -->
  2153.             <div class=\"uv-ticket-fixed-region\">
  2154.                 <div class=\"uv-ticket-fixed-region-lt\">
  2155.                     ";
  2156.         // line 1162
  2157.         echo twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["uvdesk_extensibles"]) || array_key_exists("uvdesk_extensibles", $context) ? $context["uvdesk_extensibles"] : (function () { throw new RuntimeError('Variable "uvdesk_extensibles" does not exist.', 1162, $this->source); })()), "getRegisteredComponent", [0 => "Webkul\\UVDesk\\CoreFrameworkBundle\\Tickets\\QuickActionButtonCollection"], "method", false, false, false, 1162), "injectTemplates", [], "method", false, false, false, 1162);
  2158.         echo "
  2160.                     ";
  2161.         // line 1184
  2162.         echo "
  2163.                     ";
  2164.         // line 1208
  2165.         echo "                </div>
  2167.                 <div class=\"uv-ticket-fixed-region-rt\"></div>
  2168.             </div>
  2169.             <!-- //Bottom Action Block -->
  2170.         </div>
  2171.     </div>
  2173.     ";
  2174.         // line 1217
  2175.         echo "    ";
  2176.         if (twig_get_attribute($this->env, $this->source, (isset($context["user_service"]) || array_key_exists("user_service", $context) ? $context["user_service"] : (function () { throw new RuntimeError('Variable "user_service" does not exist.', 1217, $this->source); })()), "isAccessAuthorized", [0 => "ROLE_AGENT_EDIT_TICKET"], "method", false, false, false, 1217)) {
  2177.             // line 1218
  2178.             echo "        <div class=\"uv-pop-up-overlay uv-no-error-success-icon\" id=\"edit-ticket-modal\">
  2179.             <div class=\"uv-pop-up-box uv-pop-up-wide\">
  2180.                 <span class=\"uv-pop-up-close\"></span>
  2181.                 <h2>";
  2182.             // line 1221
  2183.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Edit Ticket"), "html", null, true);
  2184.             echo "</h2>
  2186.                 ";
  2187.             // line 1224
  2188.             echo "                <form method=\"post\" action=\"";
  2189.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\RoutingExtension']->getPath("helpdesk_member_update_ticket_details_xhr", ["ticketId" => twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 1224, $this->source); })()), "id", [], "any", false, false, false, 1224)]), "html", null, true);
  2190.             echo "\" id=\"edit-ticket-form\">
  2191.                     <div class=\"uv-element-block\">
  2192.                         <label class=\"uv-field-label\">";
  2193.             // line 1226
  2194.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Subject"), "html", null, true);
  2195.             echo "</label>
  2196.                         <div class=\"uv-field-block\">
  2197.                             <input type=\"text\" name=\"subject\" class=\"uv-field\" value=\"";
  2198.             // line 1228
  2199.             echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 1228, $this->source); })()), "subject", [], "any", false, false, false, 1228), "html", null, true);
  2200.             echo "\" />
  2201.                         </div>
  2202.                     </div>
  2203.                     
  2204.                     <div class=\"uv-element-block\">
  2205.                         <label class=\"uv-field-label\">";
  2206.             // line 1233
  2207.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Reply"), "html", null, true);
  2208.             echo "</label>
  2209.                         <div class=\"uv-field-block\">
  2210.                             ";
  2211.             // line 1235
  2212.             if ((0 === twig_compare(twig_striptags(twig_get_attribute($this->env, $this->source, (isset($context["initialThread"]) || array_key_exists("initialThread", $context) ? $context["initialThread"] : (function () { throw new RuntimeError('Variable "initialThread" does not exist.', 1235, $this->source); })()), "message", [], "any", false, false, false, 1235)), twig_get_attribute($this->env, $this->source, (isset($context["initialThread"]) || array_key_exists("initialThread", $context) ? $context["initialThread"] : (function () { throw new RuntimeError('Variable "initialThread" does not exist.', 1235, $this->source); })()), "message", [], "any", false, false, false, 1235)))) {
  2213.                 // line 1236
  2214.                 echo "                                <textarea name=\"reply\" id=\"uv-edit-create-thread\" class=\"uv-field\">";
  2215.                 echo twig_nl2br(twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, (isset($context["initialThread"]) || array_key_exists("initialThread", $context) ? $context["initialThread"] : (function () { throw new RuntimeError('Variable "initialThread" does not exist.', 1236, $this->source); })()), "message", [], "any", false, false, false, 1236), "html", null, true));
  2216.                 echo "</textarea>
  2217.                             %} ";
  2218.             } else {
  2219.                 // line 1238
  2220.                 echo "                                <textarea name=\"reply\" id=\"uv-edit-create-thread\" class=\"uv-field\">";
  2221.                 echo twig_get_attribute($this->env, $this->source, (isset($context["initialThread"]) || array_key_exists("initialThread", $context) ? $context["initialThread"] : (function () { throw new RuntimeError('Variable "initialThread" does not exist.', 1238, $this->source); })()), "message", [], "any", false, false, false, 1238);
  2222.                 echo "</textarea>
  2223.                             ";
  2224.             }
  2225.             // line 1240
  2226.             echo "                        </div>
  2227.                     </div>
  2229.                     <div class=\"uv-pop-up-actions\">
  2230.                         <input class=\"uv-btn update\" href=\"#\" value=\"Update\" type=\"submit\">
  2231.                         <input class=\"uv-btn cancel\" href=\"#\" value=\"Discard\" type=\"button\">
  2232.                     </div>
  2233.                 </form>
  2234.             </div>
  2235.         </div>
  2236.     ";
  2237.         }
  2238.         // line 1251
  2239.         echo "
  2240.     ";
  2241.         // line 1252
  2242.         echo twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["uvdesk_extensibles"]) || array_key_exists("uvdesk_extensibles", $context) ? $context["uvdesk_extensibles"] : (function () { throw new RuntimeError('Variable "uvdesk_extensibles" does not exist.', 1252, $this->source); })()), "getRegisteredComponent", [0 => "Webkul\\UVDesk\\CoreFrameworkBundle\\Tickets\\WidgetCollection"], "method", false, false, false, 1252), "embedSideFilterContent", [], "method", false, false, false, 1252);
  2243.         echo "
  2244. ";
  2245.         
  2246.         $__internal_319393461309892924ff6e74d6d6e64287df64b63545b994e100d4ab223aed02->leave($__internal_319393461309892924ff6e74d6d6e64287df64b63545b994e100d4ab223aed02_prof);
  2248.         
  2249.         $__internal_085b0142806202599c7fe3b329164a92397d8978207a37e79d70b8c52599e33e->leave($__internal_085b0142806202599c7fe3b329164a92397d8978207a37e79d70b8c52599e33e_prof);
  2251.     }
  2253.     // line 1255
  2254.     public function block_footer($context, array $blocks = [])
  2255.     {
  2256.         $macros = $this->macros;
  2257.         $__internal_085b0142806202599c7fe3b329164a92397d8978207a37e79d70b8c52599e33e = $this->extensions["Symfony\\Bundle\\WebProfilerBundle\\Twig\\WebProfilerExtension"];
  2258.         $__internal_085b0142806202599c7fe3b329164a92397d8978207a37e79d70b8c52599e33e->enter($__internal_085b0142806202599c7fe3b329164a92397d8978207a37e79d70b8c52599e33e_prof = new \Twig\Profiler\Profile($this->getTemplateName(), "block", "footer"));
  2260.         $__internal_319393461309892924ff6e74d6d6e64287df64b63545b994e100d4ab223aed02 = $this->extensions["Symfony\\Bridge\\Twig\\Extension\\ProfilerExtension"];
  2261.         $__internal_319393461309892924ff6e74d6d6e64287df64b63545b994e100d4ab223aed02->enter($__internal_319393461309892924ff6e74d6d6e64287df64b63545b994e100d4ab223aed02_prof = new \Twig\Profiler\Profile($this->getTemplateName(), "block", "footer"));
  2263.         // line 1256
  2264.         echo "    ";
  2265.         $this->displayParentBlock("footer", $context, $blocks);
  2266.         echo "
  2268.     ";
  2269.         // line 1258
  2270.         echo twig_include($this->env, $context, "@UVDeskCoreFramework\\Templates\\attachment.html.twig");
  2271.         echo "
  2272.     ";
  2273.         // line 1259
  2274.         echo twig_include($this->env, $context, "@UVDeskCoreFramework/Templates/tinyMCE.html.twig");
  2275.         echo "
  2277.     <script id=\"thread_list_empty_tmp\" type=\"text/template\">
  2278.         <div class=\"uv-no-threads\">";
  2279.         // line 1262
  2280.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Nothing interesting here..."), "html", null, true);
  2281.         echo "</div>
  2282.     </script>
  2284.     <script> 
  2285.         \$(document).ready(function() {
  2286.             \$(\"#filterSavedreplies\").on(\"keyup\", function() {
  2287.                 if (this.value.length && this.value.length != '') {
  2288.                     var that = this;
  2289.                     \$(\"#listSavedReplies li\").hide().filter(function() {
  2290.                         return \$(this).html().toLowerCase().indexOf(that.value.toLowerCase()) !== -1;
  2291.                     }).show();
  2292.                 } else {
  2293.                     \$(\"#listSavedReplies li\").show()
  2294.                 }
  2295.             });
  2297.             \$(\".uv-dropdown-btn\").click(function(event) {
  2298.                 setTimeout(function() {
  2299.                     \$(\".uv-search-inline\").focus();
  2300.                 }, 100);
  2301.             });
  2302.         });
  2303.     </script>
  2305.     <script id=\"thread_list_item_tmp\" type=\"text/template\">
  2306.         <div class=\"uv-ticket-strip\">
  2307.             <span>
  2308.                 <% if(typeof(mailStatus) != 'undefined' && mailStatus) { %>
  2309.                     <a href=\"https://support.uvdesk.com/en/blog/uvdesk-ticket-delivery-status\" target=\"_blank\">
  2310.                         <span class=\"uv-mail-status uv-mail-<%- mailStatus.split(',')[0] %>\" <% if(mailStatus !== 'pending') { %>data-toggle=\"tooltip\" data-placement=\"right\" title=\"";
  2311.         // line 1291
  2312.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Mail status:"), "html", null, true);
  2313.         echo " <%- mailStatus.split(',')[0] %> <% if(mailStatus.split(',').length > 1) { print('Reason:' + mailStatus.split(',')[1] ); } %> \"<% } %> ></span>
  2314.             </a>
  2315.             <% } %>
  2316.             <span class=\"timeago uv-margin-0\" data-timestamp=\"<%- timestamp %>\" title=\"<%- formatedCreatedAt %>\">
  2317.                     <%- formatedCreatedAt %>
  2318.                 </span>
  2319.             - <%- fullname %>
  2320.             <span class=\"uv-ticket-strip-label\">
  2321.                 <% if(threadType == 'reply') { %>
  2322.                     ";
  2323.         // line 1300
  2324.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("replied"), "html", null, true);
  2325.         echo "
  2326.                 <% } else if(threadType == 'note') { %>
  2327.                     ";
  2328.         // line 1302
  2329.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("added note"), "html", null, true);
  2330.         echo "
  2331.                 <% } else if(threadType == 'forward') { %>
  2332.                     ";
  2333.         // line 1304
  2334.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("forwarded"), "html", null, true);
  2335.         echo "
  2336.                 <% } %>
  2337.                 - <a href=\"#thread/<%- id %>\" id=\"thread<%- id %>\" class=\"copy-thread-link\">#<%- id %></a>
  2338.                 </span>
  2339.             </span>
  2341.             <% if((replyTo && threadType ==  'forward') || cc || bcc) { %>
  2342.                 <div class=\"uv-ticket-strip\">
  2343.                     <% if(replyTo && threadType ==  'forward') { %>
  2344.                     <span><span class=\"uv-ticket-strip-label\">";
  2345.         // line 1313
  2346.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("TO"), "html", null, true);
  2347.         echo " -</span> <%- replyTo %></span>
  2348.                     <% } if(cc) { %>
  2349.                     <span><span class=\"uv-ticket-strip-label\">";
  2350.         // line 1315
  2351.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("CC"), "html", null, true);
  2352.         echo " -</span> <%- cc %></span>
  2353.                     <% } if(bcc) { %>
  2354.                     <span><span class=\"uv-ticket-strip-label\">";
  2355.         // line 1317
  2356.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("BCC"), "html", null, true);
  2357.         echo " -</span> <%- bcc %></span>
  2358.                     <% } %>
  2359.                 </div>
  2360.             <% } %>
  2361.         </div>
  2363.         <div class=\"uv-ticket-strip uv-margin-top-5\" <% if(!bookmark && !isLocked) { %>style=\"display: none\"<% } %> >
  2364.             <span <% if(!bookmark) { %>style=\"display: none\"<% } %> >
  2365.                     <span class=\"uv-icon-pinned\"></span>
  2366.                     ";
  2367.         // line 1326
  2368.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Pinned"), "html", null, true);
  2369.         echo "
  2370.                     </span>
  2371.             <span <% if(!isLocked) { %>style=\"display: none\"<% } %> >
  2372.                 <span class=\"uv-icon-locked\"></span>
  2373.                 ";
  2374.         // line 1330
  2375.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Locked"), "html", null, true);
  2376.         echo "
  2377.             </span>
  2378.         </div>
  2379.         <div class=\"uv-ticket-main-lt\">
  2380.             <span class=\"uv-thread-action\">
  2381.                 <span class=\"uv-icon-ellipsis uv-dropdown-other\"></span>
  2382.                 <div class=\"uv-dropdown-list uv-bottom-left\">
  2383.                     <div class=\"uv-dropdown-container\">
  2384.                         <ul>
  2385.                             ";
  2386.         // line 1339
  2387.         if (twig_get_attribute($this->env, $this->source, (isset($context["user_service"]) || array_key_exists("user_service", $context) ? $context["user_service"] : (function () { throw new RuntimeError('Variable "user_service" does not exist.', 1339, $this->source); })()), "isAccessAuthorized", [0 => "ROLE_AGENT_EDIT_THREAD_NOTE"], "method", false, false, false, 1339)) {
  2388.             // line 1340
  2389.             echo "                                <% if (userType != 'system' && userType != 'System') { %>
  2390.                                     <li data-action=\"edit\">";
  2391.             // line 1341
  2392.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Edit Thread"), "html", null, true);
  2393.             echo "</li>
  2394.                                 <% } %>
  2395.                             ";
  2396.         }
  2397.         // line 1344
  2398.         echo "                            ";
  2399.         if (twig_get_attribute($this->env, $this->source, (isset($context["user_service"]) || array_key_exists("user_service", $context) ? $context["user_service"] : (function () { throw new RuntimeError('Variable "user_service" does not exist.', 1344, $this->source); })()), "isAccessAuthorized", [0 => "ROLE_AGENT_DELETE_THREAD_NOTE"], "method", false, false, false, 1344)) {
  2400.             // line 1345
  2401.             echo "                                <li data-action=\"delete\">";
  2402.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Delete Thread"), "html", null, true);
  2403.             echo "</li>
  2404.                             ";
  2405.         }
  2406.         // line 1347
  2407.         echo "                            <li data-action=\"forward\">";
  2408.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Forward"), "html", null, true);
  2409.         echo "</li>
  2410.                             <% if(bookmark) { %>
  2411.                                 <li data-action=\"pin\" data-id=\"1\">";
  2412.         // line 1349
  2413.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Unpin Thread"), "html", null, true);
  2414.         echo "</li>
  2415.                             <% } else { %>
  2416.                                 <li data-action=\"pin\" data-id=\"0\">";
  2417.         // line 1351
  2418.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Pin Thread"), "html", null, true);
  2419.         echo "</li>
  2420.                             <% } %>
  2421.                             <% if(threadType != 'note') { %>
  2422.                                 ";
  2423.         // line 1354
  2424.         if (twig_get_attribute($this->env, $this->source, (isset($context["user_service"]) || array_key_exists("user_service", $context) ? $context["user_service"] : (function () { throw new RuntimeError('Variable "user_service" does not exist.', 1354, $this->source); })()), "isAccessAuthorized", [0 => "ROLE_AGENT_MANAGE_LOCK_AND_UNLOCK_THREAD"], "method", false, false, false, 1354)) {
  2425.             // line 1355
  2426.             echo "                                    <% if(isLocked) { %>
  2427.                                         <li data-action=\"lock\" data-id=\"1\">";
  2428.             // line 1356
  2429.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Unlock Thread"), "html", null, true);
  2430.             echo "</li>
  2431.                                     <% } else { %>
  2432.                                         <li data-action=\"lock\" data-id=\"0\">";
  2433.             // line 1358
  2434.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Lock Thread"), "html", null, true);
  2435.             echo "</li>
  2436.                                     <% } %>
  2437.                                 ";
  2438.         }
  2439.         // line 1361
  2440.         echo "                            <% } %>
  2441.                             <li style=\"display: none;\" data-action=\"translate\">";
  2442.         // line 1362
  2443.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Translate Thread"), "html", null, true);
  2444.         echo "</li>
  2445.                         </ul>
  2446.                     </div>
  2447.                 </div>
  2448.             </span>
  2449.             <span class=\"p-relative\">
  2450.                 
  2451.             </span>
  2452.             <% if (userType != 'system' && userType != 'System') { %>
  2453.                 <% if(user && user.smallThumbnail != null) { %>
  2454.                     <img src=\"";
  2455.         // line 1372
  2456.         echo twig_escape_filter($this->env, (((twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["app"]) || array_key_exists("app", $context) ? $context["app"] : (function () { throw new RuntimeError('Variable "app" does not exist.', 1372, $this->source); })()), "request", [], "any", false, false, false, 1372), "scheme", [], "any", false, false, false, 1372) . "://") . twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["app"]) || array_key_exists("app", $context) ? $context["app"] : (function () { throw new RuntimeError('Variable "app" does not exist.', 1372, $this->source); })()), "request", [], "any", false, false, false, 1372), "httpHost", [], "any", false, false, false, 1372)) . $this->extensions['Symfony\Bridge\Twig\Extension\AssetExtension']->getAssetUrl("")), "html", null, true);
  2457.         echo "<%- user.smallThumbnail %>\" />
  2458.                 <% } else { %>
  2459.                     <img src=\"<% if(userType == 'agent') { %> ";
  2460.         // line 1374
  2461.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\AssetExtension']->getAssetUrl((isset($context["default_agent_image_path"]) || array_key_exists("default_agent_image_path", $context) ? $context["default_agent_image_path"] : (function () { throw new RuntimeError('Variable "default_agent_image_path" does not exist.', 1374, $this->source); })())), "html", null, true);
  2462.         echo " <% } else { %> ";
  2463.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\AssetExtension']->getAssetUrl((isset($context["default_customer_image_path"]) || array_key_exists("default_customer_image_path", $context) ? $context["default_customer_image_path"] : (function () { throw new RuntimeError('Variable "default_customer_image_path" does not exist.', 1374, $this->source); })())), "html", null, true);
  2464.         echo " <% } %>\" />
  2465.                 <% } %>
  2466.             <% } else { %>
  2467.                 <img src=\"";
  2468.         // line 1377
  2469.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\AssetExtension']->getAssetUrl((isset($context["default_helpdesk_image_path"]) || array_key_exists("default_helpdesk_image_path", $context) ? $context["default_helpdesk_image_path"] : (function () { throw new RuntimeError('Variable "default_helpdesk_image_path" does not exist.', 1377, $this->source); })())), "html", null, true);
  2470.         echo "\" />
  2471.             <% } %>
  2472.         </div>
  2473.         <div class=\"uv-ticket-main-rt\">
  2474.             <% if(userType == 'customer') { %>
  2475.                 <a <% if(user) { %>href=\"";
  2476.         // line 1382
  2477.         echo $this->extensions['Symfony\Bridge\Twig\Extension\RoutingExtension']->getPath("helpdesk_member_manage_customer_account");
  2478.         echo "/<%- user.id %>\"<% } %> class=\"uv-ticket-member-name\">
  2479.                 <%- fullname %>
  2480.                 </a>
  2481.             <% } else if(userType == 'agent') { %>
  2482.                 <a <% if(user) { %>href=\"";
  2483.         // line 1386
  2484.         echo $this->extensions['Symfony\Bridge\Twig\Extension\RoutingExtension']->getPath("helpdesk_member_account");
  2485.         echo "/<%- user.id %>\"<% } %> class=\"uv-ticket-member-name\">
  2486.                 <%- fullname %>
  2487.                 </a>
  2488.             <% } else { %>
  2489.                 <span class=\"uv-ticket-member-name\">
  2490.                     <%- fullname %>
  2491.                 </span>
  2492.             <% } %>
  2494.             <!-- Message Block -->
  2495.             <div class=\"message\">
  2496.                 <%= reply %>
  2497.             </div>
  2499.             <!-- Attachment Block -->
  2500.             <% if(attachments.length) { %>
  2501.             <div class=\"uv-ticket-uploads\">
  2502.                 <h4>";
  2503.         // line 1403
  2504.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Uploaded Files"), "html", null, true);
  2505.         echo "</h4>
  2506.                 <div class=\"uv-ticket-uploads-strip\">
  2507.                     <% _.each(attachments, function(file) { %>
  2508.                     <a href=\"<%-file.downloadURL %>\" target =\"_blank\" class=\"uv-ticket-uploads-brick uv-no-pointer-events\" data-toggle=\"tooltip\" title=\"<%- file.name %>\">
  2509.                         <img src=\"<%-file.iconURL %>\" class=\"uv-auto-pointer-events\">
  2510.                     </a>
  2511.                     <% }) %>
  2512.                 </div>
  2514.                 <% if (attachments.length > 1) { %>
  2515.                 <div class=\"thread-attachments-zip pull-left\">
  2516.                     <div class=\"uv-upload-actions\">
  2517.                         <a href=\"#\" class=\"uv-open-in-files\" data-thread=\"<%- id %>\" style=\"display: none\"><span class=\"uv-icon-open-in-files\"></span>";
  2518.         // line 1415
  2519.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Open in Files"), "html", null, true);
  2520.         echo "</a>
  2521.                         <% if(attachments.length > 0) { %>
  2522.                         <a href=\"";
  2523.         // line 1417
  2524.         echo $this->extensions['Symfony\Bridge\Twig\Extension\RoutingExtension']->getPath("helpdesk_member_ticket_download_attachment_zip");
  2525.         echo "/<%- id %>\" target=\"_blank\"><span class=\"uv-icon-attachment\"></span> ";
  2526.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Download (as .zip)"), "html", null, true);
  2527.         echo "</a>
  2528.                         <% } %>
  2529.                     </div>
  2530.                 </div>
  2531.                 <% } %>
  2533.             </div>
  2534.             <% } %>
  2535.         </div>
  2536.     </script>
  2538.     <script id=\"edit_thread_tmp\" type=\"text/template\">
  2539.         <div class=\"thread-edit-container\">
  2540.             <div class=\"uv-element-block uv-element-block-textarea\">
  2541.                 <div class=\"uv-field-block\">
  2542.                     <textarea id=\"uv-edit-thread\">
  2543.                     </textarea>
  2544.                 </div>
  2545.             </div>
  2546.             <div class=\"uv-action-buttons\">
  2547.                 <a class=\"uv-btn cancel-edit\" type=\"button\">";
  2548.         // line 1437
  2549.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Cancel"), "html", null, true);
  2550.         echo "</a>
  2551.                 <a class=\"uv-btn saveThread\" type=\"button\" style=\"margin-right: 10px;\">";
  2552.         // line 1438
  2553.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Update"), "html", null, true);
  2554.         echo "</a>
  2555.             </div>
  2556.         </div>
  2557.     </script>
  2559.     <script id=\"ticket_quick_navigation_tmp\" type=\"text/template\">
  2560.         <% if(prev) { %>
  2561.             <a class=\"uv-btn-stroke\" href=\"";
  2562.         // line 1445
  2563.         echo $this->extensions['Symfony\Bridge\Twig\Extension\RoutingExtension']->getPath("helpdesk_member_ticket");
  2564.         echo "/<%- prev %>\">
  2565.                 <span class=\"uv-icon-previous\"></span>
  2566.                 ";
  2567.         // line 1447
  2568.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Previous Ticket"), "html", null, true);
  2569.         echo "
  2570.             </a>
  2571.         <% } else { %>
  2572.             <a class=\"uv-btn-stroke\" disabled=\"disabled\">
  2573.                 <span class=\"uv-icon-previous\"></span>
  2574.                 ";
  2575.         // line 1452
  2576.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Previous Ticket"), "html", null, true);
  2577.         echo "
  2578.             </a>
  2579.         <% } %>
  2581.         <% if(next) { %>
  2582.             <a class=\"uv-btn-stroke\" href=\"";
  2583.         // line 1457
  2584.         echo $this->extensions['Symfony\Bridge\Twig\Extension\RoutingExtension']->getPath("helpdesk_member_ticket");
  2585.         echo "/<%- next %>\">
  2586.                 ";
  2587.         // line 1458
  2588.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Next Ticket"), "html", null, true);
  2589.         echo "
  2590.                 <span class=\"uv-icon-next\"></span>
  2591.             </a>
  2592.         <% } else { %>
  2593.             <a class=\"uv-btn-stroke\" disabled=\"disabled\">
  2594.                 ";
  2595.         // line 1463
  2596.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Next Ticket"), "html", null, true);
  2597.         echo "
  2598.                 <span class=\"uv-icon-next\"></span>
  2599.             </a>
  2600.         <% } %>
  2601.     </script>
  2603.     <script type=\"text/javascript\">
  2604.         uvdesk = {
  2605.             ticket: {}
  2606.         };
  2608.         var ticketApp = {};
  2610.         viewerImages = function() {
  2611.             if (typeof(\$().viewer == 'function')) {
  2612.                 \$('.uv-ticket-uploads .uv-ticket-uploads-strip').viewer({
  2613.                     'url': 'data-url',
  2614.                     'downloadBase': \"";
  2615.         // line 1480
  2616.         echo $this->extensions['Symfony\Bridge\Twig\Extension\RoutingExtension']->getPath("helpdesk_member_ticket_download_attachment");
  2617.         echo "\",
  2618.                     'download': 'data-download',
  2619.                 });
  2620.             }
  2621.         };
  2623.         \$(function () {
  2624.             var threadIds = [];
  2625.             viewerImages();
  2627.             _.extend(Backbone.Model.prototype, Backbone.Validation.mixin);
  2629.             // Ticket Model
  2630.             var TicketModel = Backbone.Model.extend({
  2631.                 idAttribute : \"id\",
  2632.                 urlRoot : \"";
  2633.         // line 1495
  2634.         echo $this->extensions['Symfony\Bridge\Twig\Extension\RoutingExtension']->getPath("helpdesk_member_update_ticket_attributes_xhr");
  2635.         echo "\",
  2636.                 validation: {
  2637.                     'email': [{
  2638.                         required: true,
  2639.                         msg: '";
  2640.         // line 1499
  2641.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("This field is mandatory"), "html", null, true);
  2642.         echo "'
  2643.                     },{
  2644.                         pattern: /^[a-zA-Z0-9.!#\$%&'*+\\/=?^_`{|}~-]+@[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?(?:\\.[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?)*\$/,
  2645.                         msg: 'Please enter a valid email'
  2646.                     }],
  2647.                     'subject' : {
  2648.                         required : true,
  2649.                         msg : '";
  2650.         // line 1506
  2651.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("This field is mandatory"), "html", null, true);
  2652.         echo "'
  2653.                     },
  2654.                     'reply' : {
  2655.                         fn: function(value) {
  2656.                             if(!tinyMCE.get(\"uv-edit-create-thread\"))
  2657.                                 return false;
  2658.                             var html = tinyMCE.get(\"uv-edit-create-thread\").getContent();
  2659.                             if(app.appView.stripHTML(html) != '') {
  2660.                                 return false;
  2661.                             }
  2662.                             return true;
  2663.                         },
  2664.                         msg : '";
  2665.         // line 1518
  2666.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("This field is mandatory"), "html", null, true);
  2667.         echo "'
  2668.                     }
  2669.                 },
  2670.             });
  2672.             // Thread Model
  2673.             var ThreadModel = Backbone.Model.extend({
  2674.                 idAttribute : \"id\",
  2675.                 defaults : {
  2676.                     hasTask : 0,
  2677.                     task: null
  2678.                 }
  2679.             });
  2681.             // Customer Model
  2682.             var CustomerModel = Backbone.Model.extend({
  2683.                 validation: {
  2684.                     'name': [{
  2685.                         required: true,
  2686.                         msg: '";
  2687.         // line 1537
  2688.         echo "This field is mandatory";
  2689.         echo "'
  2690.                     }, {
  2691.                         pattern: /^((?![!@#\$%^&*()<_+]).)*\$/,
  2692.                         msg: '";
  2693.         // line 1540
  2694.         echo "This field must have characters only";
  2695.         echo "'
  2696.                     }],
  2697.                     'email': [{
  2698.                         required: true,
  2699.                         msg: '";
  2700.         // line 1544
  2701.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("This field is mandatory"), "html", null, true);
  2702.         echo "'
  2703.                     },{
  2704.                         pattern: /^[a-zA-Z0-9.!#\$%&'*+\\/=?^_`{|}~-]+@[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?(?:\\.[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?)*\$/,
  2705.                         msg: '";
  2706.         // line 1547
  2707.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Email address is invalid"), "html", null, true);
  2708.         echo "'
  2709.                     }],
  2710.                     'contactNumber': function(value) {
  2711.                         if(value != undefined && value !== '') {
  2712.                             if (!value.match('^\\\\s*(?:\\\\+?(\\\\d{1,3}))?[-. (]*(\\\\d{3})[-. )]*(\\\\d{3})[-. ]*(\\\\d{4})(?: *x(\\\\d+))?\\\\s*\$'))
  2713.                                 return 'Contact number is invalid';
  2714.                         }
  2715.                     }
  2716.                 },
  2717.                 urlRoot : \"";
  2718.         // line 1556
  2719.         echo $this->extensions['Symfony\Bridge\Twig\Extension\RoutingExtension']->getPath("helpdesk_member_manage_customer_account");
  2720.         echo "\"
  2721.             });
  2723.             // Ticket Collaborator Model
  2724.             var CollaboratorModel = Backbone.Model.extend({
  2725.                 idAttribute : \"id\",
  2726.                 validation: {
  2727.                     'email': [{
  2728.                         required: true,
  2729.                         msg: '";
  2730.         // line 1565
  2731.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("This field is mandatory"), "html", null, true);
  2732.         echo "'
  2733.                     },{
  2734.                         pattern: /^[a-zA-Z0-9.!#\$%&'*+\\/=?^_`{|}~-]+@[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?(?:\\.[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?)*\$/,
  2735.                         msg: '";
  2736.         // line 1568
  2737.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Please enter a valid email"), "html", null, true);
  2738.         echo "'
  2739.                     }]
  2740.                 },
  2741.                 defaults : {
  2742.                     ticketId : ";
  2743.         // line 1572
  2744.         echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 1572, $this->source); })()), "id", [], "any", false, false, false, 1572), "html", null, true);
  2745.         echo ",
  2746.                     email: ''
  2747.                 },
  2748.                 parse: function (resp, options) {
  2749.                     return resp.collaborator;
  2750.                 },
  2751.                 urlRoot : \"";
  2752.         // line 1578
  2753.         echo $this->extensions['Symfony\Bridge\Twig\Extension\RoutingExtension']->getPath("helpdesk_member_ticket_manage_collaborators_xhr");
  2754.         echo "\"
  2755.             });
  2757.             // Ticket Tag Model
  2758.             var TagModel = Backbone.Model.extend({
  2759.                 idAttribute : \"id\",
  2760.                 defaults : {
  2761.                     ticketId : ";
  2762.         // line 1585
  2763.         echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 1585, $this->source); })()), "id", [], "any", false, false, false, 1585), "html", null, true);
  2764.         echo "
  2765.                 },
  2766.                 parse: function (resp, options) {
  2767.                     return resp.tag;
  2768.                 },
  2769.                 urlRoot : \"";
  2770.         // line 1590
  2771.         echo $this->extensions['Symfony\Bridge\Twig\Extension\RoutingExtension']->getPath("helpdesk_member_ticket_create_tag_xhr");
  2772.         echo "\"
  2773.             });
  2775.             // Ticket Label Model
  2776.             var LabelModel = Backbone.Model.extend({
  2777.                 idAttribute : \"id\",
  2778.                 defaults : {
  2779.                     ticketId : ";
  2780.         // line 1597
  2781.         echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 1597, $this->source); })()), "id", [], "any", false, false, false, 1597), "html", null, true);
  2782.         echo "
  2783.                 },
  2784.                 parse: function (resp, options) {
  2785.                     return resp.label;
  2786.                 },
  2787.                 urlRoot : \"";
  2788.         // line 1602
  2789.         echo $this->extensions['Symfony\Bridge\Twig\Extension\RoutingExtension']->getPath("helpdesk_member_ticket_add_label_xhr");
  2790.         echo "\"
  2791.             });
  2793.             // Ticket Thread Collection
  2794.             var ThreadCollection = AppCollection.extend({
  2795.                 model : ThreadModel,
  2796.                 mode: \"infinite\",
  2797.                 url : \"";
  2798.         // line 1609
  2799.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\RoutingExtension']->getPath("helpdesk_member_thread_collection_xhr", ["ticketId" => twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 1609, $this->source); })()), "id", [], "any", false, false, false, 1609)]), "html", null, true);
  2800.         echo "\",
  2801.                 firstScrollCheck: false,
  2802.                 threadRequestedId: false,
  2803.                 template : \$(\"#thread_list_empty_tmp\").html(),
  2804.                 parseRecords: function (resp, options) {
  2805.                     return resp.threads;
  2806.                 },
  2807.                 syncData : function() {
  2808.                     type = \$(\".uv-ticket-action-bar-lt .uv-tabs .uv-tab-active\").attr('data-type')
  2809.                     var self = this;
  2810.                     var data = {
  2811.                         threadType: type
  2812.                     };
  2814.                     if(this.threadRequestedId)
  2815.                         data.threadRequestedId = this.threadRequestedId;
  2817.                     app.appView.showLoader()
  2818.                     this.fetch({
  2819.                         data : data,
  2820.                         remove: false,
  2821.                         success: function(model, response) {
  2822.                             app.appView.hideLoader();
  2823.                             self.threadRequestedId = false;
  2824.                             pagination.renderPagination(response.pagination);
  2825.                             threadCollection.state.currentPage = parseInt(response.pagination.current) + 1;
  2826.                             if(response.pagination.totalCount <= 0){
  2827.                                 this.\$('.uv-ticket-wrapper.thread-list').html(self.template);
  2828.                             }
  2829.                         },
  2830.                         error: function (model, xhr, options) {
  2831.                             if(url = xhr.getResponseHeader('Location'))
  2832.                                 window.location = url;
  2833.                         }
  2834.                     }).done(function(){
  2835.                         viewerImages();
  2836.                         if(!self.firstScrollCheck){
  2837.                             self.firstScrollCheck = true;
  2838.                             var fragment = Backbone.history.fragment.trim();
  2839.                             if(fragment == '') {
  2840.                                 router.scrollPage('#reply');
  2841.                             } else
  2842.                                 router.scrollPage('#' + fragment.replace('thread/', 'thread'));
  2843.                         }
  2844.                     });
  2845.                 }
  2846.             });
  2848.             // Ticket Collaborator Collection
  2849.             var CollaboratorCollection = Backbone.PageableCollection.extend({
  2850.                 model : CollaboratorModel
  2851.             });
  2853.             // Ticket Tag Collection
  2854.             var TagCollection = Backbone.PageableCollection.extend({
  2855.                 model : TagModel,
  2856.                 isTagExist : function(name) {
  2857.                     var flag = 1;
  2858.                     _.each(tagCollection.models, function (item) {
  2859.                         if(item.get('name').toUpperCase() == name.toUpperCase())
  2860.                             flag = 0;
  2861.                     }, this);
  2863.                     return flag;
  2864.                 }
  2865.             });
  2867.             // Ticket Label Collection
  2868.             var LabelCollection = Backbone.PageableCollection.extend({
  2869.                 model : TagModel,
  2870.                 isLabelExist : function(name) {
  2871.                     var flag = 1;
  2872.                     _.each(labelCollection.models, function (item) {
  2873.                         if(item.get('name').toUpperCase() == name.toUpperCase())
  2874.                             flag = 0;
  2875.                     }, this);
  2876.                     return flag;
  2877.                 }
  2878.             });
  2880.             // Customer Form View
  2881.             var CustomerForm = Backbone.View.extend({
  2882.                 events : {
  2883.                     'click .uv-btn.update-btn' : \"saveCustomer\",
  2884.                     'blur input': 'formChanegd',
  2885.                     'click .cancel-btn': 'backToInfo',
  2886.                     'click .uv-aside-back': 'backToInfo'
  2887.                 },
  2888.                 initialize : function() {
  2889.                     Backbone.Validation.bind(this);
  2890.                 },
  2891.                 formChanegd: function(e) {
  2892.                     this.model.set(Backbone.\$(e.currentTarget).attr('name'), Backbone.\$(e.currentTarget).val())
  2893.                     this.model.isValid([Backbone.\$(e.currentTarget).attr('name')])
  2894.                 },
  2895.                 saveCustomer: function (e) {
  2896.                     e.preventDefault();
  2897.                     currentElement = Backbone.\$(e.currentTarget);
  2898.                     this.model.clear();
  2899.                     this.model.set(this.\$el.find('form').serializeObject());
  2900.                     self = this;
  2901.                     if(this.model.isValid(true)) {
  2902.                         app.appView.showLoader();
  2903.                         currentElement.attr('disabled', 'disabled');
  2904.                         this.model.save({}, {
  2905.                             success: function (model, response, options) {
  2906.                                 app.appView.hideLoader();
  2907.                                 currentElement.removeAttr(\"disabled\");
  2908.                                 if(response.alertClass == \"success\") {
  2909.                                     app.appView.renderResponseAlert(response);
  2910.                                     \$('.uv-aside-customer-info').html(\"<span>\" + self.model.attributes.name + \"</span><span>\" + self.model.attributes.email + \"</span><span>\" + self.model.attributes.contactNumber + \"</span><span class='uv-customize'></span>\")
  2911.                                     self.backToInfo();
  2912.                                 } else if(response.errors) {
  2913.                                     self.addErrors(JSON.parse(response.errors));
  2914.                                 } else if(response.alertMessage) {
  2915.                                     app.appView.renderResponseAlert(response);
  2916.                                 }
  2917.                             },
  2918.                             error: function (model, xhr, options) {
  2919.                                 if(url = xhr.getResponseHeader('Location'))
  2920.                                     window.location = url;
  2922.                                 app.appView.hideLoader();
  2923.                                 app.appView.renderResponseAlert(warningResponse);
  2924.                             }
  2925.                         });
  2926.                     }
  2927.                 },
  2928.                 addErrors: function(jsonContext) {
  2929.                     for (var field in jsonContext) {
  2930.                         Backbone.Validation.callbacks.invalid(this, field, jsonContext[field], 'input');
  2931.                     }
  2932.                 },
  2933.                 backToInfo: function(e) {
  2934.                     if(e)
  2935.                         e.preventDefault()
  2937.                     \$('.uv-main-info-update-block').hide()
  2938.                     \$('.uv-main-info-block').show()
  2939.                 },
  2940.             });
  2942.             // Ticket View
  2943.             var TicketView = Backbone.View.extend({
  2944.                 el: \$('.uv-wrapper'),
  2945.                 stopDraftSaveFlag: 0,
  2946.                 events: {
  2947.                     'click .uv-ticket-action .uv-dropdown-list li[data-action=\"spam\"], .uv-ticket-action .uv-dropdown-list li[data-action=\"closed\"]': 'masrkSpamAndClosed',
  2948.                     'click .uv-aside-ticket-actions .uv-aside-select .uv-dropdown-list li': 'editTicketProperty',
  2949.                     'click .uv-aside-customer-info .uv-customize': 'showCustomerUpdateBlock',
  2950.                     'click .uv-ticket-head .uv-star-large': 'updateStar',
  2951.                     'click .uv-ticket-action-bar .uv-tabs li': 'filterThread',
  2952.                     'click .uv-ticket-action .uv-dropdown-list li[data-action=\"delete\"]': 'confirmRemove',
  2953.                     'click .uv-ticket-action .uv-dropdown-list li[data-action=\"lock\"]': 'lockAndUnlockThread',
  2954.                     'click .uv-element-block.collaborators .uv-btn-tag': 'removeCcCollaborator',
  2955.                     'keypress .uv-element-block.to .uv-dropdown-other': 'addToInput',
  2956.                     'click .uv-element-block.to .uv-dropdown-list li': 'addTo',
  2957.                     'click .to-list .uv-btn-tag': 'removeTo',
  2958.                     'change .uv-element-block.cc-bcc .cc-bcc-toggle': 'showCcBccBlock',
  2959.                     'keypress .uv-element-block.cc-bcc .uv-group-field.uv-dropdown-other': 'addCcBccInput',
  2960.                     'click .uv-element-block.cc-bcc .uv-dropdown-list li': 'addCcBcc',
  2961.                     'click .cc-bcc-list .uv-btn-tag, .to-list .uv-btn-tag': 'removeEmail',
  2962.                     'click .next-view .uv-dropdown-list li': 'setNextView',
  2963.                     'click .uv-dropdown.reply .uv-dropdown-list li, .uv-btn.forward': 'validateForm',
  2964.                     'click #edit-ticket-modal .uv-btn.update': 'updateTicket',
  2965.                     'click .message .uv-icon-ellipsis': 'showReplyQuote',
  2966.                     'input .uv-aside-brick .uv-field.uv-dropdown-other': 'searchFilterXhr',
  2967.                     'click .uv-dropdown-container.prepared-responses a:not(.create-new)': 'confirmPreparedResponses',
  2969.                     'click .uv-header-fix': 'fixheader',
  2970.                     'click .uv-ticket-action .uv-dropdown-list li[data-action=\"print\"]': 'printTicket',
  2971.                     'blur .uv-manual-enter': 'enterManualAdd',
  2972.                 },
  2973.                 ticketNavigationTemplate : _.template(\$(\"#ticket_quick_navigation_tmp\").html()),
  2974.                 loaderTemplate : _.template(\$(\"#loader-tmp\").html()),
  2975.                 targetPreparedResponseUrl: '',
  2976.                 initialize: function() {
  2977.                     Backbone.Validation.bind(this);
  2978.                     InitTinyMce('#uv-edit-create-thread');
  2979.                     \$('.uv-ticket-fixed-region .uv-ticket-fixed-region-rt').html(this.ticketNavigationTemplate(ticketNavigation))
  2980.                     var threadTab = localStorage.getItem(\"threadTab\");
  2981.                     if(threadTab){
  2982.                         \$('.uv-ticket-action-bar-lt .uv-tabs li').removeClass('uv-tab-active');
  2983.                         \$('.uv-ticket-action-bar-lt .uv-tabs [data-type=\"' + threadTab + '\"]').addClass('uv-tab-active');
  2984.                     }
  2985.                     nextView = localStorage.getItem(\"nextView\");
  2986.                     if(nextView) {
  2987.                         \$(\".next-view input\").val(nextView)
  2988.                         \$(\".next-view .uv-dropdown-btn\").text(\$(\"#reply .next-view .uv-dropdown-list li[data-value='\" + nextView + \"']\").text())
  2989.                     }
  2990.                     if(!localStorage.getItem('ticketTour')) {
  2991.                         \$('.uv-ticket-tour').show()
  2992.                     }
  2993.                     this.fixheaderInit();
  2994.                 },
  2995.                 printTicket: function(e) {
  2996.                     window.print();
  2997.                 },
  2998.                 enterManualAdd: function(e) {
  2999.                     var target = \$(e.target);
  3000.                     if(target.val()) {
  3001.                         var e = \$.Event(\"keypress\");
  3002.                         e.which = 13; //choose the one you want
  3003.                         target.trigger(e);
  3004.                     }
  3005.                 },
  3006.                 fixheader: function(e){
  3007.                     e.preventDefault();
  3008.                     var header = localStorage.getItem(\"fixHeader\");
  3009.                     header = !(header == 'true');
  3010.                     localStorage.setItem(\"fixHeader\", header);
  3011.                     this.fixheaderInit();
  3012.                 },
  3013.                 fixheaderInit: function(){
  3014.                     var header = localStorage.getItem(\"fixHeader\");
  3015.                     if(header == 'true'){
  3016.                         \$('a.uv-icon-pin').addClass('uv-icon-pinned');
  3017.                         \$('.uv-ticket-action-bar').addClass('uv-ticket-action-bar-fixed');
  3018.                     }else{
  3019.                         \$('a.uv-icon-pin').removeClass('uv-icon-pinned');
  3020.                         \$('.uv-ticket-action-bar').removeClass('uv-ticket-action-bar-fixed');
  3021.                     }
  3022.                 },
  3023.                 masrkSpamAndClosed: function(e) {
  3024.                     var currentElement = Backbone.\$(e.currentTarget);
  3025.                     var value = currentElement.attr('data-index');
  3026.                     \$(\".uv-aside-select .uv-dropdown-list ul.status li[data-index='\" + value + \"']\").trigger('click')
  3027.                 },
  3028.                 editTicketProperty: function(e) {
  3029.                     var currentElement = Backbone.\$(e.currentTarget);
  3030.                     var uvSelect = currentElement.parents('.uv-aside-select');
  3031.                     var field = currentElement.parent().attr('data-action');
  3032.                     var value = currentElement.attr('data-index');
  3033.                     if(uvSelect.find('.uv-aside-select-value').attr('data-id') != value) {
  3034.                         var name = currentElement.text().trim();
  3035.                         app.appView.showLoader();
  3036.                         this.model.save({attribute: field, value: value, id: this.model.id}, {
  3037.                             patch: true,
  3038.                             success: function (model, response, options) {
  3039.                                 uvSelect.find('.uv-aside-select-value').attr('data-id', value).text(name)
  3040.                                 if(field == 'priority') {
  3041.                                     uvSelect.find('.uv-list-ticket-priority').attr('style', 'background:' + currentElement.attr('data-color'));
  3042.                                 } else if(field == 'agent') {
  3043.                                     \$('.uv-ticket-strip .agent-info').show()
  3044.                                     \$('.uv-ticket-strip .agent-info .name').text(name)
  3045.                                 }
  3046.                                 app.appView.hideLoader();
  3047.                                 app.appView.renderResponseAlert(response);
  3048.                             },
  3049.                             error: function (model, xhr, options) {
  3050.                                 if(url = xhr.getResponseHeader('Location'))
  3051.                                     window.location = url;
  3052.                                 var response = warningResponse;
  3053.                                 if(xhr.responseJSON)
  3054.                                     response = xhr.responseJSON;
  3056.                                 app.appView.hideLoader();
  3057.                                 app.appView.renderResponseAlert(response);
  3058.                             }
  3059.                         });
  3060.                     }
  3061.                 },
  3062.                 showCustomerUpdateBlock: function() {
  3063.                     \$('.uv-main-info-update-block').show()
  3064.                     \$('.uv-main-info-block').hide()
  3065.                 },
  3066.                 updateStar: function(e) {
  3067.                     e.preventDefault();
  3068.                     var currentElement = Backbone.\$(e.currentTarget);
  3069.                     currentElement.toggleClass('uv-star-active')
  3070.                     this.model.save({id: this.model.id}, {
  3071.                         patch: true,
  3072.                         url : \"";
  3073.         // line 1881
  3074.         echo $this->extensions['Symfony\Bridge\Twig\Extension\RoutingExtension']->getPath("helpdesk_member_bookmark_ticket_xhr");
  3075.         echo "\",
  3076.                         success: function (model, response, options) {
  3077.                         },
  3078.                         error: function (model, xhr, options) {
  3079.                             if(url = xhr.getResponseHeader('Location'))
  3080.                                 window.location = url;
  3081.                         }
  3082.                     });
  3083.                 },
  3084.                 filterThread: function(e) {
  3085.                     var currentElement = Backbone.\$(e.currentTarget);
  3086.                     if(type = currentElement.attr('data-type')) {
  3087.                         localStorage.setItem(\"threadTab\", type);
  3088.                         if(type != 'all')
  3089.                             \$('.uv-ticket-main.create').hide()
  3090.                         else
  3091.                             \$('.uv-ticket-main.create').show()
  3092.                         \$('.uv-ticket-wrapper.thread-list').html('')
  3093.                         models = []
  3094.                         threadCollection.each(function(model) {
  3095.                             models.push(model)
  3096.                         })
  3097.                         total = threadCollection.models.length;
  3098.                         count = 0;
  3099.                         if(total) {
  3100.                             _.each(models, function (model) {
  3101.                                 threadCollection.remove(model)
  3102.                                 count++;
  3103.                                 if(total == count) {
  3104.                                     threadCollection.reset()
  3105.                                     threadCollection.state.currentPage = 1;
  3106.                                     threadCollection.syncData()
  3107.                                 }
  3108.                             });
  3109.                         } else {
  3110.                             threadCollection.reset()
  3111.                             threadCollection.state.currentPage = 1;
  3112.                             threadCollection.syncData()
  3113.                         }
  3114.                     }
  3115.                 },
  3116.                 confirmRemove: function(e) {
  3117.                     app.appView.openConfirmModal(this);
  3118.                 },
  3119.                 removeItem : function() {
  3120.                     if(this.model.attributes.isTrashed)
  3121.                         window.location.href = \"";
  3122.         // line 1927
  3123.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\RoutingExtension']->getPath("helpdesk_member_delete_ticket", ["ticketId" => twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 1927, $this->source); })()), "id", [], "any", false, false, false, 1927)]), "html", null, true);
  3124.         echo "\";
  3125.                     else
  3126.                         window.location.href = \"";
  3127.         // line 1929
  3128.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\RoutingExtension']->getPath("helpdesk_member_trash_ticket", ["ticketId" => twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 1929, $this->source); })()), "id", [], "any", false, false, false, 1929)]), "html", null, true);
  3129.         echo "\";
  3130.                 },
  3131.                 addCCCollaborators: function() {
  3132.                     if(collaboratorCollection.length) {
  3133.                         var collaboratorContainer = \$('.uv-element-block.collaborators');
  3134.                         collaboratorContainer.find('.uv-field-block').html('');
  3135.                         collaboratorContainer.show()
  3136.                         _.each(collaboratorCollection.models, function (item) {
  3137.                             var json = item.attributes;
  3138.                             collaboratorContainer.find('.uv-field-block').append(\"<span><input type='hidden' name='cccol[]' value='\" + json.email + \"'/><a class='uv-btn-tag' href='#'><span class='uv-icon-remove-dark-before'></span>\" + json.name + \"</a></span>\")
  3139.                         }, this);
  3140.                     }
  3141.                 },
  3142.                 removeCcCollaborator: function(e) {
  3143.                     e.preventDefault()
  3144.                     Backbone.\$(e.currentTarget).parent().remove();
  3145.                     var collaboratorContainer = \$('.uv-element-block.collaborators');
  3146.                     if(!collaboratorContainer.find('.uv-btn-tag').length)
  3147.                         collaboratorContainer.hide()
  3148.                 },
  3149.                 addToInput: function(e) {
  3150.                     var inputElement = Backbone.\$(e.currentTarget);
  3151.                     var currentTab = inputElement.parents('.uv-tab-view');
  3152.                     var email = inputElement.val().trim();
  3153.                     if (e.which === 13 && email) {
  3154.                         e.preventDefault()
  3155.                         if(!this.model.preValidate({name: 'email', email: email})) {
  3156.                             inputElement.val('').trigger('input')
  3157.                             inputElement.removeClass('uv-dropdown-btn-active')
  3158.                             inputElement.siblings('.uv-dropdown-list').hide()
  3159.                             if(!currentTab.find(\".to-list input[value='\" + email + \"'].to\").length) {
  3160.                                 currentTab.find('.to-list').append(\"<span><input type='hidden' name='to[]' value='\" + email + \"' class='to'/><a class='uv-btn-tag' href='#'><span class='uv-icon-remove-dark-before'></span>\" + email + \"</span></a></span>\")
  3161.                             }
  3162.                         }
  3163.                     }
  3164.                 },
  3165.                 addTo: function(e) {
  3166.                     var currentTab = Backbone.\$(e.currentTarget).parents('.uv-tab-view');
  3167.                     var email =  Backbone.\$(e.currentTarget).attr('data-id');
  3168.                     if(!currentTab.find(\".to-list input[value='\" + email + \"'].to\").length) {
  3169.                         currentTab.find('.to-list').append(\"<span><input type='hidden' name='to[]' value='\" + email + \"' class='to'/><a class='uv-btn-tag' href='#'><span class='uv-icon-remove-dark-before'></span>\" + email + \"</span></a></span>\")
  3170.                     }
  3171.                 },
  3172.                 showCcBccBlock: function(e) {
  3173.                     var currentElement = Backbone.\$(e.currentTarget);
  3174.                     var currentTab = currentElement.parents('.uv-tab-view');
  3175.                     if(currentElement.is(':checked')) {
  3176.                         currentTab.find('.uv-element-block.cc-bcc').find('.uv-field-block').show()
  3177.                     } else {
  3178.                         currentTab.find('.uv-element-block.cc-bcc').find('.uv-field-block').hide()
  3179.                         currentTab.find('.uv-element-block .cc-bcc-list').html('')
  3180.                     }
  3181.                 },
  3182.                 addCcBccInput: function(e) {
  3183.                     var inputElement = Backbone.\$(e.currentTarget);
  3184.                     var currentTab = inputElement.parents('.uv-tab-view');
  3185.                     var email = inputElement.val().trim();
  3186.                     if (e.which === 13 && email) {
  3187.                         e.preventDefault()
  3188.                         type = currentTab.find('.cc-bcc-select option:selected').text()
  3189.                         if(!this.model.preValidate({name: 'email', email: email})) {
  3190.                             inputName = \$('.cc-bcc-select').val()
  3191.                             inputElement.val('').trigger('input')
  3192.                             inputElement.removeClass('uv-dropdown-btn-active')
  3193.                             inputElement.siblings('.uv-dropdown-list').hide()
  3194.                             if(!currentTab.find(\".cc-bcc-list input[value='\" + email + \"'].\" + inputName).length) {
  3195.                                 currentTab.find('.cc-bcc-list').append(\"<span><input type='hidden' name='\" + inputName + \"[]' value='\" + email + \"' class='\" + inputName + \"'/><a class='uv-btn-tag uv-lowercase' href='#'><span class='uv-icon-remove-dark-before'></span><span class='uv-uppercase' style='margin-right: 4px;'>\" + type + \":</span>\" + email + \"</a></span>\")
  3196.                             }
  3197.                         }
  3198.                     }
  3199.                 },
  3200.                 addCcBcc: function(e) {
  3201.                     var currentTab = Backbone.\$(e.currentTarget).parents('.uv-tab-view');
  3202.                     var email =  Backbone.\$(e.currentTarget).attr('data-id');
  3203.                     type = currentTab.find('.cc-bcc-select option:selected').text()
  3204.                     inputName = currentTab.find('.cc-bcc-select').val()
  3205.                     if(!currentTab.find(\".cc-bcc-list input[value='\" + email + \"'].\" + inputName).length) {
  3206.                         currentTab.find('.uv-element-block.cc-bcc .uv-group-field.uv-dropdown-other').val('').trigger('input')
  3207.                         currentTab.find('.cc-bcc-list').append(\"<span><input type='hidden' name='\" + inputName + \"[]' value='\" + email + \"' class='\" + inputName + \"'/><a class='uv-btn-tag uv-lowercase' href='#'><span class='uv-icon-remove-dark-before'></span><span class='uv-uppercase' style='margin-right: 4px;'>\" + type + \":</span>\" + email + \"</a></span>\")
  3208.                     }
  3209.                 },
  3210.                 removeEmail: function(e) {
  3211.                     e.preventDefault()
  3212.                     Backbone.\$(e.currentTarget).parent().remove();
  3213.                 },
  3214.                 setNextView: function(e) {
  3215.                     var currentElement = Backbone.\$(e.currentTarget);
  3216.                     var nextView = currentElement.attr('data-value');
  3217.                     localStorage.setItem(\"nextView\", nextView);
  3218.                     \$(\".next-view input\").val(nextView)
  3219.                     \$(\".next-view .uv-dropdown-btn\").text(currentElement.text())
  3220.                 },
  3221.                 validateForm : function(e) {
  3222.                     e.preventDefault();
  3223.                     var element = Backbone.\$(e.currentTarget);
  3224.                     formType = element.parents('.uv-tab-view.uv-tab-view-active').attr('id');
  3225.                     form = element.parents('form');
  3226.                     form.find('.reply-status').val(element.attr('data-id'));
  3227.                     form.find('.uv-field-message').remove()
  3229.                     var html = tinyMCE.get(formType + \"-area\").getContent();
  3230.                     if(app.appView.htmlText(html) != '' || -1 != html.indexOf('<img')) {
  3231.                         if(formType == 'forward') {
  3232.                             if(!form.find(\".to-list input.to\").length) {
  3233.                                 \$('.uv-element-block.to').append(\"<span class='uv-field-message'>";
  3234.         // line 2033
  3235.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("This field is mandatory"), "html", null, true);
  3236.         echo "</span>\")
  3237.                             } else {
  3238.                                 this.stopDraftSaveFlag = 1;
  3240.                                 app.appView.showLoader();
  3241.                                 tinyMCE.activeEditor.uploadImages(function(response) {
  3242.                                     app.appView.hideLoader();
  3244.                                     form.submit();
  3245.                                     \$('.uv-btn.forward').attr('disabled', 'disabled');
  3246.                                 });
  3247.                             }
  3248.                         } else {
  3249.                             this.stopDraftSaveFlag = 1;
  3250.                             if(localStorage) {
  3251.                                 localStorage.setItem(\"threadTab\", \"all\");
  3252.                             }
  3254.                             app.appView.showLoader();
  3255.                             tinyMCE.activeEditor.uploadImages(function(response) {
  3256.                                 app.appView.hideLoader();
  3258.                                 form.submit();
  3259.                                 \$('.uv-dropdown.reply').find('.uv-btn').attr('disabled', 'disabled');
  3260.                             });
  3261.                         }
  3262.                     } else {
  3263.                         form.find('.uv-element-block-textarea').append(\"<span class='uv-field-message'>";
  3264.         // line 2060
  3265.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("This field is mandatory"), "html", null, true);
  3266.         echo "</span>\");
  3267.                         if(formType == 'forward') {
  3268.                             if(!form.find(\".to-list input.to\").length) {
  3269.                                 \$('.uv-element-block.to').append(\"<span class='uv-field-message'>";
  3270.         // line 2063
  3271.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("This field is mandatory"), "html", null, true);
  3272.         echo "</span>\")
  3273.                             }
  3274.                         }
  3275.                     }
  3276.                 },
  3277.                 updateTicket: function(e) {
  3278.                     e.preventDefault();
  3279.                     this.model.set(\$('#edit-ticket-modal form').serializeObject());
  3280.                     if(this.model.isValid(['subject', 'reply'])) {
  3281.                         \$('#edit-ticket-modal form').find('.uv-btn').attr('disabled', 'disabled');
  3282.                         \$('#edit-ticket-modal form').submit();
  3283.                     }
  3284.                 },
  3285.                 showReplyQuote: function(e) {
  3286.                     Backbone.\$(e.currentTarget).next().toggle();
  3287.                 },
  3288.                 searchFilterXhr: _.debounce(function(e) {
  3289.                     currentElement = Backbone.\$(e.currentTarget);
  3290.                     var parent = currentElement.parent();
  3291.                     if(\$('.uv-dropdown-other.uv-dropdown-btn-active').parent().attr('id') != parent.attr('id'))
  3292.                         return;
  3293.                     parent.find(\"li:not(.uv-no-results, .uv-filter-info)\").remove();
  3294.                     parent.find(\".uv-filter-info\").show()
  3295.                     if(currentElement.val().length > 1) {
  3296.                         parent.append(this.loaderTemplate())
  3297.                         parent.find('.uv-filter-info').text(\"";
  3298.         // line 2088
  3299.         echo $this->env->getExtension('Symfony\Bridge\Twig\Extension\TranslationExtension')->trans("Searching", [], "messages");
  3300.         echo " ...\")
  3301.                         if(self.xhrReq)
  3302.                             self.xhrReq.abort();
  3304.                         self.xhrReq = \$.ajax({
  3305.                             url : \"";
  3306.         // line 2093
  3307.         echo $this->extensions['Symfony\Bridge\Twig\Extension\RoutingExtension']->getPath("helpdesk_member_ticket_search_filter_options");
  3308.         echo "\",
  3309.                             type : 'GET',
  3310.                             data: {\"type\" : currentElement.attr('data-type'), \"query\": currentElement.val()},
  3311.                             dataType : 'json',
  3312.                             success : function(response) {
  3313.                                 self.xhrReq = 0;
  3314.                                 parent.find('.uv-loader').remove()
  3315.                                 parent.find('.uv-filter-info').text(\"";
  3316.         // line 2100
  3317.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Type atleast 2 letters"), "html", null, true);
  3318.         echo "\").hide();
  3319.                                 if(response.length == 0) {
  3320.                                     parent.find('.uv-no-results').show();
  3321.                                     parent.find('.uv-no-results').disabled = true;
  3322.                                 } else {
  3323.                                     parent.find('.uv-no-results').hide();
  3324.                                     _.each(response, function(item) {
  3325.                                         parent.find('.uv-dropdown-list ul').append(\"<li data-id='\" + item.id + \"'>\" + item.name + \"</li>\")
  3326.                                     });
  3327.                                 }
  3328.                             },
  3329.                             error: function (xhr) {
  3330.                                 self.xhrReq = 0;
  3331.                                 parent.find('.uv-loader').remove()
  3332.                                 parent.find('.uv-no-results').hide();
  3333.                                 parent.find('.uv-filter-info').text(\"";
  3334.         // line 2115
  3335.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Type atleast 2 letters"), "html", null, true);
  3336.         echo "\").show();
  3338.                                 if(url = xhr.getResponseHeader('Location'))
  3339.                                     window.location = url;
  3340.                             }
  3341.                         });
  3342.                     } else {
  3343.                         parent.find('.uv-no-results').hide();
  3344.                     }
  3345.                 },1000)
  3346.             });
  3348.             // Ticket Thread View
  3349.             var ThreadItem = Backbone.View.extend({
  3350.                 tagName : \"div\",
  3351.                 className : \"uv-ticket-main\",
  3352.                 template : _.template(\$(\"#thread_list_item_tmp\").html()),
  3353.                 editThreadTemplate : _.template(\$(\"#edit_thread_tmp\").html()),
  3354.                 events : {
  3355.                     'click .uv-thread-action .uv-dropdown-list li[data-action=\"delete\"]': 'confirmRemove',
  3356.                     'click .uv-thread-action .uv-dropdown-list li[data-action=\"lock\"]': 'lockAndUnlockThread',
  3357.                     'click .uv-thread-action .uv-dropdown-list li[data-action=\"pin\"]': 'pinThread',
  3358.                     'click .uv-thread-action .uv-dropdown-list li[data-action=\"mark\"]': 'markForTask',
  3359.                     'click .uv-thread-action .uv-dropdown-list li[data-action=\"forward\"]' : 'forwardThread',
  3360.                     'click .uv-thread-action .uv-dropdown-list li[data-action=\"edit\"]' : 'editThread',
  3361.                     'click .uv-btn.cancel-edit' : 'cancelEdit',
  3362.                     'click .uv-btn.saveThread' : 'updateThread',
  3363.                     'click .copy-thread-link' : 'copyThreadLink',
  3364.                     'blur .input-copy-thread-link': 'removeCopyThreadLink'
  3365.                 },
  3366.                 render : function () {
  3367.                     this.\$el.html(this.template(this.model.toJSON()));
  3369.                     this.\$el.addClass(\"thread-\" + this.model.id)
  3370.                     if(this.model.attributes.threadType == 'note')
  3371.                         this.\$el.addClass('uv-ticket-note')
  3372.                     return this;
  3373.                 },
  3374.                 unrender : function(response) {
  3375.                     if(response.alertMessage != undefined) {
  3376.                         var self = this;
  3377.                         ";
  3378.         // line 2157
  3379.         echo "                        threadCollection.models = threadCollection.models.filter(thread => {
  3380.                             if(thread.id == self.model.id) {
  3381.                                 return false;
  3382.                             }
  3384.                             return true;
  3385.                         });
  3386.                         this.remove();
  3387.                         threadCollection.syncData();
  3388.                         app.appView.renderResponseAlert(response);
  3389.                     }
  3390.                 },
  3391.                 confirmRemove: function(e) {
  3392.                     app.appView.openConfirmModal(this);
  3393.                 },
  3394.                 removeItem : function() {
  3395.                     self = this;
  3396.                     var index = threadIds.indexOf(this.model.id);
  3397.                     if (index > -1)
  3398.                         threadIds.splice(index, 1);
  3399.                     app.appView.showLoader();
  3400.                     this.model.destroy({
  3401.                         url : \"";
  3402.         // line 2179
  3403.         echo $this->extensions['Symfony\Bridge\Twig\Extension\RoutingExtension']->getPath("helpdesk_member_thread_xhr");
  3404.         echo "/\" + this.model.id,
  3405.                         data : { 'ticketId' : ticketModel.attributes.id },
  3406.                         success : function (model, response, options) {
  3407.                             app.appView.hideLoader();
  3408.                             self.unrender(response);
  3409.                         },
  3410.                         error: function (model, xhr, options) {
  3411.                             if(url = xhr.getResponseHeader('Location'))
  3412.                                 window.location = url;
  3413.                             var response = warningResponse;
  3414.                             if(xhr.responseJSON)
  3415.                                 response = xhr.responseJSON;
  3417.                             app.appView.hideLoader();
  3418.                             app.appView.renderResponseAlert(response);
  3419.                         }
  3420.                     });
  3421.                 },
  3422.                 lockAndUnlockThread :function(e) {
  3423.                     self = this;
  3424.                     currentElement = Backbone.\$(e.currentTarget);
  3425.                     var isLocked = 0;
  3426.                     if(this.model.get('isLocked')) {
  3427.                         this.model.set('isLocked', 0);
  3428.                         currentElement.attr('data-id', isLocked).text(\"";
  3429.         // line 2203
  3430.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Lock Thread"), "html", null, true);
  3431.         echo "\");
  3432.                     } else {
  3433.                         isLocked = 1;
  3434.                         this.model.set('isLocked', 1);
  3435.                         currentElement.attr('data-id', isLocked).text(\"";
  3436.         // line 2207
  3437.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Unlock Thread"), "html", null, true);
  3438.         echo "\");
  3439.                     }
  3440.                     app.appView.showLoader();
  3441.                     this.model.save({
  3442.                         isLocked: isLocked,
  3443.                         id: this.model.id,
  3444.                         ticketId: ticketModel.attributes.id,
  3445.                         updateType: 'lock'
  3446.                     }, {
  3447.                         patch: true,
  3448.                         url : \"";
  3449.         // line 2217
  3450.         echo $this->extensions['Symfony\Bridge\Twig\Extension\RoutingExtension']->getPath("helpdesk_member_thread_xhr");
  3451.         echo "/\" + this.model.id,
  3452.                         success : function (model, response, options) {
  3453.                             self.toggleThreadPropertyIcon()
  3454.                             app.appView.hideLoader();
  3455.                             app.appView.renderResponseAlert(response);
  3456.                         },
  3457.                         error: function (model, xhr, options) {
  3458.                             if(url = xhr.getResponseHeader('Location'))
  3459.                                 window.location = url;
  3460.                             var response = warningResponse;
  3461.                             if(xhr.responseJSON)
  3462.                                 response = xhr.responseJSON;
  3464.                             app.appView.hideLoader();
  3465.                             app.appView.renderResponseAlert(response);
  3466.                         }
  3467.                     });
  3468.                 },
  3469.                 pinThread :function(e) {
  3470.                     self = this;
  3471.                     currentElement = Backbone.\$(e.currentTarget);
  3472.                     var bookmark = 0;
  3473.                     if(this.model.get('bookmark')) {
  3474.                         this.model.set('bookmark', 0);
  3475.                         currentElement.attr('data-id', bookmark).text(\"";
  3476.         // line 2241
  3477.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Pin Thread"), "html", null, true);
  3478.         echo "\");
  3479.                     } else {
  3480.                         bookmark = 1;
  3481.                         this.model.set('bookmark', 1);
  3482.                         currentElement.attr('data-id', bookmark).text(\"";
  3483.         // line 2245
  3484.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Unpin Thread"), "html", null, true);
  3485.         echo "\");
  3486.                     }
  3487.                     app.appView.showLoader();
  3488.                     this.model.save({
  3489.                         bookmark: bookmark,
  3490.                         id: this.model.id,
  3491.                         ticketId: ticketModel.attributes.id,
  3492.                         updateType: 'bookmark'
  3493.                     }, {
  3494.                         patch: true,
  3495.                         url : \"";
  3496.         // line 2255
  3497.         echo $this->extensions['Symfony\Bridge\Twig\Extension\RoutingExtension']->getPath("helpdesk_member_thread_xhr");
  3498.         echo "/\" + this.model.id,
  3499.                         success : function (model, response, options) {
  3500.                             self.toggleThreadPropertyIcon()
  3501.                             app.appView.hideLoader();
  3502.                             app.appView.renderResponseAlert(response);
  3503.                         },
  3504.                         error: function (model, xhr, options) {
  3505.                             if(url = xhr.getResponseHeader('Location'))
  3506.                                 window.location = url;
  3507.                             var response = warningResponse;
  3508.                             if(xhr.responseJSON)
  3509.                                 response = xhr.responseJSON;
  3511.                             app.appView.hideLoader();
  3512.                             app.appView.renderResponseAlert(response);
  3513.                         }
  3514.                     });
  3515.                 },
  3516.                 forwardThread : function(e) {
  3517.                     var element = Backbone.\$(e.currentTarget);
  3518.                     tinymce.get('forward-area').setContent(this.model.attributes.reply);
  3519.                     \$('#forward-area').parent().find('img').removeAttr('crossorigin');
  3520.                     \$(\".uv-tabs li[for='forward']\").trigger('click');
  3522.                     \$('.uv-ticket-scroll-region').animate({
  3523.                         scrollTop: \$('#default').outerHeight()
  3524.                     }, 'slow');
  3525.                 },
  3526.                 cancelEdit : function(e) {
  3527.                     this.initEditThread();
  3528.                     tinymce.get('uv-edit-thread').destroy()
  3529.                 },
  3530.                 editThread : function(e) {
  3531.                     \$('.thread-edit-container .cancel-edit').trigger('click');
  3532.                     this.initEditThread();
  3533.                     this.\$el.find('.message').hide().after(this.editThreadTemplate());
  3534.                     this.\$el.find('.uv-ticket-uploads').hide()
  3536.                     InitTinyMce('#uv-edit-thread');
  3537.                     tinymce.get('uv-edit-thread').setContent(this.model.attributes.reply);
  3538.                     this.\$el.find('img').removeAttr('crossorigin');
  3539.                 },
  3540.                 initEditThread: function() {
  3541.                     \$('.thread-edit-container').remove();
  3542.                     messageElement = this.\$el.find('.message');
  3543.                     messageElement.show();
  3544.                     this.\$el.find('.uv-ticket-uploads').show()
  3545.                 },
  3546.                 updateThread : function(e) {
  3547.                     e.preventDefault();
  3548.                     var currentElement = Backbone.\$(e.currentTarget);
  3549.                     parent = currentElement.parents('.thread-edit-container')
  3550.                     parent.find('.uv-field-message').remove()
  3552.                     var html = tinyMCE.get(\"uv-edit-thread\").getContent();
  3553.                     if(app.appView.stripHTML(html) != '') {
  3554.                         var self = this;
  3555.                         currentElement.attr(\"disabled\", \"disabled\");
  3556.                         this.model.set('reply', html);
  3557.                         app.appView.showLoader()
  3558.                         this.model.save({}, {
  3559.                             url : \"";
  3560.         // line 2316
  3561.         echo $this->extensions['Symfony\Bridge\Twig\Extension\RoutingExtension']->getPath("helpdesk_member_thread_update_xhr");
  3562.         echo "/\" + this.model.id,
  3563.                             success : function (model, response, options) {
  3564.                                 app.appView.hideLoader()
  3565.                                 messageElement = self.\$el.find('.message');
  3566.                                 if(response.alertClass == 'success') {
  3567.                                     messageElement.html(self.model.attributes.reply).show();
  3568.                                     messageElement.find('.uv-icon-ellipsis').remove();
  3569.                                     messageElement.find('.helpdesk_blockquote').eq(0).before(\"<span class='uv-icon-ellipsis uv-ellipsis-mirror'></span>\").hide();
  3570.                                 }
  3572.                                 self.initEditThread();
  3573.                                 tinymce.get('uv-edit-thread').destroy()
  3574.                                 app.appView.renderResponseAlert(response);
  3575.                             },
  3576.                             error: function (model, xhr, options) {
  3577.                                 self.initEditThread();
  3578.                                 tinymce.get('uv-edit-thread').destroy()
  3579.                                 if(url = xhr.getResponseHeader('Location'))
  3580.                                     window.location = url;
  3581.                                 var response = warningResponse;
  3582.                                 if(xhr.responseJSON)
  3583.                                     response = xhr.responseJSON;
  3584.                                 app.appView.hideLoader()
  3585.                                 app.appView.renderResponseAlert(response);
  3586.                             }
  3587.                         });
  3588.                     } else {
  3589.                         this.\$el.find('.uv-element-block-textarea').append(\"<span class='uv-field-message'>";
  3590.         // line 2343
  3591.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("This field is mandatory"), "html", null, true);
  3592.         echo "</span>\");
  3593.                     }
  3594.                 },
  3595.                 toggleCreateTaskBar : function() {
  3596.                     if(threadIds.length) {
  3597.                         \$(\"#uv-task-view\").css('right', '0px');
  3598.                         \$(\"#uv-task-view .uv-create-task\").show()
  3599.                         \$(\"#uv-task-view .uv-task-list\").hide()
  3600.                     } else {
  3601.                         \$(\"#uv-task-view\").css('right', '-300px');
  3602.                         \$(\"#uv-task-view .uv-create-task\").hide()
  3603.                         \$(\"#uv-task-view .uv-task-list\").show()
  3604.                     }
  3605.                 },
  3606.                 copyThreadLink: function(e){
  3607.                     _.delay(function(){
  3608.                         \$(e.currentTarget).before('<input type=\"text\" class=\"input-copy-thread-link uv-field\" value=\"' + window.location.href + '\"/>');
  3609.                         \$(e.currentTarget).prev().focus().select();
  3610.                     }, 100);
  3611.                 },
  3612.                 removeCopyThreadLink: function(e){
  3613.                     \$(e.currentTarget).remove();
  3614.                 },
  3615.                 toggleThreadPropertyIcon: function(e) {
  3616.                     if(jQuery.inArray(this.model.id, threadIds) !== -1 || this.model.get('bookmark') || this.model.get('isLocked')) {
  3617.                         this.\$el.find('.uv-icon-pinned').parents('.uv-ticket-strip').show()
  3618.                     } else {
  3619.                         this.\$el.find('.uv-icon-pinned').parents('.uv-ticket-strip').hide()
  3620.                     }
  3622.                     if(jQuery.inArray(this.model.id, threadIds) !== -1)
  3623.                         this.\$el.find('.uv-icon-marked-task').parent().show()
  3624.                     else
  3625.                         this.\$el.find('.uv-icon-marked-task').parent().hide()
  3627.                     if(this.model.get('bookmark'))
  3628.                         this.\$el.find('.uv-icon-pinned').parent().show()
  3629.                     else
  3630.                         this.\$el.find('.uv-icon-pinned').parent().hide()
  3632.                     if(this.model.get('isLocked'))
  3633.                         this.\$el.find('.uv-icon-locked').parent().show()
  3634.                     else
  3635.                         this.\$el.find('.uv-icon-locked').parent().hide()
  3636.                 }
  3637.             });
  3639.             // Ticket Thread List
  3640.             var ThreadList = Backbone.View.extend({
  3641.                 el : \$(\".thread-list\"),
  3642.                 initialize : function() {
  3643.                     this.listenTo(threadCollection.fullCollection, \"add\", this.renderThread);
  3644.                 },
  3645.                 renderThread : function (item) {
  3646.                     var threadItem = new ThreadItem({
  3647.                         model: item
  3648.                     });
  3649.                     if(item.id < threadCollection.fullCollection.at(0).id)
  3650.                         this.\$el.prepend(threadItem.render().el);
  3651.                     else
  3652.                         this.\$el.append(threadItem.render().el);
  3653.                     threadItem.\$el.find('.helpdesk_blockquote').eq(0).before(\"<span class='uv-icon-ellipsis uv-ellipsis-mirror'></span>\").hide();
  3654.                     //emojifyRun();
  3655.                     this.\$el.find('img').removeAttr('crossorigin');
  3656.                     this.\$el.find('div.message a').attr('target', '_blank');
  3657.                     app.appView.relativeTime();
  3658.                 }
  3659.             });
  3661.             // Ticket Pagination View
  3662.             var Pagination = Backbone.View.extend({
  3663.                 el: \$('.uv-ticket-accordion'),
  3664.                 events: {
  3665.                     'click .uv-ticket-count-stat': 'loadMore',
  3666.                 },
  3667.                 renderPagination: function(pagination) {
  3668.                     if(pagination.totalCount - pagination.lastItemNumber > 0 && pagination.lastItemNumber > 0) {
  3669.                         var remain = pagination.totalCount - pagination.lastItemNumber;
  3670.                         \$('.uv-ticket-count-stat').text(remain)
  3671.                         \$('.uv-ticket-accordion').removeClass('uv-ticket-accordion-expanded').removeClass('uv-ticket-accordion-no-count')
  3672.                     } else {
  3673.                         \$('.uv-ticket-accordion').addClass('uv-ticket-accordion-expanded').addClass('uv-ticket-accordion-no-count')
  3674.                     }
  3675.                 },
  3676.                 loadMore: function() {
  3677.                     threadCollection.syncData();
  3678.                 }
  3679.             });
  3681.             // Ticket collaborator Item View
  3682.             var CollaboratorItem = Backbone.View.extend({
  3683.                 tagName : \"a\",
  3684.                 className: 'uv-btn-tag',
  3685.                 template : _.template(\"";
  3686.         // line 2436
  3687.         if (twig_get_attribute($this->env, $this->source, (isset($context["user_service"]) || array_key_exists("user_service", $context) ? $context["user_service"] : (function () { throw new RuntimeError('Variable "user_service" does not exist.', 2436, $this->source); })()), "isAccessAuthorized", [0 => "ROLE_AGENT_DELETE_COLLABORATOR_FROM_TICKET"], "method", false, false, false, 2436)) {
  3688.             echo "<span class='uv-tag'><span class='uv-icon-remove-dark-before'></span><%- name %></span>";
  3689.         } else {
  3690.             echo "<span class='uv-tag-delete'><%- name %></span>";
  3691.         }
  3692.         echo "\"),
  3693.                 events : {
  3694.                     'click .uv-tag' : 'confirmRemove'
  3695.                 },
  3696.                 render : function () {
  3697.                     this.\$el.html(this.template(this.model.toJSON()));
  3698.                     return this;
  3699.                 },
  3700.                 unrender : function(response) {
  3701.                     if(response.alertMessage != undefined) {
  3702.                         app.appView.renderResponseAlert(response);
  3703.                     }
  3704.                 },
  3705.                 removeItem: function() {
  3706.                     ";
  3707.         // line 2450
  3708.         if (twig_get_attribute($this->env, $this->source, (isset($context["user_service"]) || array_key_exists("user_service", $context) ? $context["user_service"] : (function () { throw new RuntimeError('Variable "user_service" does not exist.', 2450, $this->source); })()), "isAccessAuthorized", [0 => "ROLE_AGENT_ADD_COLLABORATOR_TO_TICKET"], "method", false, false, false, 2450)) {
  3709.             // line 2451
  3710.             echo "                        self = this;
  3711.                         app.appView.showLoader();
  3712.                         this.model.destroy({
  3713.                             data : { 'ticketId' : this.model.attributes.ticketId },
  3714.                             success : function (model, response, options) {
  3715.                                 app.appView.hideLoader();
  3716.                                 self.\$el.remove();
  3717.                                 self.unrender(response);
  3718.                             },
  3719.                             error: function (model, xhr, options) {
  3720.                                 if(url = xhr.getResponseHeader('Location'))
  3721.                                     window.location = url;
  3722.                                 var response = warningResponse;
  3723.                                 if(xhr.responseJSON)
  3724.                                     response = xhr.responseJSON;
  3726.                                 app.appView.hideLoader();
  3727.                                 app.appView.renderResponseAlert(response);
  3728.                             }
  3729.                         });
  3730.                     ";
  3731.         }
  3732.         // line 2472
  3733.         echo "                },
  3734.                 confirmRemove: function(e) {
  3735.                     e.preventDefault();
  3736.                     ";
  3737.         // line 2475
  3738.         if (twig_get_attribute($this->env, $this->source, (isset($context["user_service"]) || array_key_exists("user_service", $context) ? $context["user_service"] : (function () { throw new RuntimeError('Variable "user_service" does not exist.', 2475, $this->source); })()), "isAccessAuthorized", [0 => "ROLE_AGENT_ADD_COLLABORATOR_TO_TICKET"], "method", false, false, false, 2475)) {
  3739.             // line 2476
  3740.             echo "                        app.appView.openConfirmModal(this);
  3741.                     ";
  3742.         }
  3743.         // line 2478
  3744.         echo "                }
  3745.             });
  3747.             // Ticket Collaborator View
  3748.             var CollaboratorList = Backbone.View.extend({
  3749.                 el : \$(\".collaborator-list-block\"),
  3750.                 events : {
  3751.                     'keypress .uv-field' : 'addCollaborator',
  3752.                     'focusout .uv-field' : 'removeErrorClass'
  3753.                 },
  3754.                 initialize : function() {
  3755.                     //Backbone.Validation.bind(this);
  3756.                 },
  3757.                 render : function() {
  3758.                     this.\$el.find(\".collaborator-list\").html('');
  3759.                     var self = this;
  3760.                     collaboratorOptionHtml = '';
  3762.                     if(collaboratorCollection.length) {
  3763.                         _.each(collaboratorCollection.models, function (item) {
  3764.                             this.renderCollaborator(item);
  3765.                         }, this);
  3766.                     }
  3767.                     ticketView.addCCCollaborators()
  3768.                 },
  3769.                 renderCollaborator : function (item) {
  3770.                     var collaborator = new CollaboratorItem({
  3771.                         model: item
  3772.                     });
  3773.                     this.\$el.find('.collaborator-list').append(collaborator.render().el);
  3774.                 },
  3775.                 removeErrorClass: function(e) {
  3776.                     var inputElement = Backbone.\$(e.currentTarget);
  3777.                     inputElement.removeClass('uv-field-error');
  3778.                     inputElement.parents('.uv-element-block').find('.uv-field-message').remove()
  3779.                 },
  3780.                 addCollaborator : function(e) {
  3781.                     ";
  3782.         // line 2515
  3783.         if (twig_get_attribute($this->env, $this->source, (isset($context["user_service"]) || array_key_exists("user_service", $context) ? $context["user_service"] : (function () { throw new RuntimeError('Variable "user_service" does not exist.', 2515, $this->source); })()), "isAccessAuthorized", [0 => "ROLE_AGENT_ADD_COLLABORATOR_TO_TICKET"], "method", false, false, false, 2515)) {
  3784.             // line 2516
  3785.             echo "                        var inputElement = Backbone.\$(e.currentTarget);
  3786.                         inputElement.removeClass('uv-field-error');
  3787.                         inputElement.parents('.uv-element-block').find('.uv-field-message').remove()
  3788.                         var text = inputElement.val().trim();
  3790.                         if (e.which === 13 && text) {
  3791.                             this.model = new CollaboratorModel();
  3792.                             self = this;
  3793.                             this.model.set({email: text})
  3795.                             if(this.model.isValid(true)) {
  3796.                                 app.appView.showLoader();
  3797.                                 this.model.save({},{
  3798.                                     success : function (model, response, options) {
  3799.                                         inputElement.val('');
  3800.                                         if(response.alertClass == \"success\") {
  3801.                                             collaboratorCollection.add(model);
  3802.                                         }
  3803.                                         self.render();
  3804.                                         app.appView.hideLoader();
  3805.                                         app.appView.renderResponseAlert(response);
  3806.                                     },
  3807.                                     error: function (model, xhr, options) {
  3808.                                         if(url = xhr.getResponseHeader('Location'))
  3809.                                             window.location = url;
  3810.                                         var response = warningResponse;
  3811.                                         if(xhr.responseJSON)
  3812.                                             response = xhr.responseJSON;
  3814.                                         app.appView.hideLoader();
  3815.                                         app.appView.renderResponseAlert(response);
  3816.                                     }
  3817.                                 });
  3818.                             } else {
  3819.                                 inputElement.addClass('uv-field-error');
  3820.                                 if(text)
  3821.                                     inputElement.parents('.uv-element-block').append(\"<span class='uv-field-message'>";
  3822.             // line 2552
  3823.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Email address is invalid"), "html", null, true);
  3824.             echo "</span>\");
  3825.                             }
  3826.                         }
  3827.                     ";
  3828.         }
  3829.         // line 2556
  3830.         echo "                }
  3831.             });
  3834.             // Ticket Tag Item View
  3835.             var TagItem = Backbone.View.extend({
  3836.                 tagName : \"a\",
  3837.                 className : \"uv-btn-tag\",
  3838.                 template : _.template(\"<span class='uv-tag'>";
  3839.         // line 2564
  3840.         if (twig_get_attribute($this->env, $this->source, (isset($context["user_service"]) || array_key_exists("user_service", $context) ? $context["user_service"] : (function () { throw new RuntimeError('Variable "user_service" does not exist.', 2564, $this->source); })()), "isAccessAuthorized", [0 => "ROLE_AGENT_DELETE_TAG"], "method", false, false, false, 2564)) {
  3841.             echo "<span class='uv-icon-remove-dark-before'></span>";
  3842.         }
  3843.         echo "<%- name %></span>\"),
  3844.                 events : {
  3845.                     'click .uv-tag' : \"confirmRemove\"
  3846.                 },
  3847.                 render : function () {
  3848.                     this.\$el.html(this.template(this.model.toJSON()));
  3849.                     return this;
  3850.                 },
  3851.                 unrender : function(response) {
  3852.                     if(response.alertMessage != undefined) {
  3853.                         tagListView.render();
  3854.                         app.appView.renderResponseAlert(response);
  3855.                     }
  3856.                 },
  3857.                 removeItem : function () {
  3858.                     ";
  3859.         // line 2579
  3860.         if (twig_get_attribute($this->env, $this->source, (isset($context["user_service"]) || array_key_exists("user_service", $context) ? $context["user_service"] : (function () { throw new RuntimeError('Variable "user_service" does not exist.', 2579, $this->source); })()), "isAccessAuthorized", [0 => "ROLE_AGENT_DELETE_TAG"], "method", false, false, false, 2579)) {
  3861.             // line 2580
  3862.             echo "                    self = this;
  3863.                     app.appView.showLoader();
  3864.                     this.model.destroy({
  3865.                         data : { 'ticketId' : ticketModel.id } ,
  3866.                         success : function (model, response, options) {
  3867.                             app.appView.hideLoader();
  3868.                             self.\$el.remove();
  3869.                             self.unrender(response);
  3870.                         },
  3871.                         error: function (model, xhr, options) {
  3872.                             if(url = xhr.getResponseHeader('Location'))
  3873.                                 window.location = url;
  3874.                             var response = warningResponse;
  3875.                             if(xhr.responseJSON)
  3876.                                 response = xhr.responseJSON;
  3878.                             app.appView.hideLoader();
  3879.                             app.appView.renderResponseAlert(response);
  3880.                         }
  3881.                     });
  3882.                     ";
  3883.         }
  3884.         // line 2601
  3885.         echo "                },
  3886.                 confirmRemove: function(e) {
  3887.                     e.preventDefault();
  3888.                     ";
  3889.         // line 2604
  3890.         if (twig_get_attribute($this->env, $this->source, (isset($context["user_service"]) || array_key_exists("user_service", $context) ? $context["user_service"] : (function () { throw new RuntimeError('Variable "user_service" does not exist.', 2604, $this->source); })()), "isAccessAuthorized", [0 => "ROLE_AGENT_DELETE_TAG"], "method", false, false, false, 2604)) {
  3891.             // line 2605
  3892.             echo "                    app.appView.openConfirmModal(this)
  3893.                     ";
  3894.         }
  3895.         // line 2607
  3896.         echo "                }
  3897.             });
  3899.             // Ticket Tag View
  3900.             var TagList = Backbone.View.extend({
  3901.                 el : \$(\".tag-list-block\"),
  3902.                 events : {
  3903.                     'keypress .uv-field' : 'addTag',
  3904.                     'focusout .uv-field' : 'removeErrorClass',
  3905.                     'click .uv-dropdown-list li': 'addTag'
  3906.                 },
  3907.                 render : function() {
  3908.                     var self = this;
  3909.                     this.\$el.find(\".tag-list\").html('');
  3910.                     if(tagCollection.length) {
  3911.                         _.each(tagCollection.models, function (item) {
  3912.                             this.renderTag(item);
  3913.                         }, this);
  3914.                     }
  3915.                 },
  3916.                 renderTag : function (item) {
  3917.                     var tag = new TagItem({
  3918.                         model: item
  3919.                     });
  3920.                     this.\$el.find('.tag-list').append(tag.render().el);
  3921.                 },
  3922.                 addTag : function(e) {
  3923.                     ";
  3924.         // line 2634
  3925.         if (twig_get_attribute($this->env, $this->source, (isset($context["user_service"]) || array_key_exists("user_service", $context) ? $context["user_service"] : (function () { throw new RuntimeError('Variable "user_service" does not exist.', 2634, $this->source); })()), "isAccessAuthorized", [0 => "ROLE_AGENT_ADD_TAG"], "method", false, false, false, 2634)) {
  3926.             // line 2635
  3927.             echo "                        var currentElement = Backbone.\$(e.currentTarget);
  3928.                         if(currentElement.is('li')) {
  3929.                             var inputElement = currentElement.parents('.uv-field-block').find('.uv-dropdown-other');
  3930.                             var text = currentElement.text().trim();
  3931.                         } else {
  3932.                             var inputElement = currentElement;
  3933.                             var text = inputElement.val().trim();
  3934.                         }
  3935.                         inputElement.removeClass('uv-field-error');
  3936.                         inputElement.parents('.uv-element-block').find('.uv-field-message').remove()
  3938.                         if (currentElement.is('li') || (e.which === 13 && text)) {
  3939.                             if(text.length <= 20) {
  3940.                                 if(tagCollection.isTagExist(text)) {
  3941.                                     var self = this;
  3942.                                     inputElement.val('');
  3943.                                     this.model = new TagModel();
  3944.                                     this.model.set({name:text});
  3945.                                     self = this;
  3947.                                     app.appView.showLoader();
  3948.                                     this.model.save({}, {
  3949.                                         success: function (model, response, options) {
  3950.                                             inputElement.parent().find(\"li:not(.uv-no-results)\").remove()
  3951.                                             inputElement.parent().find(\".uv-no-results\").show()
  3952.                                             if(!currentElement.is('li')) {
  3953.                                                 inputElement.trigger('click')
  3954.                                             }
  3955.                                             if(response.alertClass == \"success\") {
  3956.                                                 tagCollection.add(model);
  3957.                                                 self.render();
  3958.                                             }
  3960.                                             app.appView.hideLoader();
  3961.                                             app.appView.renderResponseAlert(response);
  3962.                                         },
  3963.                                         error: function (model, xhr, options) {
  3964.                                             if(url = xhr.getResponseHeader('Location'))
  3965.                                                 window.location = url;
  3966.                                             var response = warningResponse;
  3967.                                             if(xhr.responseJSON)
  3968.                                                 response = xhr.responseJSON;
  3970.                                             app.appView.hideLoader();
  3971.                                             app.appView.renderResponseAlert(response);
  3972.                                         }
  3973.                                     });
  3974.                                 } else {
  3975.                                     inputElement.addClass('uv-field-error');
  3976.                                     inputElement.parents('.uv-element-block').append(\"<span class='uv-field-message'>";
  3977.             // line 2684
  3978.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Tag with same name already exist"), "html", null, true);
  3979.             echo "</span>\");
  3980.                                 }
  3981.                             } else {
  3982.                                 inputElement.addClass('uv-field-error');
  3983.                                 inputElement.parents('.uv-element-block').append(\"<span class='uv-field-message'>";
  3984.             // line 2688
  3985.             echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Text length should be less than 20 charactors"), "html", null, true);
  3986.             echo "</span>\");
  3987.                             }
  3988.                         }
  3989.                     ";
  3990.         }
  3991.         // line 2692
  3992.         echo "                },
  3993.                 removeErrorClass: function(e) {
  3994.                     var inputElement = Backbone.\$(e.currentTarget);
  3995.                     inputElement.removeClass('uv-field-error');
  3996.                     inputElement.parents('.uv-element-block').find('.uv-field-message').remove()
  3997.                 },
  3998.             });
  4000.             // Ticket Label Item View
  4001.             var LabelItem = Backbone.View.extend({
  4002.                 tagName : \"a\",
  4003.                 className : \"uv-btn-label\",
  4004.                 template : _.template(\"<span class='uv-tag'><span class='uv-icon-remove-before'></span><%- name %></span>\"),
  4005.                 events : {
  4006.                     'click .uv-tag' : \"confirmRemove\"
  4007.                 },
  4008.                 render : function () {
  4009.                     this.\$el.html(this.template(this.model.toJSON()));
  4010.                     return this;
  4011.                 },
  4012.                 unrender : function(response) {
  4013.                     if(response.alertMessage != undefined) {
  4014.                         labelListView.render();
  4015.                         app.appView.renderResponseAlert(response);
  4016.                     }
  4017.                 },
  4018.                 removeItem : function () {
  4019.                     self = this;
  4020.                     app.appView.showLoader();
  4022.                     this.model.destroy({
  4023.                         url : \"";
  4024.         // line 2723
  4025.         echo $this->extensions['Symfony\Bridge\Twig\Extension\RoutingExtension']->getPath("helpdesk_member_update_ticket_attributes_xhr");
  4026.         echo "\",
  4027.                         data : { attribute :'label', 'ticketId': ticketModel.id, 'labelId': this.model.get('id') },
  4028.                         success : function (model, response, options) {
  4029.                             app.appView.hideLoader();
  4030.                             self.\$el.remove();
  4031.                             self.unrender(response);
  4032.                         },
  4033.                         error: function (model, xhr, options) {
  4034.                             if(url = xhr.getResponseHeader('Location'))
  4035.                                 window.location = url;
  4036.                             var response = warningResponse;
  4037.                             if(xhr.responseJSON)
  4038.                                 response = xhr.responseJSON;
  4040.                             app.appView.hideLoader();
  4041.                             app.appView.renderResponseAlert(response);
  4042.                         }
  4043.                     });
  4044.                 },
  4045.                 confirmRemove: function(e) {
  4046.                     e.preventDefault();
  4047.                     app.appView.openConfirmModal(this)
  4048.                 }
  4049.             });
  4051.             // Ticket Label View
  4052.             var LabelList = Backbone.View.extend({
  4053.                 el : \$(\".label-list-block\"),
  4054.                 events : {
  4055.                     'keypress .uv-field' : 'addLabel',
  4056.                     'focusout .uv-field' : 'removeErrorClass',
  4057.                     'click .uv-dropdown-list li': 'addLabel'
  4058.                 },
  4059.                 render : function() {
  4060.                     var self = this;
  4061.                     this.\$el.find(\".label-list\").html('');
  4062.                     if(labelCollection.length) {
  4063.                         _.each(labelCollection.models, function (item) {
  4064.                             this.renderLabel(item);
  4065.                         }, this);
  4066.                     }
  4067.                 },
  4068.                 renderLabel : function (item) {
  4069.                     var label = new LabelItem({
  4070.                         model: item
  4071.                     });
  4072.                     lavelItem = label.render().el;
  4073.                     \$(lavelItem).attr('style', 'background:' + item.attributes.color)
  4074.                     this.\$el.find('.label-list').append(lavelItem);
  4075.                 },
  4076.                 addLabel : function(e) {
  4077.                     var currentElement = Backbone.\$(e.currentTarget);
  4078.                     if(currentElement.is('li')) {
  4079.                         var inputElement = currentElement.parents('.uv-field-block').find('.uv-dropdown-other');
  4080.                         var text = currentElement.text().trim();
  4081.                     } else {
  4082.                         var inputElement = currentElement;
  4083.                         var text = inputElement.val().trim();
  4084.                     }
  4085.                     inputElement.removeClass('uv-field-error');
  4086.                     inputElement.parents('.uv-element-block').find('.uv-field-message').remove()
  4088.                     if (currentElement.is('li') || (e.which === 13 && text)) {
  4089.                         if(text.length <= 20) {
  4090.                             if(labelCollection.isLabelExist(text)) {
  4091.                                 var self = this;
  4092.                                 inputElement.val('');
  4093.                                 this.model = new LabelModel();
  4094.                                 this.model.set({name:text});
  4095.                                 self = this;
  4097.                                 app.appView.showLoader();
  4098.                                 this.model.save({}, {
  4099.                                     success: function (model, response, options) {
  4100.                                         inputElement.parent().find(\"li:not(.uv-no-results)\").remove()
  4101.                                         inputElement.parent().find(\".uv-no-results\").show()
  4102.                                         if(!currentElement.is('li')) {
  4103.                                             inputElement.trigger('click')
  4104.                                         }
  4105.                                         if(response.alertClass == \"success\") {
  4106.                                             labelCollection.add(model);
  4107.                                             self.render();
  4108.                                         }
  4110.                                         app.appView.hideLoader();
  4111.                                         app.appView.renderResponseAlert(response);
  4112.                                     },
  4113.                                     error: function (model, xhr, options) {
  4114.                                         if(url = xhr.getResponseHeader('Location'))
  4115.                                             window.location = url;
  4116.                                         var response = warningResponse;
  4117.                                         if(xhr.responseJSON)
  4118.                                             response = xhr.responseJSON;
  4120.                                         app.appView.hideLoader();
  4121.                                         app.appView.renderResponseAlert(response);
  4122.                                     }
  4123.                                 });
  4124.                             } else {
  4125.                                 inputElement.addClass('uv-field-error');
  4126.                                 inputElement.parents('.uv-element-block').append(\"<span class='uv-field-message'>";
  4127.         // line 2823
  4128.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Label with same name already exist"), "html", null, true);
  4129.         echo "</span>\");
  4130.                             }
  4131.                         } else {
  4132.                             inputElement.addClass('uv-field-error');
  4133.                             inputElement.parents('.uv-element-block').append(\"<span class='uv-field-message'>";
  4134.         // line 2827
  4135.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Text length should be less than 20 charactors"), "html", null, true);
  4136.         echo "</span>\");
  4137.                         }
  4138.                     }
  4139.                 },
  4140.                 removeErrorClass: function(e) {
  4141.                     var inputElement = Backbone.\$(e.currentTarget);
  4142.                     inputElement.removeClass('uv-field-error');
  4143.                     inputElement.parents('.uv-element-block').find('.uv-field-message').remove()
  4144.                 },
  4145.             });
  4147.             // Ticket Router
  4148.             var Router = Backbone.Router.extend({
  4149.                 routes: {
  4150.                     'thread/:thread' : 'threadRequestedId'
  4151.                 },
  4152.                 threadRequestedId: function(thread){
  4153.                     threadCollection.threadRequestedId = thread;
  4154.                 },
  4155.                 scrollPage : function(divId) {
  4156.                     if(\$(divId).length){
  4157.                         \$('li a[href=\"'+divId+'\"]').trigger('click');
  4158.                         \$('.uv-ticket-scroll-region').animate({
  4159.                             scrollTop: \$(divId).offset().top
  4160.                         }, 'slow');
  4161.                     } else if(divId == '#') { //scroll to last thread added
  4162.                         if(threadCollection.fullCollection.length)
  4163.                             this.scrollPage('#thread' + threadCollection.fullCollection.at(0).id);
  4164.                     }
  4165.                 }
  4166.             });
  4168.             var customerForm = new CustomerForm({
  4169.                 el : \$(\".uv-main-info-update-block\"),
  4170.                 model : new CustomerModel()
  4171.             });
  4173.             var ticketNavigation = \$.parseJSON('";
  4174.         // line 2864
  4175.         echo json_encode((isset($context["ticketNavigationIteration"]) || array_key_exists("ticketNavigationIteration", $context) ? $context["ticketNavigationIteration"] : (function () { throw new RuntimeError('Variable "ticketNavigationIteration" does not exist.', 2864, $this->source); })()));
  4176.         echo "');
  4178.             var ticketModel = new TicketModel({
  4179.                 id : \"";
  4180.         // line 2867
  4181.         echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 2867, $this->source); })()), "id", [], "any", false, false, false, 2867), "html", null, true);
  4182.         echo "\",
  4183.                 status : \"";
  4184.         // line 2868
  4185.         echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 2868, $this->source); })()), "status", [], "any", false, false, false, 2868), "id", [], "any", false, false, false, 2868), "html", null, true);
  4186.         echo "\",
  4187.                 priority : \"";
  4188.         // line 2869
  4189.         echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 2869, $this->source); })()), "priority", [], "any", false, false, false, 2869), "id", [], "any", false, false, false, 2869), "html", null, true);
  4190.         echo "\",
  4191.                 group : \"";
  4192.         // line 2870
  4193.         ((twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 2870, $this->source); })()), "supportGroup", [], "any", false, false, false, 2870)) ? (print (twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 2870, $this->source); })()), "supportGroup", [], "any", false, false, false, 2870), "id", [], "any", false, false, false, 2870), "html", null, true))) : (print ("")));
  4194.         echo "\",
  4195.                 subGroup : \"";
  4196.         // line 2871
  4197.         ((twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 2871, $this->source); })()), "supportTeam", [], "any", false, false, false, 2871)) ? (print (twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 2871, $this->source); })()), "supportTeam", [], "any", false, false, false, 2871), "id", [], "any", false, false, false, 2871), "html", null, true))) : (print ("")));
  4198.         echo "\",
  4199.                 agent : \"\",
  4200.                 profileImage : \"\",
  4201.                 isTrashed : \"";
  4202.         // line 2874
  4203.         echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 2874, $this->source); })()), "isTrashed", [], "any", false, false, false, 2874), "html", null, true);
  4204.         echo "\"
  4205.             });
  4207.             ticketApp.ticketView = ticketView = new TicketView({
  4208.                 model: ticketModel
  4209.             });
  4211.             uvdesk.ticket.model = ticketModel;
  4213.             threadCollection = new ThreadCollection();
  4214.             var threadList = new ThreadList();
  4215.             var pagination = new Pagination();
  4217.             var collaboratorCollection = new CollaboratorCollection(\$.parseJSON('";
  4218.         // line 2887
  4219.         echo json_encode(twig_get_attribute($this->env, $this->source, (isset($context["ticket_service"]) || array_key_exists("ticket_service", $context) ? $context["ticket_service"] : (function () { throw new RuntimeError('Variable "ticket_service" does not exist.', 2887, $this->source); })()), "getTicketCollaborators", [0 => twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 2887, $this->source); })()), "id", [], "any", false, false, false, 2887)], "method", false, false, false, 2887));
  4220.         echo "'));
  4221.             var collaboratorList = new CollaboratorList();
  4222.             collaboratorList.render();
  4224.             var tagCollection = new TagCollection(\$.parseJSON('";
  4225.         // line 2891
  4226.         echo json_encode(twig_get_attribute($this->env, $this->source, (isset($context["ticket_service"]) || array_key_exists("ticket_service", $context) ? $context["ticket_service"] : (function () { throw new RuntimeError('Variable "ticket_service" does not exist.', 2891, $this->source); })()), "getTicketTagsById", [0 => twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 2891, $this->source); })()), "id", [], "any", false, false, false, 2891)], "method", false, false, false, 2891));
  4227.         echo "'));
  4228.             var tagListView = new TagList();
  4229.             tagListView.render();
  4231.             var labelCollection = new LabelCollection(\$.parseJSON('";
  4232.         // line 2895
  4233.         echo json_encode(twig_get_attribute($this->env, $this->source, (isset($context["ticket_service"]) || array_key_exists("ticket_service", $context) ? $context["ticket_service"] : (function () { throw new RuntimeError('Variable "ticket_service" does not exist.', 2895, $this->source); })()), "getTicketLabels", [0 => twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 2895, $this->source); })()), "id", [], "any", false, false, false, 2895)], "method", false, false, false, 2895));
  4234.         echo "'));
  4235.             var labelListView = new LabelList();
  4236.             labelListView.render();
  4238.             var router = new Router();
  4239.             Backbone.history.start({push_state:true});
  4241.             threadCollection.syncData();
  4242.         });
  4243.     </script>
  4245.     <script>
  4246.         var sfTinyMceNew = \$.extend({}, sfTinyMce);
  4247.         var toolbarOptions = sfTinyMce.options.toolbar;
  4249.         sfTinyMce.init({
  4250.             selector : '.uv-ticket-reply textarea',
  4251.             toolbar: toolbarOptions + ' | translate',
  4252.             mentions : getMentions(),
  4253.             images_upload_url: \"\",
  4254.             setup: function(editor) {
  4255.                 editor.on('keydown', function(e) { /** for pageup, pagedown keys **/
  4256.                     if(e.keyCode == 34 || e.keyCode == 33){
  4257.                         e.preventDefault();
  4258.                     }
  4259.                 });
  4260.                 addTranslateButton(editor);
  4261.             }
  4262.         });
  4264.         function InitTinyMce(selector) {
  4265.             let sfTinyMceNew2 = \$.extend({}, sfTinyMceNew);
  4266.             sfTinyMceNew2.init({
  4267.                 selector : selector,
  4268.                 mentions : getMentions(),
  4269.                 setup: function(editor) {
  4270.                     addTranslateButton(editor);
  4271.                 }
  4272.             });
  4273.         }
  4275.         function getMentions(){
  4276.             return {
  4277.                 delimiter: ['#'],
  4278.                 items: 15,
  4279.                 source: function(){
  4280.                     return [
  4281.                         {
  4282.                             name : \"";
  4283.         // line 2943
  4284.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Ticket Id"), "html", null, true);
  4285.         echo "\",
  4286.                             value : \"";
  4287.         // line 2944
  4288.         echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 2944, $this->source); })()), "id", [], "any", false, false, false, 2944), "html", null, true);
  4289.         echo "\",
  4290.                         },
  4291.                         {
  4292.                             name : \"";
  4293.         // line 2947
  4294.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Subject"), "html", null, true);
  4295.         echo "\",
  4296.                             value : \"";
  4297.         // line 2948
  4298.         echo twig_escape_filter($this->env, twig_replace_filter(twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 2948, $this->source); })()), "subject", [], "any", false, false, false, 2948), ["
  4299. " => " ", " " => " "]), "html", null, true);
  4300.         echo "\",
  4301.                         },
  4302.                         {
  4303.                             name : \"";
  4304.         // line 2951
  4305.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Status"), "html", null, true);
  4306.         echo "\",
  4307.                             value : \"";
  4308.         // line 2952
  4309.         echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 2952, $this->source); })()), "status", [], "any", false, false, false, 2952), "description", [], "any", false, false, false, 2952), "html", null, true);
  4310.         echo "\",
  4311.                         },
  4312.                         {
  4313.                             name : \"";
  4314.         // line 2955
  4315.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Priority"), "html", null, true);
  4316.         echo "\",
  4317.                             value : \"";
  4318.         // line 2956
  4319.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans(twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 2956, $this->source); })()), "priority", [], "any", false, false, false, 2956), "description", [], "any", false, false, false, 2956)), "html", null, true);
  4320.         echo "\",
  4321.                         },
  4322.                         {
  4323.                             name : \"";
  4324.         // line 2959
  4325.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Type"), "html", null, true);
  4326.         echo "\",
  4327.                             value : \"";
  4328.         // line 2960
  4329.         echo twig_escape_filter($this->env, ((twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 2960, $this->source); })()), "type", [], "any", false, false, false, 2960)) ? (twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 2960, $this->source); })()), "type", [], "any", false, false, false, 2960), "description", [], "any", false, false, false, 2960)) : ($this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Not Assigned"))), "html", null, true);
  4330.         echo "\",
  4331.                         },
  4332.                         {
  4333.                             name : \"";
  4334.         // line 2963
  4335.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Group"), "html", null, true);
  4336.         echo "\",
  4337.                             value : \"";
  4338.         // line 2964
  4339.         echo twig_escape_filter($this->env, ((twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 2964, $this->source); })()), "supportGroup", [], "any", false, false, false, 2964)) ? (twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 2964, $this->source); })()), "supportGroup", [], "any", false, false, false, 2964), "description", [], "any", false, false, false, 2964)) : ($this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Not Assigned"))), "html", null, true);
  4340.         echo "\",
  4341.                         },
  4342.                         {
  4343.                             name : \"";
  4344.         // line 2967
  4345.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Team"), "html", null, true);
  4346.         echo "\",
  4347.                             value : \"";
  4348.         // line 2968
  4349.         echo twig_escape_filter($this->env, ((twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 2968, $this->source); })()), "supportTeam", [], "any", false, false, false, 2968)) ? (twig_get_attribute($this->env, $this->source, twig_get_attribute($this->env, $this->source, (isset($context["ticket"]) || array_key_exists("ticket", $context) ? $context["ticket"] : (function () { throw new RuntimeError('Variable "ticket" does not exist.', 2968, $this->source); })()), "supportTeam", [], "any", false, false, false, 2968), "description", [], "any", false, false, false, 2968)) : ($this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Not Assigned"))), "html", null, true);
  4350.         echo "\",
  4351.                         },
  4352.                         {
  4353.                             name : \"";
  4354.         // line 2971
  4355.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Customer Name"), "html", null, true);
  4356.         echo "\",
  4357.                             value : \"";
  4358.         // line 2972
  4359.         echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, (isset($context["customer"]) || array_key_exists("customer", $context) ? $context["customer"] : (function () { throw new RuntimeError('Variable "customer" does not exist.', 2972, $this->source); })()), "name", [], "any", false, false, false, 2972), "html", null, true);
  4360.         echo "\",
  4361.                         },
  4362.                         {
  4363.                             name : \"";
  4364.         // line 2975
  4365.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Customer Email"), "html", null, true);
  4366.         echo "\",
  4367.                             value : \"";
  4368.         // line 2976
  4369.         echo twig_escape_filter($this->env, twig_get_attribute($this->env, $this->source, (isset($context["customer"]) || array_key_exists("customer", $context) ? $context["customer"] : (function () { throw new RuntimeError('Variable "customer" does not exist.', 2976, $this->source); })()), "email", [], "any", false, false, false, 2976), "html", null, true);
  4370.         echo "\",
  4371.                         },
  4372.                         {
  4373.                             name : \"";
  4374.         // line 2979
  4375.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Agent Name"), "html", null, true);
  4376.         echo "\",
  4377.                             value : \"";
  4378.         // line 2980
  4379.         echo twig_escape_filter($this->env, ((twig_get_attribute($this->env, $this->source, ($context["ticketAgent"] ?? null), "name", [], "any", true, true, false, 2980)) ? (twig_get_attribute($this->env, $this->source, (isset($context["ticketAgent"]) || array_key_exists("ticketAgent", $context) ? $context["ticketAgent"] : (function () { throw new RuntimeError('Variable "ticketAgent" does not exist.', 2980, $this->source); })()), "name", [], "any", false, false, false, 2980)) : ($this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Not Assigned"))), "html", null, true);
  4380.         echo "\",
  4381.                         },
  4382.                         {
  4383.                             name : \"";
  4384.         // line 2983
  4385.         echo twig_escape_filter($this->env, $this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Agent Email"), "html", null, true);
  4386.         echo "\",
  4387.                             value : \"";
  4388.         // line 2984
  4389.         echo twig_escape_filter($this->env, ((twig_get_attribute($this->env, $this->source, ($context["ticketAgent"] ?? null), "email", [], "any", true, true, false, 2984)) ? (twig_get_attribute($this->env, $this->source, (isset($context["ticketAgent"]) || array_key_exists("ticketAgent", $context) ? $context["ticketAgent"] : (function () { throw new RuntimeError('Variable "ticketAgent" does not exist.', 2984, $this->source); })()), "email", [], "any", false, false, false, 2984)) : ($this->extensions['Symfony\Bridge\Twig\Extension\TranslationExtension']->trans("Not Assigned"))), "html", null, true);
  4390.         echo "\",
  4391.                         }
  4392.                     ];
  4393.                 },
  4394.                 insert: function(item) {
  4395.                     return '<span>' + item.value + '</span>';
  4396.                 }
  4397.             };
  4398.         }
  4399.     </script>
  4400. ";
  4401.         
  4402.         $__internal_319393461309892924ff6e74d6d6e64287df64b63545b994e100d4ab223aed02->leave($__internal_319393461309892924ff6e74d6d6e64287df64b63545b994e100d4ab223aed02_prof);
  4404.         
  4405.         $__internal_085b0142806202599c7fe3b329164a92397d8978207a37e79d70b8c52599e33e->leave($__internal_085b0142806202599c7fe3b329164a92397d8978207a37e79d70b8c52599e33e_prof);
  4407.     }
  4409.     public function getTemplateName()
  4410.     {
  4411.         return "@UVDeskCoreFramework/ticket.html.twig";
  4412.     }
  4414.     public function isTraitable()
  4415.     {
  4416.         return false;
  4417.     }
  4419.     public function getDebugInfo()
  4420.     {
  4421.         return array (  4389 => 2984,  4385 => 2983,  4379 => 2980,  4375 => 2979,  4369 => 2976,  4365 => 2975,  4359 => 2972,  4355 => 2971,  4349 => 2968,  4345 => 2967,  4339 => 2964,  4335 => 2963,  4329 => 2960,  4325 => 2959,  4319 => 2956,  4315 => 2955,  4309 => 2952,  4305 => 2951,  4298 => 2948,  4294 => 2947,  4288 => 2944,  4284 => 2943,  4233 => 2895,  4226 => 2891,  4219 => 2887,  4203 => 2874,  4197 => 2871,  4193 => 2870,  4189 => 2869,  4185 => 2868,  4181 => 2867,  4175 => 2864,  4135 => 2827,  4128 => 2823,  4025 => 2723,  3992 => 2692,  3985 => 2688,  3978 => 2684,  3927 => 2635,  3925 => 2634,  3896 => 2607,  3892 => 2605,  3890 => 2604,  3885 => 2601,  3862 => 2580,  3860 => 2579,  3840 => 2564,  3830 => 2556,  3823 => 2552,  3785 => 2516,  3783 => 2515,  3744 => 2478,  3740 => 2476,  3738 => 2475,  3733 => 2472,  3710 => 2451,  3708 => 2450,  3687 => 2436,  3591 => 2343,  3561 => 2316,  3497 => 2255,  3484 => 2245,  3477 => 2241,  3450 => 2217,  3437 => 2207,  3430 => 2203,  3403 => 2179,  3379 => 2157,  3335 => 2115,  3317 => 2100,  3307 => 2093,  3299 => 2088,  3271 => 2063,  3265 => 2060,  3235 => 2033,  3128 => 1929,  3123 => 1927,  3074 => 1881,  2799 => 1609,  2789 => 1602,  2781 => 1597,  2771 => 1590,  2763 => 1585,  2753 => 1578,  2744 => 1572,  2737 => 1568,  2731 => 1565,  2719 => 1556,  2707 => 1547,  2701 => 1544,  2694 => 1540,  2688 => 1537,  2666 => 1518,  2651 => 1506,  2641 => 1499,  2634 => 1495,  2616 => 1480,  2596 => 1463,  2588 => 1458,  2584 => 1457,  2576 => 1452,  2568 => 1447,  2563 => 1445,  2553 => 1438,  2549 => 1437,  2524 => 1417,  2519 => 1415,  2504 => 1403,  2484 => 1386,  2477 => 1382,  2469 => 1377,  2461 => 1374,  2456 => 1372,  2443 => 1362,  2440 => 1361,  2434 => 1358,  2429 => 1356,  2426 => 1355,  2424 => 1354,  2418 => 1351,  2413 => 1349,  2407 => 1347,  2401 => 1345,  2398 => 1344,  2392 => 1341,  2389 => 1340,  2387 => 1339,  2375 => 1330,  2368 => 1326,  2356 => 1317,  2351 => 1315,  2346 => 1313,  2334 => 1304,  2329 => 1302,  2324 => 1300,  2312 => 1291,  2280 => 1262,  2274 => 1259,  2270 => 1258,  2264 => 1256,  2254 => 1255,  2242 => 1252,  2239 => 1251,  2226 => 1240,  2220 => 1238,  2214 => 1236,  2212 => 1235,  2207 => 1233,  2199 => 1228,  2194 => 1226,  2188 => 1224,  2183 => 1221,  2178 => 1218,  2175 => 1217,  2165 => 1208,  2162 => 1184,  2157 => 1162,  2148 => 1155,  2138 => 1147,  2133 => 1145,  2129 => 1144,  2125 => 1143,  2121 => 1142,  2116 => 1141,  2114 => 1140,  2110 => 1139,  2105 => 1137,  2098 => 1133,  2088 => 1126,  2084 => 1125,  2079 => 1123,  2073 => 1120,  2064 => 1114,  2056 => 1109,  2051 => 1107,  2043 => 1104,  2038 => 1102,  2035 => 1101,  2032 => 1100,  2024 => 1094,  2015 => 1088,  2011 => 1087,  2006 => 1085,  2000 => 1082,  1991 => 1076,  1983 => 1071,  1978 => 1069,  1966 => 1060,  1962 => 1059,  1955 => 1055,  1952 => 1054,  1941 => 1051,  1936 => 1050,  1932 => 1049,  1926 => 1046,  1903 => 1026,  1900 => 1025,  1889 => 1022,  1884 => 1021,  1880 => 1020,  1873 => 1016,  1864 => 1010,  1854 => 1003,  1846 => 1000,  1841 => 998,  1838 => 997,  1828 => 988,  1823 => 986,  1819 => 985,  1815 => 984,  1811 => 983,  1806 => 982,  1804 => 981,  1800 => 980,  1795 => 978,  1789 => 975,  1779 => 968,  1775 => 967,  1770 => 965,  1764 => 962,  1754 => 955,  1745 => 949,  1740 => 947,  1728 => 938,  1724 => 937,  1717 => 933,  1714 => 932,  1703 => 929,  1698 => 928,  1694 => 927,  1687 => 923,  1666 => 905,  1659 => 903,  1654 => 901,  1651 => 900,  1646 => 896,  1640 => 894,  1638 => 893,  1634 => 892,  1630 => 891,  1624 => 888,  1617 => 884,  1612 => 881,  1601 => 872,  1594 => 867,  1590 => 865,  1586 => 863,  1578 => 861,  1576 => 860,  1570 => 859,  1567 => 858,  1565 => 857,  1561 => 855,  1552 => 852,  1545 => 851,  1541 => 850,  1536 => 848,  1533 => 847,  1530 => 846,  1525 => 842,  1519 => 840,  1513 => 838,  1511 => 837,  1507 => 835,  1504 => 833,  1501 => 832,  1495 => 830,  1485 => 828,  1482 => 827,  1472 => 825,  1470 => 824,  1463 => 820,  1457 => 816,  1449 => 814,  1446 => 813,  1444 => 812,  1437 => 810,  1429 => 809,  1422 => 804,  1415 => 799,  1411 => 798,  1407 => 797,  1403 => 795,  1393 => 793,  1391 => 792,  1385 => 791,  1374 => 787,  1370 => 786,  1361 => 780,  1354 => 776,  1350 => 774,  1340 => 765,  1333 => 760,  1326 => 755,  1319 => 750,  1313 => 748,  1311 => 747,  1308 => 746,  1303 => 744,  1298 => 743,  1296 => 742,  1291 => 740,  1288 => 739,  1282 => 737,  1280 => 736,  1272 => 730,  1269 => 729,  1264 => 726,  1260 => 725,  1256 => 724,  1252 => 723,  1247 => 722,  1243 => 719,  1237 => 714,  1231 => 712,  1225 => 711,  1216 => 704,  1207 => 698,  1203 => 697,  1198 => 695,  1192 => 691,  1190 => 690,  1185 => 688,  1180 => 685,  1173 => 679,  1167 => 676,  1164 => 675,  1162 => 674,  1157 => 672,  1152 => 669,  1138 => 657,  1134 => 656,  1129 => 654,  1120 => 648,  1115 => 645,  1108 => 639,  1102 => 636,  1099 => 635,  1094 => 632,  1083 => 630,  1079 => 629,  1075 => 628,  1068 => 624,  1063 => 622,  1056 => 618,  1051 => 617,  1049 => 616,  1044 => 614,  1041 => 613,  1036 => 609,  1030 => 606,  1027 => 605,  1022 => 602,  1011 => 600,  1007 => 599,  1002 => 597,  995 => 593,  990 => 591,  983 => 587,  978 => 586,  976 => 585,  971 => 583,  968 => 582,  963 => 578,  957 => 575,  954 => 574,  949 => 571,  938 => 569,  934 => 568,  926 => 563,  921 => 561,  912 => 558,  910 => 557,  905 => 555,  902 => 554,  897 => 550,  891 => 548,  885 => 544,  874 => 542,  870 => 541,  865 => 539,  856 => 536,  854 => 535,  849 => 533,  846 => 532,  841 => 528,  835 => 525,  832 => 524,  826 => 520,  813 => 518,  809 => 517,  804 => 515,  795 => 512,  793 => 511,  789 => 510,  784 => 508,  781 => 507,  776 => 503,  770 => 501,  765 => 498,  754 => 495,  749 => 494,  745 => 493,  737 => 488,  732 => 486,  723 => 483,  720 => 482,  718 => 481,  713 => 479,  710 => 478,  706 => 475,  703 => 473,  695 => 468,  689 => 465,  685 => 464,  677 => 459,  672 => 457,  664 => 452,  659 => 450,  651 => 445,  646 => 443,  640 => 440,  632 => 435,  628 => 434,  624 => 432,  621 => 431,  614 => 425,  608 => 423,  602 => 421,  600 => 420,  595 => 419,  593 => 418,  589 => 417,  582 => 413,  578 => 412,  571 => 408,  567 => 407,  563 => 405,  558 => 401,  554 => 399,  552 => 398,  549 => 397,  543 => 395,  541 => 394,  537 => 393,  533 => 392,  528 => 389,  522 => 387,  515 => 385,  513 => 384,  508 => 382,  505 => 381,  502 => 379,  493 => 374,  485 => 371,  475 => 367,  472 => 365,  462 => 364,  266 => 177,  216 => 130,  90 => 6,  80 => 5,  61 => 3,  38 => 1,);
  4422.     }
  4424.     public function getSourceContext()
  4425.     {
  4426.         return new Source("{% extends \"@UVDeskCoreFramework//Templates//layout.html.twig\" %}
  4428. {% block title %}{{ '#' ~ ticket.id ~ ' ' ~ ticket.subject }}{% endblock %}
  4430. {% block templateCSS %}
  4431.     <style>
  4432.         .uv-aside-ticket-labels.label-list-block .uv-btn-label {
  4433.             cursor: pointer;
  4434.         }
  4435.         .uv-main-info-update-block .uv-element-block {
  4436.             margin: 10px 0px !important;
  4437.         }
  4438.         .uv-tab-ellipsis {
  4439.             position: relative;
  4440.         }
  4441.         .uv-inner-section .uv-view .uv-ticket-section .uv-ticket-accordion .uv-ticket-wrapper {
  4442.             display: block;
  4443.         }
  4444.         .uv-element-block.cc-bcc .uv-dropdown-container {
  4445.             padding: 10px 20px 10px 20px;
  4446.         }
  4447.         .uv-action-buttons .uv-dropdown-list ul li {
  4448.             padding: 5px 0px !important;
  4449.         }
  4450.         .uv-action-buttons{
  4451.             margin-bottom: 40px !important;
  4452.         }
  4453.         .uv-ticket-reply .uv-element-block-textarea, .thread-edit-container .uv-element-block-textarea {
  4454.             width: 100% !important;
  4455.             max-width: 100% !important;
  4456.         }
  4457.         .thread-edit-container .uv-field-message {
  4458.             color: #FF5656 !important;
  4459.         }
  4460.         .uv-element-block .mce-tinymce {
  4461.             margin-top: 10px;
  4462.         }
  4463.         .uv-ticket-reply .uv-element-block-textarea .uv-field-message, .thread-edit-container .uv-element-block-textarea .uv-field-message {
  4464.             margin-top: 15px;
  4465.         }
  4466.         .thread-edit-container {
  4467.             margin-top: 10px;
  4468.         }
  4469.         .uv-ticket-viewer-bar{
  4470.             transition: 0.2s cubic-bezier(0.4, 0, 0.2, 1);
  4471.             position: relative;
  4472.             overflow: hidden;
  4473.             height: 0px;
  4474.         }
  4475.         .uv-ticket-viewer-bar.active{
  4476.             height: 50px;
  4477.             margin-bottom: 10px;
  4478.             border-bottom: 1px dotted #f97278;
  4479.         }
  4480.         .uv-ticket-viewer-single {
  4481.             display: inline-block;
  4482.             margin-right: 5px;
  4483.         }
  4484.         .uv-ticket-viewer-single img {
  4485.             width: 40px;
  4486.             border-radius: 3px;
  4487.             display: inline-block;
  4488.             vertical-align: middle;
  4489.         }
  4490.         .uv-ticket-viewer-single.uv-first {
  4491.             width: 40px;
  4492.             height: 40px;
  4493.             background-image: linear-gradient(to right, #f97278 0%, #f181bf 100%);
  4494.             text-align: center;
  4495.             vertical-align: top;
  4496.             line-height: 30px;
  4497.             border-radius: 20px;
  4498.         }
  4499.         .uv-ticket-viewer-close {
  4500.             position: absolute;
  4501.             top: 0px;
  4502.             width: 40px;
  4503.             height: 40px;
  4504.             background: #f1f1f1;
  4505.             text-align: center;
  4506.             line-height: 35px;
  4507.             border-radius: 2px;
  4508.             opacity: .6;
  4509.             text-indent: 6px;
  4510.         }
  4511.         .uv-ticket-viewer-list {
  4512.             display: inline;
  4513.         }
  4514.         span.viewer-firstletter.img-thumbnail {
  4515.             width: 40px;
  4516.             height: 40px;
  4517.             display: block;
  4518.             text-align: center;
  4519.             font-size: 20px;
  4520.             font-style: italic;
  4521.             border: 1px dotted;
  4522.             border-radius: 4px;
  4523.             line-height: 35px;
  4524.         }
  4525.         .uv-ticket-viewer-close {
  4526.             display:none;
  4527.         }
  4528.         .uv-ticket-viewer-single:hover .uv-ticket-viewer-close {
  4529.             display: block;
  4530.         }
  4531.         .uv-hide{
  4532.             display: none;
  4533.         }
  4534.         .uv-info{
  4535.             background: #7C70F4;
  4536.         }
  4537.         .uv-ticket-viewer-list .uv-icon-eye-light{
  4538.             animation: jelly 0.8s infinite alternate ease-in-out;
  4539.         }
  4540.         .uv-aside-brick .uv-loader {
  4541.             position: absolute;
  4542.             transform: scale(0.5);
  4543.             top: 22px;
  4544.             right: 45px;
  4545.         }
  4546.         .uv-app-glyph-customfields {
  4547.             width: 20px;
  4548.             height: 20px;
  4549.             background-position: center center;
  4550.             background-repeat: no-repeat;
  4551.             cursor: pointer;
  4552.             display: inline-block;
  4553.             vertical-align: middle;
  4554.             margin: 5px 0px 5px 10px;
  4555.             background-image: url(\"{{ asset('bundles/uvdeskcoreframework/images/app-glyph-custom.svg') }}\");
  4556.         }
  4557.         .uv-no-threads {
  4558.             padding: 80px 20px;
  4559.             text-align: center;
  4560.         }
  4561.         .uv-ticket-strip-label {
  4562.             position: relative;
  4563.         }
  4564.         input.input-copy-thread-link {
  4565.             position: absolute;
  4566.             bottom: 10px;
  4567.             width: 400px;
  4568.         }
  4569.         .uv-ticket-action-bar-fixed{
  4570.             position: fixed;
  4571.             width: 100%;
  4572.             background: #fff;
  4573.             z-index: 999;
  4574.         }
  4575.         .uv-ticket-action-bar-fixed .uv-ticket-action-bar-rt{
  4576.             position: fixed;
  4577.             right: 0px;
  4578.             margin-top: 10px;
  4579.         }
  4580.         .uv-ticket-action-bar-fixed + .uv-ticket-viewer-bar{
  4581.             margin-top: 70px;
  4582.         }
  4583.         .uv-ticket-main {
  4584.             word-wrap: break-word;
  4585.         }
  4586.         @media only screen and (max-width: 900px) {
  4587.             .uv-ticket-action-bar-fixed{
  4588.                 position: relative;
  4589.             }
  4590.             .uv-ticket-action-bar-fixed + .uv-ticket-viewer-bar{
  4591.                 margin-top: 0px;
  4592.             }
  4593.             .uv-ticket-action-bar-fixed .uv-ticket-action-bar-rt{
  4594.                 position: relative;
  4595.             }
  4596.         }
  4597.         .uv-icon-pin {
  4598.             width: 18px;
  4599.             height: 18px;
  4600.             display: inline-block;
  4601.             vertical-align: middle;
  4602.             background-image: url(\"{{ asset('bundles/uvdeskcoreframework/images/uvdesk-sprite.svg') }}\");
  4603.             background-position: 0px -396px;
  4604.             transition: transform .15s;
  4605.             transform: scale(1);
  4606.         }
  4607.         .uv-icon-pinned {
  4608.             background-position: -19px -396px;
  4609.         }
  4610.         .uv-header-fix{
  4611.             display: inline-block;
  4612.             margin: 0px 10px 0px 5px;
  4613.         }
  4614.         .uv-header-fix + .uv-tabs{
  4615.             display: inline-block;
  4616.         }
  4617.         .uv-ticket-section span.uv-mail-status {
  4618.             width: 16px;
  4619.             height: 16px;
  4620.             background: url('../../../../../bundles/webkuldefault/images/mail-status.png');
  4621.             cursor: help;
  4622.         }
  4623.         .uv-ticket-section .uv-mail-status.uv-mail-processed {
  4624.             background-position: 0 0;
  4625.         }
  4626.         .uv-ticket-section .uv-mail-status.uv-mail-open,.uv-ticket-section .uv-mail-status.uv-mail-delivered,.uv-ticket-section .uv-mail-status.uv-mail-click {
  4627.             background-position: -38px 0;
  4628.         }
  4629.         .uv-ticket-section .uv-mail-status.uv-mail-spam,.uv-ticket-section .uv-mail-status.uv-mail-deferred,.uv-ticket-section .uv-mail-spamreport {
  4630.             background-position: -55px 0;
  4631.         }
  4632.         .uv-ticket-section .uv-mail-status.uv-mail-bounce,.uv-ticket-section .uv-mail-status.uv-mail-dropped {
  4633.             background-position: -73px 0;
  4634.         }
  4635.         @media only screen and (max-width: 1480px) {
  4636.             .uv-inner-section .uv-view .uv-ticket-action-bar-fixed.uv-ticket-action-bar .uv-ticket-action-bar-rt{
  4637.                 width: auto;
  4638.             }
  4639.         }
  4640.         @media only screen and (max-width: 1300px) {
  4641.             .uv-header-fix{
  4642.                 margin: 0px 10px 0px 10px;
  4643.             }
  4644.         }
  4646.         @media only screen and (max-width: 900px) {
  4647.             .uv-ticket-action-bar-fixed{
  4648.                 position: relative;
  4649.             }
  4650.             .uv-ticket-action-bar-fixed + .uv-ticket-viewer-bar{
  4651.                 margin-top: 0px;
  4652.             }
  4653.             .uv-ticket-action-bar-fixed .uv-ticket-action-bar-rt{
  4654.                 position: relative;
  4655.             }
  4656.             .uv-inner-section .uv-view .uv-ticket-action-bar.uv-ticket-action-bar-fixed .uv-ticket-action-bar-lt{
  4657.                 width: 70%;
  4658.             }
  4659.             .uv-inner-section .uv-view .uv-ticket-action-bar.uv-ticket-action-bar-fixed .uv-ticket-action-bar-rt {
  4660.                 width: 21%;
  4661.                 padding-right: 33px;
  4662.             }
  4663.             .uv-header-fix{
  4664.                 display: none;
  4665.             }
  4666.         }
  4668.         .uv-inner-section .uv-view .uv-ticket-scroll-region {
  4669.             margin-bottom: 0px;
  4670.         }
  4672.         .uv-inner-section .uv-view .uv-ticket-action-bar.uv-ticket-action-bar-fixed .uv-ticket-action-bar-rt {
  4673.             width: 21%;
  4674.             padding-right: 33px;
  4675.         }
  4676.         @media print {
  4677.             .uv-navbar,.uv-ticket-action-bar, .uv-sidebar, .uv-aside>.uv-aside-brick, .uv-aside-back, .uv-ticket-fixed-region, .uv-ticket-main.uv-ticket-reply, .uv-upload-actions, .uv-filter-view, .uv-dropdown-list>.uv-dropdown-container,.uv-notifications-wrapper,.uv-pop-up-overlay,.uv-loader-view, .uv-loader, .uv-navbar,.uv-ticket-count-wrapper {
  4678.                 display: none !important;
  4679.             }
  4680.             .uv-ticket-scroll-region {
  4681.                 overflow: visible;
  4682.                 margin-bottom: 0 !important;
  4683.             }
  4684.             .uv-paper {
  4685.                 padding-left: 0px !important; /* uv-view */
  4686.             }
  4687.             .uv-wrapper {
  4688.                 left: 0 !important;
  4689.                 margin: 0 !important;
  4690.             }
  4691.             .uv-inner-section .uv-view .uv-ticket-scroll-region  .uv-ticket-main-rt {
  4692.                 width: 80%;
  4693.             }
  4694.             .uv-paper,.uv-view ,.uv-ticket-scroll-region, .uv-wrapper  {
  4695.                 position: initial !important;
  4696.             }
  4697.         }
  4699.         .uv-ticket-action-bar-rt .app-glyph {
  4700.             display: inline-block;
  4701.             vertical-align: middle;
  4702.             margin-right: 10px;
  4703.             cursor: pointer;
  4704.             height: 20px;
  4705.             width: 20px;
  4706.         }
  4708.         .uv-ticket-action-bar-rt .app-glyph:last-child {
  4709.             margin-right: 0px;
  4710.         }
  4712.         blockquote {
  4713.             background: #f9f9f9;
  4714.             border-left: 4px solid #ccc;
  4715.             margin: 1.5em 10px;
  4716.             padding: 0.5em 10px;
  4717.             quotes: \"\\201C\"\"\\201D\"\"\\2018\"\"\\2019\";
  4718.         }
  4720.         blockquote:before {
  4721.             color: #ccc;
  4722.             content: open-quote;
  4723.             font-size: 3em;
  4724.             line-height: 0.1em;
  4725.             margin-right: 0.05em;
  4726.             vertical-align: -0.4em;
  4727.         }
  4729.         blockquote p {
  4730.             display: inline;
  4731.         }
  4733.         .uv-dropdown-list ul li {
  4734.             padding : 8px 0px !important;
  4735.         }
  4737.         ::-webkit-scrollbar {
  4738.             width: 6px;
  4739.         }
  4740.         ::-webkit-scrollbar-track {
  4741.             -webkit-box-shadow: inset 0 0 6px rgba(0,0,0,0.3);
  4742.         }
  4743.         ::-webkit-scrollbar-thumb {
  4744.             -webkit-box-shadow: inset 0 0 6px rgba(0,0,0,0.3);
  4745.         }
  4747.         .uv-aside-select.search .uv-dropdown-list.uv-bottom-left, .uv-aside-select .uv-dropdown-list.uv-bottom-right {
  4748.             top: 25px;
  4749.             width: 100%;
  4750.         }
  4752.         .uv-aside-select.search .uv-dropdown-list ul{
  4753.             padding: 0px 10px;
  4754.         }
  4756.         .uv-aside-select.search .uv-dropdown-container {
  4757.             padding: 8px 10px 4px;
  4758.             overflow-y: auto;
  4759.             max-height: 280px;
  4760.             border-bottom: solid 1px #D3D3D3;
  4761.         }
  4763.         .uv-aside-select.search .uv-dropdown-list ul.uv-agents-list li {
  4764.             border-bottom: solid 1px #D3D3D3;
  4765.             border-top:0px;
  4766.         }
  4768.         .uv-search-inline{
  4769.             width: 100%;
  4770.         }
  4772.         .uv-dropdown-list ul.uv-search-list li:first-child {
  4773.             border-top: none;
  4774.         }
  4776.         .uv-search-sm input.uv-search-field { 
  4777.            border: solid 1px #B1B1AE;
  4778.            border-radius: 3px;
  4779.            color: #333333;
  4780.            font-size: 15px;
  4781.            box-sizing: border-box;
  4782.            padding: 7px 10px 9px 33px;
  4783.            width: 100%;
  4784.         }
  4785.         
  4786.     </style>
  4787. {% endblock %}
  4789. {% block pageContent %}
  4790.     <div class=\"uv-inner-section\">
  4791.         {# Ticket Sidebar #}
  4792.         <div class=\"uv-aside\" {% if app.request.cookies and app.request.cookies.get('uv-asideView') %}style=\"display: none;\"{% endif %} >
  4793.             <div class=\"uv-main-info-block\">
  4794.                 <div class=\"uv-aside-head\">
  4795.                     <div class=\"uv-aside-title\">
  4796.                         <h6>{{ 'Ticket'|trans }} #{{ ticket.id }}</h6>
  4797.                     </div>
  4798.                     <div class=\"uv-aside-back\">
  4799.                         <span onclick=\"history.length > 1 ? history.go(-1) : window.location = '{{ path(\"helpdesk_member_ticket_collection\") }}';\">{{ 'Back'|trans }}</span>
  4800.                     </div>
  4801.                 </div>
  4803.                 {# Ticket Information #}
  4804.                 <div class=\"uv-aside-brick\">
  4805.                     {# Customer Details #}
  4806.                     <div class=\"uv-aside-customer-block\">
  4807.                         <h3>{{ 'Customer Information'|trans }}</h3>
  4808.                         <div class=\"uv-aside-avatar\">
  4809.                             {% if customer.thumbnail %}
  4810.                                 <img src=\"{{ app.request.scheme ~'://' ~ app.request.httpHost ~ asset('') }}{{ customer.thumbnail }}\">
  4811.                             {% else %}
  4812.                                 <img src=\"{{ asset(default_customer_image_path) }}\">
  4813.                             {% endif %}
  4814.                         </div>
  4816.                         <div class=\"uv-aside-customer-info\">
  4817.                             <span>{{ customer.name }}</span>
  4818.                             <span>{{ customer.email }}</span>
  4819.                             {% if customer.contactNumber %}
  4820.                                 <span>{{ customer.contactNumber }}</span>
  4821.                             {% endif %}
  4823.                             {% if user_service.isAccessAuthorized('ROLE_AGENT_MANAGE_CUSTOMER') %}
  4824.                                 <span class=\"uv-customize\" data-toggle=\"tooltip\" title=\"Edit Customer Information\"></span>
  4825.                             {% endif %}
  4826.                         </div>
  4827.                     </div>
  4829.                     {# Ticket Details #}
  4830.                     <div class=\"uv-aside-ticket-block\">
  4831.                         <div class=\"uv-aside-ticket-brick\">
  4832.                             <h3>{{ 'Total Replies'|trans }}</h3>
  4833.                             <span class=\"uv-icon-replies\"></span> <span>{{ totalReplies }}</span>
  4834.                         </div>
  4836.                         <div class=\"uv-aside-ticket-brick\">
  4837.                             <h3>{{ 'TimeStamp'|trans }}</h3>
  4838.                             <span class=\"uv-icon-timestamp\"></span> <span>{{ ticket_service.timeZoneConverter(initialThread.createdAt) }}</span>
  4839.                         </div>
  4841.                         <div class=\"uv-aside-ticket-brick\">
  4842.                             <h3>{{ 'Channel'|trans }}</h3>
  4843.                             {% if ticket.source == 'email' %}
  4844.                                 <span class=\"uv-icon-channel uv-channel-email\"></span> <span>{{ 'Email'|trans }}</span>
  4845.                             {% elseif ticket.source == 'formbuilder' %}
  4846.                                 <span class=\"uv-icon-channel uv-channel-form\"></span> <span>{{ 'Formbuilder'|trans }}</span>
  4847.                             {% else %}
  4848.                             <span class=\"uv-icon-channel uv-channel-web\"></span> <span>{{ 'Website'|trans }}</span>
  4849.                             {% endif %}
  4850.                         </div>
  4851.                     </div>
  4852.                 </div>
  4853.             </div>
  4855.             {# Edit Customer Info #}
  4856.             {% if user_service.isAccessAuthorized('ROLE_AGENT_MANAGE_CUSTOMER') %}
  4857.                 <div class=\"uv-main-info-update-block uv-no-error-success-icon\" style=\"display: none\">
  4858.                     <div class=\"uv-aside-head\">
  4859.                         <div class=\"uv-aside-title\"><h6>{{ 'Edit Customer'|trans }}</h6></div>
  4860.                         <div class=\"uv-aside-back\"><span>{{ 'Back'|trans }}</span></div>
  4861.                     </div>
  4863.                     <div class=\"uv-aside-brick\">
  4864.                         <form method=\"post\">
  4865.                             <input class=\"uv-field\" name=\"id\" type=\"hidden\" value=\"{{ customer.id }}\">
  4867.                             <div class=\"uv-element-block\">
  4868.                                 <label class=\"uv-field-label\">{{ 'Name'|trans }}</label>
  4869.                                 <div class=\"uv-field-block\">
  4870.                                     <input class=\"uv-field\" name=\"name\" type=\"text\" value=\"{{ customer.name }}\">
  4871.                                 </div>
  4872.                             </div>
  4874.                             <div class=\"uv-element-block\">
  4875.                                 <label class=\"uv-field-label\">{{ 'Email'|trans }}</label>
  4876.                                 <div class=\"uv-field-block\">
  4877.                                     <input class=\"uv-field\" name=\"email\" type=\"text\" value=\"{{ customer.email }}\">
  4878.                                 </div>
  4879.                             </div>
  4881.                             <div class=\"uv-element-block\">
  4882.                                 <label class=\"uv-field-label\">{{ 'Contact Number'|trans }}</label>
  4883.                                 <div class=\"uv-field-block\">
  4884.                                     <input class=\"uv-field\" name=\"contactNumber\" type=\"text\" value=\"{{ customer.contactNumber }}\">
  4885.                                 </div>
  4886.                             </div>
  4888.                             <div class=\"uv-action-buttons\">
  4889.                                 <a class=\"uv-btn update-btn\" href=\"#\">{{ 'Update'|trans }}</a>
  4890.                                 <a class=\"uv-btn cancel-btn\" href=\"#\">{{ 'Cancel'|trans }}</a>
  4891.                             </div>
  4893.                             <input type=\"hidden\" name=\"_token\" value=\"{{ csrf_token_generator.refreshToken('') }}\"/>
  4894.                         </form>
  4895.                     </div>
  4896.                 </div>
  4897.             {% endif %}
  4899.             {# Edit Ticket #}
  4900.             <div class=\"uv-aside-brick\">
  4901.                 <div class=\"uv-aside-ticket-actions\">
  4902.                     {# Update Ticket Agent #}
  4903.                     <div class=\"uv-aside-select search\">
  4904.                         <label class=\"uv-aside-select-label\">{{ 'Agent'|trans }}</label>
  4905.                         <div>
  4906.                             {% set agentName = ticketAgent ? ticketAgent.name : 'Not Assigned'|trans %}
  4907.                             {% if ticket.isTrashed == false and user_service.isAccessAuthorized('ROLE_AGENT_ASSIGN_TICKET') %}
  4908.                                 <span class=\"uv-aside-select-value uv-dropdown-other uv-aside-drop-icon\" data-id=\"{{ ticketAgent ? ticketAgent.id : '' }}\">{{ agentName }}</span>
  4909.                                 <div class=\"uv-dropdown-list uv-bottom-left\">
  4910.                                     <div class=\"uv-dropdown-container\">
  4911.                                         <label>{{ 'Agent'|trans }}</label>
  4912.                                         <div class=\"uv-search-sm\">
  4913.                                             <input type=\"text\" class=\"uv-search-field uv-search-inline\" placeholder=\"{{ 'Search'|trans }}\">
  4914.                                         </div>
  4915.                                     </div>
  4917.                                     <ul class=\"uv-agents-list agent\" data-action=\"agent\">
  4918.                                         {% for agent in user_service.getAgentPartialDataCollection() %}
  4919.                                             <li data-index=\"{{ agent.id }}\">
  4920.                                                 <img src=\"{{ agent.smallThumbnail != null ? app.request.scheme ~'://' ~ app.request.httpHost ~ asset('') ~ agent.smallThumbnail : asset(default_agent_image_path) }}\"/> {{ agent.name }}
  4921.                                             </li>
  4922.                                         {% endfor %}
  4923.                                     </ul>
  4924.                                 </div>
  4925.                             {% else %}
  4926.                                 <span class=\"uv-aside-select-value\">{{ agentName }}</span>
  4927.                             {% endif %}
  4928.                         </div>
  4929.                     </div>
  4931.                     {# Update Ticket Priority #}
  4932.                     <div class=\"uv-aside-select\">
  4933.                         <label class=\"uv-aside-select-label\">{{ 'Priority'|trans }}</label>
  4934.                         <div>
  4935.                             <span class=\"uv-list-ticket-priority\" style=\"background: {{ ticket.priority.colorCode }}\"></span>
  4936.                             {% if user_service.isAccessAuthorized('ROLE_AGENT_UPDATE_TICKET_PRIORITY') %}
  4937.                                 <span class=\"uv-aside-select-value uv-dropdown-other uv-aside-drop-icon\" data-id=\"{{ ticket.priority.id }}\">{{ ticket.priority.description|trans }}</span>
  4938.                                 <div class=\"uv-dropdown-list uv-bottom-left\">
  4939.                                     <div class=\"uv-dropdown-container\">
  4940.                                         <label>{{ 'Priority'|trans }}</label>
  4941.                                         <ul class=\"priority\" data-action=\"priority\">
  4942.                                             {% for priority in ticketPriorityCollection %}
  4943.                                                 <li data-index=\"{{ priority.id }}\" data-color=\"{{ priority.colorCode }}\"><a href=\"#\">{{ priority.description|trans }}</a></li>
  4944.                                             {% endfor %}
  4945.                                         </ul>
  4946.                                     </div>
  4947.                                 </div>
  4948.                             {% else %}
  4949.                                 <span class=\"uv-aside-select-value\">
  4950.                                     {{ ticket.priority.description|trans }}
  4951.                                 </span>
  4952.                             {% endif %}
  4953.                         </div>
  4954.                     </div>
  4956.                     {# Update Ticket Status #}
  4957.                     <div class=\"uv-aside-select\">
  4958.                         <label class=\"uv-aside-select-label\">{{ 'Status'|trans }}</label>
  4959.                         <div>
  4960.                             {% if user_service.isAccessAuthorized('ROLE_AGENT_UPDATE_TICKET_STATUS') %}
  4961.                                 <span class=\"uv-aside-select-value uv-dropdown-other uv-aside-drop-icon\" data-id=\"{{ ticket.status.id }}\">{{ ticket.status.description|trans }}</span>
  4962.                                 <div class=\"uv-dropdown-list uv-bottom-left\">
  4963.                                     <div class=\"uv-dropdown-container\">
  4964.                                         <label>{{ 'Status'|trans }}</label>
  4965.                                         <ul class=\"status\" data-action=\"status\">
  4966.                                             {% for status in ticketStatusCollection %}
  4967.                                                 <li data-index=\"{{ status.id }}\"><a href=\"#\">{{ status.description|trans }}</a></li>
  4968.                                             {% endfor %}
  4969.                                         </ul>
  4970.                                     </div>
  4971.                                 </div>
  4972.                             {% else %}
  4973.                                 <span class=\"uv-aside-select-value\">{{ ticket.status.description|trans }}</span>
  4974.                             {% endif %}
  4975.                         </div>
  4976.                     </div>
  4978.                     {# Update Ticket Type #}
  4979.                     <div class=\"uv-aside-select search\">
  4980.                         <label class=\"uv-aside-select-label\">{{ 'Type'|trans }}</label>
  4981.                         <div>
  4982.                             {% if user_service.isAccessAuthorized('ROLE_AGENT_UPDATE_TICKET_TYPE') %}
  4983.                                 <span class=\"uv-aside-select-value uv-dropdown-other uv-aside-drop-icon\" data-id=\"{{ ticket.type ? ticket.type.id : '-- --' }}\">{{ ticket.type ? ticket.type.code : 'Not Assigned'|trans }}</span>
  4984.                                 <div class=\"uv-dropdown-list uv-bottom-left\">
  4985.                                     <div class=\"uv-dropdown-container\">
  4986.                                         <label>{{ 'Type'|trans }}</label>
  4987.                                         <div class=\"uv-search-sm\">
  4988.                                             <input type=\"text\" class=\"uv-search-field uv-search-inline\" placeholder=\"{{ 'Search'|trans }}\">
  4989.                                         </div>
  4990.                                     </div>
  4992.                                     <ul class=\"uv-search-list type\" data-action=\"type\">
  4993.                                         {% for type in ticket_service.getTypes()  %}
  4994.                                             <li data-index=\"{{ type.id }}\"><a href=\"#\">{{ type.name }}</a></li>
  4995.                                         {% endfor %}
  4996.                                     </ul>
  4997.                                 </div>
  4998.                             {% else %}
  4999.                                 <span class=\"uv-aside-select-value\">
  5000.                                     {{ ticket.type ? ticket.type.code : 'Not Assigned'|trans }}
  5001.                                 </span>
  5002.                             {% endif %}
  5003.                         </div>
  5004.                     </div>
  5006.                     {# Update Ticket Support Group #}
  5007.                     <div class=\"uv-aside-select search\">
  5008.                         <label class=\"uv-aside-select-label\">{{ 'Group'|trans }}</label>
  5009.                         <div>
  5010.                             {% if user_service.isAccessAuthorized('ROLE_AGENT_ASSIGN_TICKET_GROUP') %}
  5011.                                 <span class=\"uv-aside-select-value uv-dropdown-other uv-aside-drop-icon\" data-id=\"{{ ticket.supportGroup ? ticket.supportGroup.id : '-- --' }}\">
  5012.                                     {{ ticket.supportGroup ? ticket.supportGroup.name : 'Not Assigned'|trans }}
  5013.                                 </span>
  5014.                                 <div class=\"uv-dropdown-list uv-bottom-left\">
  5015.                                     <div class=\"uv-dropdown-container\">
  5016.                                         <label>{{ 'Group'|trans }}</label>
  5017.                                         <div class=\"uv-search-sm\">
  5018.                                             <input type=\"text\" class=\"uv-search-field uv-search-inline\" placeholder=\"{{ 'Search'|trans }}\">
  5019.                                         </div>
  5020.                                     </div>
  5021.                                     <ul class=\"uv-search-list group\" data-action=\"group\">
  5022.                                         <li data-index=\"\"><a href=\"#\">{{ 'Not Assigned'|trans }}</a></li>
  5024.                                         {% for group in supportGroupCollection %}
  5025.                                             <li data-index=\"{{ group.id }}\"><a href=\"#\">{{ group.name }}</a></li>
  5026.                                         {% endfor %}
  5027.                                     </ul>
  5028.                                 </div>
  5029.                             {% else %}
  5030.                                 <span class=\"uv-aside-select-value\">
  5031.                                     {{ ticket.supportGroup ? ticket.supportGroup.name : 'Not Assigned'|trans }}
  5032.                                 </span>
  5033.                             {% endif %}
  5034.                         </div>
  5035.                     </div>
  5037.                     {# Update Ticket Support Team #}
  5038.                     <div class=\"uv-aside-select search\">
  5039.                         <label class=\"uv-aside-select-label\">{{ 'Team'|trans }}</label>
  5040.                         <div>
  5041.                             {% if user_service.isAccessAuthorized('ROLE_AGENT_ASSIGN_TICKET_GROUP') %}
  5042.                                 <span class=\"uv-aside-select-value uv-dropdown-other uv-aside-drop-icon\" data-id=\"{{ ticket.supportTeam ? ticket.supportTeam.id : '-- --' }}\">
  5043.                                     {{ ticket.supportTeam ? ticket.supportTeam.name : 'Not Assigned'|trans }}
  5044.                                 </span>
  5045.                                 <div class=\"uv-dropdown-list uv-bottom-left\">
  5046.                                     <div class=\"uv-dropdown-container\">
  5047.                                         <label>{{ 'Team'|trans }}</label>
  5048.                                         <div class=\"uv-search-sm\">
  5049.                                             <input type=\"text\" class=\"uv-search-field uv-search-inline\" placeholder=\"{{ 'Search'|trans }}\">
  5050.                                         </div>
  5051.                                     </div>
  5052.                                     <ul class=\"uv-search-list team\" data-action=\"team\">
  5053.                                         <li data-index=\"\"><a href=\"#\">{{ 'Not Assigned'|trans }}</a></li>
  5054.                                         {% for team in supportTeamCollection %}
  5055.                                             <li data-index=\"{{ team.id }}\"><a href=\"#\">{{ team.name }}</a></li>
  5056.                                         {% endfor %}
  5057.                                     </ul>
  5058.                                 </div>
  5059.                             {% else %}
  5060.                                 <span class=\"uv-aside-select-value\">
  5061.                                     {{ ticket.supportTeam ? ticket.supportTeam.name : 'Not Assigned'|trans }}
  5062.                                 </span>
  5063.                             {% endif %}
  5064.                         </div>
  5065.                     </div>
  5066.                 </div>
  5067.             </div>
  5069.             {# Ticket Labels #}
  5070.             <div class=\"uv-aside-brick\">
  5071.                 <div class=\"uv-aside-ticket-labels label-list-block\">
  5072.                     <div class=\"uv-element-block\">
  5073.                         <label class=\"uv-field-label\">{{ 'Labels'|trans }}</label>
  5075.                         <div class=\"uv-field-block\">
  5076.                             <input class=\"uv-field uv-dropdown-other\" type=\"text\" data-type=\"label\">
  5077.                             <div class=\"uv-dropdown-list uv-top-left\">
  5078.                                 <div class=\"uv-dropdown-container\">
  5079.                                     <label>{{ 'Filter With'|trans }}</label>
  5080.                                     <ul class=\"\">
  5081.                                         <span class=\"uv-filter-info\">{{ 'Type atleast 2 letters'|trans }}</span>
  5082.                                         <span class=\"uv-no-results\" style=\"display: none;\">{{ 'No result found'|trans }}</span>
  5083.                                     </ul>
  5084.                                 </div>
  5085.                             </div>
  5086.                         </div>
  5087.                     </div>
  5089.                     <div class=\"label-list\"></div>
  5090.                 </div>
  5091.             </div>
  5093.             {# Ticket Collaborators #}
  5094.             <div class=\"uv-aside-brick collaborator-list-block\">
  5095.                 <div class=\"uv-aside-ticket-labels\">
  5096.                     <div class=\"uv-element-block\">
  5097.                         <label class=\"uv-field-label\">{{ 'Collaborators'|trans }}</label>
  5099.                         {% if user_service.isAccessAuthorized('ROLE_AGENT_ADD_COLLABORATOR_TO_TICKET') %}
  5100.                             <div class=\"uv-field-block\">
  5101.                                 <input class=\"uv-field\" type=\"text\" name=\"email\" type=\"text\" value=\"\" placeholder=\"{{ 'Type email to add'|trans }}\">
  5102.                             </div>
  5103.                         {% endif %}
  5104.                     </div>
  5105.                     <div class=\"collaborator-list\" style=\"margin-top: 10px\"></div>
  5106.                 </div>
  5107.             </div>
  5109.             {# Ticket Tags #}
  5110.             <div class=\"uv-aside-brick tag-list-block\">
  5111.                 <div class=\"uv-aside-ticket-labels\">
  5112.                     <div class=\"uv-element-block\">
  5113.                         <label class=\"uv-field-label\">{{ 'Tags'|trans }}</label>
  5115.                         {% if user_service.isAccessAuthorized('ROLE_AGENT_ADD_TAG') %}
  5116.                             <div class=\"uv-field-block\">
  5117.                                 <input class=\"uv-field uv-dropdown-other\" name=\"tag-name\" type=\"text\" data-type=\"tag\" value=\"\">
  5118.                                 <div class=\"uv-dropdown-list uv-bottom-left\">
  5119.                                     <div class=\"uv-dropdown-container\">
  5120.                                         <label>{{ 'Filter With'|trans }}</label>
  5121.                                         <ul class=\"\">
  5122.                                             <span class=\"uv-filter-info\">{{ 'Type atleast 2 letters'|trans }}</span>
  5123.                                             <span class=\"uv-no-results\" style=\"display: none;\">{{ 'No result found'|trans }}</span>
  5124.                                         </ul>
  5125.                                     </div>
  5126.                                 </div>
  5127.                             </div>
  5128.                         {% endif %}
  5129.                     </div>
  5131.                     <div class=\"tag-list\" style=\"margin-top: 10px\"></div>
  5132.                 </div>
  5133.             </div>
  5134.         </div>
  5136.         <div class=\"uv-view {% if app.request.cookies and app.request.cookies.get('uv-asideView') %}uv-aside-view{% endif %}\" >
  5137.             <div class=\"uv-ticket-scroll-region {% if app.request.cookies and app.request.cookies.get('uv-asideView') %}uv-aside-view-tv{% endif %}\" >
  5138.                 {# Ticket Header CTA #}
  5139.                 <div class=\"uv-ticket-action-bar\">
  5140.                     <div class=\"uv-ticket-action-bar-lt\">
  5141.                         <div class=\"uv-header-fix\"><a href=\"#\" class=\"uv-icon-pin\"></a></div>
  5143.                         {# Thread Actions #}
  5144.                         <div class=\"uv-tabs\">
  5145.                             <ul>
  5146.                                 {# Filter Threads #}
  5147.                                 <li for=\"default\" data-type=\"all\" class=\"uv-tab-active\">{{ 'All Threads'|trans }}</li>
  5148.                                 <li for=\"default\" data-type=\"reply\">{{ 'Replies'|trans }}</li>
  5149.                                 <li for=\"default\" data-type=\"forward\">{{ 'Forwards'|trans }}</li>
  5150.                                 <li for=\"default\" data-type=\"note\">{{ 'Notes'|trans }}</li>
  5151.                                 <li for=\"default\" data-type=\"pinned\">{{ 'Pinned'|trans }}</li>
  5153.                                 {# Update Threads #}
  5154.                                 {% if user_service.isAccessAuthorized('ROLE_AGENT_EDIT_TICKET') or user_service.isAccessAuthorized('ROLE_AGENT_DELETE_TICKET') %}
  5155.                                     <li class=\"uv-tab-ellipsis uv-ticket-action\">
  5156.                                         <span class=\"uv-icon-ellipsis uv-dropdown-other\"></span>
  5158.                                         <div class=\"uv-dropdown-list uv-bottom-right\">
  5159.                                             <div class=\"uv-dropdown-container\">
  5160.                                                 <ul class=\"priority\" data-action=\"priority\">
  5161.                                                     {% if user_service.isAccessAuthorized('ROLE_AGENT_EDIT_TICKET') %}
  5162.                                                         <li data-action=\"edit\" class=\"uv-open-popup\" data-target=\"edit-ticket-modal\">{{ 'Edit Ticket'|trans }}</li>
  5163.                                                     {% endif %}
  5165.                                                     <li data-action=\"print\">{{ 'Print Ticket'|trans }}</li>
  5167.                                                     {% if user_service.isAccessAuthorized('ROLE_AGENT_UPDATE_TICKET_STATUS') %}
  5168.                                                         <li data-action=\"spam\" data-index=\"6\">{{ 'Mark as Spam'|trans }}</li>
  5169.                                                         <li data-action=\"closed\" data-index=\"5\">{{ 'Mark as Closed'|trans }}</li>
  5170.                                                     {% endif %}
  5172.                                                     {% if user_service.isAccessAuthorized('ROLE_AGENT_DELETE_TICKET') %}
  5173.                                                         <li data-action=\"delete\" class=\"uv-text-danger\">{{ 'Delete Ticket'|trans }}</li>
  5174.                                                     {% endif %}
  5175.                                                 </ul>
  5176.                                             </div>
  5177.                                         </div>
  5178.                                     </li>
  5179.                                 {% endif %}
  5180.                             </ul>
  5181.                         </div>
  5182.                     </div>
  5184.                     <div class=\"uv-ticket-action-bar-rt\">
  5185.                         {{ uvdesk_extensibles.getRegisteredComponent(\"Webkul\\\\UVDesk\\\\CoreFrameworkBundle\\\\Tickets\\\\WidgetCollection\").embedSideFilterIcons()|raw }}
  5186.                     </div>
  5187.                 </div>
  5189.                 {# Ticket Active Users #}
  5190.                 <div class=\"uv-ticket-viewer-bar\">
  5191.                     <div class=\"uv-ticket-viewer-list\">
  5192.                         <div class=\"uv-ticket-viewer-single uv-first\" title=\"Currently active agents on ticket...\">
  5193.                             <span class=\"uv-icon-eye-light\"></span>
  5194.                         </div>
  5195.                     </div>
  5196.                 </div>
  5198.                 {# Ticket Header #}
  5199.                 <div class=\"uv-ticket-head\">
  5200.                     <div class=\"uv-ticket-head-lt\">
  5201.                         <span class=\"uv-star-large {{ ticket.isStarred ? 'uv-star-active' : '' }} uv-star uv-margin-right-5\"></span>
  5202.                     </div>
  5204.                     <div class=\"uv-ticket-head-rt\">
  5205.                         <h1>{{ ticket.subject }}</h1>
  5206.                     </div>
  5207.                 </div>
  5209.                 <div class=\"uv-ticket-strip\">
  5210.                     <span>
  5211.                         <span class=\"uv-ticket-strip-label\">{{ 'Created'|trans }} - </span>
  5212.                         <span class=\"timeago uv-margin-0\" data-timestamp=\"{{ ticket.createdAt.getTimestamp() }}\" title=\"{{ ticket.createdAt.format('d-m-Y h:ia') }}\">{{ ticket_service.timeZoneConverter(initialThread.createdAt) }}</span>
  5213.                     </span>
  5215.                     <span>
  5216.                         <span class=\"uv-ticket-strip-label\">{{ 'By'|trans }} - </span> {{ initialThread.user.name }}
  5217.                         {% if totalCustomerTickets %}
  5218.                             (<a id=\"more-tickets-btn\" href=\"{{ path('helpdesk_member_ticket_collection') }}#customer/{{customer.id}}\" target=\"_blank\">{{ 'count more tickets'|trans({'count': totalCustomerTickets}) }}</a>)
  5219.                         {% endif %}
  5220.                     </span>
  5222.                     <span class=\"agent-info\" style=\"{{ ticketAgent ? '' : 'display: none' }}\">
  5223.                         <span class=\"uv-ticket-strip-label\">{{ 'Agent'|trans }} - </span>
  5224.                         <span class=\"name\">{{ ticketAgent ? ticketAgent.name : '' }}</span>
  5225.                     </span>
  5226.                 </div>
  5228.                 {# Thread Tab View #}
  5229.                 <div class=\"uv-tab-view uv-tab-view-active\" id=\"default\">
  5230.                     <div class=\"uv-ticket-section\">
  5231.                         <div class=\"uv-ticket-main create\">
  5232.                             <div class=\"uv-ticket-strip\">
  5233.                                 <span>
  5234.                                     <span class=\"timeago uv-margin-0\" data-timestamp=\"{{ ticket.createdAt.getTimestamp() }}\" title=\"{{ ticket.createdAt.format('d-m-Y h:ia') }}\">{{ ticket_service.timeZoneConverter(ticket.createdAt) }}</span>
  5235.                                     - {{ initialThread.user.name }} <span class=\"uv-ticket-strip-label\">{{ 'created Ticket'|trans }}</span>
  5236.                                 </span>
  5237.                                 {% if initialThread.cc != '' %}
  5238. \t\t\t\t\t\t\t\t\t<div class=\"uv-ticket-strip\">
  5239. \t\t\t\t\t\t\t\t\t\t<span><span class=\"uv-ticket-strip-label\">{{ 'CC'|trans }} -</span> {{ initialThread.cc }}</span>
  5240. \t\t\t\t\t\t\t\t\t</div>
  5241. \t\t\t\t\t\t\t\t{% endif %}      
  5242.                             </div>
  5244.                             <div class=\"uv-ticket-main-lt\">
  5245.                                <img src=\"{{ initialThread.user.thumbnail ? app.request.scheme ~'://' ~ app.request.httpHost ~ asset('') ~ (initialThread.user.thumbnail) : initialThread.createdBy == 'customer' ? asset(default_customer_image_path) : asset(default_agent_image_path) }}\">
  5246.                             </div>
  5248.                             <div class=\"uv-ticket-main-rt\">
  5249.                                 {% if initialThread.createdBy == 'customer' %}
  5250.                                     <a href=\"{{ path('helpdesk_member_manage_customer_account') }}/{{ initialThread.user.id}}\" class=\"uv-ticket-member-name\">{{ initialThread.user.name }}</a>
  5251.                                 {% else %}
  5252.                                     {% if initialThread.user %}
  5253.                                         <a href=\"{{ path('helpdesk_member_account') }}/{{ initialThread.user.id}}\" class=\"uv-ticket-member-name\">{{ initialThread.user.name }}</a>
  5254.                                     {% else %}
  5255.                                         <a class=\"uv-ticket-member-name\">{{ initialThread.user.name }}</a>
  5256.                                     {% endif %}
  5257.                                 {% endif %}
  5259.                                 {# Ticket Message #}
  5260.                                 <div class=\"message\">
  5261.                                     <p>
  5262.                                         {% if initialThread.message|striptags == initialThread.message %}
  5263.                                             {{ initialThread.message|nl2br }}
  5264.                                         {% else %}
  5265.                                             {{ initialThread.message|raw }}
  5266.                                         {% endif %}
  5267.                                     </p>
  5268.                                 </div>
  5270.                                 {# Ticket Attachments #}
  5271.                                 {% if initialThread.attachments|length %}
  5272.                                     <div class=\"uv-ticket-uploads\">
  5273.                                         <h4>{{ 'Uploaded Files'|trans }}</h4>
  5274.                                         <div class=\"uv-ticket-uploads-strip\">
  5275.                                             {% for attachment in initialThread.attachments %}
  5276.                                                 <a href=\"{{ attachment.downloadURL }}\" target = \"_blank\" class=\"uv-ticket-uploads-brick uv-no-pointer-events\" data-toggle=\"tooltip\" title=\"{{ attachment.name }}\">
  5277.                                                     <img src=\"{{ attachment.iconURL }}\"  class=\"uv-auto-pointer-events\"/>
  5278.                                                 </a>
  5279.                                             {% endfor %}
  5280.                                         </div>
  5282.                                         {% if initialThread.attachments|length > 1 %}
  5283.                                             <div class=\"uv-upload-actions\">
  5284.                                                 <a href=\"#\" class=\"uv-open-in-files\" data-thread=\"{{ initialThread.id }}\" style=\"display: none\"><span class=\"uv-icon-open-in-files\"></span>{{ 'Open in Files'|trans }}</a>
  5285.                                                 {% if initialThread.attachments|length %}
  5286.                                                     <a href=\"{{ path('helpdesk_member_ticket_download_attachment_zip') }}/{{ initialThread.id }}\" target=\"_blank\"><span class=\"uv-icon-attachment\"></span> Download (as .zip)</a>
  5287.                                                 {% endif %}
  5288.                                             </div>
  5289.                                         {% endif %}
  5290.                                     </div>
  5291.                                 {% endif %}
  5292.                             </div>
  5293.                         </div>
  5295.                         <div class=\"uv-ticket-accordion\">
  5296.                             <div class=\"uv-ticket-count-wrapper\">
  5297.                                 <span class=\"uv-ticket-count-stat\">{{ totalReplies }}</span>
  5298.                             </div>
  5300.                             <div class=\"uv-ticket-wrapper thread-list\"></div>
  5301.                         </div>
  5302.                     </div>
  5303.                 </div>
  5305.                 {# Reply Ticket View #}
  5306.                 <div class=\"uv-ticket-main uv-ticket-reply uv-no-error-success-icon\">
  5307.                     <div class=\"uv-ticket-main-lt\">
  5308.                         <span class=\"uv-icon-ellipsis\"></span>
  5309.                         <img src=\"{{ currentUserDetails.thumbnail ? app.request.scheme ~'://' ~ app.request.httpHost ~ asset('') ~ currentUserDetails.thumbnail : asset(default_agent_image_path) }}\" />
  5310.                     </div>
  5312.                     <div class=\"uv-ticket-main-rt\">
  5313.                         <span class=\"uv-ticket-member-name\">{{ currentUserDetails.name }}</span>
  5314.                         <div class=\"uv-tabs\">
  5315.                             <ul>
  5316.                                 <li for=\"reply\" class=\"uv-tab-active\">{{ 'Reply'|trans }}</li>
  5317.                                 <li for=\"forward\">{{ 'Forward'|trans }}</li>
  5318.                                 {% if user_service.isAccessAuthorized('ROLE_AGENT_ADD_NOTE') %}
  5319.                                     <li for='note'>{{ 'Note'|trans }}</li>
  5320.                                 {% endif %}
  5321.                             </ul>
  5322.                         </div>
  5324.                         {# Ticket Thread | Add Reply #}
  5325.                         <div class=\"uv-tab-view uv-tab-view-active\" id=\"reply\">
  5326.                             <form enctype=\"multipart/form-data\" method=\"post\" action=\"{{ path('helpdesk_member_add_ticket_thread', {'ticketId': ticket.id }) }}\">
  5327.                                 <input name=\"threadType\" value=\"reply\" type=\"hidden\">
  5328.                                 <input name=\"status\" value=\"\" type=\"hidden\" {% if user_service.isAccessAuthorized('ROLE_AGENT_UPDATE_TICKET_STATUS') %}class=\"reply-status\"{% endif %}>
  5329.                                 <div class=\"uv-element-block collaborators\" style=\"display: none\">
  5330.                                     <label class=\"uv-field-label\">{{ 'Collaborators'|trans }}</label>
  5331.                                     <div class=\"uv-field-block\"></div>
  5332.                                 </div>
  5334.                                 <div class=\"uv-element-block cc-bcc\">
  5335.                                     <label>
  5336.                                         <div class=\"uv-checkbox\">
  5337.                                             <input type=\"checkbox\" class=\"cc-bcc-toggle\">
  5338.                                             <span class=\"uv-checkbox-view\"></span>
  5339.                                         </div>
  5340.                                         <span class=\"uv-checkbox-label\">CC/BCC</span>
  5341.                                     </label>
  5343.                                     <div class=\"uv-field-block\" style=\"display: none\">
  5344.                                         <div class=\"uv-group\">
  5345.                                             <input class=\"uv-group-field uv-dropdown-other preloaded uv-manual-enter\" type=\"text\">
  5346.                                             <div class=\"uv-dropdown-list uv-bottom-left\">
  5347.                                                 <div class=\"uv-dropdown-container\">
  5348.                                                     <label>{{ 'Agent'|trans }}</label>
  5349.                                                 </div>
  5351.                                                 <ul class=\"uv-agents-list\">
  5352.                                                     {% for agent in user_service.getAgentPartialDataCollection %}
  5353.                                                         <li data-id=\"{{ agent.email }}\">
  5354.                                                             <img src=\"{{ agent.smallThumbnail ? app.request.scheme ~'://' ~ app.request.httpHost ~ asset('') ~ agent.smallThumbnail : asset(default_agent_image_path) }}\"/> {{agent.name}}
  5355.                                                         </li>
  5356.                                                     {% endfor %}
  5358.                                                     <li class=\"uv-no-results\" style=\"display: none;\">{{ 'No result found'|trans }}</li>
  5359.                                                 </ul>
  5360.                                             </div>
  5361.                                             <select class=\"uv-group-select cc-bcc-select\">
  5362.                                                 <option value=\"bcc\">{{ 'BCC'|trans }}</option>
  5363.                                                 <option value=\"cc\">{{ 'CC'|trans }}</option>
  5364.                                             </select>
  5365.                                         </div>
  5367.                                         <div class=\"cc-bcc-list\"></div>
  5368.                                     </div>
  5369.                                 </div>
  5371.                                 <div class=\"uv-element-block uv-element-block-textarea\">
  5372.                                     <label class=\"uv-field-label\">{{ 'Write a reply'|trans }}</label>
  5373.                                     <div class=\"uv-field-block\">
  5374.                                         <textarea class=\"uv-field\" name=\"reply\" id=\"reply-area\">{{ ticket_service.getAgentDraftReply() }}</textarea>
  5375.                                     </div>
  5376.                                 </div>
  5378.                                 <div class=\"uv-element-block attachment-block\">
  5379.                                     <label>
  5380.                                         <span class=\"uv-file-label\">{{ 'Add Attachment'|trans }}</span>
  5381.                                     </label>
  5382.                                 </div>
  5384.                                 <div class=\"uv-action-buttons\">
  5385.                                     <div class=\"uv-dropdown next-view\">
  5386.                                         <input type=\"hidden\" name=\"nextView\" value=\"stay\"/>
  5387.                                         <div class=\"uv-dropdown-btn\" style=\"padding: 9px 27px 9px 10px;\">{{ 'Stay on ticket'|trans }}</div>
  5388.                                         <div class=\"uv-dropdown-list uv-top-left\" style=\"opacity: 1;\">
  5389.                                             <div class=\"uv-dropdown-container\">
  5390.                                                 <label>{{ 'After Reply'|trans }}</label>
  5391.                                                 <ul>
  5392.                                                     <li data-value=\"stay\">{{ 'Stay on ticket'|trans }}</li>
  5393.                                                     <li data-value=\"redirect\">{{ 'Redirect to list'|trans }}</li>
  5394.                                                 </ul>
  5395.                                             </div>
  5396.                                         </div>
  5397.                                     </div>
  5399.                                     <div class=\"uv-dropdown reply\">
  5400.                                         <div class=\"uv-btn uv-dropdown-other\">{{ 'Reply'|trans }} <span class=\"uv-icon-down-light\"></span></div>
  5401.                                         <div class=\"uv-dropdown-list uv-top-left\">
  5402.                                             <div class=\"uv-dropdown-container\">
  5403.                                                 <label>{{ 'Reply'|trans }}</label>
  5404.                                                 <ul>
  5405.                                                     <li data-id=\"\">{{ 'Submit'|trans }}</li>
  5406.                                                     {% if user_service.isAccessAuthorized('ROLE_AGENT_UPDATE_TICKET_STATUS') %}
  5407.                                                         <li data-id=\"open\">{{ 'Submit And Open'|trans }}</li>
  5408.                                                         <li data-id=\"pending\">{{ 'Submit And Pending'|trans }}</li>
  5409.                                                         <li data-id=\"answered\">{{ 'Submit And Answered'|trans }}</li>
  5410.                                                         <li data-id=\"resolved\">{{ 'Submit And Resolved'|trans }}</li>
  5411.                                                         <li data-id=\"closed\">{{ 'Submit And Closed'|trans }}</li>
  5412.                                                     {% endif %}
  5413.                                                 </ul>
  5414.                                             </div>
  5415.                                         </div>
  5416.                                     </div>
  5417.                                 </div>
  5418.                             </form>
  5419.                         </div>
  5421.                         {# Ticket Thread | Forward Thread #}
  5422.                         <div class=\"uv-tab-view\" id=\"forward\">
  5423.                             <form enctype=\"multipart/form-data\" method=\"post\" action=\"{{ path('helpdesk_member_add_ticket_thread', {'ticketId': ticket.id }) }}\">
  5424.                                 <input name=\"threadType\" value=\"forward\" type=\"hidden\">
  5425.                                 <input name=\"status\" value=\"\" type=\"hidden\" {% if user_service.isAccessAuthorized('ROLE_AGENT_UPDATE_TICKET_STATUS') %}class=\"reply-status\"{% endif %}>
  5427.                                 <div class=\"uv-element-block\">
  5428.                                     <label class=\"uv-field-label\">{{ 'Subject'|trans }}</label>
  5429.                                     <div class=\"uv-field-block\">
  5430.                                         <input class=\"uv-field\" type=\"text\" name=\"subject\">
  5431.                                     </div>
  5432.                                 </div>
  5434.                                 <div class=\"uv-element-block to\">
  5435.                                     <label class=\"uv-field-label\">{{ 'To'|trans }}</label>
  5436.                                     <div class=\"uv-field-block\">
  5437.                                         <input class=\"uv-field uv-dropdown-other preloaded uv-to-message uv-manual-enter\" type=\"text\">
  5439.                                         <div class=\"uv-dropdown-list uv-bottom-left\">
  5440.                                             <div class=\"uv-dropdown-container\">
  5441.                                                 <label>{{ 'Agent'|trans }}</label>
  5442.                                             </div>
  5444.                                             <ul class=\"uv-agents-list\">
  5445.                                                 {% for agent in user_service.getAgentPartialDataCollection %}
  5446.                                                     <li data-id=\"{{ agent.email }}\">
  5447.                                                         <img src=\"{{ agent.smallThumbnail ? app.request.scheme ~'://' ~ app.request.httpHost ~ asset('') ~ agent.smallThumbnail : asset(default_agent_image_path) }}\"/> {{agent.name}}
  5448.                                                     </li>
  5449.                                                 {% endfor %}
  5451.                                                 <li class=\"uv-no-results\" style=\"display: none;\">{{ 'No result found'|trans }}</li>
  5452.                                             </ul>
  5453.                                         </div>
  5455.                                         <div class=\"to-list\"></div>
  5456.                                     </div>
  5457.                                 </div>
  5459.                                 <div class=\"uv-element-block cc-bcc\">
  5460.                                     <label>
  5461.                                         <div class=\"uv-checkbox\">
  5462.                                             <input type=\"checkbox\" class=\"cc-bcc-toggle\">
  5463.                                             <span class=\"uv-checkbox-view\"></span>
  5464.                                         </div>
  5465.                                         <span class=\"uv-checkbox-label\">CC/BCC</span>
  5466.                                     </label>
  5467.                                     <div class=\"uv-field-block\" style=\"display: none\">
  5468.                                         <div class=\"uv-group\">
  5469.                                             <input class=\"uv-group-field uv-dropdown-other preloaded uv-manual-enter\" type=\"text\">
  5470.                                             <div class=\"uv-dropdown-list uv-bottom-left\">
  5471.                                                 <div class=\"uv-dropdown-container\"><label>{{ 'Agent'|trans }}</label></div>
  5473.                                                 <ul class=\"uv-agents-list\">
  5474.                                                     {% for agent in user_service.getAgentPartialDataCollection %}
  5475.                                                         <li data-id=\"{{ agent.email }}\">
  5476.                                                             <img src=\"{{ agent.smallThumbnail ? app.request.scheme ~'://' ~ app.request.httpHost ~ asset('') ~ agent.smallThumbnail : asset(default_agent_image_path) }}\"/> {{agent.name}}
  5477.                                                         </li>
  5478.                                                     {% endfor %}
  5480.                                                     <li class=\"uv-no-results\" style=\"display: none;\">{{ 'No result found'|trans }}</li>
  5481.                                                 </ul>
  5482.                                             </div>
  5483.                                             <select class=\"uv-group-select cc-bcc-select\">
  5484.                                                 <option value=\"bcc\">{{ 'BCC'|trans }}</option>
  5485.                                                 <option value=\"cc\">{{ 'CC'|trans }}</option>
  5486.                                             </select>
  5487.                                         </div>
  5489.                                         <div class=\"cc-bcc-list\"></div>
  5490.                                     </div>
  5491.                                 </div>
  5493.                                 <div class=\"uv-element-block uv-element-block-textarea\">
  5494.                                     <label class=\"uv-field-label\">{{ 'Write a reply'|trans }}</label>
  5495.                                     <div class=\"uv-field-block\">
  5496.                                         <textarea class=\"uv-field\" name=\"reply\" id=\"forward-area\">{{ ticket_service.getAgentDraftReply() }}</textarea>
  5497.                                     </div>
  5498.                                 </div>
  5500.                                 <div class=\"uv-element-block attachment-block\">
  5501.                                     <label><span class=\"uv-file-label\">{{ 'Add Attachment'|trans }}</span></label>
  5502.                                 </div>
  5504.                                 <div class=\"uv-action-buttons\">
  5505.                                     <div class=\"uv-dropdown next-view\">
  5506.                                         <input type=\"hidden\" name=\"nextView\" value=\"stay\"/>
  5507.                                         <div class=\"uv-dropdown-btn\" style=\"padding: 9px 27px 9px 10px;\">{{ 'Stay on ticket'|trans }}</div>
  5508.                                         <div class=\"uv-dropdown-list uv-top-left\" style=\"opacity: 1;\">
  5509.                                             <div class=\"uv-dropdown-container\">
  5510.                                                 <label>{{ 'After Reply'|trans }}</label>
  5511.                                                 <ul>
  5512.                                                     <li data-value=\"stay\">{{ 'Stay on ticket'|trans }}</li>
  5513.                                                     <li data-value=\"redirect\">{{ 'Redirect to list'|trans }}</li>
  5514.                                                 </ul>
  5515.                                             </div>
  5516.                                         </div>
  5517.                                     </div>
  5519.                                     <div class=\"uv-btn forward\">{{ 'Forward'|trans }}</div>
  5520.                                 </div>
  5521.                             </form>
  5522.                         </div>
  5524.                         {# Ticket Thread | Add Note #}
  5525.                         {% if user_service.isAccessAuthorized('ROLE_AGENT_ADD_NOTE') %}
  5526.                             <div class=\"uv-tab-view\" id=\"note\">
  5527.                                 <form enctype=\"multipart/form-data\" method=\"post\" action=\"{{ path('helpdesk_member_add_ticket_thread', {'ticketId': ticket.id }) }}\">
  5528.                                     <input name=\"threadType\" value=\"note\" type=\"hidden\">
  5529.                                     <input name=\"status\" value=\"\" type=\"hidden\" {% if user_service.isAccessAuthorized('ROLE_AGENT_UPDATE_TICKET_STATUS') %}class=\"reply-status\"{% endif %}>
  5531.                                     <div class=\"uv-element-block uv-element-block-textarea\">
  5532.                                         <label class=\"uv-field-label\">{{ 'Write a reply'|trans }}</label>
  5533.                                         <div class=\"uv-field-block\">
  5534.                                             <textarea class=\"uv-field\" name=\"reply\" id=\"note-area\">{{ ticket_service.getAgentDraftReply() }}</textarea>
  5535.                                         </div>
  5536.                                     </div>
  5538.                                     <div class=\"uv-element-block attachment-block\">
  5539.                                         <label><span class=\"uv-file-label\">{{ 'Add Attachment'|trans }}</span></label>
  5540.                                     </div>
  5542.                                     <div class=\"uv-action-buttons\">
  5543.                                         <div class=\"uv-dropdown next-view\">
  5544.                                             <input type=\"hidden\" name=\"nextView\" value=\"stay\"/>
  5545.                                             <div class=\"uv-dropdown-btn\" style=\"padding: 9px 27px 9px 10px;\">{{ 'Stay on ticket'|trans }}</div>
  5546.                                             <div class=\"uv-dropdown-list uv-top-left\" style=\"opacity: 1;\">
  5547.                                                 <div class=\"uv-dropdown-container\">
  5548.                                                     <label>{{ 'After Reply'|trans }}</label>
  5549.                                                     <ul>
  5550.                                                         <li data-value=\"stay\">{{ 'Stay on ticket'|trans }}</li>
  5551.                                                         <li data-value=\"redirect\">{{ 'Redirect to list'|trans }}</li>
  5552.                                                     </ul>
  5553.                                                 </div>
  5554.                                             </div>
  5555.                                         </div>
  5557.                                         <div class=\"uv-dropdown reply\">
  5558.                                             <div class=\"uv-btn uv-dropdown-other\">{{ 'Reply'|trans}}<span class=\"uv-icon-down-light\"></span></div>
  5560.                                             <div class=\"uv-dropdown-list uv-top-left\">
  5561.                                                 <div class=\"uv-dropdown-container\">
  5562.                                                     <label>{{ 'Add Note'|trans }}</label>
  5563.                                                     <ul>
  5564.                                                         <li data-id=\"\">{{ 'Submit'|trans }}</li>
  5565.                                                         {% if user_service.isAccessAuthorized('ROLE_AGENT_UPDATE_TICKET_STATUS') %}
  5566.                                                             <li data-id=\"open\">{{ 'Submit And Open'|trans }}</li>
  5567.                                                             <li data-id=\"pending\">{{ 'Submit And Pending'|trans }}</li>
  5568.                                                             <li data-id=\"answered\">{{ 'Submit And Answered'|trans }}</li>
  5569.                                                             <li data-id=\"resolved\">{{ 'Submit And Resolved'|trans }}</li>
  5570.                                                             <li data-id=\"closed\">{{ 'Submit And Closed'|trans }}</li>
  5571.                                                         {% endif %}
  5572.                                                     </ul>
  5573.                                                 </div>
  5574.                                             </div>
  5575.                                         </div>
  5576.                                     </div>
  5577.                                 </form>
  5578.                             </div>
  5579.                         {% endif %}
  5580.                     </div>
  5581.                 </div>
  5582.             </div>
  5584.             <!-- Bottom Action Block -->
  5585.             <div class=\"uv-ticket-fixed-region\">
  5586.                 <div class=\"uv-ticket-fixed-region-lt\">
  5587.                     {{ uvdesk_extensibles.getRegisteredComponent(\"Webkul\\\\UVDesk\\\\CoreFrameworkBundle\\\\Tickets\\\\QuickActionButtonCollection\").injectTemplates()|raw }}
  5589.                     {# <!-- Saved Replied-->
  5590.                     <div class=\"uv-dropdown saved-reply\">
  5591.                         <div class=\"uv-dropdown-btn\">{{ 'Saved Replies'|trans }}</div>
  5592.                         <div class=\"uv-dropdown-list uv-top-left\">
  5593.                             <div class=\"uv-dropdown-container\">
  5594.                                 <label>{{ 'Saved Replies'|trans }}</label>
  5595.                                 <ul>
  5596.                                     <li data-id=\"\">
  5597.                                         <a href=\"{{ path('helpdesk_member_saved_replies') }}\" target=\"_blank\" style=\"color: #2750C4\">{{ 'Create New'|trans }}</a>
  5598.                                     </li>
  5599.                                     {% for savedReply in ticket_service.getSavedReplies() %}
  5600.                                         <li data-id=\"{{ savedReply.id }}\">
  5601.                                             {{ savedReply.name }}
  5602.                                         </li>
  5603.                                     {% endfor %}
  5604.                                 </ul>
  5605.                             </div>
  5606.                         </div>
  5607.                     </div>
  5608.                     <!-- //Saved Replied--> #}
  5610.                     {# <!--Code-->
  5611.                     <div class=\"uv-dropdown\">
  5612.                         <div class=\"uv-dropdown-btn\">{{ 'Prepared Responses'|trans }}</div>
  5613.                         <div class=\"uv-dropdown-list uv-top-left\">
  5614.                         <div class=\"uv-dropdown-container prepared-responses\">
  5615.                             <label>{{ 'Prepared Responses'|trans }}</label>
  5616.                             <ul>
  5617.                                 <li>
  5618.                                     <a class=\"create-new\" href=\"{{path('prepare_response_action')}}\" target=\"_blank\" style=\"color: #2750C4\">{{ 'Create New'|trans }}</a>
  5619.                                 </li>
  5620.                                 {% set preparedResponses = ticket_service.getManualWorkflow() %}
  5621.                                 {% for workflow in preparedResponses %}
  5622.                                     <li>
  5623.                                         <a href=\"{{ path('helpdesk_member_ticket_prepared_response_xhr') }}/{{ ticket.id }}/{{ workflow.id }}\">
  5624.                                             {{ workflow.name }}
  5625.                                         </a>
  5626.                                     </li>
  5627.                                 {% endfor %}
  5628.                             </ul>
  5629.                         </div>
  5630.                         </div>
  5631.                     </div>
  5632.                     <!--//Code--> #}
  5633.                 </div>
  5635.                 <div class=\"uv-ticket-fixed-region-rt\"></div>
  5636.             </div>
  5637.             <!-- //Bottom Action Block -->
  5638.         </div>
  5639.     </div>
  5641.     {# Edit Ticket #}
  5642.     {% if user_service.isAccessAuthorized('ROLE_AGENT_EDIT_TICKET') %}
  5643.         <div class=\"uv-pop-up-overlay uv-no-error-success-icon\" id=\"edit-ticket-modal\">
  5644.             <div class=\"uv-pop-up-box uv-pop-up-wide\">
  5645.                 <span class=\"uv-pop-up-close\"></span>
  5646.                 <h2>{{ 'Edit Ticket'|trans }}</h2>
  5648.                 {# Edit Ticket Form #}
  5649.                 <form method=\"post\" action=\"{{ path('helpdesk_member_update_ticket_details_xhr', {'ticketId': ticket.id}) }}\" id=\"edit-ticket-form\">
  5650.                     <div class=\"uv-element-block\">
  5651.                         <label class=\"uv-field-label\">{{ 'Subject'|trans }}</label>
  5652.                         <div class=\"uv-field-block\">
  5653.                             <input type=\"text\" name=\"subject\" class=\"uv-field\" value=\"{{ ticket.subject }}\" />
  5654.                         </div>
  5655.                     </div>
  5656.                     
  5657.                     <div class=\"uv-element-block\">
  5658.                         <label class=\"uv-field-label\">{{ 'Reply'|trans }}</label>
  5659.                         <div class=\"uv-field-block\">
  5660.                             {% if initialThread.message|striptags == initialThread.message %}
  5661.                                 <textarea name=\"reply\" id=\"uv-edit-create-thread\" class=\"uv-field\">{{ initialThread.message|nl2br }}</textarea>
  5662.                             %} {% else %}
  5663.                                 <textarea name=\"reply\" id=\"uv-edit-create-thread\" class=\"uv-field\">{{ initialThread.message|raw }}</textarea>
  5664.                             {% endif %}
  5665.                         </div>
  5666.                     </div>
  5668.                     <div class=\"uv-pop-up-actions\">
  5669.                         <input class=\"uv-btn update\" href=\"#\" value=\"Update\" type=\"submit\">
  5670.                         <input class=\"uv-btn cancel\" href=\"#\" value=\"Discard\" type=\"button\">
  5671.                     </div>
  5672.                 </form>
  5673.             </div>
  5674.         </div>
  5675.     {% endif %}
  5677.     {{ uvdesk_extensibles.getRegisteredComponent(\"Webkul\\\\UVDesk\\\\CoreFrameworkBundle\\\\Tickets\\\\WidgetCollection\").embedSideFilterContent()|raw }}
  5678. {% endblock %}
  5680. {% block footer %}
  5681.     {{ parent() }}
  5683.     {{ include('@UVDeskCoreFramework\\\\Templates\\\\attachment.html.twig') }}
  5684.     {{ include(\"@UVDeskCoreFramework/Templates/tinyMCE.html.twig\") }}
  5686.     <script id=\"thread_list_empty_tmp\" type=\"text/template\">
  5687.         <div class=\"uv-no-threads\">{{ 'Nothing interesting here...'|trans }}</div>
  5688.     </script>
  5690.     <script> 
  5691.         \$(document).ready(function() {
  5692.             \$(\"#filterSavedreplies\").on(\"keyup\", function() {
  5693.                 if (this.value.length && this.value.length != '') {
  5694.                     var that = this;
  5695.                     \$(\"#listSavedReplies li\").hide().filter(function() {
  5696.                         return \$(this).html().toLowerCase().indexOf(that.value.toLowerCase()) !== -1;
  5697.                     }).show();
  5698.                 } else {
  5699.                     \$(\"#listSavedReplies li\").show()
  5700.                 }
  5701.             });
  5703.             \$(\".uv-dropdown-btn\").click(function(event) {
  5704.                 setTimeout(function() {
  5705.                     \$(\".uv-search-inline\").focus();
  5706.                 }, 100);
  5707.             });
  5708.         });
  5709.     </script>
  5711.     <script id=\"thread_list_item_tmp\" type=\"text/template\">
  5712.         <div class=\"uv-ticket-strip\">
  5713.             <span>
  5714.                 <% if(typeof(mailStatus) != 'undefined' && mailStatus) { %>
  5715.                     <a href=\"https://support.uvdesk.com/en/blog/uvdesk-ticket-delivery-status\" target=\"_blank\">
  5716.                         <span class=\"uv-mail-status uv-mail-<%- mailStatus.split(',')[0] %>\" <% if(mailStatus !== 'pending') { %>data-toggle=\"tooltip\" data-placement=\"right\" title=\"{{ 'Mail status:'|trans }} <%- mailStatus.split(',')[0] %> <% if(mailStatus.split(',').length > 1) { print('Reason:' + mailStatus.split(',')[1] ); } %> \"<% } %> ></span>
  5717.             </a>
  5718.             <% } %>
  5719.             <span class=\"timeago uv-margin-0\" data-timestamp=\"<%- timestamp %>\" title=\"<%- formatedCreatedAt %>\">
  5720.                     <%- formatedCreatedAt %>
  5721.                 </span>
  5722.             - <%- fullname %>
  5723.             <span class=\"uv-ticket-strip-label\">
  5724.                 <% if(threadType == 'reply') { %>
  5725.                     {{ 'replied'|trans }}
  5726.                 <% } else if(threadType == 'note') { %>
  5727.                     {{ 'added note'|trans }}
  5728.                 <% } else if(threadType == 'forward') { %>
  5729.                     {{ 'forwarded'|trans }}
  5730.                 <% } %>
  5731.                 - <a href=\"#thread/<%- id %>\" id=\"thread<%- id %>\" class=\"copy-thread-link\">#<%- id %></a>
  5732.                 </span>
  5733.             </span>
  5735.             <% if((replyTo && threadType ==  'forward') || cc || bcc) { %>
  5736.                 <div class=\"uv-ticket-strip\">
  5737.                     <% if(replyTo && threadType ==  'forward') { %>
  5738.                     <span><span class=\"uv-ticket-strip-label\">{{ 'TO'|trans }} -</span> <%- replyTo %></span>
  5739.                     <% } if(cc) { %>
  5740.                     <span><span class=\"uv-ticket-strip-label\">{{ 'CC'|trans }} -</span> <%- cc %></span>
  5741.                     <% } if(bcc) { %>
  5742.                     <span><span class=\"uv-ticket-strip-label\">{{ 'BCC'|trans }} -</span> <%- bcc %></span>
  5743.                     <% } %>
  5744.                 </div>
  5745.             <% } %>
  5746.         </div>
  5748.         <div class=\"uv-ticket-strip uv-margin-top-5\" <% if(!bookmark && !isLocked) { %>style=\"display: none\"<% } %> >
  5749.             <span <% if(!bookmark) { %>style=\"display: none\"<% } %> >
  5750.                     <span class=\"uv-icon-pinned\"></span>
  5751.                     {{ 'Pinned'|trans }}
  5752.                     </span>
  5753.             <span <% if(!isLocked) { %>style=\"display: none\"<% } %> >
  5754.                 <span class=\"uv-icon-locked\"></span>
  5755.                 {{ 'Locked'|trans }}
  5756.             </span>
  5757.         </div>
  5758.         <div class=\"uv-ticket-main-lt\">
  5759.             <span class=\"uv-thread-action\">
  5760.                 <span class=\"uv-icon-ellipsis uv-dropdown-other\"></span>
  5761.                 <div class=\"uv-dropdown-list uv-bottom-left\">
  5762.                     <div class=\"uv-dropdown-container\">
  5763.                         <ul>
  5764.                             {% if user_service.isAccessAuthorized('ROLE_AGENT_EDIT_THREAD_NOTE') %}
  5765.                                 <% if (userType != 'system' && userType != 'System') { %>
  5766.                                     <li data-action=\"edit\">{{ 'Edit Thread'|trans }}</li>
  5767.                                 <% } %>
  5768.                             {% endif %}
  5769.                             {% if user_service.isAccessAuthorized('ROLE_AGENT_DELETE_THREAD_NOTE') %}
  5770.                                 <li data-action=\"delete\">{{ 'Delete Thread'|trans }}</li>
  5771.                             {% endif %}
  5772.                             <li data-action=\"forward\">{{ 'Forward'|trans }}</li>
  5773.                             <% if(bookmark) { %>
  5774.                                 <li data-action=\"pin\" data-id=\"1\">{{ 'Unpin Thread'|trans }}</li>
  5775.                             <% } else { %>
  5776.                                 <li data-action=\"pin\" data-id=\"0\">{{ 'Pin Thread'|trans }}</li>
  5777.                             <% } %>
  5778.                             <% if(threadType != 'note') { %>
  5779.                                 {% if user_service.isAccessAuthorized('ROLE_AGENT_MANAGE_LOCK_AND_UNLOCK_THREAD') %}
  5780.                                     <% if(isLocked) { %>
  5781.                                         <li data-action=\"lock\" data-id=\"1\">{{ 'Unlock Thread'|trans }}</li>
  5782.                                     <% } else { %>
  5783.                                         <li data-action=\"lock\" data-id=\"0\">{{ 'Lock Thread'|trans }}</li>
  5784.                                     <% } %>
  5785.                                 {% endif %}
  5786.                             <% } %>
  5787.                             <li style=\"display: none;\" data-action=\"translate\">{{ 'Translate Thread'|trans }}</li>
  5788.                         </ul>
  5789.                     </div>
  5790.                 </div>
  5791.             </span>
  5792.             <span class=\"p-relative\">
  5793.                 
  5794.             </span>
  5795.             <% if (userType != 'system' && userType != 'System') { %>
  5796.                 <% if(user && user.smallThumbnail != null) { %>
  5797.                     <img src=\"{{ app.request.scheme ~'://' ~ app.request.httpHost ~ asset('') }}<%- user.smallThumbnail %>\" />
  5798.                 <% } else { %>
  5799.                     <img src=\"<% if(userType == 'agent') { %> {{ asset(default_agent_image_path) }} <% } else { %> {{ asset(default_customer_image_path) }} <% } %>\" />
  5800.                 <% } %>
  5801.             <% } else { %>
  5802.                 <img src=\"{{ asset(default_helpdesk_image_path) }}\" />
  5803.             <% } %>
  5804.         </div>
  5805.         <div class=\"uv-ticket-main-rt\">
  5806.             <% if(userType == 'customer') { %>
  5807.                 <a <% if(user) { %>href=\"{{ path('helpdesk_member_manage_customer_account') }}/<%- user.id %>\"<% } %> class=\"uv-ticket-member-name\">
  5808.                 <%- fullname %>
  5809.                 </a>
  5810.             <% } else if(userType == 'agent') { %>
  5811.                 <a <% if(user) { %>href=\"{{ path('helpdesk_member_account') }}/<%- user.id %>\"<% } %> class=\"uv-ticket-member-name\">
  5812.                 <%- fullname %>
  5813.                 </a>
  5814.             <% } else { %>
  5815.                 <span class=\"uv-ticket-member-name\">
  5816.                     <%- fullname %>
  5817.                 </span>
  5818.             <% } %>
  5820.             <!-- Message Block -->
  5821.             <div class=\"message\">
  5822.                 <%= reply %>
  5823.             </div>
  5825.             <!-- Attachment Block -->
  5826.             <% if(attachments.length) { %>
  5827.             <div class=\"uv-ticket-uploads\">
  5828.                 <h4>{{ 'Uploaded Files'|trans }}</h4>
  5829.                 <div class=\"uv-ticket-uploads-strip\">
  5830.                     <% _.each(attachments, function(file) { %>
  5831.                     <a href=\"<%-file.downloadURL %>\" target =\"_blank\" class=\"uv-ticket-uploads-brick uv-no-pointer-events\" data-toggle=\"tooltip\" title=\"<%- file.name %>\">
  5832.                         <img src=\"<%-file.iconURL %>\" class=\"uv-auto-pointer-events\">
  5833.                     </a>
  5834.                     <% }) %>
  5835.                 </div>
  5837.                 <% if (attachments.length > 1) { %>
  5838.                 <div class=\"thread-attachments-zip pull-left\">
  5839.                     <div class=\"uv-upload-actions\">
  5840.                         <a href=\"#\" class=\"uv-open-in-files\" data-thread=\"<%- id %>\" style=\"display: none\"><span class=\"uv-icon-open-in-files\"></span>{{ 'Open in Files'|trans }}</a>
  5841.                         <% if(attachments.length > 0) { %>
  5842.                         <a href=\"{{ path('helpdesk_member_ticket_download_attachment_zip') }}/<%- id %>\" target=\"_blank\"><span class=\"uv-icon-attachment\"></span> {{ 'Download (as .zip)'|trans }}</a>
  5843.                         <% } %>
  5844.                     </div>
  5845.                 </div>
  5846.                 <% } %>
  5848.             </div>
  5849.             <% } %>
  5850.         </div>
  5851.     </script>
  5853.     <script id=\"edit_thread_tmp\" type=\"text/template\">
  5854.         <div class=\"thread-edit-container\">
  5855.             <div class=\"uv-element-block uv-element-block-textarea\">
  5856.                 <div class=\"uv-field-block\">
  5857.                     <textarea id=\"uv-edit-thread\">
  5858.                     </textarea>
  5859.                 </div>
  5860.             </div>
  5861.             <div class=\"uv-action-buttons\">
  5862.                 <a class=\"uv-btn cancel-edit\" type=\"button\">{{ 'Cancel'|trans }}</a>
  5863.                 <a class=\"uv-btn saveThread\" type=\"button\" style=\"margin-right: 10px;\">{{ 'Update'|trans }}</a>
  5864.             </div>
  5865.         </div>
  5866.     </script>
  5868.     <script id=\"ticket_quick_navigation_tmp\" type=\"text/template\">
  5869.         <% if(prev) { %>
  5870.             <a class=\"uv-btn-stroke\" href=\"{{ path('helpdesk_member_ticket') }}/<%- prev %>\">
  5871.                 <span class=\"uv-icon-previous\"></span>
  5872.                 {{ 'Previous Ticket'|trans }}
  5873.             </a>
  5874.         <% } else { %>
  5875.             <a class=\"uv-btn-stroke\" disabled=\"disabled\">
  5876.                 <span class=\"uv-icon-previous\"></span>
  5877.                 {{ 'Previous Ticket'|trans }}
  5878.             </a>
  5879.         <% } %>
  5881.         <% if(next) { %>
  5882.             <a class=\"uv-btn-stroke\" href=\"{{ path('helpdesk_member_ticket') }}/<%- next %>\">
  5883.                 {{ 'Next Ticket'|trans }}
  5884.                 <span class=\"uv-icon-next\"></span>
  5885.             </a>
  5886.         <% } else { %>
  5887.             <a class=\"uv-btn-stroke\" disabled=\"disabled\">
  5888.                 {{ 'Next Ticket'|trans }}
  5889.                 <span class=\"uv-icon-next\"></span>
  5890.             </a>
  5891.         <% } %>
  5892.     </script>
  5894.     <script type=\"text/javascript\">
  5895.         uvdesk = {
  5896.             ticket: {}
  5897.         };
  5899.         var ticketApp = {};
  5901.         viewerImages = function() {
  5902.             if (typeof(\$().viewer == 'function')) {
  5903.                 \$('.uv-ticket-uploads .uv-ticket-uploads-strip').viewer({
  5904.                     'url': 'data-url',
  5905.                     'downloadBase': \"{{ path('helpdesk_member_ticket_download_attachment') }}\",
  5906.                     'download': 'data-download',
  5907.                 });
  5908.             }
  5909.         };
  5911.         \$(function () {
  5912.             var threadIds = [];
  5913.             viewerImages();
  5915.             _.extend(Backbone.Model.prototype, Backbone.Validation.mixin);
  5917.             // Ticket Model
  5918.             var TicketModel = Backbone.Model.extend({
  5919.                 idAttribute : \"id\",
  5920.                 urlRoot : \"{{ path('helpdesk_member_update_ticket_attributes_xhr') }}\",
  5921.                 validation: {
  5922.                     'email': [{
  5923.                         required: true,
  5924.                         msg: '{{ \"This field is mandatory\" | trans}}'
  5925.                     },{
  5926.                         pattern: /^[a-zA-Z0-9.!#\$%&'*+\\/=?^_`{|}~-]+@[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?(?:\\.[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?)*\$/,
  5927.                         msg: 'Please enter a valid email'
  5928.                     }],
  5929.                     'subject' : {
  5930.                         required : true,
  5931.                         msg : '{{ \"This field is mandatory\" | trans}}'
  5932.                     },
  5933.                     'reply' : {
  5934.                         fn: function(value) {
  5935.                             if(!tinyMCE.get(\"uv-edit-create-thread\"))
  5936.                                 return false;
  5937.                             var html = tinyMCE.get(\"uv-edit-create-thread\").getContent();
  5938.                             if(app.appView.stripHTML(html) != '') {
  5939.                                 return false;
  5940.                             }
  5941.                             return true;
  5942.                         },
  5943.                         msg : '{{ \"This field is mandatory\" | trans}}'
  5944.                     }
  5945.                 },
  5946.             });
  5948.             // Thread Model
  5949.             var ThreadModel = Backbone.Model.extend({
  5950.                 idAttribute : \"id\",
  5951.                 defaults : {
  5952.                     hasTask : 0,
  5953.                     task: null
  5954.                 }
  5955.             });
  5957.             // Customer Model
  5958.             var CustomerModel = Backbone.Model.extend({
  5959.                 validation: {
  5960.                     'name': [{
  5961.                         required: true,
  5962.                         msg: '{{ \"This field is mandatory\" }}'
  5963.                     }, {
  5964.                         pattern: /^((?![!@#\$%^&*()<_+]).)*\$/,
  5965.                         msg: '{{ \"This field must have characters only\"}}'
  5966.                     }],
  5967.                     'email': [{
  5968.                         required: true,
  5969.                         msg: '{{ \"This field is mandatory\" | trans}}'
  5970.                     },{
  5971.                         pattern: /^[a-zA-Z0-9.!#\$%&'*+\\/=?^_`{|}~-]+@[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?(?:\\.[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?)*\$/,
  5972.                         msg: '{{ \"Email address is invalid\" | trans}}'
  5973.                     }],
  5974.                     'contactNumber': function(value) {
  5975.                         if(value != undefined && value !== '') {
  5976.                             if (!value.match('^\\\\s*(?:\\\\+?(\\\\d{1,3}))?[-. (]*(\\\\d{3})[-. )]*(\\\\d{3})[-. ]*(\\\\d{4})(?: *x(\\\\d+))?\\\\s*\$'))
  5977.                                 return 'Contact number is invalid';
  5978.                         }
  5979.                     }
  5980.                 },
  5981.                 urlRoot : \"{{ path('helpdesk_member_manage_customer_account') }}\"
  5982.             });
  5984.             // Ticket Collaborator Model
  5985.             var CollaboratorModel = Backbone.Model.extend({
  5986.                 idAttribute : \"id\",
  5987.                 validation: {
  5988.                     'email': [{
  5989.                         required: true,
  5990.                         msg: '{{ \"This field is mandatory\" | trans}}'
  5991.                     },{
  5992.                         pattern: /^[a-zA-Z0-9.!#\$%&'*+\\/=?^_`{|}~-]+@[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?(?:\\.[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?)*\$/,
  5993.                         msg: '{{ \"Please enter a valid email\" | trans}}'
  5994.                     }]
  5995.                 },
  5996.                 defaults : {
  5997.                     ticketId : {{ ticket.id }},
  5998.                     email: ''
  5999.                 },
  6000.                 parse: function (resp, options) {
  6001.                     return resp.collaborator;
  6002.                 },
  6003.                 urlRoot : \"{{ path('helpdesk_member_ticket_manage_collaborators_xhr') }}\"
  6004.             });
  6006.             // Ticket Tag Model
  6007.             var TagModel = Backbone.Model.extend({
  6008.                 idAttribute : \"id\",
  6009.                 defaults : {
  6010.                     ticketId : {{ ticket.id }}
  6011.                 },
  6012.                 parse: function (resp, options) {
  6013.                     return resp.tag;
  6014.                 },
  6015.                 urlRoot : \"{{ path('helpdesk_member_ticket_create_tag_xhr') }}\"
  6016.             });
  6018.             // Ticket Label Model
  6019.             var LabelModel = Backbone.Model.extend({
  6020.                 idAttribute : \"id\",
  6021.                 defaults : {
  6022.                     ticketId : {{ ticket.id }}
  6023.                 },
  6024.                 parse: function (resp, options) {
  6025.                     return resp.label;
  6026.                 },
  6027.                 urlRoot : \"{{ path('helpdesk_member_ticket_add_label_xhr') }}\"
  6028.             });
  6030.             // Ticket Thread Collection
  6031.             var ThreadCollection = AppCollection.extend({
  6032.                 model : ThreadModel,
  6033.                 mode: \"infinite\",
  6034.                 url : \"{{ path('helpdesk_member_thread_collection_xhr', {'ticketId': ticket.id}) }}\",
  6035.                 firstScrollCheck: false,
  6036.                 threadRequestedId: false,
  6037.                 template : \$(\"#thread_list_empty_tmp\").html(),
  6038.                 parseRecords: function (resp, options) {
  6039.                     return resp.threads;
  6040.                 },
  6041.                 syncData : function() {
  6042.                     type = \$(\".uv-ticket-action-bar-lt .uv-tabs .uv-tab-active\").attr('data-type')
  6043.                     var self = this;
  6044.                     var data = {
  6045.                         threadType: type
  6046.                     };
  6048.                     if(this.threadRequestedId)
  6049.                         data.threadRequestedId = this.threadRequestedId;
  6051.                     app.appView.showLoader()
  6052.                     this.fetch({
  6053.                         data : data,
  6054.                         remove: false,
  6055.                         success: function(model, response) {
  6056.                             app.appView.hideLoader();
  6057.                             self.threadRequestedId = false;
  6058.                             pagination.renderPagination(response.pagination);
  6059.                             threadCollection.state.currentPage = parseInt(response.pagination.current) + 1;
  6060.                             if(response.pagination.totalCount <= 0){
  6061.                                 this.\$('.uv-ticket-wrapper.thread-list').html(self.template);
  6062.                             }
  6063.                         },
  6064.                         error: function (model, xhr, options) {
  6065.                             if(url = xhr.getResponseHeader('Location'))
  6066.                                 window.location = url;
  6067.                         }
  6068.                     }).done(function(){
  6069.                         viewerImages();
  6070.                         if(!self.firstScrollCheck){
  6071.                             self.firstScrollCheck = true;
  6072.                             var fragment = Backbone.history.fragment.trim();
  6073.                             if(fragment == '') {
  6074.                                 router.scrollPage('#reply');
  6075.                             } else
  6076.                                 router.scrollPage('#' + fragment.replace('thread/', 'thread'));
  6077.                         }
  6078.                     });
  6079.                 }
  6080.             });
  6082.             // Ticket Collaborator Collection
  6083.             var CollaboratorCollection = Backbone.PageableCollection.extend({
  6084.                 model : CollaboratorModel
  6085.             });
  6087.             // Ticket Tag Collection
  6088.             var TagCollection = Backbone.PageableCollection.extend({
  6089.                 model : TagModel,
  6090.                 isTagExist : function(name) {
  6091.                     var flag = 1;
  6092.                     _.each(tagCollection.models, function (item) {
  6093.                         if(item.get('name').toUpperCase() == name.toUpperCase())
  6094.                             flag = 0;
  6095.                     }, this);
  6097.                     return flag;
  6098.                 }
  6099.             });
  6101.             // Ticket Label Collection
  6102.             var LabelCollection = Backbone.PageableCollection.extend({
  6103.                 model : TagModel,
  6104.                 isLabelExist : function(name) {
  6105.                     var flag = 1;
  6106.                     _.each(labelCollection.models, function (item) {
  6107.                         if(item.get('name').toUpperCase() == name.toUpperCase())
  6108.                             flag = 0;
  6109.                     }, this);
  6110.                     return flag;
  6111.                 }
  6112.             });
  6114.             // Customer Form View
  6115.             var CustomerForm = Backbone.View.extend({
  6116.                 events : {
  6117.                     'click .uv-btn.update-btn' : \"saveCustomer\",
  6118.                     'blur input': 'formChanegd',
  6119.                     'click .cancel-btn': 'backToInfo',
  6120.                     'click .uv-aside-back': 'backToInfo'
  6121.                 },
  6122.                 initialize : function() {
  6123.                     Backbone.Validation.bind(this);
  6124.                 },
  6125.                 formChanegd: function(e) {
  6126.                     this.model.set(Backbone.\$(e.currentTarget).attr('name'), Backbone.\$(e.currentTarget).val())
  6127.                     this.model.isValid([Backbone.\$(e.currentTarget).attr('name')])
  6128.                 },
  6129.                 saveCustomer: function (e) {
  6130.                     e.preventDefault();
  6131.                     currentElement = Backbone.\$(e.currentTarget);
  6132.                     this.model.clear();
  6133.                     this.model.set(this.\$el.find('form').serializeObject());
  6134.                     self = this;
  6135.                     if(this.model.isValid(true)) {
  6136.                         app.appView.showLoader();
  6137.                         currentElement.attr('disabled', 'disabled');
  6138.                         this.model.save({}, {
  6139.                             success: function (model, response, options) {
  6140.                                 app.appView.hideLoader();
  6141.                                 currentElement.removeAttr(\"disabled\");
  6142.                                 if(response.alertClass == \"success\") {
  6143.                                     app.appView.renderResponseAlert(response);
  6144.                                     \$('.uv-aside-customer-info').html(\"<span>\" + self.model.attributes.name + \"</span><span>\" + self.model.attributes.email + \"</span><span>\" + self.model.attributes.contactNumber + \"</span><span class='uv-customize'></span>\")
  6145.                                     self.backToInfo();
  6146.                                 } else if(response.errors) {
  6147.                                     self.addErrors(JSON.parse(response.errors));
  6148.                                 } else if(response.alertMessage) {
  6149.                                     app.appView.renderResponseAlert(response);
  6150.                                 }
  6151.                             },
  6152.                             error: function (model, xhr, options) {
  6153.                                 if(url = xhr.getResponseHeader('Location'))
  6154.                                     window.location = url;
  6156.                                 app.appView.hideLoader();
  6157.                                 app.appView.renderResponseAlert(warningResponse);
  6158.                             }
  6159.                         });
  6160.                     }
  6161.                 },
  6162.                 addErrors: function(jsonContext) {
  6163.                     for (var field in jsonContext) {
  6164.                         Backbone.Validation.callbacks.invalid(this, field, jsonContext[field], 'input');
  6165.                     }
  6166.                 },
  6167.                 backToInfo: function(e) {
  6168.                     if(e)
  6169.                         e.preventDefault()
  6171.                     \$('.uv-main-info-update-block').hide()
  6172.                     \$('.uv-main-info-block').show()
  6173.                 },
  6174.             });
  6176.             // Ticket View
  6177.             var TicketView = Backbone.View.extend({
  6178.                 el: \$('.uv-wrapper'),
  6179.                 stopDraftSaveFlag: 0,
  6180.                 events: {
  6181.                     'click .uv-ticket-action .uv-dropdown-list li[data-action=\"spam\"], .uv-ticket-action .uv-dropdown-list li[data-action=\"closed\"]': 'masrkSpamAndClosed',
  6182.                     'click .uv-aside-ticket-actions .uv-aside-select .uv-dropdown-list li': 'editTicketProperty',
  6183.                     'click .uv-aside-customer-info .uv-customize': 'showCustomerUpdateBlock',
  6184.                     'click .uv-ticket-head .uv-star-large': 'updateStar',
  6185.                     'click .uv-ticket-action-bar .uv-tabs li': 'filterThread',
  6186.                     'click .uv-ticket-action .uv-dropdown-list li[data-action=\"delete\"]': 'confirmRemove',
  6187.                     'click .uv-ticket-action .uv-dropdown-list li[data-action=\"lock\"]': 'lockAndUnlockThread',
  6188.                     'click .uv-element-block.collaborators .uv-btn-tag': 'removeCcCollaborator',
  6189.                     'keypress .uv-element-block.to .uv-dropdown-other': 'addToInput',
  6190.                     'click .uv-element-block.to .uv-dropdown-list li': 'addTo',
  6191.                     'click .to-list .uv-btn-tag': 'removeTo',
  6192.                     'change .uv-element-block.cc-bcc .cc-bcc-toggle': 'showCcBccBlock',
  6193.                     'keypress .uv-element-block.cc-bcc .uv-group-field.uv-dropdown-other': 'addCcBccInput',
  6194.                     'click .uv-element-block.cc-bcc .uv-dropdown-list li': 'addCcBcc',
  6195.                     'click .cc-bcc-list .uv-btn-tag, .to-list .uv-btn-tag': 'removeEmail',
  6196.                     'click .next-view .uv-dropdown-list li': 'setNextView',
  6197.                     'click .uv-dropdown.reply .uv-dropdown-list li, .uv-btn.forward': 'validateForm',
  6198.                     'click #edit-ticket-modal .uv-btn.update': 'updateTicket',
  6199.                     'click .message .uv-icon-ellipsis': 'showReplyQuote',
  6200.                     'input .uv-aside-brick .uv-field.uv-dropdown-other': 'searchFilterXhr',
  6201.                     'click .uv-dropdown-container.prepared-responses a:not(.create-new)': 'confirmPreparedResponses',
  6203.                     'click .uv-header-fix': 'fixheader',
  6204.                     'click .uv-ticket-action .uv-dropdown-list li[data-action=\"print\"]': 'printTicket',
  6205.                     'blur .uv-manual-enter': 'enterManualAdd',
  6206.                 },
  6207.                 ticketNavigationTemplate : _.template(\$(\"#ticket_quick_navigation_tmp\").html()),
  6208.                 loaderTemplate : _.template(\$(\"#loader-tmp\").html()),
  6209.                 targetPreparedResponseUrl: '',
  6210.                 initialize: function() {
  6211.                     Backbone.Validation.bind(this);
  6212.                     InitTinyMce('#uv-edit-create-thread');
  6213.                     \$('.uv-ticket-fixed-region .uv-ticket-fixed-region-rt').html(this.ticketNavigationTemplate(ticketNavigation))
  6214.                     var threadTab = localStorage.getItem(\"threadTab\");
  6215.                     if(threadTab){
  6216.                         \$('.uv-ticket-action-bar-lt .uv-tabs li').removeClass('uv-tab-active');
  6217.                         \$('.uv-ticket-action-bar-lt .uv-tabs [data-type=\"' + threadTab + '\"]').addClass('uv-tab-active');
  6218.                     }
  6219.                     nextView = localStorage.getItem(\"nextView\");
  6220.                     if(nextView) {
  6221.                         \$(\".next-view input\").val(nextView)
  6222.                         \$(\".next-view .uv-dropdown-btn\").text(\$(\"#reply .next-view .uv-dropdown-list li[data-value='\" + nextView + \"']\").text())
  6223.                     }
  6224.                     if(!localStorage.getItem('ticketTour')) {
  6225.                         \$('.uv-ticket-tour').show()
  6226.                     }
  6227.                     this.fixheaderInit();
  6228.                 },
  6229.                 printTicket: function(e) {
  6230.                     window.print();
  6231.                 },
  6232.                 enterManualAdd: function(e) {
  6233.                     var target = \$(e.target);
  6234.                     if(target.val()) {
  6235.                         var e = \$.Event(\"keypress\");
  6236.                         e.which = 13; //choose the one you want
  6237.                         target.trigger(e);
  6238.                     }
  6239.                 },
  6240.                 fixheader: function(e){
  6241.                     e.preventDefault();
  6242.                     var header = localStorage.getItem(\"fixHeader\");
  6243.                     header = !(header == 'true');
  6244.                     localStorage.setItem(\"fixHeader\", header);
  6245.                     this.fixheaderInit();
  6246.                 },
  6247.                 fixheaderInit: function(){
  6248.                     var header = localStorage.getItem(\"fixHeader\");
  6249.                     if(header == 'true'){
  6250.                         \$('a.uv-icon-pin').addClass('uv-icon-pinned');
  6251.                         \$('.uv-ticket-action-bar').addClass('uv-ticket-action-bar-fixed');
  6252.                     }else{
  6253.                         \$('a.uv-icon-pin').removeClass('uv-icon-pinned');
  6254.                         \$('.uv-ticket-action-bar').removeClass('uv-ticket-action-bar-fixed');
  6255.                     }
  6256.                 },
  6257.                 masrkSpamAndClosed: function(e) {
  6258.                     var currentElement = Backbone.\$(e.currentTarget);
  6259.                     var value = currentElement.attr('data-index');
  6260.                     \$(\".uv-aside-select .uv-dropdown-list ul.status li[data-index='\" + value + \"']\").trigger('click')
  6261.                 },
  6262.                 editTicketProperty: function(e) {
  6263.                     var currentElement = Backbone.\$(e.currentTarget);
  6264.                     var uvSelect = currentElement.parents('.uv-aside-select');
  6265.                     var field = currentElement.parent().attr('data-action');
  6266.                     var value = currentElement.attr('data-index');
  6267.                     if(uvSelect.find('.uv-aside-select-value').attr('data-id') != value) {
  6268.                         var name = currentElement.text().trim();
  6269.                         app.appView.showLoader();
  6270.                         this.model.save({attribute: field, value: value, id: this.model.id}, {
  6271.                             patch: true,
  6272.                             success: function (model, response, options) {
  6273.                                 uvSelect.find('.uv-aside-select-value').attr('data-id', value).text(name)
  6274.                                 if(field == 'priority') {
  6275.                                     uvSelect.find('.uv-list-ticket-priority').attr('style', 'background:' + currentElement.attr('data-color'));
  6276.                                 } else if(field == 'agent') {
  6277.                                     \$('.uv-ticket-strip .agent-info').show()
  6278.                                     \$('.uv-ticket-strip .agent-info .name').text(name)
  6279.                                 }
  6280.                                 app.appView.hideLoader();
  6281.                                 app.appView.renderResponseAlert(response);
  6282.                             },
  6283.                             error: function (model, xhr, options) {
  6284.                                 if(url = xhr.getResponseHeader('Location'))
  6285.                                     window.location = url;
  6286.                                 var response = warningResponse;
  6287.                                 if(xhr.responseJSON)
  6288.                                     response = xhr.responseJSON;
  6290.                                 app.appView.hideLoader();
  6291.                                 app.appView.renderResponseAlert(response);
  6292.                             }
  6293.                         });
  6294.                     }
  6295.                 },
  6296.                 showCustomerUpdateBlock: function() {
  6297.                     \$('.uv-main-info-update-block').show()
  6298.                     \$('.uv-main-info-block').hide()
  6299.                 },
  6300.                 updateStar: function(e) {
  6301.                     e.preventDefault();
  6302.                     var currentElement = Backbone.\$(e.currentTarget);
  6303.                     currentElement.toggleClass('uv-star-active')
  6304.                     this.model.save({id: this.model.id}, {
  6305.                         patch: true,
  6306.                         url : \"{{ path('helpdesk_member_bookmark_ticket_xhr') }}\",
  6307.                         success: function (model, response, options) {
  6308.                         },
  6309.                         error: function (model, xhr, options) {
  6310.                             if(url = xhr.getResponseHeader('Location'))
  6311.                                 window.location = url;
  6312.                         }
  6313.                     });
  6314.                 },
  6315.                 filterThread: function(e) {
  6316.                     var currentElement = Backbone.\$(e.currentTarget);
  6317.                     if(type = currentElement.attr('data-type')) {
  6318.                         localStorage.setItem(\"threadTab\", type);
  6319.                         if(type != 'all')
  6320.                             \$('.uv-ticket-main.create').hide()
  6321.                         else
  6322.                             \$('.uv-ticket-main.create').show()
  6323.                         \$('.uv-ticket-wrapper.thread-list').html('')
  6324.                         models = []
  6325.                         threadCollection.each(function(model) {
  6326.                             models.push(model)
  6327.                         })
  6328.                         total = threadCollection.models.length;
  6329.                         count = 0;
  6330.                         if(total) {
  6331.                             _.each(models, function (model) {
  6332.                                 threadCollection.remove(model)
  6333.                                 count++;
  6334.                                 if(total == count) {
  6335.                                     threadCollection.reset()
  6336.                                     threadCollection.state.currentPage = 1;
  6337.                                     threadCollection.syncData()
  6338.                                 }
  6339.                             });
  6340.                         } else {
  6341.                             threadCollection.reset()
  6342.                             threadCollection.state.currentPage = 1;
  6343.                             threadCollection.syncData()
  6344.                         }
  6345.                     }
  6346.                 },
  6347.                 confirmRemove: function(e) {
  6348.                     app.appView.openConfirmModal(this);
  6349.                 },
  6350.                 removeItem : function() {
  6351.                     if(this.model.attributes.isTrashed)
  6352.                         window.location.href = \"{{ path('helpdesk_member_delete_ticket', {'ticketId': ticket.id}) }}\";
  6353.                     else
  6354.                         window.location.href = \"{{ path('helpdesk_member_trash_ticket', {'ticketId': ticket.id}) }}\";
  6355.                 },
  6356.                 addCCCollaborators: function() {
  6357.                     if(collaboratorCollection.length) {
  6358.                         var collaboratorContainer = \$('.uv-element-block.collaborators');
  6359.                         collaboratorContainer.find('.uv-field-block').html('');
  6360.                         collaboratorContainer.show()
  6361.                         _.each(collaboratorCollection.models, function (item) {
  6362.                             var json = item.attributes;
  6363.                             collaboratorContainer.find('.uv-field-block').append(\"<span><input type='hidden' name='cccol[]' value='\" + json.email + \"'/><a class='uv-btn-tag' href='#'><span class='uv-icon-remove-dark-before'></span>\" + json.name + \"</a></span>\")
  6364.                         }, this);
  6365.                     }
  6366.                 },
  6367.                 removeCcCollaborator: function(e) {
  6368.                     e.preventDefault()
  6369.                     Backbone.\$(e.currentTarget).parent().remove();
  6370.                     var collaboratorContainer = \$('.uv-element-block.collaborators');
  6371.                     if(!collaboratorContainer.find('.uv-btn-tag').length)
  6372.                         collaboratorContainer.hide()
  6373.                 },
  6374.                 addToInput: function(e) {
  6375.                     var inputElement = Backbone.\$(e.currentTarget);
  6376.                     var currentTab = inputElement.parents('.uv-tab-view');
  6377.                     var email = inputElement.val().trim();
  6378.                     if (e.which === 13 && email) {
  6379.                         e.preventDefault()
  6380.                         if(!this.model.preValidate({name: 'email', email: email})) {
  6381.                             inputElement.val('').trigger('input')
  6382.                             inputElement.removeClass('uv-dropdown-btn-active')
  6383.                             inputElement.siblings('.uv-dropdown-list').hide()
  6384.                             if(!currentTab.find(\".to-list input[value='\" + email + \"'].to\").length) {
  6385.                                 currentTab.find('.to-list').append(\"<span><input type='hidden' name='to[]' value='\" + email + \"' class='to'/><a class='uv-btn-tag' href='#'><span class='uv-icon-remove-dark-before'></span>\" + email + \"</span></a></span>\")
  6386.                             }
  6387.                         }
  6388.                     }
  6389.                 },
  6390.                 addTo: function(e) {
  6391.                     var currentTab = Backbone.\$(e.currentTarget).parents('.uv-tab-view');
  6392.                     var email =  Backbone.\$(e.currentTarget).attr('data-id');
  6393.                     if(!currentTab.find(\".to-list input[value='\" + email + \"'].to\").length) {
  6394.                         currentTab.find('.to-list').append(\"<span><input type='hidden' name='to[]' value='\" + email + \"' class='to'/><a class='uv-btn-tag' href='#'><span class='uv-icon-remove-dark-before'></span>\" + email + \"</span></a></span>\")
  6395.                     }
  6396.                 },
  6397.                 showCcBccBlock: function(e) {
  6398.                     var currentElement = Backbone.\$(e.currentTarget);
  6399.                     var currentTab = currentElement.parents('.uv-tab-view');
  6400.                     if(currentElement.is(':checked')) {
  6401.                         currentTab.find('.uv-element-block.cc-bcc').find('.uv-field-block').show()
  6402.                     } else {
  6403.                         currentTab.find('.uv-element-block.cc-bcc').find('.uv-field-block').hide()
  6404.                         currentTab.find('.uv-element-block .cc-bcc-list').html('')
  6405.                     }
  6406.                 },
  6407.                 addCcBccInput: function(e) {
  6408.                     var inputElement = Backbone.\$(e.currentTarget);
  6409.                     var currentTab = inputElement.parents('.uv-tab-view');
  6410.                     var email = inputElement.val().trim();
  6411.                     if (e.which === 13 && email) {
  6412.                         e.preventDefault()
  6413.                         type = currentTab.find('.cc-bcc-select option:selected').text()
  6414.                         if(!this.model.preValidate({name: 'email', email: email})) {
  6415.                             inputName = \$('.cc-bcc-select').val()
  6416.                             inputElement.val('').trigger('input')
  6417.                             inputElement.removeClass('uv-dropdown-btn-active')
  6418.                             inputElement.siblings('.uv-dropdown-list').hide()
  6419.                             if(!currentTab.find(\".cc-bcc-list input[value='\" + email + \"'].\" + inputName).length) {
  6420.                                 currentTab.find('.cc-bcc-list').append(\"<span><input type='hidden' name='\" + inputName + \"[]' value='\" + email + \"' class='\" + inputName + \"'/><a class='uv-btn-tag uv-lowercase' href='#'><span class='uv-icon-remove-dark-before'></span><span class='uv-uppercase' style='margin-right: 4px;'>\" + type + \":</span>\" + email + \"</a></span>\")
  6421.                             }
  6422.                         }
  6423.                     }
  6424.                 },
  6425.                 addCcBcc: function(e) {
  6426.                     var currentTab = Backbone.\$(e.currentTarget).parents('.uv-tab-view');
  6427.                     var email =  Backbone.\$(e.currentTarget).attr('data-id');
  6428.                     type = currentTab.find('.cc-bcc-select option:selected').text()
  6429.                     inputName = currentTab.find('.cc-bcc-select').val()
  6430.                     if(!currentTab.find(\".cc-bcc-list input[value='\" + email + \"'].\" + inputName).length) {
  6431.                         currentTab.find('.uv-element-block.cc-bcc .uv-group-field.uv-dropdown-other').val('').trigger('input')
  6432.                         currentTab.find('.cc-bcc-list').append(\"<span><input type='hidden' name='\" + inputName + \"[]' value='\" + email + \"' class='\" + inputName + \"'/><a class='uv-btn-tag uv-lowercase' href='#'><span class='uv-icon-remove-dark-before'></span><span class='uv-uppercase' style='margin-right: 4px;'>\" + type + \":</span>\" + email + \"</a></span>\")
  6433.                     }
  6434.                 },
  6435.                 removeEmail: function(e) {
  6436.                     e.preventDefault()
  6437.                     Backbone.\$(e.currentTarget).parent().remove();
  6438.                 },
  6439.                 setNextView: function(e) {
  6440.                     var currentElement = Backbone.\$(e.currentTarget);
  6441.                     var nextView = currentElement.attr('data-value');
  6442.                     localStorage.setItem(\"nextView\", nextView);
  6443.                     \$(\".next-view input\").val(nextView)
  6444.                     \$(\".next-view .uv-dropdown-btn\").text(currentElement.text())
  6445.                 },
  6446.                 validateForm : function(e) {
  6447.                     e.preventDefault();
  6448.                     var element = Backbone.\$(e.currentTarget);
  6449.                     formType = element.parents('.uv-tab-view.uv-tab-view-active').attr('id');
  6450.                     form = element.parents('form');
  6451.                     form.find('.reply-status').val(element.attr('data-id'));
  6452.                     form.find('.uv-field-message').remove()
  6454.                     var html = tinyMCE.get(formType + \"-area\").getContent();
  6455.                     if(app.appView.htmlText(html) != '' || -1 != html.indexOf('<img')) {
  6456.                         if(formType == 'forward') {
  6457.                             if(!form.find(\".to-list input.to\").length) {
  6458.                                 \$('.uv-element-block.to').append(\"<span class='uv-field-message'>{{ 'This field is mandatory'|trans }}</span>\")
  6459.                             } else {
  6460.                                 this.stopDraftSaveFlag = 1;
  6462.                                 app.appView.showLoader();
  6463.                                 tinyMCE.activeEditor.uploadImages(function(response) {
  6464.                                     app.appView.hideLoader();
  6466.                                     form.submit();
  6467.                                     \$('.uv-btn.forward').attr('disabled', 'disabled');
  6468.                                 });
  6469.                             }
  6470.                         } else {
  6471.                             this.stopDraftSaveFlag = 1;
  6472.                             if(localStorage) {
  6473.                                 localStorage.setItem(\"threadTab\", \"all\");
  6474.                             }
  6476.                             app.appView.showLoader();
  6477.                             tinyMCE.activeEditor.uploadImages(function(response) {
  6478.                                 app.appView.hideLoader();
  6480.                                 form.submit();
  6481.                                 \$('.uv-dropdown.reply').find('.uv-btn').attr('disabled', 'disabled');
  6482.                             });
  6483.                         }
  6484.                     } else {
  6485.                         form.find('.uv-element-block-textarea').append(\"<span class='uv-field-message'>{{ 'This field is mandatory'|trans }}</span>\");
  6486.                         if(formType == 'forward') {
  6487.                             if(!form.find(\".to-list input.to\").length) {
  6488.                                 \$('.uv-element-block.to').append(\"<span class='uv-field-message'>{{ 'This field is mandatory'|trans }}</span>\")
  6489.                             }
  6490.                         }
  6491.                     }
  6492.                 },
  6493.                 updateTicket: function(e) {
  6494.                     e.preventDefault();
  6495.                     this.model.set(\$('#edit-ticket-modal form').serializeObject());
  6496.                     if(this.model.isValid(['subject', 'reply'])) {
  6497.                         \$('#edit-ticket-modal form').find('.uv-btn').attr('disabled', 'disabled');
  6498.                         \$('#edit-ticket-modal form').submit();
  6499.                     }
  6500.                 },
  6501.                 showReplyQuote: function(e) {
  6502.                     Backbone.\$(e.currentTarget).next().toggle();
  6503.                 },
  6504.                 searchFilterXhr: _.debounce(function(e) {
  6505.                     currentElement = Backbone.\$(e.currentTarget);
  6506.                     var parent = currentElement.parent();
  6507.                     if(\$('.uv-dropdown-other.uv-dropdown-btn-active').parent().attr('id') != parent.attr('id'))
  6508.                         return;
  6509.                     parent.find(\"li:not(.uv-no-results, .uv-filter-info)\").remove();
  6510.                     parent.find(\".uv-filter-info\").show()
  6511.                     if(currentElement.val().length > 1) {
  6512.                         parent.append(this.loaderTemplate())
  6513.                         parent.find('.uv-filter-info').text(\"{% trans %}Searching{% endtrans %} ...\")
  6514.                         if(self.xhrReq)
  6515.                             self.xhrReq.abort();
  6517.                         self.xhrReq = \$.ajax({
  6518.                             url : \"{{ path('helpdesk_member_ticket_search_filter_options') }}\",
  6519.                             type : 'GET',
  6520.                             data: {\"type\" : currentElement.attr('data-type'), \"query\": currentElement.val()},
  6521.                             dataType : 'json',
  6522.                             success : function(response) {
  6523.                                 self.xhrReq = 0;
  6524.                                 parent.find('.uv-loader').remove()
  6525.                                 parent.find('.uv-filter-info').text(\"{{ 'Type atleast 2 letters'|trans }}\").hide();
  6526.                                 if(response.length == 0) {
  6527.                                     parent.find('.uv-no-results').show();
  6528.                                     parent.find('.uv-no-results').disabled = true;
  6529.                                 } else {
  6530.                                     parent.find('.uv-no-results').hide();
  6531.                                     _.each(response, function(item) {
  6532.                                         parent.find('.uv-dropdown-list ul').append(\"<li data-id='\" + item.id + \"'>\" + item.name + \"</li>\")
  6533.                                     });
  6534.                                 }
  6535.                             },
  6536.                             error: function (xhr) {
  6537.                                 self.xhrReq = 0;
  6538.                                 parent.find('.uv-loader').remove()
  6539.                                 parent.find('.uv-no-results').hide();
  6540.                                 parent.find('.uv-filter-info').text(\"{{ 'Type atleast 2 letters'|trans }}\").show();
  6542.                                 if(url = xhr.getResponseHeader('Location'))
  6543.                                     window.location = url;
  6544.                             }
  6545.                         });
  6546.                     } else {
  6547.                         parent.find('.uv-no-results').hide();
  6548.                     }
  6549.                 },1000)
  6550.             });
  6552.             // Ticket Thread View
  6553.             var ThreadItem = Backbone.View.extend({
  6554.                 tagName : \"div\",
  6555.                 className : \"uv-ticket-main\",
  6556.                 template : _.template(\$(\"#thread_list_item_tmp\").html()),
  6557.                 editThreadTemplate : _.template(\$(\"#edit_thread_tmp\").html()),
  6558.                 events : {
  6559.                     'click .uv-thread-action .uv-dropdown-list li[data-action=\"delete\"]': 'confirmRemove',
  6560.                     'click .uv-thread-action .uv-dropdown-list li[data-action=\"lock\"]': 'lockAndUnlockThread',
  6561.                     'click .uv-thread-action .uv-dropdown-list li[data-action=\"pin\"]': 'pinThread',
  6562.                     'click .uv-thread-action .uv-dropdown-list li[data-action=\"mark\"]': 'markForTask',
  6563.                     'click .uv-thread-action .uv-dropdown-list li[data-action=\"forward\"]' : 'forwardThread',
  6564.                     'click .uv-thread-action .uv-dropdown-list li[data-action=\"edit\"]' : 'editThread',
  6565.                     'click .uv-btn.cancel-edit' : 'cancelEdit',
  6566.                     'click .uv-btn.saveThread' : 'updateThread',
  6567.                     'click .copy-thread-link' : 'copyThreadLink',
  6568.                     'blur .input-copy-thread-link': 'removeCopyThreadLink'
  6569.                 },
  6570.                 render : function () {
  6571.                     this.\$el.html(this.template(this.model.toJSON()));
  6573.                     this.\$el.addClass(\"thread-\" + this.model.id)
  6574.                     if(this.model.attributes.threadType == 'note')
  6575.                         this.\$el.addClass('uv-ticket-note')
  6576.                     return this;
  6577.                 },
  6578.                 unrender : function(response) {
  6579.                     if(response.alertMessage != undefined) {
  6580.                         var self = this;
  6581.                         {# threadCollection.models.remove(this.model); #}
  6582.                         threadCollection.models = threadCollection.models.filter(thread => {
  6583.                             if(thread.id == self.model.id) {
  6584.                                 return false;
  6585.                             }
  6587.                             return true;
  6588.                         });
  6589.                         this.remove();
  6590.                         threadCollection.syncData();
  6591.                         app.appView.renderResponseAlert(response);
  6592.                     }
  6593.                 },
  6594.                 confirmRemove: function(e) {
  6595.                     app.appView.openConfirmModal(this);
  6596.                 },
  6597.                 removeItem : function() {
  6598.                     self = this;
  6599.                     var index = threadIds.indexOf(this.model.id);
  6600.                     if (index > -1)
  6601.                         threadIds.splice(index, 1);
  6602.                     app.appView.showLoader();
  6603.                     this.model.destroy({
  6604.                         url : \"{{ path('helpdesk_member_thread_xhr') }}/\" + this.model.id,
  6605.                         data : { 'ticketId' : ticketModel.attributes.id },
  6606.                         success : function (model, response, options) {
  6607.                             app.appView.hideLoader();
  6608.                             self.unrender(response);
  6609.                         },
  6610.                         error: function (model, xhr, options) {
  6611.                             if(url = xhr.getResponseHeader('Location'))
  6612.                                 window.location = url;
  6613.                             var response = warningResponse;
  6614.                             if(xhr.responseJSON)
  6615.                                 response = xhr.responseJSON;
  6617.                             app.appView.hideLoader();
  6618.                             app.appView.renderResponseAlert(response);
  6619.                         }
  6620.                     });
  6621.                 },
  6622.                 lockAndUnlockThread :function(e) {
  6623.                     self = this;
  6624.                     currentElement = Backbone.\$(e.currentTarget);
  6625.                     var isLocked = 0;
  6626.                     if(this.model.get('isLocked')) {
  6627.                         this.model.set('isLocked', 0);
  6628.                         currentElement.attr('data-id', isLocked).text(\"{{ 'Lock Thread'|trans }}\");
  6629.                     } else {
  6630.                         isLocked = 1;
  6631.                         this.model.set('isLocked', 1);
  6632.                         currentElement.attr('data-id', isLocked).text(\"{{ 'Unlock Thread'|trans }}\");
  6633.                     }
  6634.                     app.appView.showLoader();
  6635.                     this.model.save({
  6636.                         isLocked: isLocked,
  6637.                         id: this.model.id,
  6638.                         ticketId: ticketModel.attributes.id,
  6639.                         updateType: 'lock'
  6640.                     }, {
  6641.                         patch: true,
  6642.                         url : \"{{ path('helpdesk_member_thread_xhr') }}/\" + this.model.id,
  6643.                         success : function (model, response, options) {
  6644.                             self.toggleThreadPropertyIcon()
  6645.                             app.appView.hideLoader();
  6646.                             app.appView.renderResponseAlert(response);
  6647.                         },
  6648.                         error: function (model, xhr, options) {
  6649.                             if(url = xhr.getResponseHeader('Location'))
  6650.                                 window.location = url;
  6651.                             var response = warningResponse;
  6652.                             if(xhr.responseJSON)
  6653.                                 response = xhr.responseJSON;
  6655.                             app.appView.hideLoader();
  6656.                             app.appView.renderResponseAlert(response);
  6657.                         }
  6658.                     });
  6659.                 },
  6660.                 pinThread :function(e) {
  6661.                     self = this;
  6662.                     currentElement = Backbone.\$(e.currentTarget);
  6663.                     var bookmark = 0;
  6664.                     if(this.model.get('bookmark')) {
  6665.                         this.model.set('bookmark', 0);
  6666.                         currentElement.attr('data-id', bookmark).text(\"{{ 'Pin Thread'|trans }}\");
  6667.                     } else {
  6668.                         bookmark = 1;
  6669.                         this.model.set('bookmark', 1);
  6670.                         currentElement.attr('data-id', bookmark).text(\"{{ 'Unpin Thread'|trans }}\");
  6671.                     }
  6672.                     app.appView.showLoader();
  6673.                     this.model.save({
  6674.                         bookmark: bookmark,
  6675.                         id: this.model.id,
  6676.                         ticketId: ticketModel.attributes.id,
  6677.                         updateType: 'bookmark'
  6678.                     }, {
  6679.                         patch: true,
  6680.                         url : \"{{ path('helpdesk_member_thread_xhr') }}/\" + this.model.id,
  6681.                         success : function (model, response, options) {
  6682.                             self.toggleThreadPropertyIcon()
  6683.                             app.appView.hideLoader();
  6684.                             app.appView.renderResponseAlert(response);
  6685.                         },
  6686.                         error: function (model, xhr, options) {
  6687.                             if(url = xhr.getResponseHeader('Location'))
  6688.                                 window.location = url;
  6689.                             var response = warningResponse;
  6690.                             if(xhr.responseJSON)
  6691.                                 response = xhr.responseJSON;
  6693.                             app.appView.hideLoader();
  6694.                             app.appView.renderResponseAlert(response);
  6695.                         }
  6696.                     });
  6697.                 },
  6698.                 forwardThread : function(e) {
  6699.                     var element = Backbone.\$(e.currentTarget);
  6700.                     tinymce.get('forward-area').setContent(this.model.attributes.reply);
  6701.                     \$('#forward-area').parent().find('img').removeAttr('crossorigin');
  6702.                     \$(\".uv-tabs li[for='forward']\").trigger('click');
  6704.                     \$('.uv-ticket-scroll-region').animate({
  6705.                         scrollTop: \$('#default').outerHeight()
  6706.                     }, 'slow');
  6707.                 },
  6708.                 cancelEdit : function(e) {
  6709.                     this.initEditThread();
  6710.                     tinymce.get('uv-edit-thread').destroy()
  6711.                 },
  6712.                 editThread : function(e) {
  6713.                     \$('.thread-edit-container .cancel-edit').trigger('click');
  6714.                     this.initEditThread();
  6715.                     this.\$el.find('.message').hide().after(this.editThreadTemplate());
  6716.                     this.\$el.find('.uv-ticket-uploads').hide()
  6718.                     InitTinyMce('#uv-edit-thread');
  6719.                     tinymce.get('uv-edit-thread').setContent(this.model.attributes.reply);
  6720.                     this.\$el.find('img').removeAttr('crossorigin');
  6721.                 },
  6722.                 initEditThread: function() {
  6723.                     \$('.thread-edit-container').remove();
  6724.                     messageElement = this.\$el.find('.message');
  6725.                     messageElement.show();
  6726.                     this.\$el.find('.uv-ticket-uploads').show()
  6727.                 },
  6728.                 updateThread : function(e) {
  6729.                     e.preventDefault();
  6730.                     var currentElement = Backbone.\$(e.currentTarget);
  6731.                     parent = currentElement.parents('.thread-edit-container')
  6732.                     parent.find('.uv-field-message').remove()
  6734.                     var html = tinyMCE.get(\"uv-edit-thread\").getContent();
  6735.                     if(app.appView.stripHTML(html) != '') {
  6736.                         var self = this;
  6737.                         currentElement.attr(\"disabled\", \"disabled\");
  6738.                         this.model.set('reply', html);
  6739.                         app.appView.showLoader()
  6740.                         this.model.save({}, {
  6741.                             url : \"{{ path('helpdesk_member_thread_update_xhr') }}/\" + this.model.id,
  6742.                             success : function (model, response, options) {
  6743.                                 app.appView.hideLoader()
  6744.                                 messageElement = self.\$el.find('.message');
  6745.                                 if(response.alertClass == 'success') {
  6746.                                     messageElement.html(self.model.attributes.reply).show();
  6747.                                     messageElement.find('.uv-icon-ellipsis').remove();
  6748.                                     messageElement.find('.helpdesk_blockquote').eq(0).before(\"<span class='uv-icon-ellipsis uv-ellipsis-mirror'></span>\").hide();
  6749.                                 }
  6751.                                 self.initEditThread();
  6752.                                 tinymce.get('uv-edit-thread').destroy()
  6753.                                 app.appView.renderResponseAlert(response);
  6754.                             },
  6755.                             error: function (model, xhr, options) {
  6756.                                 self.initEditThread();
  6757.                                 tinymce.get('uv-edit-thread').destroy()
  6758.                                 if(url = xhr.getResponseHeader('Location'))
  6759.                                     window.location = url;
  6760.                                 var response = warningResponse;
  6761.                                 if(xhr.responseJSON)
  6762.                                     response = xhr.responseJSON;
  6763.                                 app.appView.hideLoader()
  6764.                                 app.appView.renderResponseAlert(response);
  6765.                             }
  6766.                         });
  6767.                     } else {
  6768.                         this.\$el.find('.uv-element-block-textarea').append(\"<span class='uv-field-message'>{{ 'This field is mandatory'|trans }}</span>\");
  6769.                     }
  6770.                 },
  6771.                 toggleCreateTaskBar : function() {
  6772.                     if(threadIds.length) {
  6773.                         \$(\"#uv-task-view\").css('right', '0px');
  6774.                         \$(\"#uv-task-view .uv-create-task\").show()
  6775.                         \$(\"#uv-task-view .uv-task-list\").hide()
  6776.                     } else {
  6777.                         \$(\"#uv-task-view\").css('right', '-300px');
  6778.                         \$(\"#uv-task-view .uv-create-task\").hide()
  6779.                         \$(\"#uv-task-view .uv-task-list\").show()
  6780.                     }
  6781.                 },
  6782.                 copyThreadLink: function(e){
  6783.                     _.delay(function(){
  6784.                         \$(e.currentTarget).before('<input type=\"text\" class=\"input-copy-thread-link uv-field\" value=\"' + window.location.href + '\"/>');
  6785.                         \$(e.currentTarget).prev().focus().select();
  6786.                     }, 100);
  6787.                 },
  6788.                 removeCopyThreadLink: function(e){
  6789.                     \$(e.currentTarget).remove();
  6790.                 },
  6791.                 toggleThreadPropertyIcon: function(e) {
  6792.                     if(jQuery.inArray(this.model.id, threadIds) !== -1 || this.model.get('bookmark') || this.model.get('isLocked')) {
  6793.                         this.\$el.find('.uv-icon-pinned').parents('.uv-ticket-strip').show()
  6794.                     } else {
  6795.                         this.\$el.find('.uv-icon-pinned').parents('.uv-ticket-strip').hide()
  6796.                     }
  6798.                     if(jQuery.inArray(this.model.id, threadIds) !== -1)
  6799.                         this.\$el.find('.uv-icon-marked-task').parent().show()
  6800.                     else
  6801.                         this.\$el.find('.uv-icon-marked-task').parent().hide()
  6803.                     if(this.model.get('bookmark'))
  6804.                         this.\$el.find('.uv-icon-pinned').parent().show()
  6805.                     else
  6806.                         this.\$el.find('.uv-icon-pinned').parent().hide()
  6808.                     if(this.model.get('isLocked'))
  6809.                         this.\$el.find('.uv-icon-locked').parent().show()
  6810.                     else
  6811.                         this.\$el.find('.uv-icon-locked').parent().hide()
  6812.                 }
  6813.             });
  6815.             // Ticket Thread List
  6816.             var ThreadList = Backbone.View.extend({
  6817.                 el : \$(\".thread-list\"),
  6818.                 initialize : function() {
  6819.                     this.listenTo(threadCollection.fullCollection, \"add\", this.renderThread);
  6820.                 },
  6821.                 renderThread : function (item) {
  6822.                     var threadItem = new ThreadItem({
  6823.                         model: item
  6824.                     });
  6825.                     if(item.id < threadCollection.fullCollection.at(0).id)
  6826.                         this.\$el.prepend(threadItem.render().el);
  6827.                     else
  6828.                         this.\$el.append(threadItem.render().el);
  6829.                     threadItem.\$el.find('.helpdesk_blockquote').eq(0).before(\"<span class='uv-icon-ellipsis uv-ellipsis-mirror'></span>\").hide();
  6830.                     //emojifyRun();
  6831.                     this.\$el.find('img').removeAttr('crossorigin');
  6832.                     this.\$el.find('div.message a').attr('target', '_blank');
  6833.                     app.appView.relativeTime();
  6834.                 }
  6835.             });
  6837.             // Ticket Pagination View
  6838.             var Pagination = Backbone.View.extend({
  6839.                 el: \$('.uv-ticket-accordion'),
  6840.                 events: {
  6841.                     'click .uv-ticket-count-stat': 'loadMore',
  6842.                 },
  6843.                 renderPagination: function(pagination) {
  6844.                     if(pagination.totalCount - pagination.lastItemNumber > 0 && pagination.lastItemNumber > 0) {
  6845.                         var remain = pagination.totalCount - pagination.lastItemNumber;
  6846.                         \$('.uv-ticket-count-stat').text(remain)
  6847.                         \$('.uv-ticket-accordion').removeClass('uv-ticket-accordion-expanded').removeClass('uv-ticket-accordion-no-count')
  6848.                     } else {
  6849.                         \$('.uv-ticket-accordion').addClass('uv-ticket-accordion-expanded').addClass('uv-ticket-accordion-no-count')
  6850.                     }
  6851.                 },
  6852.                 loadMore: function() {
  6853.                     threadCollection.syncData();
  6854.                 }
  6855.             });
  6857.             // Ticket collaborator Item View
  6858.             var CollaboratorItem = Backbone.View.extend({
  6859.                 tagName : \"a\",
  6860.                 className: 'uv-btn-tag',
  6861.                 template : _.template(\"{% if user_service.isAccessAuthorized('ROLE_AGENT_DELETE_COLLABORATOR_FROM_TICKET') %}<span class='uv-tag'><span class='uv-icon-remove-dark-before'></span><%- name %></span>{% else %}<span class='uv-tag-delete'><%- name %></span>{% endif %}\"),
  6862.                 events : {
  6863.                     'click .uv-tag' : 'confirmRemove'
  6864.                 },
  6865.                 render : function () {
  6866.                     this.\$el.html(this.template(this.model.toJSON()));
  6867.                     return this;
  6868.                 },
  6869.                 unrender : function(response) {
  6870.                     if(response.alertMessage != undefined) {
  6871.                         app.appView.renderResponseAlert(response);
  6872.                     }
  6873.                 },
  6874.                 removeItem: function() {
  6875.                     {% if user_service.isAccessAuthorized('ROLE_AGENT_ADD_COLLABORATOR_TO_TICKET') %}
  6876.                         self = this;
  6877.                         app.appView.showLoader();
  6878.                         this.model.destroy({
  6879.                             data : { 'ticketId' : this.model.attributes.ticketId },
  6880.                             success : function (model, response, options) {
  6881.                                 app.appView.hideLoader();
  6882.                                 self.\$el.remove();
  6883.                                 self.unrender(response);
  6884.                             },
  6885.                             error: function (model, xhr, options) {
  6886.                                 if(url = xhr.getResponseHeader('Location'))
  6887.                                     window.location = url;
  6888.                                 var response = warningResponse;
  6889.                                 if(xhr.responseJSON)
  6890.                                     response = xhr.responseJSON;
  6892.                                 app.appView.hideLoader();
  6893.                                 app.appView.renderResponseAlert(response);
  6894.                             }
  6895.                         });
  6896.                     {% endif %}
  6897.                 },
  6898.                 confirmRemove: function(e) {
  6899.                     e.preventDefault();
  6900.                     {% if user_service.isAccessAuthorized('ROLE_AGENT_ADD_COLLABORATOR_TO_TICKET') %}
  6901.                         app.appView.openConfirmModal(this);
  6902.                     {% endif %}
  6903.                 }
  6904.             });
  6906.             // Ticket Collaborator View
  6907.             var CollaboratorList = Backbone.View.extend({
  6908.                 el : \$(\".collaborator-list-block\"),
  6909.                 events : {
  6910.                     'keypress .uv-field' : 'addCollaborator',
  6911.                     'focusout .uv-field' : 'removeErrorClass'
  6912.                 },
  6913.                 initialize : function() {
  6914.                     //Backbone.Validation.bind(this);
  6915.                 },
  6916.                 render : function() {
  6917.                     this.\$el.find(\".collaborator-list\").html('');
  6918.                     var self = this;
  6919.                     collaboratorOptionHtml = '';
  6921.                     if(collaboratorCollection.length) {
  6922.                         _.each(collaboratorCollection.models, function (item) {
  6923.                             this.renderCollaborator(item);
  6924.                         }, this);
  6925.                     }
  6926.                     ticketView.addCCCollaborators()
  6927.                 },
  6928.                 renderCollaborator : function (item) {
  6929.                     var collaborator = new CollaboratorItem({
  6930.                         model: item
  6931.                     });
  6932.                     this.\$el.find('.collaborator-list').append(collaborator.render().el);
  6933.                 },
  6934.                 removeErrorClass: function(e) {
  6935.                     var inputElement = Backbone.\$(e.currentTarget);
  6936.                     inputElement.removeClass('uv-field-error');
  6937.                     inputElement.parents('.uv-element-block').find('.uv-field-message').remove()
  6938.                 },
  6939.                 addCollaborator : function(e) {
  6940.                     {% if user_service.isAccessAuthorized('ROLE_AGENT_ADD_COLLABORATOR_TO_TICKET') %}
  6941.                         var inputElement = Backbone.\$(e.currentTarget);
  6942.                         inputElement.removeClass('uv-field-error');
  6943.                         inputElement.parents('.uv-element-block').find('.uv-field-message').remove()
  6944.                         var text = inputElement.val().trim();
  6946.                         if (e.which === 13 && text) {
  6947.                             this.model = new CollaboratorModel();
  6948.                             self = this;
  6949.                             this.model.set({email: text})
  6951.                             if(this.model.isValid(true)) {
  6952.                                 app.appView.showLoader();
  6953.                                 this.model.save({},{
  6954.                                     success : function (model, response, options) {
  6955.                                         inputElement.val('');
  6956.                                         if(response.alertClass == \"success\") {
  6957.                                             collaboratorCollection.add(model);
  6958.                                         }
  6959.                                         self.render();
  6960.                                         app.appView.hideLoader();
  6961.                                         app.appView.renderResponseAlert(response);
  6962.                                     },
  6963.                                     error: function (model, xhr, options) {
  6964.                                         if(url = xhr.getResponseHeader('Location'))
  6965.                                             window.location = url;
  6966.                                         var response = warningResponse;
  6967.                                         if(xhr.responseJSON)
  6968.                                             response = xhr.responseJSON;
  6970.                                         app.appView.hideLoader();
  6971.                                         app.appView.renderResponseAlert(response);
  6972.                                     }
  6973.                                 });
  6974.                             } else {
  6975.                                 inputElement.addClass('uv-field-error');
  6976.                                 if(text)
  6977.                                     inputElement.parents('.uv-element-block').append(\"<span class='uv-field-message'>{{ 'Email address is invalid'|trans }}</span>\");
  6978.                             }
  6979.                         }
  6980.                     {% endif %}
  6981.                 }
  6982.             });
  6985.             // Ticket Tag Item View
  6986.             var TagItem = Backbone.View.extend({
  6987.                 tagName : \"a\",
  6988.                 className : \"uv-btn-tag\",
  6989.                 template : _.template(\"<span class='uv-tag'>{% if user_service.isAccessAuthorized('ROLE_AGENT_DELETE_TAG') %}<span class='uv-icon-remove-dark-before'></span>{% endif %}<%- name %></span>\"),
  6990.                 events : {
  6991.                     'click .uv-tag' : \"confirmRemove\"
  6992.                 },
  6993.                 render : function () {
  6994.                     this.\$el.html(this.template(this.model.toJSON()));
  6995.                     return this;
  6996.                 },
  6997.                 unrender : function(response) {
  6998.                     if(response.alertMessage != undefined) {
  6999.                         tagListView.render();
  7000.                         app.appView.renderResponseAlert(response);
  7001.                     }
  7002.                 },
  7003.                 removeItem : function () {
  7004.                     {% if user_service.isAccessAuthorized('ROLE_AGENT_DELETE_TAG') %}
  7005.                     self = this;
  7006.                     app.appView.showLoader();
  7007.                     this.model.destroy({
  7008.                         data : { 'ticketId' : ticketModel.id } ,
  7009.                         success : function (model, response, options) {
  7010.                             app.appView.hideLoader();
  7011.                             self.\$el.remove();
  7012.                             self.unrender(response);
  7013.                         },
  7014.                         error: function (model, xhr, options) {
  7015.                             if(url = xhr.getResponseHeader('Location'))
  7016.                                 window.location = url;
  7017.                             var response = warningResponse;
  7018.                             if(xhr.responseJSON)
  7019.                                 response = xhr.responseJSON;
  7021.                             app.appView.hideLoader();
  7022.                             app.appView.renderResponseAlert(response);
  7023.                         }
  7024.                     });
  7025.                     {% endif %}
  7026.                 },
  7027.                 confirmRemove: function(e) {
  7028.                     e.preventDefault();
  7029.                     {% if user_service.isAccessAuthorized('ROLE_AGENT_DELETE_TAG') %}
  7030.                     app.appView.openConfirmModal(this)
  7031.                     {% endif %}
  7032.                 }
  7033.             });
  7035.             // Ticket Tag View
  7036.             var TagList = Backbone.View.extend({
  7037.                 el : \$(\".tag-list-block\"),
  7038.                 events : {
  7039.                     'keypress .uv-field' : 'addTag',
  7040.                     'focusout .uv-field' : 'removeErrorClass',
  7041.                     'click .uv-dropdown-list li': 'addTag'
  7042.                 },
  7043.                 render : function() {
  7044.                     var self = this;
  7045.                     this.\$el.find(\".tag-list\").html('');
  7046.                     if(tagCollection.length) {
  7047.                         _.each(tagCollection.models, function (item) {
  7048.                             this.renderTag(item);
  7049.                         }, this);
  7050.                     }
  7051.                 },
  7052.                 renderTag : function (item) {
  7053.                     var tag = new TagItem({
  7054.                         model: item
  7055.                     });
  7056.                     this.\$el.find('.tag-list').append(tag.render().el);
  7057.                 },
  7058.                 addTag : function(e) {
  7059.                     {% if user_service.isAccessAuthorized('ROLE_AGENT_ADD_TAG') %}
  7060.                         var currentElement = Backbone.\$(e.currentTarget);
  7061.                         if(currentElement.is('li')) {
  7062.                             var inputElement = currentElement.parents('.uv-field-block').find('.uv-dropdown-other');
  7063.                             var text = currentElement.text().trim();
  7064.                         } else {
  7065.                             var inputElement = currentElement;
  7066.                             var text = inputElement.val().trim();
  7067.                         }
  7068.                         inputElement.removeClass('uv-field-error');
  7069.                         inputElement.parents('.uv-element-block').find('.uv-field-message').remove()
  7071.                         if (currentElement.is('li') || (e.which === 13 && text)) {
  7072.                             if(text.length <= 20) {
  7073.                                 if(tagCollection.isTagExist(text)) {
  7074.                                     var self = this;
  7075.                                     inputElement.val('');
  7076.                                     this.model = new TagModel();
  7077.                                     this.model.set({name:text});
  7078.                                     self = this;
  7080.                                     app.appView.showLoader();
  7081.                                     this.model.save({}, {
  7082.                                         success: function (model, response, options) {
  7083.                                             inputElement.parent().find(\"li:not(.uv-no-results)\").remove()
  7084.                                             inputElement.parent().find(\".uv-no-results\").show()
  7085.                                             if(!currentElement.is('li')) {
  7086.                                                 inputElement.trigger('click')
  7087.                                             }
  7088.                                             if(response.alertClass == \"success\") {
  7089.                                                 tagCollection.add(model);
  7090.                                                 self.render();
  7091.                                             }
  7093.                                             app.appView.hideLoader();
  7094.                                             app.appView.renderResponseAlert(response);
  7095.                                         },
  7096.                                         error: function (model, xhr, options) {
  7097.                                             if(url = xhr.getResponseHeader('Location'))
  7098.                                                 window.location = url;
  7099.                                             var response = warningResponse;
  7100.                                             if(xhr.responseJSON)
  7101.                                                 response = xhr.responseJSON;
  7103.                                             app.appView.hideLoader();
  7104.                                             app.appView.renderResponseAlert(response);
  7105.                                         }
  7106.                                     });
  7107.                                 } else {
  7108.                                     inputElement.addClass('uv-field-error');
  7109.                                     inputElement.parents('.uv-element-block').append(\"<span class='uv-field-message'>{{ 'Tag with same name already exist'|trans }}</span>\");
  7110.                                 }
  7111.                             } else {
  7112.                                 inputElement.addClass('uv-field-error');
  7113.                                 inputElement.parents('.uv-element-block').append(\"<span class='uv-field-message'>{{ 'Text length should be less than 20 charactors'|trans }}</span>\");
  7114.                             }
  7115.                         }
  7116.                     {% endif %}
  7117.                 },
  7118.                 removeErrorClass: function(e) {
  7119.                     var inputElement = Backbone.\$(e.currentTarget);
  7120.                     inputElement.removeClass('uv-field-error');
  7121.                     inputElement.parents('.uv-element-block').find('.uv-field-message').remove()
  7122.                 },
  7123.             });
  7125.             // Ticket Label Item View
  7126.             var LabelItem = Backbone.View.extend({
  7127.                 tagName : \"a\",
  7128.                 className : \"uv-btn-label\",
  7129.                 template : _.template(\"<span class='uv-tag'><span class='uv-icon-remove-before'></span><%- name %></span>\"),
  7130.                 events : {
  7131.                     'click .uv-tag' : \"confirmRemove\"
  7132.                 },
  7133.                 render : function () {
  7134.                     this.\$el.html(this.template(this.model.toJSON()));
  7135.                     return this;
  7136.                 },
  7137.                 unrender : function(response) {
  7138.                     if(response.alertMessage != undefined) {
  7139.                         labelListView.render();
  7140.                         app.appView.renderResponseAlert(response);
  7141.                     }
  7142.                 },
  7143.                 removeItem : function () {
  7144.                     self = this;
  7145.                     app.appView.showLoader();
  7147.                     this.model.destroy({
  7148.                         url : \"{{ path('helpdesk_member_update_ticket_attributes_xhr') }}\",
  7149.                         data : { attribute :'label', 'ticketId': ticketModel.id, 'labelId': this.model.get('id') },
  7150.                         success : function (model, response, options) {
  7151.                             app.appView.hideLoader();
  7152.                             self.\$el.remove();
  7153.                             self.unrender(response);
  7154.                         },
  7155.                         error: function (model, xhr, options) {
  7156.                             if(url = xhr.getResponseHeader('Location'))
  7157.                                 window.location = url;
  7158.                             var response = warningResponse;
  7159.                             if(xhr.responseJSON)
  7160.                                 response = xhr.responseJSON;
  7162.                             app.appView.hideLoader();
  7163.                             app.appView.renderResponseAlert(response);
  7164.                         }
  7165.                     });
  7166.                 },
  7167.                 confirmRemove: function(e) {
  7168.                     e.preventDefault();
  7169.                     app.appView.openConfirmModal(this)
  7170.                 }
  7171.             });
  7173.             // Ticket Label View
  7174.             var LabelList = Backbone.View.extend({
  7175.                 el : \$(\".label-list-block\"),
  7176.                 events : {
  7177.                     'keypress .uv-field' : 'addLabel',
  7178.                     'focusout .uv-field' : 'removeErrorClass',
  7179.                     'click .uv-dropdown-list li': 'addLabel'
  7180.                 },
  7181.                 render : function() {
  7182.                     var self = this;
  7183.                     this.\$el.find(\".label-list\").html('');
  7184.                     if(labelCollection.length) {
  7185.                         _.each(labelCollection.models, function (item) {
  7186.                             this.renderLabel(item);
  7187.                         }, this);
  7188.                     }
  7189.                 },
  7190.                 renderLabel : function (item) {
  7191.                     var label = new LabelItem({
  7192.                         model: item
  7193.                     });
  7194.                     lavelItem = label.render().el;
  7195.                     \$(lavelItem).attr('style', 'background:' + item.attributes.color)
  7196.                     this.\$el.find('.label-list').append(lavelItem);
  7197.                 },
  7198.                 addLabel : function(e) {
  7199.                     var currentElement = Backbone.\$(e.currentTarget);
  7200.                     if(currentElement.is('li')) {
  7201.                         var inputElement = currentElement.parents('.uv-field-block').find('.uv-dropdown-other');
  7202.                         var text = currentElement.text().trim();
  7203.                     } else {
  7204.                         var inputElement = currentElement;
  7205.                         var text = inputElement.val().trim();
  7206.                     }
  7207.                     inputElement.removeClass('uv-field-error');
  7208.                     inputElement.parents('.uv-element-block').find('.uv-field-message').remove()
  7210.                     if (currentElement.is('li') || (e.which === 13 && text)) {
  7211.                         if(text.length <= 20) {
  7212.                             if(labelCollection.isLabelExist(text)) {
  7213.                                 var self = this;
  7214.                                 inputElement.val('');
  7215.                                 this.model = new LabelModel();
  7216.                                 this.model.set({name:text});
  7217.                                 self = this;
  7219.                                 app.appView.showLoader();
  7220.                                 this.model.save({}, {
  7221.                                     success: function (model, response, options) {
  7222.                                         inputElement.parent().find(\"li:not(.uv-no-results)\").remove()
  7223.                                         inputElement.parent().find(\".uv-no-results\").show()
  7224.                                         if(!currentElement.is('li')) {
  7225.                                             inputElement.trigger('click')
  7226.                                         }
  7227.                                         if(response.alertClass == \"success\") {
  7228.                                             labelCollection.add(model);
  7229.                                             self.render();
  7230.                                         }
  7232.                                         app.appView.hideLoader();
  7233.                                         app.appView.renderResponseAlert(response);
  7234.                                     },
  7235.                                     error: function (model, xhr, options) {
  7236.                                         if(url = xhr.getResponseHeader('Location'))
  7237.                                             window.location = url;
  7238.                                         var response = warningResponse;
  7239.                                         if(xhr.responseJSON)
  7240.                                             response = xhr.responseJSON;
  7242.                                         app.appView.hideLoader();
  7243.                                         app.appView.renderResponseAlert(response);
  7244.                                     }
  7245.                                 });
  7246.                             } else {
  7247.                                 inputElement.addClass('uv-field-error');
  7248.                                 inputElement.parents('.uv-element-block').append(\"<span class='uv-field-message'>{{ 'Label with same name already exist'|trans }}</span>\");
  7249.                             }
  7250.                         } else {
  7251.                             inputElement.addClass('uv-field-error');
  7252.                             inputElement.parents('.uv-element-block').append(\"<span class='uv-field-message'>{{ 'Text length should be less than 20 charactors'|trans }}</span>\");
  7253.                         }
  7254.                     }
  7255.                 },
  7256.                 removeErrorClass: function(e) {
  7257.                     var inputElement = Backbone.\$(e.currentTarget);
  7258.                     inputElement.removeClass('uv-field-error');
  7259.                     inputElement.parents('.uv-element-block').find('.uv-field-message').remove()
  7260.                 },
  7261.             });
  7263.             // Ticket Router
  7264.             var Router = Backbone.Router.extend({
  7265.                 routes: {
  7266.                     'thread/:thread' : 'threadRequestedId'
  7267.                 },
  7268.                 threadRequestedId: function(thread){
  7269.                     threadCollection.threadRequestedId = thread;
  7270.                 },
  7271.                 scrollPage : function(divId) {
  7272.                     if(\$(divId).length){
  7273.                         \$('li a[href=\"'+divId+'\"]').trigger('click');
  7274.                         \$('.uv-ticket-scroll-region').animate({
  7275.                             scrollTop: \$(divId).offset().top
  7276.                         }, 'slow');
  7277.                     } else if(divId == '#') { //scroll to last thread added
  7278.                         if(threadCollection.fullCollection.length)
  7279.                             this.scrollPage('#thread' + threadCollection.fullCollection.at(0).id);
  7280.                     }
  7281.                 }
  7282.             });
  7284.             var customerForm = new CustomerForm({
  7285.                 el : \$(\".uv-main-info-update-block\"),
  7286.                 model : new CustomerModel()
  7287.             });
  7289.             var ticketNavigation = \$.parseJSON('{{ ticketNavigationIteration|json_encode|raw }}');
  7291.             var ticketModel = new TicketModel({
  7292.                 id : \"{{ ticket.id }}\",
  7293.                 status : \"{{ ticket.status.id }}\",
  7294.                 priority : \"{{ ticket.priority.id }}\",
  7295.                 group : \"{{ ticket.supportGroup ? ticket.supportGroup.id : '' }}\",
  7296.                 subGroup : \"{{ ticket.supportTeam ? ticket.supportTeam.id : '' }}\",
  7297.                 agent : \"\",
  7298.                 profileImage : \"\",
  7299.                 isTrashed : \"{{ ticket.isTrashed }}\"
  7300.             });
  7302.             ticketApp.ticketView = ticketView = new TicketView({
  7303.                 model: ticketModel
  7304.             });
  7306.             uvdesk.ticket.model = ticketModel;
  7308.             threadCollection = new ThreadCollection();
  7309.             var threadList = new ThreadList();
  7310.             var pagination = new Pagination();
  7312.             var collaboratorCollection = new CollaboratorCollection(\$.parseJSON('{{ ticket_service.getTicketCollaborators(ticket.id)|json_encode|raw }}'));
  7313.             var collaboratorList = new CollaboratorList();
  7314.             collaboratorList.render();
  7316.             var tagCollection = new TagCollection(\$.parseJSON('{{ ticket_service.getTicketTagsById(ticket.id)|json_encode|raw }}'));
  7317.             var tagListView = new TagList();
  7318.             tagListView.render();
  7320.             var labelCollection = new LabelCollection(\$.parseJSON('{{ ticket_service.getTicketLabels(ticket.id)|json_encode|raw }}'));
  7321.             var labelListView = new LabelList();
  7322.             labelListView.render();
  7324.             var router = new Router();
  7325.             Backbone.history.start({push_state:true});
  7327.             threadCollection.syncData();
  7328.         });
  7329.     </script>
  7331.     <script>
  7332.         var sfTinyMceNew = \$.extend({}, sfTinyMce);
  7333.         var toolbarOptions = sfTinyMce.options.toolbar;
  7335.         sfTinyMce.init({
  7336.             selector : '.uv-ticket-reply textarea',
  7337.             toolbar: toolbarOptions + ' | translate',
  7338.             mentions : getMentions(),
  7339.             images_upload_url: \"\",
  7340.             setup: function(editor) {
  7341.                 editor.on('keydown', function(e) { /** for pageup, pagedown keys **/
  7342.                     if(e.keyCode == 34 || e.keyCode == 33){
  7343.                         e.preventDefault();
  7344.                     }
  7345.                 });
  7346.                 addTranslateButton(editor);
  7347.             }
  7348.         });
  7350.         function InitTinyMce(selector) {
  7351.             let sfTinyMceNew2 = \$.extend({}, sfTinyMceNew);
  7352.             sfTinyMceNew2.init({
  7353.                 selector : selector,
  7354.                 mentions : getMentions(),
  7355.                 setup: function(editor) {
  7356.                     addTranslateButton(editor);
  7357.                 }
  7358.             });
  7359.         }
  7361.         function getMentions(){
  7362.             return {
  7363.                 delimiter: ['#'],
  7364.                 items: 15,
  7365.                 source: function(){
  7366.                     return [
  7367.                         {
  7368.                             name : \"{{ 'Ticket Id'|trans }}\",
  7369.                             value : \"{{ ticket.id }}\",
  7370.                         },
  7371.                         {
  7372.                             name : \"{{ 'Subject'|trans }}\",
  7373.                             value : \"{{ ticket.subject|replace({\"\\n\":' ', \"\\r\":' '}) }}\",
  7374.                         },
  7375.                         {
  7376.                             name : \"{{ 'Status'|trans }}\",
  7377.                             value : \"{{ ticket.status.description }}\",
  7378.                         },
  7379.                         {
  7380.                             name : \"{{ 'Priority'|trans }}\",
  7381.                             value : \"{{ ticket.priority.description|trans }}\",
  7382.                         },
  7383.                         {
  7384.                             name : \"{{ 'Type'|trans }}\",
  7385.                             value : \"{{ ticket.type ? ticket.type.description : 'Not Assigned'|trans }}\",
  7386.                         },
  7387.                         {
  7388.                             name : \"{{ 'Group'|trans }}\",
  7389.                             value : \"{{ ticket.supportGroup ? ticket.supportGroup.description : 'Not Assigned'|trans }}\",
  7390.                         },
  7391.                         {
  7392.                             name : \"{{ 'Team'|trans }}\",
  7393.                             value : \"{{ ticket.supportTeam ? ticket.supportTeam.description : 'Not Assigned'|trans }}\",
  7394.                         },
  7395.                         {
  7396.                             name : \"{{ 'Customer Name'|trans }}\",
  7397.                             value : \"{{ customer.name }}\",
  7398.                         },
  7399.                         {
  7400.                             name : \"{{ 'Customer Email'|trans }}\",
  7401.                             value : \"{{ customer.email }}\",
  7402.                         },
  7403.                         {
  7404.                             name : \"{{ 'Agent Name'|trans }}\",
  7405.                             value : \"{{ ticketAgent.name is defined ? ticketAgent.name : 'Not Assigned'|trans }}\",
  7406.                         },
  7407.                         {
  7408.                             name : \"{{ 'Agent Email'|trans }}\",
  7409.                             value : \"{{ ticketAgent.email is defined ? ticketAgent.email : 'Not Assigned'|trans }}\",
  7410.                         }
  7411.                     ];
  7412.                 },
  7413.                 insert: function(item) {
  7414.                     return '<span>' + item.value + '</span>';
  7415.                 }
  7416.             };
  7417.         }
  7418.     </script>
  7419. {% endblock %}
  7420. ", "@UVDeskCoreFramework/ticket.html.twig", "/var/www/uvdesk/vendor/uvdesk/core-framework/Resources/views/ticket.html.twig");
  7421.     }
  7422. }