vendor/uvdesk/core-framework/Services/UserService.php line 81

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  1. <?php
  3. namespace Webkul\UVDesk\CoreFrameworkBundle\Services;
  5. use Doctrine\ORM\EntityManagerInterface;
  6. use Doctrine\Common\Collections\Criteria;
  7. use Webkul\UVDesk\CoreFrameworkBundle\Entity\User;
  8. use Symfony\Component\HttpFoundation\Request;
  9. use Symfony\Component\HttpFoundation\Response;
  10. use Webkul\UVDesk\CoreFrameworkBundle\Entity\SupportRole;
  11. use Webkul\UVDesk\CoreFrameworkBundle\Entity\UserInstance;
  12. use Webkul\UVDesk\CoreFrameworkBundle\Entity\Ticket;
  13. use Webkul\UVDesk\CoreFrameworkBundle\Entity\SupportPrivilege;
  14. use Webkul\UVDesk\CoreFrameworkBundle\Entity\SupportGroup;    
  15. use Webkul\UVDesk\CoreFrameworkBundle\Entity\SupportTeam;
  16. use Webkul\UVDesk\CoreFrameworkBundle\Entity\SavedReplies;
  17. use Webkul\UVDesk\CoreFrameworkBundle\Entity\Website;
  18. use Symfony\Component\HttpFoundation\RequestStack;
  19. use Symfony\Component\EventDispatcher\GenericEvent;
  20. use Symfony\Component\DependencyInjection\ContainerInterface;
  21. use Webkul\UVDesk\CoreFrameworkBundle\Workflow\Events as CoreWorkflowEvents;
  22. use Symfony\Component\Translation\Translator;
  23. use Symfony\Component\Translation\Loader\YamlFileLoader;
  24. use Twig\Environment as TwigEnvironment;
  25. use Symfony\Component\Filesystem\Filesystem as Fileservice;
  26. use Webkul\UVDesk\SupportCenterBundle\Entity\KnowledgebaseWebsite;
  28. class UserService
  29. {
  30.     protected $container;
  31.     protected $requestStack;
  32.     protected $entityManager;
  33.     protected $twig;
  35.     public function __construct(ContainerInterface $container, RequestStack $requestStack, EntityManagerInterface $entityManager, TwigEnvironment $twig)
  36.     {
  37.         $this->container = $container;
  38.         $this->requestStack = $requestStack;
  39.         $this->entityManager = $entityManager;
  40.         $this->twig = $twig;
  41.     }
  43.     public function getCustomFieldTemplateCustomer()
  44.     {
  45.         $request = $this->requestStack->getCurrentRequest();
  46.         $ticket = $this->entityManager->getRepository(Ticket::class)->findOneById($request->attributes->get('id'));
  48.         try {
  49.             if ($this->isfileExists('apps/uvdesk/custom-fields')) {
  50.                 $customFieldsService = $this->container->get('uvdesk_package_custom_fields.service');
  51.                 $registeredBaseTwigPath = '_uvdesk_extension_uvdesk_custom_fields';
  52.             } else if ($this->isfileExists('apps/uvdesk/form-component')) {
  53.                 $customFieldsService = $this->container->get('uvdesk_package_form_component.service');
  54.                 $registeredBaseTwigPath = '_uvdesk_extension_uvdesk_form_component';
  55.             }
  56.         } catch (\Exception $e) {
  57.             // @TODO: Log execption message
  58.         }
  60.         $customerCustomFieldSnippet = !empty($customFieldsService) ? $customFieldsService->getCustomerCustomFieldSnippet($ticket) : [];
  62.         if (!empty($registeredBaseTwigPath) && sizeof($customerCustomFieldSnippet["customFieldCollection"]) > 0 ) {
  63.             return $this->twig->render('@' . $registeredBaseTwigPath . '/widgets/CustomFields/customFieldSnippetCustomer.html.twig', $customerCustomFieldSnippet);
  64.         }
  66.         return ;
  67.     }
  69.     public function isGranted($role) {
  70.         $securityContext = $this->container->get('security.token_storage');
  71.        
  72.         try {
  73.             return (bool) ($role == $securityContext->getToken()->getRoles()[0]->getRole());
  74.         } catch (AuthenticationCredentialsNotFoundException $e) {
  75.             // @TODO: Handle Authentication Failure
  76.         }
  78.         return false;
  79.     }
  80.     
  81.     public function getSessionUser()
  82.     {
  83.         $user = $this->container->get('security.token_storage')->getToken()->getUser();
  85.         return $user instanceof User ? $user : null;
  86.     }
  88.     public function getCurrentUser()
  89.     {
  90.         if ($this->container->get('security.token_storage')->getToken()) {
  91.             return $this->container->get('security.token_storage')->getToken()->getUser();
  92.         } else {
  93.             return false;
  94.         }
  95.     }
  96.     
  97.     public function isAccessAuthorized($scope, User $user = null)
  98.     {
  99.         // Return false if no user is provided
  100.         if (empty($user) && !($user = $this->getSessionUser())) {
  101.             return false;
  102.         }
  104.         try {
  105.             $userRole = $user->getCurrentInstance()->getSupportRole()->getCode();
  106.         } catch (\Exception $error) {
  107.             $userRole = '';
  108.         }
  110.         switch ($userRole) {
  111.             case 'ROLE_SUPER_ADMIN':
  112.             case 'ROLE_ADMIN':
  113.                 return true;
  114.             case 'ROLE_AGENT':
  115.                 $agentPrivileges = $this->getUserPrivileges($this->getCurrentUser()->getId());
  116.                 $agentPrivileges = array_merge($agentPrivileges, ['saved_filters_action', 'saved_replies']);
  117.                 
  118.                 return in_array($scope, $agentPrivileges) ? true : false;
  119.             case 'ROLE_CUSTOMER':
  120.             default:
  121.                 break;
  122.         }
  124.         return true;
  125.     }
  127.     public function getUserPrivileges($userId)
  128.     {
  129.         static $agentPrivilege = [];
  130.         
  131.         if (isset($agentPrivilege[$userId])) {
  132.             return $agentPrivilege[$userId];
  133.         }
  134.         
  135.         $userPrivileges = array();
  136.         $user = $this->entityManager->getRepository(User::class)->find($userId);
  137.         $privileges = $user->getAgentInstance()->getSupportPrivileges();  
  138.       
  139.         if ($privileges) {
  140.             foreach ($privileges as $privilege) {
  141.                 $userPrivileges = array_merge($userPrivileges, $privilege->getPrivileges());
  142.             }
  143.         }
  144.         
  145.         $agentPrivilege[$userId] = $this->agentPrivilege[$userId] = $userPrivileges;  
  147.         return $userPrivileges;
  148.     }
  150.     public function getSupportPrivileges()
  151.     {
  152.         $qb = $this->entityManager->createQueryBuilder();
  153.         $qb->select("supportPrivilege")->from(SupportPrivilege::class, 'supportPrivilege');
  154.         
  155.         return $qb->getQuery()->getArrayResult();
  156.     }
  158.     public function getSupportGroups(Request $request = null)
  159.     {
  160.         static $results;
  161.         if(null !== $results)
  162.             return $results;
  163.         $qb = $this->entityManager->createQueryBuilder();
  164.         $qb->select('supportGroup.id, supportGroup.name')->from(SupportGroup::class, 'supportGroup')
  165.                 ->andwhere('supportGroup.isActive = 1');
  166.         if($request) {
  167.             $qb->andwhere("supportGroup.name LIKE :groupName");
  168.             $qb->setParameter('groupName', '%'.urldecode($request->query->get('query')).'%');
  169.             $qb->andwhere("supportGroup.id NOT IN (:ids)");
  170.             $qb->setParameter('ids', explode(',',urldecode($request->query->get('not'))));
  171.         }
  172.         return $results = $qb->getQuery()->getArrayResult();
  173.     }
  175.     public function getSupportTeams(Request $request = null)
  176.     {
  177.         static $results;
  178.         if(null !== $results)
  179.             return $results;
  180.         $queryBuilder = $this->entityManager->createQueryBuilder()
  181.             ->select("user.id, user.email, CONCAT(user.firstName, ' ', user.lastName) as name, userInstance.profileImagePath as smallThumbnail")
  182.             ->from(User::class, 'user')
  183.             ->leftJoin('user.userInstance', 'userInstance')
  184.             ->leftJoin('userInstance.supportRole', 'supportRole')
  185.             ->where('supportRole.code != :customerRole')->setParameter('customerRole', 'ROLE_CUSTOMER')
  186.             ->andWhere('userInstance.isActive = :isUserActive')->setParameter('isUserActive', true)
  187.             ->orderBy('name', Criteria::ASC);
  189.         if ($request && null != $request->query->get('query')) {
  190.             $queryBuilder
  191.                 ->andWhere("CONCAT(dt.firstName,' ', dt.lastName) LIKE :customerName")
  192.                 ->setParameter('customerName', '%'.urldecode($request->query->get('query')).'%');
  193.         }
  195.         $qb = $this->entityManager->createQueryBuilder();
  196.         $qb->select('supportTeam.id, supportTeam.name')
  197.            ->from(SupportTeam::class, 'supportTeam');
  198.         $qb->andwhere('supportTeam.isActive = 1');
  199.         
  200.         if($request) {
  201.             $qb->andwhere("supportTeam.name LIKE :subGroupName");
  202.             $qb->setParameter('subGroupName', '%'.urldecode($request->query->get('query')).'%');
  203.             $qb->andwhere("supportTeam.id NOT IN (:ids)");
  204.             $qb->setParameter('ids', explode(',',urldecode($request->query->get('not'))));
  205.         }
  207.         return $results = $qb->getQuery()->getResult();
  208.     }
  210.     public function createUserInstance($email, $name, SupportRole $role, array $extras = [])
  211.     {
  212.         $user = $this->entityManager->getRepository(User::class)->findOneByEmail($email) ?: new User();
  213.         
  214.         $website = $this->entityManager->getRepository(Website::class)->findOneBy(['code' => 'knowledgebase']);
  215.         $timeZone = $website->getTimezone();
  216.         $timeFormat = $website->getTimeformat();
  218.         if (null == $user->getId()) {
  219.             $name = explode(' ', trim($name));
  220.             
  221.             $user->setEmail($email);
  222.             $user->setFirstName(isset($extras['firstName']) ? $extras['firstName'] : array_shift($name));
  223.             $user->setLastName(trim(implode(' ', $name)));
  224.             $user->setIsEnabled($extras['active']);
  225.             $user->setTimeZone($timeZone);
  226.             $user->setTimeFormat($timeFormat);
  228.             $this->entityManager->persist($user);
  229.             $this->entityManager->flush();
  230.         }
  231.         
  232.         $userInstance = 'ROLE_CUSTOMER' == $role->getCode() ? $user->getCustomerInstance() : $user->getAgentInstance();
  233.         
  234.         if (empty($userInstance)) {
  235.             $userInstance = new UserInstance();
  236.                 
  237.             $userInstance->setUser($user);
  238.             $userInstance->setSupportRole($role);
  239.             $userInstance->setContactNumber(!empty($extras['contact']) ? $extras['contact'] : null);
  240.             $userInstance->setSkypeId(!empty($extras['skype']) ? $extras['skype'] : null);
  241.             $userInstance->setDesignation(!empty($extras['designation']) ? $extras['designation'] : null);
  242.             $userInstance->setSignature(!empty($extras['signature']) ? $extras['signature'] : null);
  244.             $userInstance->setSource(!empty($extras['source']) ? $extras['source'] : 'website');
  245.             $userInstance->setIsActive(!empty($extras['active']) ? (bool) $extras['active'] : false);
  246.             $userInstance->setIsVerified(!empty($extras['verified']) ? (bool) $extras['verified'] : false);
  247.             $userInstance->setIsStarred(!empty($extras['starred']) ? (bool) $extras['starred'] : false);
  249.             if (!empty($extras['image'])) {
  250.                 $assetDetails = $this->container->get('uvdesk.core.file_system.service')->getUploadManager()->uploadFile($extras['image'], 'profile');
  252.                 if (!empty($assetDetails)) {
  253.                     $userInstance->setProfileImagePath($assetDetails['path']);
  254.                 }
  255.             }
  257.             $this->entityManager->persist($userInstance);
  258.             $this->entityManager->flush();
  260.             $user->addUserInstance($userInstance);
  262.             // Trigger user created event
  263.             $eventId = 'ROLE_CUSTOMER' == $role->getCode() ? CoreWorkflowEvents\Customer\Create::getId() : CoreWorkflowEvents\Agent\Create::getId();
  264.             $event = new GenericEvent($eventId, ['entity' => $user]);
  266.             $this->container->get('event_dispatcher')->dispatch($event, 'uvdesk.automation.workflow.execute');
  267.         }
  269.         return $user;
  270.     }
  272.     public function getAgentPartialDataCollection(Request $request = null)
  273.     {
  274.         $queryBuilder = $this->entityManager->createQueryBuilder()
  275.             ->select("user.id, user.email, CONCAT(user.firstName, ' ', COALESCE(user.lastName, '')) as name, userInstance.profileImagePath as smallThumbnail")
  276.             ->from(User::class, 'user')
  277.             ->leftJoin('user.userInstance', 'userInstance')
  278.             ->leftJoin('userInstance.supportRole', 'supportRole')
  279.             ->where('supportRole.code != :customerRole')->setParameter('customerRole', 'ROLE_CUSTOMER')
  280.             ->andWhere('userInstance.isActive = :isUserActive')->setParameter('isUserActive', true)
  281.             ->orderBy('name', Criteria::ASC);
  283.         if ($request && null != $request->query->get('query')) {
  284.             $queryBuilder
  285.                 ->andWhere("CONCAT(user.firstName,' ', user.lastName) LIKE :customerName")
  286.                 ->setParameter('customerName', '%'.urldecode($request->query->get('query')).'%');
  287.         }
  289.         if ($request && null != $request->query->get('not')) {
  290.             $queryBuilder
  291.                 ->andwhere("u.id NOT IN (:ids)")
  292.                 ->setParameter('ids', explode(',', urldecode($request->query->get('not'))));
  293.         }
  295.         return $queryBuilder->getQuery()->getArrayResult();
  296.     }
  298.     public function getAgentsPartialDetails(Request $request = null) {
  299.         static $agents;
  300.         if (null !== $agents)
  301.             return $agents;
  303.         $qb = $this->entityManager->createQueryBuilder();
  304.         $qb->select("u.id, userInstance.id as udId,u.email,CONCAT(u.firstName,' ', u.lastName) AS name,userInstance.profileImagePath as smallThumbnail")->from(User::class, 'u')
  305.                 ->leftJoin('u.userInstance', 'userInstance')
  306.                 ->andwhere('userInstance.supportRole != :roles')
  307.                 ->setParameter('roles', 4)
  308.                 ->andwhere('userInstance.isActive = 1')
  309.                 ->orderBy('name','ASC');
  311.         if($request) {
  312.             $qb->andwhere("CONCAT(u.firstName,' ', u.lastName) LIKE :customerName");
  313.             $qb->setParameter('customerName', '%'.urldecode($request->query->get('query')).'%');
  314.             $qb->andwhere("u.id NOT IN (:ids)");
  315.             $qb->setParameter('ids', explode(',',urldecode($request->query->get('not'))));
  316.         }
  318.         $data = $agents = $qb->getQuery()->getArrayResult();
  319.         return $data;
  320.     }
  322.     public function getAgentDetailById($agentId) {
  323.         if(!$agentId) return;
  324.         $qb = $this->entityManager->createQueryBuilder();
  325.         $qb->select("DISTINCT u.id,u.email,CONCAT(u.firstName,' ', COALESCE(u.lastName,'')) AS name,u.firstName,u.lastName,u.isEnabled,userInstance.profileImagePath,userInstance.profileImagePath as smallThumbnail,userInstance.isActive, userInstance.isVerified, userInstance.designation, userInstance.contactNumber,userInstance.signature,userInstance.ticketAccessLevel")
  326.             ->from(User::class, 'u')
  327.             ->leftJoin('u.userInstance', 'userInstance')
  328.             ->andwhere('userInstance.supportRole != :roles')
  329.             ->andwhere('u.id = :agentId')
  330.             ->setParameter('roles', 4)
  331.             ->setParameter('agentId', $agentId);
  333.         $result = $qb->getQuery()->getResult();
  335.         return isset($result[0]) ? $result[0] : null;
  336.     }
  338.     public function getUsersByGroupId($groupId)
  339.     {
  340.         $qb = $this->entityManager->createQueryBuilder();
  341.         $qb->select("DISTINCT user.id, user.email, CONCAT(user.firstName, ' ', user.lastName) AS name, userInstance.profileImagePath as smallThumbnail")
  342.             ->from(User::class, 'user')
  343.             ->leftJoin('user.userInstance', 'userInstance')
  344.                 ->leftJoin('userInstance.supportGroups', 'supportGroup')
  345.                 ->andWhere('userInstance.supportRole != :roles')->setParameter('roles', 4)
  346.                 ->andwhere('supportGroup.id = :groupId')->setParameter('groupId', $groupId)
  347.                 ->andwhere('userInstance.isActive = 1');
  349.         $data = $qb->getQuery()->getArrayResult();
  350.         return $data;
  351.     }
  353.     public function getUsersBySubGroupId($subGroupId)
  354.     {
  355.         $qb = $this->entityManager->createQueryBuilder();
  356.         $qb->select("DISTINCT user.id, supportTeam.id as udId,user.email,CONCAT(user.firstName,' ', user.lastName) AS name,userInstance.profileImagePath as smallThumbnail")
  357.                 ->from(User::class, 'user')
  358.                 ->leftJoin('user.userInstance', 'userInstance')
  359.                 ->leftJoin('userInstance.supportTeams', 'supportTeam')
  360.                 ->andwhere('userInstance.supportRole != :roles')
  361.                 ->andwhere('supportTeam.id = :subGroupId')
  362.                 ->setParameter('roles', 4)
  363.                 ->setParameter('subGroupId', $subGroupId)
  364.                 ->andwhere('supportTeam.isActive = 1')
  365.                 ->andwhere('userInstance.isActive = 1');
  367.         $data = $qb->getQuery()->getArrayResult();
  368.         return $data;
  369.     }
  371.     public function getCustomerDetailsById($customerId)
  372.     {
  373.         $qb = $this->entityManager->createQueryBuilder();
  374.         $qb->select("user.id,user.email,CONCAT(user.firstName,' ', COALESCE(user.lastName,'')) AS name,user.firstName,user.lastName,user.isEnabled,userInstance.contactNumber,userInstance.profileImagePath,userInstance.profileImagePath as smallThumbnail,userInstance.isActive, userInstance.isVerified")->from(User::class, 'user')
  375.                 ->leftJoin('user.userInstance', 'userInstance')
  376.                 ->andwhere('userInstance.supportRole = :roles')
  377.                 ->andwhere('user.id = :customerId')
  378.                 ->setParameter('roles', 4)
  379.                 ->setParameter('customerId', $customerId);
  381.         $result = $qb->getQuery()->getResult();
  382.         return ($result ? $result[0] : null);
  383.     }
  385.     public function getCustomerPartialDetailById($customerId)
  386.     {
  387.         $qb = $this->entityManager->createQueryBuilder();
  388.         $qb->select("u.id,u.email,CONCAT(u.firstName,' ', COALESCE(u.lastName,'')) AS name,u.firstName,u.lastName,userInstance.contactNumber,userInstance.profileImagePath,userInstance.profileImagePath as smallThumbnail")->from(User::class, 'u')
  389.             ->leftJoin('u.userInstance', 'userInstance')
  390.             ->andwhere('userInstance.supportRole = :roles')
  391.             ->andwhere('u.id = :customerId')
  392.             ->setParameter('roles', 4)
  393.             ->setParameter('customerId', $customerId);
  395.         $result = $qb->getQuery()->getResult();
  397.         return $result ? $result[0] : null;
  398.     }
  400.     public function getCustomersPartial(Request $request = null)
  401.     {
  402.         $qb = $this->entityManager->createQueryBuilder();
  403.         $qb->from(User::class, 'u');
  405.         $qb->select("DISTINCT u.id,CONCAT(u.firstName,' ', COALESCE(u.lastName,'')) AS name, userInstance.profileImagePath as smallThumbnail ")
  406.             ->leftJoin('u.userInstance', 'userInstance')
  407.             ->andwhere('userInstance.supportRole = :roles')
  408.             ->setParameter('roles', 4)
  409.             ->orderBy('name','ASC');
  410.         
  411.         if ($request) {
  412.             if ($request->query->get('query')) {
  413.                 $qb->andwhere("CONCAT(u.firstName,' ', u.lastName) LIKE :customerName OR u.email LIKE :customerName");
  414.             } else {
  415.                 $qb->andwhere("CONCAT(u.firstName,' ', u.lastName) LIKE :customerName");
  416.             }
  417.             
  418.             $qb->setParameter('customerName', '%'.urldecode($request->query->get('query')).'%')
  419.                 ->andwhere("u.id NOT IN (:ids)")
  420.                 ->setParameter('ids', explode(',',urldecode($request->query->get('not'))));
  421.         }
  423.         $query = $qb->getQuery();
  424.         // $query->useResultCache(true, 3600, 'customer_list_'.$this->getCompany()->getId());
  426.         return $query->getScalarResult();
  427.     }
  429.     public function getCustomersCount()
  430.     {
  431.         $qb = $this->entityManager->createQueryBuilder();
  432.         $qb->select($qb->expr()->countDistinct('c.id')."as customerCount")->from(Ticket::class, 't')
  433.                 ->leftJoin('t.customer', 'c');
  435.         $this->entityManager->getRepository(Ticket::class)->addPermissionFilter($qb, $this->container, false);
  437.         return $qb->getQuery()->getSingleScalarResult();
  438.     }
  440.     public function getUserSubGroupIds($userId) {
  441.         $qb = $this->entityManager->createQueryBuilder();
  442.         $qb->select('supportTeams.id')->from(User::class, 'user')
  443.                 ->leftJoin('user.userInstance','userInstance')
  444.                 ->leftJoin('userInstance.supportTeams','supportTeams')
  445.                 ->andwhere('user.id = :userId')
  446.                 ->andwhere('userInstance.supportRole != :agentRole')
  447.                 ->andwhere('supportTeams.isActive = 1')
  448.                 ->setParameter('userId', $userId)
  449.                 ->setParameter('agentRole', '4'); 
  451.         return array_column($qb->getQuery()->getArrayResult(), 'id');
  452.     }
  454.     public function getUserGroupIds($userId) {
  455.         $qb = $this->entityManager->createQueryBuilder();
  456.         $qb->select('supportGroup.id')->from(User::class, 'user')
  457.                 ->leftJoin('user.userInstance','userInstance')
  458.                 ->leftJoin('userInstance.supportGroups','supportGroup')
  459.                 ->andwhere('user.id = :userId')
  460.                 ->andwhere('supportGroup.isActive = 1')
  461.                 ->setParameter('userId', $userId);
  463.         return array_column($qb->getQuery()->getArrayResult(), 'id');
  464.     }
  466.     public function createUser($data)
  467.     {
  468.         $user = new User();
  469.         $user->setEmail($data['from']);
  470.         $user->setFirstName($data['firstName']);
  471.         $user->setLastName($data['lastName']);
  472.         $user->setIsEnabled($data['isActive']);
  473.         $this->entityManager->persist($user);
  474.         // $this->entityManager->flush();
  475.         $role = $this->entityManager->getRepository(SupportRole::class)->find($data['role']);
  476.     
  477.         $userInstance = new UserInstance();
  478.         $userInstance->setSupportRole($role);
  479.         $userInstance->setUser($user);
  480.         $userInstance->setIsActive($data['isActive']);
  481.         $userInstance->setIsVerified(0);
  482.         if(isset($data['source']))
  483.             $userInstance->setSource($data['source']);
  484.         else
  485.             $userInstance->setSource('website');
  486.         if(isset($data['contactNumber'])) {
  487.             $userInstance->setContactNumber($data['contactNumber']);
  488.         }
  489.         if(isset($data['profileImage']) && $data['profileImage']) {
  490.                 $userInstance->setProfileImagePath($data['profileImage']);
  491.         }
  492.         $this->entityManager->persist($userInstance);
  493.         $this->entityManager->flush();
  495.         $user->addUserInstance($userInstance);
  496.         $this->entityManager->persist($user);
  497.         $this->entityManager->flush();
  499.         //$user->setUserName($userInstance->getName());
  500.         return $user;
  501.     }
  503.     public function getWebsiteConfiguration($code)
  504.     {
  505.         $enabled_bundles = $this->container->getParameter('kernel.bundles');
  506.         
  507.         if (!in_array('UVDeskSupportCenterBundle', array_keys($enabled_bundles))) {
  508.             return [
  509.                 'id' =>  1,
  510.                 'website' =>  1,
  511.                 'status' =>  1,
  512.                 'brandColor' => '#7E91F0',
  513.                 'pageBackgroundColor' => '#FFFFFF',
  514.                 'headerBackgroundColor' => '#FFFFFF',
  515.                 'bannerBackgroundColor' => '#7085F4',
  516.                 'navTextColor' =>  '#7085F4',
  517.                 'navActiveColor' => '#7085F4',
  518.                 'linkColor' => '#7085F4',
  519.                 'linkHoverColor' => '#7085F4',
  520.                 'headerLinks' => null,
  521.                 'footerLinks' => null,
  522.                 'articleTextColor' => '#7085F4',
  523.                 'whiteList' => null,
  524.                 'blackList' => null,
  525.                 'siteDescritption' => 'Hi! how can i help you.',
  526.                 'metaDescription' => null,
  527.                 'metaKeywords' => null,
  528.                 'homepageContent' => null,
  529.                 'ticketCreateOption' =>  1,
  530.                 'createdAt' =>  '2018-09-21 16:20:01',
  531.                 'updatedat' =>  '2018-09-21 16:20:01',
  532.                 'broadcastMessage' => null,
  533.                 'removeCustomerLoginButton' => null,
  534.                 'disableCustomerlogin' =>  0,
  535.                 'removeBrandingContent' => null,
  536.                 'loginRequiredToCreate' => null,
  537.                 'script' => null,
  538.                 'customCss' => null,
  539.                 'isActive' => 1,
  540.             ];
  541.         }
  542.         
  543.         $website = $this->entityManager->getRepository(Website::class)->findOneByCode($code);
  545.         if ($website) {
  546.             $configuration = $this->entityManager->getRepository(KnowledgebaseWebsite::class)->findOneBy([
  547.                 'website' => $website->getId(), 
  548.                 'isActive' => 1
  549.             ]);
  550.         }
  552.         return !empty($configuration) ? $configuration : false;
  553.     }
  555.     public function getWebsiteDetails($code)
  556.     {
  557.         $website = $this->entityManager->getRepository(Website::class)->findOneByCode($code);
  559.         return !empty($website) ? $website : false;
  560.     }
  562.     public function convertToTimezone($date, $format = "d-m-Y H:ia")
  563.     {
  564.         if(!$date)
  565.             return "N/A";
  566.         $currentUser = $this->getCurrentUser();
  567.         $date = date_format($date,$format);
  568.         $dateTime = date('Y-m-d H:i:s',strtotime($date));
  569.         $scheduleDate = new \DateTime($dateTime, new \DateTimeZone(date_default_timezone_get()));
  570.         $this->domain = $this->container->get('router')->getContext()->getHost();
  572.         $scheduleDate->setTimeZone(new \DateTimeZone('Asia/Kolkata'));
  574.         return $scheduleDate->format($format);
  575.     }
  577.     public function convertToDatetimeTimezoneTimestamp($date, $format = "d-m-Y h:ia")
  578.     {
  579.         if(!$date)
  580.             return "N/A";
  581.         $currentUser = $this->getCurrentUser();
  582.         $date = date_format($date, $format);
  583.         $dateTime = date('Y-m-d H:i:s',strtotime($date));
  584.         $scheduleDate = new \DateTime($dateTime, new \DateTimeZone(date_default_timezone_get()));
  585.         $this->domain = $this->container->get('router')->getContext()->getHost();
  587.         $scheduleDate->setTimeZone(new \DateTimeZone('Asia/Kolkata'));
  589.         return $scheduleDate->getTimestamp();
  590.     }
  592.     public function removeCustomer($customer)
  593.     {
  594.         $userData = $this->entityManager->getRepository(UserInstance::class)->findBy(array('user' => $customer->getId()));
  596.         $count = count($userData);
  597.         $ticketData = $this->entityManager->getRepository(Ticket::class)->findBy(array('customer' => $customer->getId()));
  599.         $fileService = new Fileservice();
  600.         // Delete all tickets attachments.
  601.         if($ticketData) {
  602.             foreach($ticketData as $ticket) {
  603.                 $threads = $ticket->getThreads();
  604.                 if (count($threads) > 0) {
  605.                     foreach($threads as $thread) {
  606.                         if (!empty($thread)) {
  607.                             $fileService->remove($this->container->getParameter('kernel.project_dir').'/public/assets/threads/'.$thread->getId());
  609.                         }
  610.                     }
  611.                 }
  612.             }
  613.         }
  615.         // Remove profile.
  616.         foreach($userData as $user) {
  617.             if($user->getSupportRole()->getId() == 4 && $user->getProfileImagePath()) {
  618.                 $fileService->remove($this->container->getParameter('kernel.project_dir').'/public'.$user->getProfileImagePath());
  619.             }
  620.         }
  622.         // getCustomerTickets
  623.         $qb = $this->entityManager->createQueryBuilder();
  624.         $query = $qb->delete(Ticket::class, 't')
  625.                     ->andwhere('t.customer = :customerId')
  626.                     ->setParameter('customerId', $customer->getId())
  627.                     ->getQuery();
  629.         $query->execute();
  631.         $qb = $this->entityManager->createQueryBuilder();
  632.         $query = $qb->delete(UserInstance::class, 'userInstance')
  633.                     ->andwhere('userInstance.user = :customerId')
  634.                     ->andwhere('userInstance.supportRole = :roleId')
  635.                     ->setParameter('customerId', $customer->getId())
  636.                     ->setParameter('roleId', 4)
  637.                     ->getQuery();
  639.         $query->execute();
  641.         if($count == 1) {
  642.             $this->entityManager->remove($customer);
  643.             $this->entityManager->flush();
  644.         }
  645.     }
  646.     
  647.     public function removeAgent($user)
  648.     {
  649.         $userData = $this->entityManager->getRepository(UserInstance::class)->findBy(array('user' => $user->getId()));
  650.         $count = count($userData);
  652.         $qb = $this->entityManager->createQueryBuilder();
  653.         $query = $qb->delete(UserInstance::class, 'ud')
  654.                     ->andwhere('ud.user = :userId')
  655.                     ->andwhere('ud.supportRole = :roleId')
  656.                     ->setParameter('userId', $user->getId())
  657.                     ->setParameter('roleId', 3)
  658.                     ->getQuery();
  660.         $query->execute();
  661.         
  662.         foreach ($user->getAgentInstance()->getSupportGroups() as $group) {
  663.                 $user->getAgentInstance()->removeSupportGroup($group);
  664.                 $this->entityManager->persist($group);
  665.                 $this->entityManager->flush();
  666.             
  667.         }
  669.         $qb = $this->entityManager->createQueryBuilder();
  670.         $query = $qb->update(Ticket::class, 't')
  671.                     ->set('t.agent', ':nullAgent')
  672.                     ->andwhere('t.agent = :agentId')
  673.                     ->setParameter('agentId', $user->getId())
  674.                     ->setParameter('nullAgent', null)
  675.                     ->getQuery();
  677.         $query->execute();
  679.        
  680.         if($count == 1) {
  681.             $this->entityManager->remove($user);
  682.             $this->entityManager->flush();
  683.         }
  684.     }
  686.     public function getWebsiteView()
  687.     {
  688.         $website = $this->entityManager->getRepository(Website::class)->findOneBy(['code'=>'knowledgebase']);
  689.         $layout  = $this->entityManager->getRepository(KnowledgebaseWebsite::class)->findOneBy(['website'=>$website->getId()]);
  690.       
  691.         $homepageContent = $layout->getHomepageContent();
  692.         return (!empty($homepageContent)) ? $homepageContent . 'View' : 'masonryView';
  693.     }
  695.     public function getUserDetailById($userId) {
  696.         $user = $this->entityManager->getRepository(User::class)->find($userId);
  697.         foreach ($user->getUserInstance() as $row) {
  698.             if($row->getSupportRole()->getId() != 4)
  699.                 return $row;
  700.         }
  701.         return null;
  702.     }
  704.     public function getUserPrivilegeIds($userId) 
  705.     {
  706.         $qb = $this->entityManager->createQueryBuilder();
  707.         $qb->select('supportPrivileges.id')->from(User::class, 'user')
  708.                 ->leftJoin('user.userInstance','userInstance')
  709.                 ->leftJoin('userInstance.supportPrivileges','supportPrivileges')
  710.                 ->andwhere('user.id = :userId')
  711.                 ->setParameter('userId', $userId);
  713.         return array_column($qb->getQuery()->getArrayResult(), 'id');
  714.     }
  716.     public function getWebsiteSpamDetails($websiteSpam) 
  717.     {
  718.         $blackList = str_replace("\n", ',', str_replace("\r\n", ',', $websiteSpam->getBlackList()));
  719.         $whiteList = str_replace("\n", ',', str_replace("\r\n", ',', $websiteSpam->getWhiteList()));
  721.         return [
  722.             'blackList' => $this->filterBlockSpam($blackList),
  723.             'whiteList' => $this->filterBlockSpam($whiteList),
  724.         ];
  725.     }
  727.     public function filterBlockSpam($str) 
  728.     {
  729.         $list = array();
  730.         foreach (explode(',', $str) as $value) {
  731.             if (filter_var($value, FILTER_VALIDATE_EMAIL)) {
  732.                 if (!isset($list['email'])) {
  733.                     $list['email'] = array();
  734.                 }
  736.                 array_push($list['email'], strtolower($value));
  737.             } else if (filter_var($value, FILTER_VALIDATE_IP)) {
  738.                 if (!isset($list['ip'])) {
  739.                     $list['ip'] = array();
  740.                 }
  741.                 
  742.                 array_push($list['ip'], $value);
  743.             } else if (isset($value[0]) && $value[0] == '@') {
  744.                 if (!isset($list['domain'])) {
  745.                     $list['domain'] = array();
  746.                 }
  748.                 array_push($list['domain'], strtolower($value));
  749.             }
  750.         }
  751.         
  752.         return $list;
  753.     }
  755.     // @TODO: Refactor this - We can instead just use \DateTimeZone::listIdentifiers() wherever need be.
  756.     public function getTimezones()
  757.     {
  758.         return \DateTimeZone::listIdentifiers();
  759.     }
  761.     public function getUserSavedReplyReferenceIds()
  762.     {
  763.         // @TODO: Refactor this function
  764.         $savedReplyIds = [];
  765.         $groupIds = [];
  766.         $teamIds = []; 
  767.         $userId = $this->getCurrentUser()->getAgentInstance()->getId();
  769.         // Get all the saved reply the current user has created.
  770.         $savedReplyRepo = $this->entityManager->getRepository(SavedReplies::class)->findAll();
  772.         foreach ($savedReplyRepo as $sr) {
  773.             if ($userId == $sr->getUser()->getId()) {
  774.                 //Save the ids of the saved reply.
  775.                 array_push($savedReplyIds, (int)$sr->getId());
  776.             }
  777.         }
  779.         // Get the ids of the Group(s) the current user is associated with.
  780.         $query = "select * from uv_user_support_groups where userInstanceId =".$userId;
  781.         $connection = $this->entityManager->getConnection();
  782.         $stmt = $connection->prepare($query);
  783.         $stmt->execute();
  784.         $result = $stmt->fetchAll();
  786.         foreach ($result as $row) {
  787.             array_push($groupIds, $row['supportGroupId']);
  788.         }
  790.         // Get all the saved reply's ids that is associated with the user's group(s).
  791.         $query = "select * from uv_saved_replies_groups";
  792.         $stmt = $connection->prepare($query);
  793.         $stmt->execute();
  794.         $result = $stmt->fetchAll();
  796.         foreach ($result as $row) {
  797.             if (in_array($row['group_id'], $groupIds)) {
  798.                 array_push($savedReplyIds, (int) $row['savedReply_id']);
  799.             }
  800.         }
  802.         // Get the ids of the Team(s) the current user is associated with.
  803.         $query = "select * from uv_user_support_teams";
  804.         $connection = $this->entityManager->getConnection();
  805.         $stmt = $connection->prepare($query);
  806.         $stmt->execute();
  807.         $result = $stmt->fetchAll();
  809.         foreach($result as $row) {
  810.             if ($row['userInstanceId'] == $userId) {
  811.                 array_push($teamIds, $row['supportTeamId']);
  812.             }
  813.         }
  815.         $query = "select * from uv_saved_replies_teams";
  816.         $stmt = $connection->prepare($query);
  817.         $stmt->execute();
  818.         $result = $stmt->fetchAll();
  820.         foreach ($result as $row) {
  821.             if (in_array($row['subgroup_id'], $teamIds)) {
  822.                 array_push($savedReplyIds, (int)$row['savedReply_id']);
  823.             }
  824.         }
  826.         return $savedReplyIds;
  827.     }
  828.     
  829.     // Return formatted time on user preference basis
  830.     public function getLocalizedFormattedTime(\DateTime $timestamp, $user = null, $format = 'm-d-y h:i A')
  831.     {
  832.         $activeUserTimeZone = $this->entityManager->getRepository(Website::class)->findOneBy(['code' => 'Knowledgebase']);
  833.         if (!empty($user) && $user != 'anon.' && $user->getTimezone() != null) {
  834.             $timestamp = clone $timestamp;
  835.             
  836.             $timestamp->setTimeZone(new \DateTimeZone($user->getTimeZone()));
  837.             $format = $user->getTimeFormat();
  838.         }elseif (!empty($activeUserTimeZone) && $activeUserTimeZone != 'anon.' && $activeUserTimeZone->getTimezone() != null) {
  839.             $timestamp = clone $timestamp;
  840.             
  841.             $timestamp->setTimeZone(new \DateTimeZone($activeUserTimeZone->getTimeZone()));
  842.             $format = $activeUserTimeZone->getTimeFormat();
  843.         }
  844.         
  845.         return $timestamp->format($format);
  846.     }
  848.     public function isfileExists($filePath)
  849.     {
  850.         $dir = $this->container->get('kernel')->getProjectDir();
  851.         // $dirSplit = explode('vendor', $dir);
  852.         $file = str_replace("\\",'/', $dir."/".$filePath);
  854.         if (is_dir($file)) { 
  855.             return true;
  856.         }
  857.         
  858.         return false;
  859.     }
  861.     public function getCustomersCountForKudos($container)
  862.     {
  863.         $qb = $this->entityManager->createQueryBuilder();
  864.         $qb->select($qb->expr()->countDistinct('c.id')."as customerCount")->from(Ticket::class, 't')
  865.                 ->leftJoin('t.customer', 'c');
  867.         $container->get('report.service')->addPermissionFilter($qb, $this->container, false);
  869.         return $qb->getQuery()->getSingleScalarResult();
  870.     }
  871. }