Symfony Profiler

SELECT
  t0.id AS id_1,
  t0.site_key AS site_key_2,
  t0.secret_key AS secret_key_3,
  t0.is_active AS is_active_4
FROM
  recaptcha t0
WHERE
  t0.id = ?
LIMIT
  1

SELECT t0.id AS id_1, t0.site_key AS site_key_2, t0.secret_key AS secret_key_3, t0.is_active AS is_active_4 FROM recaptcha t0 WHERE t0.id = 1 LIMIT 1;

SELECT
  u0_.id AS id_0,
  u0_.email AS email_1,
  u0_.proxy_id AS proxy_id_2,
  u0_.password AS password_3,
  u0_.first_name AS first_name_4,
  u0_.last_name AS last_name_5,
  u0_.is_enabled AS is_enabled_6,
  u0_.verification_code AS verification_code_7,
  u0_.timezone AS timezone_8,
  u0_.timeformat AS timeformat_9,
  u1_.id AS id_10,
  u1_.source AS source_11,
  u1_.skype_id AS skype_id_12,
  u1_.contact_number AS contact_number_13,
  u1_.designation AS designation_14,
  u1_.signature AS signature_15,
  u1_.profile_image_path AS profile_image_path_16,
  u1_.created_at AS created_at_17,
  u1_.updated_at AS updated_at_18,
  u1_.is_active AS is_active_19,
  u1_.is_verified AS is_verified_20,
  u1_.is_starred AS is_starred_21,
  u1_.ticket_access_level AS ticket_access_level_22,
  u1_.user_id AS user_id_23,
  u1_.supportRole_id AS supportRole_id_24
FROM
  uv_user u0_
  LEFT JOIN uv_user_instance u1_ ON (u0_.id = u1_.user_id)
  LEFT JOIN uv_support_role u2_ ON u1_.supportRole_id = u2_.id
WHERE
  u0_.email = ?
  AND u1_.is_active = ?
  AND (
    u2_.code = ?
    OR u2_.code = ?
    OR u2_.code = ?
  )
LIMIT
  1

SELECT u0_.id AS id_0, u0_.email AS email_1, u0_.proxy_id AS proxy_id_2, u0_.password AS password_3, u0_.first_name AS first_name_4, u0_.last_name AS last_name_5, u0_.is_enabled AS is_enabled_6, u0_.verification_code AS verification_code_7, u0_.timezone AS timezone_8, u0_.timeformat AS timeformat_9, u1_.id AS id_10, u1_.source AS source_11, u1_.skype_id AS skype_id_12, u1_.contact_number AS contact_number_13, u1_.designation AS designation_14, u1_.signature AS signature_15, u1_.profile_image_path AS profile_image_path_16, u1_.created_at AS created_at_17, u1_.updated_at AS updated_at_18, u1_.is_active AS is_active_19, u1_.is_verified AS is_verified_20, u1_.is_starred AS is_starred_21, u1_.ticket_access_level AS ticket_access_level_22, u1_.user_id AS user_id_23, u1_.supportRole_id AS supportRole_id_24 FROM uv_user u0_ LEFT JOIN uv_user_instance u1_ ON (u0_.id = u1_.user_id) LEFT JOIN uv_support_role u2_ ON u1_.supportRole_id = u2_.id WHERE u0_.email = 'smita.j@iosense.io' AND u1_.is_active = 1 AND (u2_.code = 'ROLE_SUPER_ADMIN' OR u2_.code = 'ROLE_ADMIN' OR u2_.code = 'ROLE_AGENT') LIMIT 1;

SELECT
  t0.id AS id_1,
  t0.code AS code_2,
  t0.description AS description_3
FROM
  uv_support_role t0
WHERE
  t0.id = ?

SELECT t0.id AS id_1, t0.code AS code_2, t0.description AS description_3 FROM uv_support_role t0 WHERE t0.id = 2;

SELECT
  t0.id AS id_1,
  t0.source AS source_2,
  t0.mailbox_email AS mailbox_email_3,
  t0.subject AS subject_4,
  t0.reference_ids AS reference_ids_5,
  t0.outlook_conversation_id AS outlook_conversation_id_6,
  t0.is_new AS is_new_7,
  t0.is_replied AS is_replied_8,
  t0.is_reply_enabled AS is_reply_enabled_9,
  t0.is_starred AS is_starred_10,
  t0.is_trashed AS is_trashed_11,
  t0.is_agent_viewed AS is_agent_viewed_12,
  t0.is_customer_viewed AS is_customer_viewed_13,
  t0.created_at AS created_at_14,
  t0.updated_at AS updated_at_15,
  t0.status_id AS status_id_16,
  t0.priority_id AS priority_id_17,
  t0.type_id AS type_id_18,
  t0.customer_id AS customer_id_19,
  t0.agent_id AS agent_id_20,
  t0.group_id AS group_id_21,
  t0.subGroup_id AS subGroup_id_22
FROM
  uv_ticket t0
WHERE
  t0.id = ?
LIMIT
  1

SELECT t0.id AS id_1, t0.source AS source_2, t0.mailbox_email AS mailbox_email_3, t0.subject AS subject_4, t0.reference_ids AS reference_ids_5, t0.outlook_conversation_id AS outlook_conversation_id_6, t0.is_new AS is_new_7, t0.is_replied AS is_replied_8, t0.is_reply_enabled AS is_reply_enabled_9, t0.is_starred AS is_starred_10, t0.is_trashed AS is_trashed_11, t0.is_agent_viewed AS is_agent_viewed_12, t0.is_customer_viewed AS is_customer_viewed_13, t0.created_at AS created_at_14, t0.updated_at AS updated_at_15, t0.status_id AS status_id_16, t0.priority_id AS priority_id_17, t0.type_id AS type_id_18, t0.customer_id AS customer_id_19, t0.agent_id AS agent_id_20, t0.group_id AS group_id_21, t0.subGroup_id AS subGroup_id_22 FROM uv_ticket t0 WHERE t0.id = '1987' LIMIT 1;

SELECT
  t0.id AS id_1,
  t0.source AS source_2,
  t0.skype_id AS skype_id_3,
  t0.contact_number AS contact_number_4,
  t0.designation AS designation_5,
  t0.signature AS signature_6,
  t0.profile_image_path AS profile_image_path_7,
  t0.created_at AS created_at_8,
  t0.updated_at AS updated_at_9,
  t0.is_active AS is_active_10,
  t0.is_verified AS is_verified_11,
  t0.is_starred AS is_starred_12,
  t0.ticket_access_level AS ticket_access_level_13,
  t0.user_id AS user_id_14,
  t0.supportRole_id AS supportRole_id_15
FROM
  uv_user_instance t0
WHERE
  t0.user_id = ?

SELECT t0.id AS id_1, t0.source AS source_2, t0.skype_id AS skype_id_3, t0.contact_number AS contact_number_4, t0.designation AS designation_5, t0.signature AS signature_6, t0.profile_image_path AS profile_image_path_7, t0.created_at AS created_at_8, t0.updated_at AS updated_at_9, t0.is_active AS is_active_10, t0.is_verified AS is_verified_11, t0.is_starred AS is_starred_12, t0.ticket_access_level AS ticket_access_level_13, t0.user_id AS user_id_14, t0.supportRole_id AS supportRole_id_15 FROM uv_user_instance t0 WHERE t0.user_id = 154;

"START TRANSACTION"

"START TRANSACTION";

UPDATE
  uv_ticket
SET
  is_agent_viewed = ?,
  updated_at = ?
WHERE
  id = ?

UPDATE uv_ticket SET is_agent_viewed = 1, updated_at = '2025-01-06 07:33:38' WHERE id = 1987;

"COMMIT"

"COMMIT";

SELECT
  COUNT(u0_.id) AS sclr_0
FROM
  uv_ticket u1_
  LEFT JOIN uv_thread u0_ ON u1_.id = u0_.ticket_id
WHERE
  u1_.id = ?
  AND u0_.thread_type = ?

SELECT COUNT(u0_.id) AS sclr_0 FROM uv_ticket u1_ LEFT JOIN uv_thread u0_ ON u1_.id = u0_.ticket_id WHERE u1_.id = 1987 AND u0_.thread_type = 'reply';

SELECT
  u0_.id AS id_0
FROM
  uv_user u1_
  LEFT JOIN uv_user_instance u2_ ON u1_.id = u2_.user_id
  LEFT JOIN uv_user_support_groups u3_ ON u2_.id = u3_.userInstanceId
  LEFT JOIN uv_support_group u0_ ON u0_.id = u3_.supportGroupId
WHERE
  u1_.id = ?
  AND u0_.is_active = 1

SELECT u0_.id AS id_0 FROM uv_user u1_ LEFT JOIN uv_user_instance u2_ ON u1_.id = u2_.user_id LEFT JOIN uv_user_support_groups u3_ ON u2_.id = u3_.userInstanceId LEFT JOIN uv_support_group u0_ ON u0_.id = u3_.supportGroupId WHERE u1_.id = 154 AND u0_.is_active = 1;

SELECT
  u0_.id AS id_0
FROM
  uv_user u1_
  LEFT JOIN uv_user_instance u2_ ON u1_.id = u2_.user_id
  LEFT JOIN uv_user_support_teams u3_ ON u2_.id = u3_.userInstanceId
  LEFT JOIN uv_support_team u0_ ON u0_.id = u3_.supportTeamId
WHERE
  u1_.id = ?
  AND u2_.supportRole_id <> ?
  AND u0_.is_active = 1

SELECT u0_.id AS id_0 FROM uv_user u1_ LEFT JOIN uv_user_instance u2_ ON u1_.id = u2_.user_id LEFT JOIN uv_user_support_teams u3_ ON u2_.id = u3_.userInstanceId LEFT JOIN uv_support_team u0_ ON u0_.id = u3_.supportTeamId WHERE u1_.id = 154 AND u2_.supportRole_id <> '4' AND u0_.is_active = 1;

SELECT
  COUNT(u0_.id) AS sclr_0
FROM
  uv_ticket u0_
  LEFT JOIN uv_ticket_priority u1_ ON u0_.priority_id = u1_.id
  LEFT JOIN uv_ticket_status u2_ ON u0_.status_id = u2_.id
  LEFT JOIN uv_user u3_ ON u0_.agent_id = u3_.id
  LEFT JOIN uv_ticket_type u4_ ON u0_.type_id = u4_.id
  LEFT JOIN uv_support_group u5_ ON u0_.group_id = u5_.id
  LEFT JOIN uv_support_team u6_ ON u0_.subGroup_id = u6_.id
  LEFT JOIN uv_user_instance u7_ ON u3_.id = u7_.user_id
WHERE
  u0_.customer_id = ?
  AND u0_.is_trashed <> 1
  AND (
    u3_.id IS NULL
    OR u7_.supportRole_id <> 4
  )
ORDER BY
  u0_.id DESC

SELECT COUNT(u0_.id) AS sclr_0 FROM uv_ticket u0_ LEFT JOIN uv_ticket_priority u1_ ON u0_.priority_id = u1_.id LEFT JOIN uv_ticket_status u2_ ON u0_.status_id = u2_.id LEFT JOIN uv_user u3_ ON u0_.agent_id = u3_.id LEFT JOIN uv_ticket_type u4_ ON u0_.type_id = u4_.id LEFT JOIN uv_support_group u5_ ON u0_.group_id = u5_.id LEFT JOIN uv_support_team u6_ ON u0_.subGroup_id = u6_.id LEFT JOIN uv_user_instance u7_ ON u3_.id = u7_.user_id WHERE u0_.customer_id = 47 AND u0_.is_trashed <> 1 AND (u3_.id IS NULL OR u7_.supportRole_id <> 4) ORDER BY u0_.id DESC;

SELECT
  t0.id AS id_1,
  t0.source AS source_2,
  t0.message_id AS message_id_3,
  t0.thread_type AS thread_type_4,
  t0.created_by AS created_by_5,
  t0.cc AS cc_6,
  t0.bcc AS bcc_7,
  t0.reply_to AS reply_to_8,
  t0.delivery_status AS delivery_status_9,
  t0.is_locked AS is_locked_10,
  t0.is_bookmarked AS is_bookmarked_11,
  t0.message AS message_12,
  t0.created_at AS created_at_13,
  t0.updated_at AS updated_at_14,
  t0.agent_viewed_at AS agent_viewed_at_15,
  t0.customer_viewed_at AS customer_viewed_at_16,
  t0.ticket_id AS ticket_id_17,
  t0.user_id AS user_id_18
FROM
  uv_thread t0
WHERE
  t0.ticket_id = ?
  AND t0.thread_type = ?
LIMIT
  1

SELECT t0.id AS id_1, t0.source AS source_2, t0.message_id AS message_id_3, t0.thread_type AS thread_type_4, t0.created_by AS created_by_5, t0.cc AS cc_6, t0.bcc AS bcc_7, t0.reply_to AS reply_to_8, t0.delivery_status AS delivery_status_9, t0.is_locked AS is_locked_10, t0.is_bookmarked AS is_bookmarked_11, t0.message AS message_12, t0.created_at AS created_at_13, t0.updated_at AS updated_at_14, t0.agent_viewed_at AS agent_viewed_at_15, t0.customer_viewed_at AS customer_viewed_at_16, t0.ticket_id AS ticket_id_17, t0.user_id AS user_id_18 FROM uv_thread t0 WHERE t0.ticket_id = 1987 AND t0.thread_type = 'create' LIMIT 1;

SELECT
  t0.id AS id_1,
  t0.email AS email_2,
  t0.proxy_id AS proxy_id_3,
  t0.password AS password_4,
  t0.first_name AS first_name_5,
  t0.last_name AS last_name_6,
  t0.is_enabled AS is_enabled_7,
  t0.verification_code AS verification_code_8,
  t0.timezone AS timezone_9,
  t0.timeformat AS timeformat_10
FROM
  uv_user t0
WHERE
  t0.id = ?

SELECT t0.id AS id_1, t0.email AS email_2, t0.proxy_id AS proxy_id_3, t0.password AS password_4, t0.first_name AS first_name_5, t0.last_name AS last_name_6, t0.is_enabled AS is_enabled_7, t0.verification_code AS verification_code_8, t0.timezone AS timezone_9, t0.timeformat AS timeformat_10 FROM uv_user t0 WHERE t0.id = 47;

SELECT
  t0.id AS id_1,
  t0.source AS source_2,
  t0.skype_id AS skype_id_3,
  t0.contact_number AS contact_number_4,
  t0.designation AS designation_5,
  t0.signature AS signature_6,
  t0.profile_image_path AS profile_image_path_7,
  t0.created_at AS created_at_8,
  t0.updated_at AS updated_at_9,
  t0.is_active AS is_active_10,
  t0.is_verified AS is_verified_11,
  t0.is_starred AS is_starred_12,
  t0.ticket_access_level AS ticket_access_level_13,
  t0.user_id AS user_id_14,
  t0.supportRole_id AS supportRole_id_15
FROM
  uv_user_instance t0
WHERE
  t0.user_id = ?

SELECT t0.id AS id_1, t0.source AS source_2, t0.skype_id AS skype_id_3, t0.contact_number AS contact_number_4, t0.designation AS designation_5, t0.signature AS signature_6, t0.profile_image_path AS profile_image_path_7, t0.created_at AS created_at_8, t0.updated_at AS updated_at_9, t0.is_active AS is_active_10, t0.is_verified AS is_verified_11, t0.is_starred AS is_starred_12, t0.ticket_access_level AS ticket_access_level_13, t0.user_id AS user_id_14, t0.supportRole_id AS supportRole_id_15 FROM uv_user_instance t0 WHERE t0.user_id = 47;

SELECT
  t0.id AS id_1,
  t0.code AS code_2,
  t0.description AS description_3
FROM
  uv_support_role t0
WHERE
  t0.id = ?

SELECT t0.id AS id_1, t0.code AS code_2, t0.description AS description_3 FROM uv_support_role t0 WHERE t0.id = 4;

SELECT
  t0.id AS id_1,
  t0.name AS name_2,
  t0.path AS path_3,
  t0.content_type AS content_type_4,
  t0.size AS size_5,
  t0.content_id AS content_id_6,
  t0.file_system AS file_system_7,
  t0.thread_id AS thread_id_8
FROM
  uv_ticket_attachments t0
WHERE
  t0.thread_id = ?

SELECT t0.id AS id_1, t0.name AS name_2, t0.path AS path_3, t0.content_type AS content_type_4, t0.size AS size_5, t0.content_id AS content_id_6, t0.file_system AS file_system_7, t0.thread_id AS thread_id_8 FROM uv_ticket_attachments t0 WHERE t0.thread_id = 5227;

SELECT
  u0_.id AS id_0,
  u0_.name AS name_1
FROM
  uv_support_group u0_
WHERE
  u0_.is_active = ?

SELECT u0_.id AS id_0, u0_.name AS name_1 FROM uv_support_group u0_ WHERE u0_.is_active = 1;

SELECT
  u0_.id AS id_0,
  u0_.name AS name_1
FROM
  uv_support_team u0_
WHERE
  u0_.is_active = ?

SELECT u0_.id AS id_0, u0_.name AS name_1 FROM uv_support_team u0_ WHERE u0_.is_active = 1;

SELECT
  t0.id AS id_1,
  t0.code AS code_2,
  t0.description AS description_3,
  t0.color_code AS color_code_4,
  t0.sort_order AS sort_order_5
FROM
  uv_ticket_status t0

SELECT t0.id AS id_1, t0.code AS code_2, t0.description AS description_3, t0.color_code AS color_code_4, t0.sort_order AS sort_order_5 FROM uv_ticket_status t0;

SELECT
  t0.id AS id_1,
  t0.code AS code_2,
  t0.description AS description_3,
  t0.is_active AS is_active_4
FROM
  uv_ticket_type t0
WHERE
  t0.is_active = ?

SELECT t0.id AS id_1, t0.code AS code_2, t0.description AS description_3, t0.is_active AS is_active_4 FROM uv_ticket_type t0 WHERE t0.is_active = 1;

SELECT
  t0.id AS id_1,
  t0.code AS code_2,
  t0.description AS description_3,
  t0.color_code AS color_code_4
FROM
  uv_ticket_priority t0

SELECT t0.id AS id_1, t0.code AS code_2, t0.description AS description_3, t0.color_code AS color_code_4 FROM uv_ticket_priority t0;

SELECT
  COUNT(DISTINCT u0_.id) AS sclr_0
FROM
  uv_ticket u0_
  LEFT JOIN uv_user u1_ ON u0_.agent_id = u1_.id
  LEFT JOIN uv_user_instance u2_ ON u1_.id = u2_.user_id
  LEFT JOIN uv_ticket_status u3_ ON u0_.status_id = u3_.id
  LEFT JOIN uv_user u4_ ON u0_.customer_id = u4_.id
  LEFT JOIN uv_support_group u5_ ON u0_.group_id = u5_.id
  LEFT JOIN uv_ticket_priority u6_ ON u0_.priority_id = u6_.id
  LEFT JOIN uv_ticket_type u7_ ON u0_.type_id = u7_.id
WHERE
  (
    u0_.agent_id IS NULL
    OR u2_.supportRole_id <> 4
  )
  AND u0_.is_trashed <> 1
ORDER BY
  u0_.id DESC

SELECT COUNT(DISTINCT u0_.id) AS sclr_0 FROM uv_ticket u0_ LEFT JOIN uv_user u1_ ON u0_.agent_id = u1_.id LEFT JOIN uv_user_instance u2_ ON u1_.id = u2_.user_id LEFT JOIN uv_ticket_status u3_ ON u0_.status_id = u3_.id LEFT JOIN uv_user u4_ ON u0_.customer_id = u4_.id LEFT JOIN uv_support_group u5_ ON u0_.group_id = u5_.id LEFT JOIN uv_ticket_priority u6_ ON u0_.priority_id = u6_.id LEFT JOIN uv_ticket_type u7_ ON u0_.type_id = u7_.id WHERE (u0_.agent_id IS NULL OR u2_.supportRole_id <> 4) AND u0_.is_trashed <> 1 ORDER BY u0_.id DESC;

SELECT
  DISTINCT u0_.id AS id_0,
  u0_.id AS id_1
FROM
  uv_ticket u0_
  LEFT JOIN uv_user u1_ ON u0_.agent_id = u1_.id
  LEFT JOIN uv_user_instance u2_ ON u1_.id = u2_.user_id
  LEFT JOIN uv_ticket_status u3_ ON u0_.status_id = u3_.id
  LEFT JOIN uv_user u4_ ON u0_.customer_id = u4_.id
  LEFT JOIN uv_support_group u5_ ON u0_.group_id = u5_.id
  LEFT JOIN uv_ticket_priority u6_ ON u0_.priority_id = u6_.id
  LEFT JOIN uv_ticket_type u7_ ON u0_.type_id = u7_.id
WHERE
  (
    u0_.agent_id IS NULL
    OR u2_.supportRole_id <> 4
  )
  AND u0_.is_trashed <> 1
ORDER BY
  u0_.id DESC
LIMIT
  15

SELECT DISTINCT u0_.id AS id_0, u0_.id AS id_1 FROM uv_ticket u0_ LEFT JOIN uv_user u1_ ON u0_.agent_id = u1_.id LEFT JOIN uv_user_instance u2_ ON u1_.id = u2_.user_id LEFT JOIN uv_ticket_status u3_ ON u0_.status_id = u3_.id LEFT JOIN uv_user u4_ ON u0_.customer_id = u4_.id LEFT JOIN uv_support_group u5_ ON u0_.group_id = u5_.id LEFT JOIN uv_ticket_priority u6_ ON u0_.priority_id = u6_.id LEFT JOIN uv_ticket_type u7_ ON u0_.type_id = u7_.id WHERE (u0_.agent_id IS NULL OR u2_.supportRole_id <> 4) AND u0_.is_trashed <> 1 ORDER BY u0_.id DESC LIMIT 15;

SELECT
  DISTINCT u0_.id AS id_0,
  u1_.id AS id_1,
  CONCAT(
    u0_.first_name, ' ', u0_.last_name
  ) AS sclr_2,
  u2_.id AS id_3,
  u2_.source AS source_4,
  u2_.mailbox_email AS mailbox_email_5,
  u2_.subject AS subject_6,
  u2_.reference_ids AS reference_ids_7,
  u2_.outlook_conversation_id AS outlook_conversation_id_8,
  u2_.is_new AS is_new_9,
  u2_.is_replied AS is_replied_10,
  u2_.is_reply_enabled AS is_reply_enabled_11,
  u2_.is_starred AS is_starred_12,
  u2_.is_trashed AS is_trashed_13,
  u2_.is_agent_viewed AS is_agent_viewed_14,
  u2_.is_customer_viewed AS is_customer_viewed_15,
  u2_.created_at AS created_at_16,
  u2_.updated_at AS updated_at_17,
  u3_.id AS id_18,
  u3_.code AS code_19,
  u3_.description AS description_20,
  u3_.color_code AS color_code_21,
  u3_.sort_order AS sort_order_22,
  u4_.id AS id_23,
  u4_.name AS name_24,
  u4_.description AS description_25,
  u4_.created_at AS created_at_26,
  u4_.is_active AS is_active_27,
  u4_.user_view AS user_view_28,
  u5_.id AS id_29,
  u5_.code AS code_30,
  u5_.description AS description_31,
  u5_.color_code AS color_code_32,
  u6_.id AS id_33,
  u6_.code AS code_34,
  u6_.description AS description_35,
  u6_.is_active AS is_active_36
FROM
  uv_ticket u2_
  LEFT JOIN uv_user u0_ ON u2_.agent_id = u0_.id
  LEFT JOIN uv_user_instance u7_ ON u0_.id = u7_.user_id
  LEFT JOIN uv_ticket_status u3_ ON u2_.status_id = u3_.id
  LEFT JOIN uv_user u1_ ON u2_.customer_id = u1_.id
  LEFT JOIN uv_support_group u4_ ON u2_.group_id = u4_.id
  LEFT JOIN uv_ticket_priority u5_ ON u2_.priority_id = u5_.id
  LEFT JOIN uv_ticket_type u6_ ON u2_.type_id = u6_.id
WHERE
  (
    u2_.agent_id IS NULL
    OR u7_.supportRole_id <> 4
  )
  AND u2_.is_trashed <> 1
  AND u2_.id IN (?)
ORDER BY
  u2_.id DESC

SELECT DISTINCT u0_.id AS id_0, u1_.id AS id_1, CONCAT(u0_.first_name, ' ', u0_.last_name) AS sclr_2, u2_.id AS id_3, u2_.source AS source_4, u2_.mailbox_email AS mailbox_email_5, u2_.subject AS subject_6, u2_.reference_ids AS reference_ids_7, u2_.outlook_conversation_id AS outlook_conversation_id_8, u2_.is_new AS is_new_9, u2_.is_replied AS is_replied_10, u2_.is_reply_enabled AS is_reply_enabled_11, u2_.is_starred AS is_starred_12, u2_.is_trashed AS is_trashed_13, u2_.is_agent_viewed AS is_agent_viewed_14, u2_.is_customer_viewed AS is_customer_viewed_15, u2_.created_at AS created_at_16, u2_.updated_at AS updated_at_17, u3_.id AS id_18, u3_.code AS code_19, u3_.description AS description_20, u3_.color_code AS color_code_21, u3_.sort_order AS sort_order_22, u4_.id AS id_23, u4_.name AS name_24, u4_.description AS description_25, u4_.created_at AS created_at_26, u4_.is_active AS is_active_27, u4_.user_view AS user_view_28, u5_.id AS id_29, u5_.code AS code_30, u5_.description AS description_31, u5_.color_code AS color_code_32, u6_.id AS id_33, u6_.code AS code_34, u6_.description AS description_35, u6_.is_active AS is_active_36 FROM uv_ticket u2_ LEFT JOIN uv_user u0_ ON u2_.agent_id = u0_.id LEFT JOIN uv_user_instance u7_ ON u0_.id = u7_.user_id LEFT JOIN uv_ticket_status u3_ ON u2_.status_id = u3_.id LEFT JOIN uv_user u1_ ON u2_.customer_id = u1_.id LEFT JOIN uv_support_group u4_ ON u2_.group_id = u4_.id LEFT JOIN uv_ticket_priority u5_ ON u2_.priority_id = u5_.id LEFT JOIN uv_ticket_type u6_ ON u2_.type_id = u6_.id WHERE (u2_.agent_id IS NULL OR u7_.supportRole_id <> 4) AND u2_.is_trashed <> 1 AND u2_.id IN (1987, 1986, 1985, 1984, 1983, 1982, 1981, 1980, 1979, 1978, 1977, 1976, 1975, 1974, 1973) ORDER BY u2_.id DESC;

SELECT
  COUNT(u0_.id) AS sclr_0
FROM
  uv_thread u0_
WHERE
  u0_.ticket_id = ?
  AND u0_.thread_type = ?

SELECT COUNT(u0_.id) AS sclr_0 FROM uv_thread u0_ WHERE u0_.ticket_id = 1987 AND u0_.thread_type = 'reply';

SELECT
  u0_.id AS id_0,
  u0_.email AS email_1,
  CONCAT(
    u0_.first_name,
    ' ',
    COALESCE(u0_.last_name, '')
  ) AS sclr_2,
  u0_.first_name AS first_name_3,
  u0_.last_name AS last_name_4,
  u1_.contact_number AS contact_number_5,
  u1_.profile_image_path AS profile_image_path_6,
  u1_.profile_image_path AS profile_image_path_7
FROM
  uv_user u0_
  LEFT JOIN uv_user_instance u1_ ON u0_.id = u1_.user_id
WHERE
  u1_.supportRole_id = ?
  AND u0_.id = ?

SELECT u0_.id AS id_0, u0_.email AS email_1, CONCAT(u0_.first_name, ' ', COALESCE(u0_.last_name, '')) AS sclr_2, u0_.first_name AS first_name_3, u0_.last_name AS last_name_4, u1_.contact_number AS contact_number_5, u1_.profile_image_path AS profile_image_path_6, u1_.profile_image_path AS profile_image_path_7 FROM uv_user u0_ LEFT JOIN uv_user_instance u1_ ON u0_.id = u1_.user_id WHERE u1_.supportRole_id = 4 AND u0_.id = 47;

SELECT
  COUNT(u0_.id) AS sclr_0
FROM
  uv_thread u0_
WHERE
  u0_.ticket_id = ?
  AND u0_.thread_type = ?

SELECT COUNT(u0_.id) AS sclr_0 FROM uv_thread u0_ WHERE u0_.ticket_id = 1986 AND u0_.thread_type = 'reply';

SELECT
  u0_.id AS id_0,
  u0_.email AS email_1,
  CONCAT(
    u0_.first_name,
    ' ',
    COALESCE(u0_.last_name, '')
  ) AS sclr_2,
  u0_.first_name AS first_name_3,
  u0_.last_name AS last_name_4,
  u1_.contact_number AS contact_number_5,
  u1_.profile_image_path AS profile_image_path_6,
  u1_.profile_image_path AS profile_image_path_7
FROM
  uv_user u0_
  LEFT JOIN uv_user_instance u1_ ON u0_.id = u1_.user_id
WHERE
  u1_.supportRole_id = ?
  AND u0_.id = ?

SELECT u0_.id AS id_0, u0_.email AS email_1, CONCAT(u0_.first_name, ' ', COALESCE(u0_.last_name, '')) AS sclr_2, u0_.first_name AS first_name_3, u0_.last_name AS last_name_4, u1_.contact_number AS contact_number_5, u1_.profile_image_path AS profile_image_path_6, u1_.profile_image_path AS profile_image_path_7 FROM uv_user u0_ LEFT JOIN uv_user_instance u1_ ON u0_.id = u1_.user_id WHERE u1_.supportRole_id = 4 AND u0_.id = 150;

SELECT
  COUNT(u0_.id) AS sclr_0
FROM
  uv_thread u0_
WHERE
  u0_.ticket_id = ?
  AND u0_.thread_type = ?

SELECT COUNT(u0_.id) AS sclr_0 FROM uv_thread u0_ WHERE u0_.ticket_id = 1985 AND u0_.thread_type = 'reply';

SELECT
  u0_.id AS id_0,
  u0_.email AS email_1,
  CONCAT(
    u0_.first_name,
    ' ',
    COALESCE(u0_.last_name, '')
  ) AS sclr_2,
  u0_.first_name AS first_name_3,
  u0_.last_name AS last_name_4,
  u1_.contact_number AS contact_number_5,
  u1_.profile_image_path AS profile_image_path_6,
  u1_.profile_image_path AS profile_image_path_7
FROM
  uv_user u0_
  LEFT JOIN uv_user_instance u1_ ON u0_.id = u1_.user_id
WHERE
  u1_.supportRole_id = ?
  AND u0_.id = ?

SELECT u0_.id AS id_0, u0_.email AS email_1, CONCAT(u0_.first_name, ' ', COALESCE(u0_.last_name, '')) AS sclr_2, u0_.first_name AS first_name_3, u0_.last_name AS last_name_4, u1_.contact_number AS contact_number_5, u1_.profile_image_path AS profile_image_path_6, u1_.profile_image_path AS profile_image_path_7 FROM uv_user u0_ LEFT JOIN uv_user_instance u1_ ON u0_.id = u1_.user_id WHERE u1_.supportRole_id = 4 AND u0_.id = 41;

SELECT
  COUNT(u0_.id) AS sclr_0
FROM
  uv_thread u0_
WHERE
  u0_.ticket_id = ?
  AND u0_.thread_type = ?

SELECT COUNT(u0_.id) AS sclr_0 FROM uv_thread u0_ WHERE u0_.ticket_id = 1984 AND u0_.thread_type = 'reply';

SELECT
  DISTINCT u0_.id AS id_0,
  u0_.email AS email_1,
  CONCAT(
    u0_.first_name,
    ' ',
    COALESCE(u0_.last_name, '')
  ) AS sclr_2,
  u0_.first_name AS first_name_3,
  u0_.last_name AS last_name_4,
  u0_.is_enabled AS is_enabled_5,
  u1_.profile_image_path AS profile_image_path_6,
  u1_.profile_image_path AS profile_image_path_7,
  u1_.is_active AS is_active_8,
  u1_.is_verified AS is_verified_9,
  u1_.designation AS designation_10,
  u1_.contact_number AS contact_number_11,
  u1_.signature AS signature_12,
  u1_.ticket_access_level AS ticket_access_level_13
FROM
  uv_user u0_
  LEFT JOIN uv_user_instance u1_ ON u0_.id = u1_.user_id
WHERE
  u1_.supportRole_id <> ?
  AND u0_.id = ?

SELECT DISTINCT u0_.id AS id_0, u0_.email AS email_1, CONCAT(u0_.first_name, ' ', COALESCE(u0_.last_name, '')) AS sclr_2, u0_.first_name AS first_name_3, u0_.last_name AS last_name_4, u0_.is_enabled AS is_enabled_5, u1_.profile_image_path AS profile_image_path_6, u1_.profile_image_path AS profile_image_path_7, u1_.is_active AS is_active_8, u1_.is_verified AS is_verified_9, u1_.designation AS designation_10, u1_.contact_number AS contact_number_11, u1_.signature AS signature_12, u1_.ticket_access_level AS ticket_access_level_13 FROM uv_user u0_ LEFT JOIN uv_user_instance u1_ ON u0_.id = u1_.user_id WHERE u1_.supportRole_id <> 4 AND u0_.id = 78;