Symfony Profiler

SELECT
  t0.id AS id_1,
  t0.name AS name_2,
  t0.code AS code_3,
  t0.logo AS logo_4,
  t0.theme_color AS theme_color_5,
  t0.favicon AS favicon_6,
  t0.created_at AS created_at_7,
  t0.updated_at AS updated_at_8,
  t0.is_active AS is_active_9,
  t0.timezone AS timezone_10,
  t0.timeformat AS timeformat_11
FROM
  uv_website t0
WHERE
  t0.code = ?
LIMIT
  1

SELECT t0.id AS id_1, t0.name AS name_2, t0.code AS code_3, t0.logo AS logo_4, t0.theme_color AS theme_color_5, t0.favicon AS favicon_6, t0.created_at AS created_at_7, t0.updated_at AS updated_at_8, t0.is_active AS is_active_9, t0.timezone AS timezone_10, t0.timeformat AS timeformat_11 FROM uv_website t0 WHERE t0.code = 'knowledgebase' LIMIT 1;

SELECT
  t0.id AS id_1,
  t0.status AS status_2,
  t0.brand_color AS brand_color_3,
  t0.page_background_color AS page_background_color_4,
  t0.header_background_color AS header_background_color_5,
  t0.link_color AS link_color_6,
  t0.article_text_color AS article_text_color_7,
  t0.ticket_create_option AS ticket_create_option_8,
  t0.site_description AS site_description_9,
  t0.meta_description AS meta_description_10,
  t0.meta_keywords AS meta_keywords_11,
  t0.homepage_content AS homepage_content_12,
  t0.white_list AS white_list_13,
  t0.black_list AS black_list_14,
  t0.created_at AS created_at_15,
  t0.updated_at AS updated_at_16,
  t0.broadcast_message AS broadcast_message_17,
  t0.disable_customer_login AS disable_customer_login_18,
  t0.script AS script_19,
  t0.custom_css AS custom_css_20,
  t0.is_active AS is_active_21,
  t0.header_links AS header_links_22,
  t0.footer_links AS footer_links_23,
  t0.banner_background_color AS banner_background_color_24,
  t0.link_hover_color AS link_hover_color_25,
  t0.login_required_to_create AS login_required_to_create_26,
  t0.remove_customer_login_button AS remove_customer_login_button_27,
  t0.remove_branding_content AS remove_branding_content_28,
  t0.website AS website_29
FROM
  uv_website_knowledgebase t0
WHERE
  t0.website = ?
  AND t0.status = ?
LIMIT
  1

SELECT t0.id AS id_1, t0.status AS status_2, t0.brand_color AS brand_color_3, t0.page_background_color AS page_background_color_4, t0.header_background_color AS header_background_color_5, t0.link_color AS link_color_6, t0.article_text_color AS article_text_color_7, t0.ticket_create_option AS ticket_create_option_8, t0.site_description AS site_description_9, t0.meta_description AS meta_description_10, t0.meta_keywords AS meta_keywords_11, t0.homepage_content AS homepage_content_12, t0.white_list AS white_list_13, t0.black_list AS black_list_14, t0.created_at AS created_at_15, t0.updated_at AS updated_at_16, t0.broadcast_message AS broadcast_message_17, t0.disable_customer_login AS disable_customer_login_18, t0.script AS script_19, t0.custom_css AS custom_css_20, t0.is_active AS is_active_21, t0.header_links AS header_links_22, t0.footer_links AS footer_links_23, t0.banner_background_color AS banner_background_color_24, t0.link_hover_color AS link_hover_color_25, t0.login_required_to_create AS login_required_to_create_26, t0.remove_customer_login_button AS remove_customer_login_button_27, t0.remove_branding_content AS remove_branding_content_28, t0.website AS website_29 FROM uv_website_knowledgebase t0 WHERE t0.website = 2 AND t0.status = 1 LIMIT 1;

SELECT
  t0.id AS id_1,
  t0.name AS name_2,
  t0.code AS code_3,
  t0.logo AS logo_4,
  t0.theme_color AS theme_color_5,
  t0.favicon AS favicon_6,
  t0.created_at AS created_at_7,
  t0.updated_at AS updated_at_8,
  t0.is_active AS is_active_9,
  t0.timezone AS timezone_10,
  t0.timeformat AS timeformat_11
FROM
  uv_website t0
WHERE
  t0.code = ?
LIMIT
  1

SELECT t0.id AS id_1, t0.name AS name_2, t0.code AS code_3, t0.logo AS logo_4, t0.theme_color AS theme_color_5, t0.favicon AS favicon_6, t0.created_at AS created_at_7, t0.updated_at AS updated_at_8, t0.is_active AS is_active_9, t0.timezone AS timezone_10, t0.timeformat AS timeformat_11 FROM uv_website t0 WHERE t0.code = 'knowledgebase' LIMIT 1;

SELECT
  t0.id AS id_1,
  t0.status AS status_2,
  t0.brand_color AS brand_color_3,
  t0.page_background_color AS page_background_color_4,
  t0.header_background_color AS header_background_color_5,
  t0.link_color AS link_color_6,
  t0.article_text_color AS article_text_color_7,
  t0.ticket_create_option AS ticket_create_option_8,
  t0.site_description AS site_description_9,
  t0.meta_description AS meta_description_10,
  t0.meta_keywords AS meta_keywords_11,
  t0.homepage_content AS homepage_content_12,
  t0.white_list AS white_list_13,
  t0.black_list AS black_list_14,
  t0.created_at AS created_at_15,
  t0.updated_at AS updated_at_16,
  t0.broadcast_message AS broadcast_message_17,
  t0.disable_customer_login AS disable_customer_login_18,
  t0.script AS script_19,
  t0.custom_css AS custom_css_20,
  t0.is_active AS is_active_21,
  t0.header_links AS header_links_22,
  t0.footer_links AS footer_links_23,
  t0.banner_background_color AS banner_background_color_24,
  t0.link_hover_color AS link_hover_color_25,
  t0.login_required_to_create AS login_required_to_create_26,
  t0.remove_customer_login_button AS remove_customer_login_button_27,
  t0.remove_branding_content AS remove_branding_content_28,
  t0.website AS website_29
FROM
  uv_website_knowledgebase t0
WHERE
  t0.website = ?
  AND t0.is_active = ?
LIMIT
  1

SELECT t0.id AS id_1, t0.status AS status_2, t0.brand_color AS brand_color_3, t0.page_background_color AS page_background_color_4, t0.header_background_color AS header_background_color_5, t0.link_color AS link_color_6, t0.article_text_color AS article_text_color_7, t0.ticket_create_option AS ticket_create_option_8, t0.site_description AS site_description_9, t0.meta_description AS meta_description_10, t0.meta_keywords AS meta_keywords_11, t0.homepage_content AS homepage_content_12, t0.white_list AS white_list_13, t0.black_list AS black_list_14, t0.created_at AS created_at_15, t0.updated_at AS updated_at_16, t0.broadcast_message AS broadcast_message_17, t0.disable_customer_login AS disable_customer_login_18, t0.script AS script_19, t0.custom_css AS custom_css_20, t0.is_active AS is_active_21, t0.header_links AS header_links_22, t0.footer_links AS footer_links_23, t0.banner_background_color AS banner_background_color_24, t0.link_hover_color AS link_hover_color_25, t0.login_required_to_create AS login_required_to_create_26, t0.remove_customer_login_button AS remove_customer_login_button_27, t0.remove_branding_content AS remove_branding_content_28, t0.website AS website_29 FROM uv_website_knowledgebase t0 WHERE t0.website = 2 AND t0.is_active = 1 LIMIT 1;

SELECT
  t0.id AS id_1,
  t0.site_key AS site_key_2,
  t0.secret_key AS secret_key_3,
  t0.is_active AS is_active_4
FROM
  recaptcha t0
WHERE
  t0.id = ?
LIMIT
  1

SELECT t0.id AS id_1, t0.site_key AS site_key_2, t0.secret_key AS secret_key_3, t0.is_active AS is_active_4 FROM recaptcha t0 WHERE t0.id = 1 LIMIT 1;

SELECT
  t0.id AS id_1,
  t0.code AS code_2,
  t0.description AS description_3,
  t0.is_active AS is_active_4
FROM
  uv_ticket_type t0
WHERE
  t0.id = ?

SELECT t0.id AS id_1, t0.code AS code_2, t0.description AS description_3, t0.is_active AS is_active_4 FROM uv_ticket_type t0 WHERE t0.id = '10';

SELECT
  t0.id AS id_1,
  t0.name AS name_2,
  t0.code AS code_3,
  t0.logo AS logo_4,
  t0.theme_color AS theme_color_5,
  t0.favicon AS favicon_6,
  t0.created_at AS created_at_7,
  t0.updated_at AS updated_at_8,
  t0.is_active AS is_active_9,
  t0.timezone AS timezone_10,
  t0.timeformat AS timeformat_11
FROM
  uv_website t0
WHERE
  t0.code = ?
LIMIT
  1

SELECT t0.id AS id_1, t0.name AS name_2, t0.code AS code_3, t0.logo AS logo_4, t0.theme_color AS theme_color_5, t0.favicon AS favicon_6, t0.created_at AS created_at_7, t0.updated_at AS updated_at_8, t0.is_active AS is_active_9, t0.timezone AS timezone_10, t0.timeformat AS timeformat_11 FROM uv_website t0 WHERE t0.code = 'knowledgebase' LIMIT 1;

SELECT
  t0.id AS id_1,
  t0.status AS status_2,
  t0.brand_color AS brand_color_3,
  t0.page_background_color AS page_background_color_4,
  t0.header_background_color AS header_background_color_5,
  t0.link_color AS link_color_6,
  t0.article_text_color AS article_text_color_7,
  t0.ticket_create_option AS ticket_create_option_8,
  t0.site_description AS site_description_9,
  t0.meta_description AS meta_description_10,
  t0.meta_keywords AS meta_keywords_11,
  t0.homepage_content AS homepage_content_12,
  t0.white_list AS white_list_13,
  t0.black_list AS black_list_14,
  t0.created_at AS created_at_15,
  t0.updated_at AS updated_at_16,
  t0.broadcast_message AS broadcast_message_17,
  t0.disable_customer_login AS disable_customer_login_18,
  t0.script AS script_19,
  t0.custom_css AS custom_css_20,
  t0.is_active AS is_active_21,
  t0.header_links AS header_links_22,
  t0.footer_links AS footer_links_23,
  t0.banner_background_color AS banner_background_color_24,
  t0.link_hover_color AS link_hover_color_25,
  t0.login_required_to_create AS login_required_to_create_26,
  t0.remove_customer_login_button AS remove_customer_login_button_27,
  t0.remove_branding_content AS remove_branding_content_28,
  t0.website AS website_29
FROM
  uv_website_knowledgebase t0
WHERE
  t0.website = ?
  AND t0.is_active = ?
LIMIT
  1

SELECT t0.id AS id_1, t0.status AS status_2, t0.brand_color AS brand_color_3, t0.page_background_color AS page_background_color_4, t0.header_background_color AS header_background_color_5, t0.link_color AS link_color_6, t0.article_text_color AS article_text_color_7, t0.ticket_create_option AS ticket_create_option_8, t0.site_description AS site_description_9, t0.meta_description AS meta_description_10, t0.meta_keywords AS meta_keywords_11, t0.homepage_content AS homepage_content_12, t0.white_list AS white_list_13, t0.black_list AS black_list_14, t0.created_at AS created_at_15, t0.updated_at AS updated_at_16, t0.broadcast_message AS broadcast_message_17, t0.disable_customer_login AS disable_customer_login_18, t0.script AS script_19, t0.custom_css AS custom_css_20, t0.is_active AS is_active_21, t0.header_links AS header_links_22, t0.footer_links AS footer_links_23, t0.banner_background_color AS banner_background_color_24, t0.link_hover_color AS link_hover_color_25, t0.login_required_to_create AS login_required_to_create_26, t0.remove_customer_login_button AS remove_customer_login_button_27, t0.remove_branding_content AS remove_branding_content_28, t0.website AS website_29 FROM uv_website_knowledgebase t0 WHERE t0.website = 2 AND t0.is_active = 1 LIMIT 1;

SELECT
  u0_.id AS id_0,
  u0_.code AS code_1,
  u0_.description AS description_2,
  u0_.is_active AS is_active_3
FROM
  uv_ticket_type u0_
WHERE
  u0_.is_active = ?
  AND u0_.id IN (?)
ORDER BY
  u0_.description ASC

SELECT u0_.id AS id_0, u0_.code AS code_1, u0_.description AS description_2, u0_.is_active AS is_active_3 FROM uv_ticket_type u0_ WHERE u0_.is_active = 1 AND u0_.id IN ('10') ORDER BY u0_.description ASC;

SELECT
  t0.id AS id_1,
  t0.code AS code_2,
  t0.description AS description_3
FROM
  uv_support_role t0
WHERE
  t0.code = ?
LIMIT
  1

SELECT t0.id AS id_1, t0.code AS code_2, t0.description AS description_3 FROM uv_support_role t0 WHERE t0.code = 'ROLE_CUSTOMER' LIMIT 1;

SELECT
  t0.id AS id_1,
  t0.email AS email_2,
  t0.proxy_id AS proxy_id_3,
  t0.password AS password_4,
  t0.first_name AS first_name_5,
  t0.last_name AS last_name_6,
  t0.is_enabled AS is_enabled_7,
  t0.verification_code AS verification_code_8,
  t0.timezone AS timezone_9,
  t0.timeformat AS timeformat_10
FROM
  uv_user t0
WHERE
  t0.email = ?
LIMIT
  1

SELECT t0.id AS id_1, t0.email AS email_2, t0.proxy_id AS proxy_id_3, t0.password AS password_4, t0.first_name AS first_name_5, t0.last_name AS last_name_6, t0.is_enabled AS is_enabled_7, t0.verification_code AS verification_code_8, t0.timezone AS timezone_9, t0.timeformat AS timeformat_10 FROM uv_user t0 WHERE t0.email = 'sales1@svananalytical.com' LIMIT 1;

SELECT
  t0.id AS id_1,
  t0.email AS email_2,
  t0.proxy_id AS proxy_id_3,
  t0.password AS password_4,
  t0.first_name AS first_name_5,
  t0.last_name AS last_name_6,
  t0.is_enabled AS is_enabled_7,
  t0.verification_code AS verification_code_8,
  t0.timezone AS timezone_9,
  t0.timeformat AS timeformat_10
FROM
  uv_user t0
WHERE
  t0.email = ?
LIMIT
  1

SELECT t0.id AS id_1, t0.email AS email_2, t0.proxy_id AS proxy_id_3, t0.password AS password_4, t0.first_name AS first_name_5, t0.last_name AS last_name_6, t0.is_enabled AS is_enabled_7, t0.verification_code AS verification_code_8, t0.timezone AS timezone_9, t0.timeformat AS timeformat_10 FROM uv_user t0 WHERE t0.email = 'sales1@svananalytical.com' LIMIT 1;

SELECT
  t0.id AS id_1,
  t0.name AS name_2,
  t0.code AS code_3,
  t0.logo AS logo_4,
  t0.theme_color AS theme_color_5,
  t0.favicon AS favicon_6,
  t0.created_at AS created_at_7,
  t0.updated_at AS updated_at_8,
  t0.is_active AS is_active_9,
  t0.timezone AS timezone_10,
  t0.timeformat AS timeformat_11
FROM
  uv_website t0
WHERE
  t0.code = ?
LIMIT
  1

SELECT t0.id AS id_1, t0.name AS name_2, t0.code AS code_3, t0.logo AS logo_4, t0.theme_color AS theme_color_5, t0.favicon AS favicon_6, t0.created_at AS created_at_7, t0.updated_at AS updated_at_8, t0.is_active AS is_active_9, t0.timezone AS timezone_10, t0.timeformat AS timeformat_11 FROM uv_website t0 WHERE t0.code = 'knowledgebase' LIMIT 1;

SELECT
  t0.id AS id_1,
  t0.source AS source_2,
  t0.skype_id AS skype_id_3,
  t0.contact_number AS contact_number_4,
  t0.designation AS designation_5,
  t0.signature AS signature_6,
  t0.profile_image_path AS profile_image_path_7,
  t0.created_at AS created_at_8,
  t0.updated_at AS updated_at_9,
  t0.is_active AS is_active_10,
  t0.is_verified AS is_verified_11,
  t0.is_starred AS is_starred_12,
  t0.ticket_access_level AS ticket_access_level_13,
  t0.user_id AS user_id_14,
  t0.supportRole_id AS supportRole_id_15
FROM
  uv_user_instance t0
WHERE
  t0.user_id = ?

SELECT t0.id AS id_1, t0.source AS source_2, t0.skype_id AS skype_id_3, t0.contact_number AS contact_number_4, t0.designation AS designation_5, t0.signature AS signature_6, t0.profile_image_path AS profile_image_path_7, t0.created_at AS created_at_8, t0.updated_at AS updated_at_9, t0.is_active AS is_active_10, t0.is_verified AS is_verified_11, t0.is_starred AS is_starred_12, t0.ticket_access_level AS ticket_access_level_13, t0.user_id AS user_id_14, t0.supportRole_id AS supportRole_id_15 FROM uv_user_instance t0 WHERE t0.user_id = 47;

SELECT
  t0.id AS id_1,
  t0.code AS code_2,
  t0.description AS description_3,
  t0.color_code AS color_code_4,
  t0.sort_order AS sort_order_5
FROM
  uv_ticket_status t0
WHERE
  t0.code = ?
LIMIT
  1

SELECT t0.id AS id_1, t0.code AS code_2, t0.description AS description_3, t0.color_code AS color_code_4, t0.sort_order AS sort_order_5 FROM uv_ticket_status t0 WHERE t0.code = 'open' LIMIT 1;

SELECT
  t0.id AS id_1,
  t0.code AS code_2,
  t0.description AS description_3,
  t0.color_code AS color_code_4
FROM
  uv_ticket_priority t0
WHERE
  t0.code = ?
LIMIT
  1

SELECT t0.id AS id_1, t0.code AS code_2, t0.description AS description_3, t0.color_code AS color_code_4 FROM uv_ticket_priority t0 WHERE t0.code = 'low' LIMIT 1;

"START TRANSACTION"

"START TRANSACTION";

INSERT INTO uv_ticket (
  source, mailbox_email, subject, reference_ids,
  outlook_conversation_id, is_new,
  is_replied, is_reply_enabled, is_starred,
  is_trashed, is_agent_viewed, is_customer_viewed,
  created_at, updated_at, status_id,
  priority_id, type_id, customer_id,
  agent_id, group_id, subGroup_id
)
VALUES
  (
    ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?,
    ?, ?, ?, ?, ?
  )

INSERT INTO uv_ticket (source, mailbox_email, subject, reference_ids, outlook_conversation_id, is_new, is_replied, is_reply_enabled, is_starred, is_trashed, is_agent_viewed, is_customer_viewed, created_at, updated_at, status_id, priority_id, type_id, customer_id, agent_id, group_id, subGroup_id) VALUES ('website', NULL, 'flow totalizer per day  showing wrong on MPCB', NULL, NULL, 1, 0, 1, 0, 0, 0, 0, '2025-01-06 07:01:08', '2025-01-06 07:01:08', 1, 1, 10, 47, NULL, NULL, NULL);

"COMMIT"

"COMMIT";

SELECT
  u0_.id AS id_0,
  u0_.source AS source_1,
  u0_.message_id AS message_id_2,
  u0_.thread_type AS thread_type_3,
  u0_.created_by AS created_by_4,
  u0_.cc AS cc_5,
  u0_.bcc AS bcc_6,
  u0_.reply_to AS reply_to_7,
  u0_.delivery_status AS delivery_status_8,
  u0_.is_locked AS is_locked_9,
  u0_.is_bookmarked AS is_bookmarked_10,
  u0_.message AS message_11,
  u0_.created_at AS created_at_12,
  u0_.updated_at AS updated_at_13,
  u0_.agent_viewed_at AS agent_viewed_at_14,
  u0_.customer_viewed_at AS customer_viewed_at_15,
  u0_.ticket_id AS ticket_id_16,
  u0_.user_id AS user_id_17
FROM
  uv_thread u0_
WHERE
  u0_.ticket_id = ?
ORDER BY
  u0_.id DESC
LIMIT
  1

SELECT u0_.id AS id_0, u0_.source AS source_1, u0_.message_id AS message_id_2, u0_.thread_type AS thread_type_3, u0_.created_by AS created_by_4, u0_.cc AS cc_5, u0_.bcc AS bcc_6, u0_.reply_to AS reply_to_7, u0_.delivery_status AS delivery_status_8, u0_.is_locked AS is_locked_9, u0_.is_bookmarked AS is_bookmarked_10, u0_.message AS message_11, u0_.created_at AS created_at_12, u0_.updated_at AS updated_at_13, u0_.agent_viewed_at AS agent_viewed_at_14, u0_.customer_viewed_at AS customer_viewed_at_15, u0_.ticket_id AS ticket_id_16, u0_.user_id AS user_id_17 FROM uv_thread u0_ WHERE u0_.ticket_id = 1987 ORDER BY u0_.id DESC LIMIT 1;

"START TRANSACTION"

"START TRANSACTION";

INSERT INTO uv_thread (
  source, message_id, thread_type, created_by,
  cc, bcc, reply_to, delivery_status,
  is_locked, is_bookmarked, message,
  created_at, updated_at, agent_viewed_at,
  customer_viewed_at, ticket_id, user_id
)
VALUES
  (
    ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?,
    ?
  )

INSERT INTO uv_thread (source, message_id, thread_type, created_by, cc, bcc, reply_to, delivery_status, is_locked, is_bookmarked, message, created_at, updated_at, agent_viewed_at, customer_viewed_at, ticket_id, user_id) VALUES ('website', '<va4od0r5kordmitvdxqm@faclon.com>', 'create', 'customer', 'N;', 'N;', 'N;', NULL, 0, 0, '&lt;p&gt;&lt;span style=&quot;color: #999999; font-family: \'Noto Sans\', Helvetica, Arial, sans-serif; font-size: 12px; text-align: center; text-transform: uppercase;&quot;&gt;device id -&amp;nbsp; SV248FM_C1 &lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;color: #999999; font-family: \'Noto Sans\', Helvetica, Arial, sans-serif; font-size: 12px; text-align: center; text-transform: uppercase;&quot;&gt;actual flow meter totalizer showing on MPCB insted of per day totalizer..&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;color: #999999; font-family: \'Noto Sans\', Helvetica, Arial, sans-serif; font-size: 12px; text-align: center; text-transform: uppercase;&quot;&gt;everay 5-6 days facing same issue.&lt;/span&gt;&lt;/p&gt;', '2025-01-06 07:01:08', '2025-01-06 07:01:08', NULL, NULL, 1987, 47);

INSERT INTO agent_activity (
  agent_name, customer_name, thread_type,
  created_at, agent_id, ticket_id
)
VALUES
  (?, ?, ?, ?, ?, ?)

INSERT INTO agent_activity (agent_name, customer_name, thread_type, created_at, agent_id, ticket_id) VALUES ('agent', 'Shivraj ', 'create', '2025-01-06 07:01:08', 47, 1987);

UPDATE
  uv_ticket
SET
  reference_ids = ?,
  is_replied = ?,
  updated_at = ?
WHERE
  id = ?

UPDATE uv_ticket SET reference_ids = ' <va4od0r5kordmitvdxqm@faclon.com>', is_replied = 0, updated_at = '2025-01-06 07:01:08' WHERE id = 1987;

"COMMIT"

"COMMIT";

SELECT
  u0_.id AS id_0,
  u0_.name AS name_1,
  u0_.description AS description_2,
  u0_.conditions AS conditions_3,
  u0_.actions AS actions_4,
  u0_.sort_order AS sort_order_5,
  u0_.is_predefind AS is_predefind_6,
  u0_.status AS status_7,
  u0_.date_added AS date_added_8,
  u0_.date_updated AS date_updated_9
FROM
  uv_workflow u0_
  LEFT JOIN uv_workflow_events u1_ ON u0_.id = u1_.workflow_id
WHERE
  u0_.status = ?
  AND u0_.is_predefind = ?
  AND u1_.event = ?
ORDER BY
  u0_.sort_order ASC

SELECT u0_.id AS id_0, u0_.name AS name_1, u0_.description AS description_2, u0_.conditions AS conditions_3, u0_.actions AS actions_4, u0_.sort_order AS sort_order_5, u0_.is_predefind AS is_predefind_6, u0_.status AS status_7, u0_.date_added AS date_added_8, u0_.date_updated AS date_updated_9 FROM uv_workflow u0_ LEFT JOIN uv_workflow_events u1_ ON u0_.id = u1_.workflow_id WHERE u0_.status = 1 AND u0_.is_predefind = 1 AND u1_.event = 'uvdesk.ticket.created' ORDER BY u0_.sort_order ASC;

SELECT
  u0_.id AS id_0,
  u0_.source AS source_1,
  u0_.message_id AS message_id_2,
  u0_.thread_type AS thread_type_3,
  u0_.created_by AS created_by_4,
  u0_.cc AS cc_5,
  u0_.bcc AS bcc_6,
  u0_.reply_to AS reply_to_7,
  u0_.delivery_status AS delivery_status_8,
  u0_.is_locked AS is_locked_9,
  u0_.is_bookmarked AS is_bookmarked_10,
  u0_.message AS message_11,
  u0_.created_at AS created_at_12,
  u0_.updated_at AS updated_at_13,
  u0_.agent_viewed_at AS agent_viewed_at_14,
  u0_.customer_viewed_at AS customer_viewed_at_15,
  u0_.ticket_id AS ticket_id_16,
  u0_.user_id AS user_id_17
FROM
  uv_thread u0_
  LEFT JOIN uv_ticket u1_ ON u0_.ticket_id = u1_.id
WHERE
  u1_.id = ?
ORDER BY
  u0_.id DESC
LIMIT
  1

SELECT u0_.id AS id_0, u0_.source AS source_1, u0_.message_id AS message_id_2, u0_.thread_type AS thread_type_3, u0_.created_by AS created_by_4, u0_.cc AS cc_5, u0_.bcc AS bcc_6, u0_.reply_to AS reply_to_7, u0_.delivery_status AS delivery_status_8, u0_.is_locked AS is_locked_9, u0_.is_bookmarked AS is_bookmarked_10, u0_.message AS message_11, u0_.created_at AS created_at_12, u0_.updated_at AS updated_at_13, u0_.agent_viewed_at AS agent_viewed_at_14, u0_.customer_viewed_at AS customer_viewed_at_15, u0_.ticket_id AS ticket_id_16, u0_.user_id AS user_id_17 FROM uv_thread u0_ LEFT JOIN uv_ticket u1_ ON u0_.ticket_id = u1_.id WHERE u1_.id = 1987 ORDER BY u0_.id DESC LIMIT 1;

SELECT
  t0.id AS id_1,
  t0.name AS name_2,
  t0.subject AS subject_3,
  t0.message AS message_4,
  t0.template_type AS template_type_5,
  t0.is_predefined AS is_predefined_6,
  t0.user_id AS user_id_7
FROM
  uv_email_templates t0
WHERE
  t0.id = ?
LIMIT
  1

SELECT t0.id AS id_1, t0.name AS name_2, t0.subject AS subject_3, t0.message AS message_4, t0.template_type AS template_type_5, t0.is_predefined AS is_predefined_6, t0.user_id AS user_id_7 FROM uv_email_templates t0 WHERE t0.id = '12' LIMIT 1;

SELECT
  u0_.email AS email_0
FROM
  uv_user u0_
WHERE
  u0_.id = ?

SELECT u0_.email AS email_0 FROM uv_user u0_ WHERE u0_.id = '11';

SELECT
  t0.id AS id_1,
  t0.email AS email_2,
  t0.proxy_id AS proxy_id_3,
  t0.password AS password_4,
  t0.first_name AS first_name_5,
  t0.last_name AS last_name_6,
  t0.is_enabled AS is_enabled_7,
  t0.verification_code AS verification_code_8,
  t0.timezone AS timezone_9,
  t0.timeformat AS timeformat_10
FROM
  uv_user t0
WHERE
  t0.email = ?
LIMIT
  1

SELECT t0.id AS id_1, t0.email AS email_2, t0.proxy_id AS proxy_id_3, t0.password AS password_4, t0.first_name AS first_name_5, t0.last_name AS last_name_6, t0.is_enabled AS is_enabled_7, t0.verification_code AS verification_code_8, t0.timezone AS timezone_9, t0.timeformat AS timeformat_10 FROM uv_user t0 WHERE t0.email = 'a2969543.iosenseio.onmicrosoft.com@in.teams.ms' LIMIT 1;

SELECT
  t0.id AS id_1,
  t0.source AS source_2,
  t0.skype_id AS skype_id_3,
  t0.contact_number AS contact_number_4,
  t0.designation AS designation_5,
  t0.signature AS signature_6,
  t0.profile_image_path AS profile_image_path_7,
  t0.created_at AS created_at_8,
  t0.updated_at AS updated_at_9,
  t0.is_active AS is_active_10,
  t0.is_verified AS is_verified_11,
  t0.is_starred AS is_starred_12,
  t0.ticket_access_level AS ticket_access_level_13,
  t0.user_id AS user_id_14,
  t0.supportRole_id AS supportRole_id_15
FROM
  uv_user_instance t0
WHERE
  t0.user_id = ?

SELECT t0.id AS id_1, t0.source AS source_2, t0.skype_id AS skype_id_3, t0.contact_number AS contact_number_4, t0.designation AS designation_5, t0.signature AS signature_6, t0.profile_image_path AS profile_image_path_7, t0.created_at AS created_at_8, t0.updated_at AS updated_at_9, t0.is_active AS is_active_10, t0.is_verified AS is_verified_11, t0.is_starred AS is_starred_12, t0.ticket_access_level AS ticket_access_level_13, t0.user_id AS user_id_14, t0.supportRole_id AS supportRole_id_15 FROM uv_user_instance t0 WHERE t0.user_id = 11;

SELECT
  t0.id AS id_1,
  t0.code AS code_2,
  t0.description AS description_3
FROM
  uv_support_role t0
WHERE
  t0.id = ?

SELECT t0.id AS id_1, t0.code AS code_2, t0.description AS description_3 FROM uv_support_role t0 WHERE t0.id = 2;

SELECT
  u0_.message_id AS message_id_0
FROM
  uv_thread u0_
WHERE
  u0_.created_by = ?
ORDER BY
  u0_.id DESC
LIMIT
  1

SELECT u0_.message_id AS message_id_0 FROM uv_thread u0_ WHERE u0_.created_by = 'agent' ORDER BY u0_.id DESC LIMIT 1;

SELECT
  t0.id AS id_1,
  t0.source AS source_2,
  t0.message_id AS message_id_3,
  t0.thread_type AS thread_type_4,
  t0.created_by AS created_by_5,
  t0.cc AS cc_6,
  t0.bcc AS bcc_7,
  t0.reply_to AS reply_to_8,
  t0.delivery_status AS delivery_status_9,
  t0.is_locked AS is_locked_10,
  t0.is_bookmarked AS is_bookmarked_11,
  t0.message AS message_12,
  t0.created_at AS created_at_13,
  t0.updated_at AS updated_at_14,
  t0.agent_viewed_at AS agent_viewed_at_15,
  t0.customer_viewed_at AS customer_viewed_at_16,
  t0.ticket_id AS ticket_id_17,
  t0.user_id AS user_id_18
FROM
  uv_thread t0
WHERE
  t0.ticket_id = ?

SELECT t0.id AS id_1, t0.source AS source_2, t0.message_id AS message_id_3, t0.thread_type AS thread_type_4, t0.created_by AS created_by_5, t0.cc AS cc_6, t0.bcc AS bcc_7, t0.reply_to AS reply_to_8, t0.delivery_status AS delivery_status_9, t0.is_locked AS is_locked_10, t0.is_bookmarked AS is_bookmarked_11, t0.message AS message_12, t0.created_at AS created_at_13, t0.updated_at AS updated_at_14, t0.agent_viewed_at AS agent_viewed_at_15, t0.customer_viewed_at AS customer_viewed_at_16, t0.ticket_id AS ticket_id_17, t0.user_id AS user_id_18 FROM uv_thread t0 WHERE t0.ticket_id = '1987';